How many rooms are available at Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya has 147 rooms in total.

Does Hotel Horison Arcadia Heritage Surabaya provide airport transfer?

Yes, Hotel Horison Arcadia Heritage Surabaya provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Hotel Horison Arcadia Heritage Surabaya

Name: Hotel Horison Arcadia Heritage Surabaya
Address: Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175, Jalan Rajawali No. 9-11, Jawa Timur, 60175, Indonesia
Rating: 8.5

Hotels

Preferred Partner

8.5

/10

Very Good

3,913 reviews

What Guests Say About Their Stay

Staff Friendliness (110)

Surroundings (108)

Distance To City Center (105)

Room Space (97)

V***o

8.5

/ 10

The staff was very friendly and accommodating, they sincerely helped me with my belongings.

Ian S.

9.7

/ 10

Perfect hotel with comfort and spacious room, clean, relax, good food and affordable rate.

Dina A.

10.0

/ 10

The hotel staff was very friendly. It happened to be my birthday during my stay, and the hotel surprised me. Several staff members came to my room to sing a song and bring me a birthday cake and candles. Thank you, Horison Arcadia Heritage.

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A***a

8.5

/ 10

check in smoothly, the reception staff is also friendly when explaining. Cold AC, hot water in the bathroom is smooth, local TV channels, there is a kettle and coffee/tea in the room. and what makes me feel at home in my room is on the 5th floor with a city view. access to the surrounding area is also close, if you want to go to the old city, just leave the hotel, from the station it is also about 15 minutes by vehicle. next vacation to Surabaya again, you can come back here

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B***s

10.0

/ 10

Very nice and clean and the staff are friendly, suitable for a family holiday and perfect for newlyweds. Always successful at the Arcadia Horison Surabaya hotel.

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In the Area

See Map

Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Arcadia Surabaya by Horison Hotel Horison Arcadia Heritage Surabaya is located in area / city Ampel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hotel Horison Arcadia Heritage Surabaya

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Hotel Horison Arcadia Heritage Surabaya Address: Map & Location

Jalan Rajawali No. 9-11, Ampel, Surabaya, Jawa Timur, Indonesia, 60175

Discover More Places

Lobby Hotel Horison Arcadia Heritage Surabaya

Exterior 2 Hotel Horison Arcadia Heritage Surabaya

Discover More About Hotel Horison Arcadia Heritage Surabaya

note: hotel was previously named Arcadia Surabaya by Horison

Location

Hotel Horison Arcadia Heritage Surabaya is located in area / city Ampel.

About Hotel Horison Arcadia Heritage Surabaya

For you, travelers who wish to travel comfortably on a budget, Hotel Horison Arcadia Heritage Surabaya is the perfect place to stay that provides decent facilities as well as great services.

Whether you are planning an event or other special occasions, Hotel Horison Arcadia Heritage Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Are you a shopaholic? Staying at Hotel Horison Arcadia Heritage Surabaya will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Hotel Horison Arcadia Heritage Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hotel Horison Arcadia Heritage Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Hotel Horison Arcadia Heritage Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Horison Arcadia Heritage Surabaya.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hotel Horison Arcadia Heritage Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hotel Horison Arcadia Heritage Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Hotel Horison Arcadia Heritage Surabaya is the right place to stay.

All facilities in Hotel Horison Arcadia Heritage Surabaya

Bar, Cafe and Lounge

Functional Hall

Lobby

Exterior

Bedroom

Hotel Services

Bellhop
Concierge
Doorman
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service
Multilingual staff
Newspaper in lobby
Newspaper

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Cafe
Gala dinner

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Smoking area

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Shops
Supermarket

Business Facilities

Computer station
Meeting facilities
Photocopier
Projector

Things to Do

Fitness center
Massage
Sauna
Spa

In-room Facilities

Cable TV
Desk
Shower
TV

Transportation

Airport transfer
Car rental

Sports and Recreations

Aerobics
Fitness center

Connectivity

LAN Internet
Free WiFi

Shuttle Service

Airport transfer (surcharge)
Train station pickup

Accessibilty

Accessibility equipment

Accommodation Policy & General Information in Hotel Horison Arcadia Heritage Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Horison Arcadia Heritage Surabaya	147
Number of floors in Hotel Horison Arcadia Heritage Surabaya	9
Another facilities in Hotel Horison Arcadia Heritage Surabaya	Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Hotel Horison Arcadia Heritage Surabaya

What are available facilities at Hotel Horison Arcadia Heritage Surabaya?

There are top facilites at Hotel Horison Arcadia Heritage Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Hotel Horison Arcadia Heritage Surabaya?

Check-in time at Hotel Horison Arcadia Heritage Surabaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Hotel Horison Arcadia Heritage Surabaya provide breakfast?

Yes, Hotel Horison Arcadia Heritage Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Hotel Horison Arcadia Heritage Surabaya?

Hotel Horison Arcadia Heritage Surabaya is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Hotel Horison Arcadia Heritage Surabaya have?

