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Hotel Grand Pinus Berastagi
Hotels
Preferred Partner
8.2
/10
Very Good
303 reviews
In the Area
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Jl Letjend Jamin Ginting Desa Lau Gumba Berastagi Kab Karo Sumatera Utara, Berastagi, Karo, Sumatra Utara, Indonesia, 22156
Main Facilities
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24-Hour Front Desk
Parking
WiFi
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Available Room Types in Hotel Grand Pinus Berastagi
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Hotel Grand Pinus Berastagi Address: Map & Location
Jl Letjend Jamin Ginting Desa Lau Gumba Berastagi Kab Karo Sumatera Utara, Berastagi, Karo, Sumatra Utara, Indonesia, 22156
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Discover More About Hotel Grand Pinus Berastagi
Location
Hotel Grand Pinus Berastagi is a hotel in a good neighborhood, which is located at Berastagi.
About Hotel Grand Pinus Berastagi
Not only located within easy reach of various places of interests for your adventure, but staying at Hotel Grand Pinus Berastagi will also give you a pleasant stay.
Hotel Grand Pinus Berastagi is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, Hotel Grand Pinus Berastagi is the perfect place to stay that provides decent facilities as well as great services.
Have fun with various entertaining facilities for you and the whole family at Hotel Grand Pinus Berastagi, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Hotel Grand Pinus Berastagi is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Hotel Grand Pinus Berastagi is suitable for you who value privacy during your stay.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Grand Pinus Berastagi is a hotel with great comfort and excellent service according to most hotel's guests.
Hotel Grand Pinus Berastagi is a wise choice for travelers visiting Berastagi.
All facilities in Hotel Grand Pinus Berastagi
Lobby
Accommodation Services
Exterior
Bedroom
Others
In-room Facilities
- Cable TV
- Desk
- Shower
- TV
Public Facilities
- Parking
- Room service
- WiFi in public area
Hotel Services
- Front desk
- 24-hour Receptionist
- Limited hours room service
Connectivity
- Free WiFi
General
- Terrace
Accommodation Policy & General Information in Hotel Grand Pinus Berastagi
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Minimum Age Policy
Minimum age to check-in is 17. Minor guests must be accompanied by adults upon check-in.
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General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Hotel Grand Pinus Berastagi | 18 |
Number of floors in Hotel Grand Pinus Berastagi | 2 |
Another facilities in Hotel Grand Pinus Berastagi | Cable TV, Desk, Shower, TV, Room service |
Frequently asked question in Hotel Grand Pinus Berastagi
What are available facilities at Hotel Grand Pinus Berastagi?
There are top facilites at Hotel Grand Pinus Berastagi such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Hotel Grand Pinus Berastagi?
Check-in time at Hotel Grand Pinus Berastagi is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Hotel Grand Pinus Berastagi?
Hotel Grand Pinus Berastagi is officially classified as a 0.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Grand Pinus Berastagi have?
Hotel Grand Pinus Berastagi has 2 floors.
How many rooms are available at Hotel Grand Pinus Berastagi?
Hotel Grand Pinus Berastagi has 18 rooms in total.
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More Reviews from Other Guests in Hotel Grand Pinus Berastagi
Overall Ratings & Reviews Hotel Grand Pinus Berastagi
Traveloka (303)
8.2
Very Good
From 303 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.2
Meal
8.0
Location
8.1
Service and Facilites
8.2
People often mention about Hotel Grand Pinus Berastagi
All
Bedroom (13)
Bathroom (13)
Ambiance (12)
Surroundings (10)
Distance to City Center (9)
Accessibility (9)
Staff Friendliness (9)
Room Space (9)
Soundproof (9)
Check-in/out Time (8)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hotel Grand Pinus Berastagi
Number of reviews per page
20
40
Customer reviews
edward a.
