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Hotel Neo+ Balikpapan by ASTON
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Hotel Neo+ Balikpapan by ASTON
Hotels
Preferred Partner Plus
8.5
/10
Very Good
8,876 reviews
What Guests Say About Their Stay
Staff Friendliness (93)
Bedroom (91)
Hotel Area (85)
Bathroom (83)
Yudi
10.0
/ 10
We had a pleasant stay at Neo, the staff were very helpful, friendly, and accommodating. They also have a varied breakfast selection.
Erwin T.
9.7
/ 10
The food here is definitely something to look forward to. And there's qq karaoke Club for those who like singing and have a good time. The only problem for me is the narrow parking space. You can't park your vehicle by yourself but the valet service is always ready to help you day and night.
prashandy
8.5
/ 10
Very clean room, nice service and nice staff. Have a good day for Neo hotel, one of the best option for weekend stay ...
Rahmawati Rahmawati
8.5
/ 10
Nice hotel, clean private and comfy
deddy d.
9.7
/ 10
The room is very clean. Breakfast is of various food and the GRO was very nice. I'll be back on next business trip. Thank you...
In the Area
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Jl. Mayjend Sutoyo No. 67 , Balikpapan Tengah, Balikpapan, Kalimantan Timur, Indonesia, 76122
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in Hotel Neo+ Balikpapan by ASTON
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What's around Hotel Neo+ Balikpapan by ASTON
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Jl. Mayjend Sutoyo No. 67 , Balikpapan Tengah, Balikpapan, Kalimantan Timur, Indonesia, 76122
Discover More About Hotel Neo+ Balikpapan by ASTON
Location
Hotel Neo+ Balikpapan by ASTON is a hotel in a good neighborhood, which is located at Central Balikpapan.
About Hotel Neo+ Balikpapan by ASTON
From business event to corporate gathering, Hotel Neo+ Balikpapan by ASTON provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Hotel Neo+ Balikpapan by ASTON, a wonderful accommodation for your family holiday.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Hotel Neo+ Balikpapan by ASTON.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel Neo+ Balikpapan by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Hotel Neo+ Balikpapan by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel Neo+ Balikpapan by ASTON is the right place to stay.
All facilities in Hotel Neo+ Balikpapan by ASTON
Bar, Cafe and Lounge
Functional Hall
Lobby
Exterior
Bedroom
Hotel Services
- Welcoming drinks
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
Public Facilities
- Parking
- Elevator
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- In-room safe
- Shower
- TV
Things to Do
- Garden
- Karaoke
- Massage
General
- AC
- Family room
- Rooftop terrace
Food and Drinks
- Restaurant with AC
- Bar
Connectivity
- LAN Internet
- Free WiFi
Business Facilities
- Meeting facilities
- Projector
Nearby Facilities
- ATM/Banking
- Shops
Transportation
- Secure parking
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Hotel Neo+ Balikpapan by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Pets
Pets are not allowed in the accommodation.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Hotel Neo+ Balikpapan by ASTON | 101 |
Number of floors in Hotel Neo+ Balikpapan by ASTON | 7 |
Another facilities in Hotel Neo+ Balikpapan by ASTON | Welcoming drinks, Concierge, 24-hour Receptionist, 24-hour security, Laundry service |
Frequently asked question in Hotel Neo+ Balikpapan by ASTON
What are available facilities at Hotel Neo+ Balikpapan by ASTON?
There are top facilites at Hotel Neo+ Balikpapan by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Neo+ Balikpapan by ASTON?
The standard check-in time at Hotel Neo+ Balikpapan by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Hotel Neo+ Balikpapan by ASTON
Traveloka (8,866)
Other sources (10)
8.5
Very Good
From 8,866 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.4
Location
8.4
Service and Facilites
8.5
People often mention about Hotel Neo+ Balikpapan by ASTON
All
Staff Friendliness (75)
Bedroom (69)
Room Space (66)
Distance to City Center (64)
Bathroom (63)
Hotel Area (63)
Ambiance (61)
Variety (57)
Taste (54)
Accessibility (51)
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Traveler Reviews Hotel Neo+ Balikpapan by ASTON
Number of reviews per page
20
40
Customer reviews
Yudi
Business
10.0
/10
Reviewed 5 day(s) ago
We had a pleasant stay at Neo, the staff were very helpful, friendly, and accommodating. They also have a varied breakfast selection.
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M***d
10.0
/10
Reviewed 5 day(s) ago
Thank you for providing decent service to customers, thank you.
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A***a
8.2
/10
Reviewed 7 day(s) ago
The hotel staff was nice, friendly, I was very helped.
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1 people find it helpful
B***g
10.0
/10
Reviewed 1 week(s) ago
The breakfast restaurant is on the rooftop, so you can see the city. The menu and taste are good.
Strategic location.
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DR
Debi R. K.
10.0
/10
Reviewed 1 week(s) ago
Cool, comfortable place, close to the city center.
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A***s
Staycation
9.7
/10
Reviewed 2 week(s) ago
It was an impressive stay at the Neo+ hotel and will be back.
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H***h
9.7
/10
Reviewed 2 week(s) ago
highly recommended must come back again everything is great
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R***n
9.4
/10
Reviewed 2 week(s) ago
Comfortable and close to the city center so I always stay here when I go to Balikpapan
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RP
RINI P. A.
10.0
/10
Reviewed 3 week(s) ago
Highly recommended, the room is very cozy. You must return to Noe Hotel if you visit Balikpapan.
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AS
Adi S.