Hotel Horison Arcadia Heritage Surabaya has 9 floors.

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More Reviews from Other Guests in Hotel Horison Arcadia Heritage Surabaya

Overall Ratings & Reviews Hotel Horison Arcadia Heritage Surabaya

Traveloka (3,913)

8.5

Very Good

From 3,913 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.6

Service and Facilites

8.7

People often mention about Hotel Horison Arcadia Heritage Surabaya

All

Surroundings (77)

Staff Friendliness (76)

Ambiance (73)

Bedroom (73)

Distance to City Center (67)

Room Space (66)

Accessibility (63)

Bathroom (61)

Hotel Area (58)

Check-in/out Time (50)

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Traveler Reviews Hotel Horison Arcadia Heritage Surabaya

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Customer reviews

Verified Traveler

Staycation

10.0

/10

Reviewed 5 day(s) ago

The staff is very friendly 🫶. Strategic location 👍. Every time I stay here, I'm never disappointed, thank you 🙏

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Yusuf A. S. S.

8.2

/10

Reviewed 2 week(s) ago

very efficient for check in management

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L***i

Staycation

8.5

/10

Reviewed 3 week(s) ago

Even though it's an old hotel, it's still good

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1 people find it helpful

T***Y

10.0

/10

Reviewed 3 week(s) ago

Friendly staff, clean rooms, nice

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D***s

Leisure

8.2

/10

Reviewed 3 week(s) ago

Nice place to stay, near tourism spot

1 people find it helpful

S***i

Staycation

8.4

/10

Reviewed 3 week(s) ago

For a comfortable and nice location, it's close to the old town with lots of people selling it, so it's easier to just walk and explore the location more easily. The only downside is the cleanliness of the pillowcases and bed sheets, which are dull and still have dirty stains, and the breakfast menu should be more varied.

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Verified Traveler

7.2

/10

Reviewed 4 week(s) ago

In the morning, we confirmed the checkout time with one of the hotel staff, and were told it was as stated. However, when we returned to the hotel, we couldn't open the room, and it turned out our belongings had been moved at the front desk without us notifying them. We were very disappointed. Thank you.

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2 people find it helpful

Ainun M. n.

Medical

8.8

/10

Reviewed 5 week(s) ago

nice clean even though the hotel is old .. but Wifi at no. 720, the signal is bad. Earlier I told the receptionist to go to the lower floor because I was sick too, I thought I would take the stairs but it turned out there was a lift.. I was given the upper floor. If I had known the signal would be this slow, I wouldn't have wanted to go to the 7th floor. So what else could I do? LG.. for cleanliness, it's incredibly clean.

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Verified Traveler

Business

9.4

/10

Reviewed 5 week(s) ago

Strategic location, friendly staff and comfortable rooms

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1 people find it helpful

senthya a.

Transit

10.0

/10

Reviewed 5 week(s) ago

very comfortable, the service is incredibly friendly

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Agus

Business

10.0

/10

Reviewed 5 week(s) ago

We enjoyed staying at the Horison Hotel, both for family and business purposes. The hotel was comfortable and quiet. The hotel staff and security guards were also very friendly.

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Daffa R.

8.4

/10

Reviewed 6 week(s) ago

The hotel staff is friendly, and the location is strategic, right in front of the old town. The rooms are nice, but the air conditioning isn't cold enough.

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Verified Traveler

Transit

8.5

/10

Reviewed 7 week(s) ago

The hotel staff is friendly, the environment is good.

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1 people find it helpful

q***y

9.7

/10

Reviewed 7 week(s) ago

only the building is still old.

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R***u

Staycation

9.1

/10

Reviewed 7 week(s) ago

Friendly staff, strategic location, room facilities should be equipped with mini fridge, hairdryer, breakfast (all room types)

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N***i

9.4

/10

Reviewed 9 week(s) ago

Oh, easy access to anywhere, any culinary options are available near the hotel, comfortable facilities.

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1 people find it helpful

I***h

Staycation

9.4

/10

Reviewed 9 week(s) ago

The breakfast was delicious and the service was very satisfying.

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H***i

Leisure

10.0

/10

Reviewed 10 week(s) ago

Good cleanliness, clean rooms, friendly staff, close to everywhere, affordable and cheap room rates in its class.

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K***s

Staycation

8.6

/10

Reviewed 10 week(s) ago

There was a small cockroach in the bathroom, and the AC wasn't optimally cool, perhaps because Surabaya was hot or because the AC was old. The staff were all friendly. The breakfast menu lacked variety. The cleanliness of the carpet on the stairs from the reception to the dining room and from the elevator to the rooms could be improved. However, these minor shortcomings were offset by the pleasant location in Surabaya's Old Town.

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srinova

10.0

/10

Reviewed 10 week(s) ago

Good because of roadside access

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Exterior 4 Hotel Horison Arcadia Heritage Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.