8.5
/10
Reviewed 2 week(s) ago
Suitable as a transit point before continuing the journey
See original
Find this review helpful?
n***r
9.7
/10
Reviewed 6 week(s) ago
Never disappointed with the service here, when I go up I always rest here
See original
Find this review helpful?
Y***s
8.3
/10
Reviewed 6 week(s) ago
There are cockroaches in the toilet. The bathroom is not very clean.
See original
Find this review helpful?
R***i
7.8
/10
Reviewed 7 week(s) ago
It looks like it needs cleaning as there are lots of ants and snails in the bathroom.
See original
Find this review helpful?
Verified Traveler
Staycation
8.2
/10
Reviewed 8 week(s) ago
Quiet, quiet atmosphere.
Suitable for your budget.
See original
1 people find it helpful
P***r
7.9
/10
Reviewed 11 week(s) ago
The room is quite comfortable, good for a medium budget
See original
Find this review helpful?
Bagus P.
Staycation
9.4
/10
Reviewed 17 week(s) ago
Worth it, compared to others, when it's the weekend the prices are outrageous.
See original
1 people find it helpful
Accommodation's Reply
30 Jul 2025
Thank you for your review. We strive to provide comfortable and affordable accommodations for our guests. See you again soon.
See original
r***i
8.2
/10
Reviewed 18 week(s) ago
Nice and uncomplicated, with a peaceful atmosphere. It's perfect for those looking for accommodation in the Berastagi area.
See original
1 people find it helpful
Accommodation's Reply
30 Jul 2025
Thank you for enjoying your stay at Hotel Grand Pinus Berastagi. We look forward to welcoming you back in the future. Best regards.
See original
J***o
Leisure
8.2
/10
Reviewed 19 week(s) ago
The parking lot is narrow especially when it's busy, but otherwise it's okay.
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
Thank you for staying at Hotel Grand Pinus. Your comments are valuable input for our improvements.
See original
A***i
Leisure
5.4
/10
Reviewed 20 week(s) ago
1 plus point only for the early checked in we got. other than that is total disaster and nightmare. not a hotel, more like a homestay. never comeback
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for your experience. This is a step in our efforts to improve. We always strive to provide affordable and comfortable accommodations for our customers.
See original
Hendri H.
6.3
/10
Reviewed 21 week(s) ago
no towel even you had check ini. you must wait until 15:00.
Find this review helpful?
Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience and for our negligence in anticipating the large number of guests during the long weekend. This is a step forward for us to improve.
See original
J***y
Leisure
5.0
/10
Reviewed 21 week(s) ago
The bathroom is very dirty and the floor condition is very yellow.
See original
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Thank you for your input, it is an improvement for us to provide affordable accommodation with the service, comfort and cleanliness that customers expect.
See original
S***n
8.7
/10
Reviewed 23 week(s) ago
The room is comfortable, but the waiters are not very friendly.
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Thank you for staying at Grand Pinus, your feedback is an improvement for us.
See original
Y***a
Staycation
8.8
/10
Reviewed 28 week(s) ago
The price is quite affordable and the location is close to the city center.
See original
1 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for your visit, we are happy to provide comfortable and affordable accommodation.
See original
g***e
8.5
/10
Reviewed 28 week(s) ago
The staff is friendly. Suggestion, provide a kettle in each room.
See original
2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for staying with us, your feedback is very valuable to us.
See original
N***u
Leisure
10.0
/10
Reviewed 28 week(s) ago
OK, very good and very nice. Come again later.
See original
2 people find it helpful
Accommodation's Reply
19 May 2025
We are glad that you enjoyed your stay at Hotel Grand Pinus, see you on another occasion.
See original
ra
riky a.
Staycation
8.1
/10
Reviewed 31 week(s) ago
The hotel staff is nice and helpful, but the soundproofing is very limited, so you can hear activities from outside such as the sound of hammering, the sound of the water pump turning on, and so on, but everything else is okay.
See original
2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you Mr. Riky for staying at the Grand Pinus Hotel. Thank you for your input for our improvements.
See original
M***d
Staycation
6.7
/10
Reviewed 32 week(s) ago
The water heater doesn't turn on, the water is dirty.
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience you experienced. It's something we're aware of. We use a gas water heater for hot water, so it's available 24/7. However, we may encounter issues such as running out of gas. If this happens and you report it to our staff, we will be happy to provide a solution immediately. Best regards.
See original
M***D
Leisure
5.0
/10
Reviewed 33 week(s) ago
The rooms were overpriced. Not worth it. The parking was limited and not safe. I've parked beside the management office and my car tire was flattened. The hot water was not functioning. Our request to change rooms was also not being entertained. Please avoid this hotel.
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for the unpleasant experience you experienced. Prices during peak season (New Year/Eid) do indeed increase significantly. However, we always strive to provide comfortable and affordable accommodations compared to other similar accommodations. Your feedback is valuable and will help us improve. Thank you.
See original
D***a
Leisure
6.2
/10
Reviewed 33 week(s) ago
The staff is friendly and nice, it's just that the bathroom smells and there were a lot of flies when we stayed. The breakfast menu is delicious. If you stay for 1 night, it's okay.
See original
Find this review helpful?
Accommodation's Reply
09 Apr 2025
Thank you for staying at Hotel Grand Pinus Berastagi. Your input is very valuable and becomes our improvement.
See original
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel Grand Pinus Berastagi
Traveloka (303)
8.2
Very Good
From 303 reviews
Provided by travelers on
Cleanliness
8.0
Room Comfort
8.2
Meal
8.0
Location
8.1
Service and Facilites
8.2
People often mention about Hotel Grand Pinus Berastagi
All
Bedroom (13)
Bathroom (13)
Ambiance (12)
Surroundings (10)
Distance to City Center (9)
Accessibility (9)
Staff Friendliness (9)
Room Space (9)
Soundproof (9)
Check-in/out Time (8)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Hotel Grand Pinus Berastagi
Number of reviews per page
20
40
Customer reviews
edward a.
8.5
/10
Reviewed 2 week(s) ago
Suitable as a transit point before continuing the journey
See original
Find this review helpful?
n***r
9.7
/10
Reviewed 6 week(s) ago
Never disappointed with the service here, when I go up I always rest here
See original
Find this review helpful?
Y***s
8.3
/10
Reviewed 6 week(s) ago
There are cockroaches in the toilet. The bathroom is not very clean.
See original
Find this review helpful?
R***i
7.8
/10
Reviewed 7 week(s) ago
It looks like it needs cleaning as there are lots of ants and snails in the bathroom.
See original
Find this review helpful?
Verified Traveler
Staycation
8.2
/10
Reviewed 8 week(s) ago
Quiet, quiet atmosphere.
Suitable for your budget.
See original
1 people find it helpful
P***r
7.9
/10
Reviewed 11 week(s) ago
The room is quite comfortable, good for a medium budget
See original
Find this review helpful?
Bagus P.
Staycation
9.4
/10
Reviewed 17 week(s) ago
Worth it, compared to others, when it's the weekend the prices are outrageous.
See original
1 people find it helpful
Accommodation's Reply
30 Jul 2025
Thank you for your review. We strive to provide comfortable and affordable accommodations for our guests. See you again soon.
See original
r***i
8.2
/10
Reviewed 18 week(s) ago
Nice and uncomplicated, with a peaceful atmosphere. It's perfect for those looking for accommodation in the Berastagi area.
See original
1 people find it helpful
Accommodation's Reply
30 Jul 2025
Thank you for enjoying your stay at Hotel Grand Pinus Berastagi. We look forward to welcoming you back in the future. Best regards.
See original
J***o
Leisure
8.2
/10
Reviewed 19 week(s) ago
The parking lot is narrow especially when it's busy, but otherwise it's okay.
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
Thank you for staying at Hotel Grand Pinus. Your comments are valuable input for our improvements.
See original
A***i
Leisure
5.4
/10
Reviewed 20 week(s) ago
1 plus point only for the early checked in we got. other than that is total disaster and nightmare. not a hotel, more like a homestay. never comeback
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for your experience. This is a step in our efforts to improve. We always strive to provide affordable and comfortable accommodations for our customers.
See original
Hendri H.
6.3
/10
Reviewed 21 week(s) ago
no towel even you had check ini. you must wait until 15:00.
Find this review helpful?
Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience and for our negligence in anticipating the large number of guests during the long weekend. This is a step forward for us to improve.
See original
J***y
Leisure
5.0
/10
Reviewed 21 week(s) ago
The bathroom is very dirty and the floor condition is very yellow.
See original
1 people find it helpful
Accommodation's Reply
02 Jul 2025
Thank you for your input, it is an improvement for us to provide affordable accommodation with the service, comfort and cleanliness that customers expect.
See original
S***n
8.7
/10
Reviewed 23 week(s) ago
The room is comfortable, but the waiters are not very friendly.
See original
1 people find it helpful
Accommodation's Reply
18 Jun 2025
Thank you for staying at Grand Pinus, your feedback is an improvement for us.
See original
Y***a
Staycation
8.8
/10
Reviewed 28 week(s) ago
The price is quite affordable and the location is close to the city center.
See original
1 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for your visit, we are happy to provide comfortable and affordable accommodation.
See original
g***e
8.5
/10
Reviewed 28 week(s) ago
The staff is friendly. Suggestion, provide a kettle in each room.
See original
2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you for staying with us, your feedback is very valuable to us.
See original
N***u
Leisure
10.0
/10
Reviewed 28 week(s) ago
OK, very good and very nice. Come again later.
See original
2 people find it helpful
Accommodation's Reply
19 May 2025
We are glad that you enjoyed your stay at Hotel Grand Pinus, see you on another occasion.
See original
ra
riky a.
Staycation
8.1
/10
Reviewed 31 week(s) ago
The hotel staff is nice and helpful, but the soundproofing is very limited, so you can hear activities from outside such as the sound of hammering, the sound of the water pump turning on, and so on, but everything else is okay.
See original
2 people find it helpful
Accommodation's Reply
19 May 2025
Thank you Mr. Riky for staying at the Grand Pinus Hotel. Thank you for your input for our improvements.
See original
M***d
Staycation
6.7
/10
Reviewed 32 week(s) ago
The water heater doesn't turn on, the water is dirty.
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2025
We apologize for the inconvenience you experienced. It's something we're aware of. We use a gas water heater for hot water, so it's available 24/7. However, we may encounter issues such as running out of gas. If this happens and you report it to our staff, we will be happy to provide a solution immediately. Best regards.
See original
M***D
Leisure
5.0
/10
Reviewed 33 week(s) ago
The rooms were overpriced. Not worth it. The parking was limited and not safe. I've parked beside the management office and my car tire was flattened. The hot water was not functioning. Our request to change rooms was also not being entertained. Please avoid this hotel.
1 people find it helpful
Accommodation's Reply
17 Jul 2025
We apologize for the unpleasant experience you experienced. Prices during peak season (New Year/Eid) do indeed increase significantly. However, we always strive to provide comfortable and affordable accommodations compared to other similar accommodations. Your feedback is valuable and will help us improve. Thank you.
See original
D***a
Leisure
6.2
/10
Reviewed 33 week(s) ago
The staff is friendly and nice, it's just that the bathroom smells and there were a lot of flies when we stayed. The breakfast menu is delicious. If you stay for 1 night, it's okay.
See original
Find this review helpful?
Accommodation's Reply
09 Apr 2025
Thank you for staying at Hotel Grand Pinus Berastagi. Your input is very valuable and becomes our improvement.
See original
Number of reviews per page
20
40