Leisure
10.0
/10
Reviewed 4 week(s) ago
The hotel is clean, the staff is friendly, the rooms are cool, the bathrooms are clean, and there are lots of food stalls around the hotel.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Mr. Adi S,
We truly appreciate your kind words and the time you took to share your great rating. We are delighted to know that your stay was enjoyable and met your expectations.
We look forward to the privilege of welcoming you back shortly.
Hospitably Yours,
A.Irham Tanry Latanro
General Manager
J***i
Leisure
9.1
/10
Reviewed 5 week(s) ago
the hotel staff is very friendly and communicative, overall it's good and the food is quite varied. only the air conditioner in the room is a bit not cold enough.
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D***y
10.0
/10
Reviewed 5 week(s) ago
Awesome, cool, luxurious, comfortable hotel with friendly service
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Accommodation's Reply
02 Jul 2025
Dear Valuable Guest,
Thank you kindly for sharing your generous rating. We are overjoyed to hear that your experience with us was a memorable one.
Your satisfaction is our greatest reward, and we eagerly await the pleasure of welcoming you back on your future visits.
Hospitably Yours,
A. Iham Tanry
General Manager
A***y
Transit
10.0
/10
Reviewed 5 week(s) ago
The front office is very helpful and friendly.
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Accommodation's Reply
28 Jun 2025
Dear Valued Guest,
Thank you for such a good review and rating we appreciate it, and we are delighted to know that you had a pleasant experience during your stay with us, We would be glad to welcome you back for your next visit
Hospitably Yours,
Deka Zakaria
Front Office Coordinator
Y***i
10.0
/10
Reviewed 5 week(s) ago
The check-in and check-out process was fast. Thank you for your hospitality and service, Mas Dimas. Always be successful, Hotel Neo.
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Accommodation's Reply
28 Jun 2025
Dear Valued Guest,
Thank you for taking the time to share your valuable review and rating. We are delighted to hear that Dimas provided you with excellent hospitality during your stay. Your feedback means a lot to us, and we will be sure to pass along your appreciation to him.
We look forward to welcoming you back on your next visit.
Hospitably Yours,
Deka Zakaria
Front Office Coordinator
taufik r.
Business
9.6
/10
Reviewed 6 week(s) ago
the shower water is no longer hot in room 717
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1 people find it helpful
Accommodation's Reply
29 Jun 2025
Dear Mr. Taufik. R,
Thank you for taking the time to share your feedback.
We sincerely regret that your recent experience did not meet your expectations. Please accept our heartfelt apologies for the inconvenience, particularly regarding the hot water issue. Kindly be assured that your comments have been forwarded to the relevant department for immediate action and continuous improvement.
We greatly value your input and sincerely hope to have the opportunity to welcome you back and provide you with a more satisfying experience.
Hospitably Yours,
A.Irham Tanry
General Manager
taufik r.
Business
9.6
/10
Reviewed 6 week(s) ago
The shower water was not hot in room 723.
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1 people find it helpful
Accommodation's Reply
29 Jun 2025
Dear Mr. Taufik. R,
Thank you for taking the time to share your feedback.
We sincerely regret that your recent experience did not meet your expectations. Please accept our heartfelt apologies for the inconvenience, particularly regarding the hot water issue. Kindly be assured that your comments have been forwarded to the relevant department for immediate action and continuous improvement.
We greatly value your input and sincerely hope to have the opportunity to welcome you back and provide you with a more satisfying experience.
Hospitably Yours,
A.Irham Tanry
General Manager
M***d
Staycation
7.6
/10
Reviewed 6 week(s) ago
The service is really bad. The receptionist doesn't smile, she acts strict. This is a hotel, not a military guard. So use a smile. The security has no service at all, it's difficult to park but they're having fun chatting with the girl at the post. Parking guests are only watched. Bad wifi with expensive prices. Hotel service is zero. For 2 rooms, it makes me regret it. Hehe, using the Aston label. LOL
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Accommodation's Reply
22 Jun 2025
Dear Valued Guest,
Thank you for taking the time to share your review with us. We sincerely apologize that your experience has not yet met your expectations. Please allow us to express our deepest apologies,
Your constructive feedback regarding the quality of service and staff friendliness has been taken seriously and has been communicated to the relevant department for immediate follow-up and improvement.
Upon investigation, we discovered that the individual you encountered in the parking area was a member of the entertainment team, not our security staff.
We genuinely value your input, as it helps us enhance our service quality. We hope to have the opportunity to welcome you back in the near future and provide you with a significantly improved experience.
Warm regards,
A. Irham Tanry
General Manager
S***f
10.0
/10
Reviewed 6 week(s) ago
The process is comfortable and easy, the staff are also friendly.
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1 people find it helpful
Accommodation's Reply
28 Jun 2025
Dear Valued Guest,
Thank you for such a good review and rating we appreciate it, and we are delighted to know that you had a pleasant experience during your stay with us, We would be glad to welcome you back for your next visit
Hospitably Yours,
Deka Zakaria
Front Office Coordinator
R***y
Staycation
8.4
/10
Reviewed 6 week(s) ago
I'm here just for a short staycation and impressed with the size of the room and it's comfortable for me. Unfortunately, the room cleanliness was still dusty like it just renovated. I could tell because the bathroom mat still had ceiling paint stains and there is water seepage from the upstairs.
Find this review helpful?
Accommodation's Reply
29 Jun 2025
Dear Valued Guest,
Thank you so much for your review.
We’re truly sorry to hear that your experience fell short of expectations. Please accept our sincere apologies for the inconvenience, especially in relation to the cleanliness. We’ve shared your feedback with the appropriate team to ensure improvements are made immediately.
We genuinely appreciate your understanding and hope to welcome you back soon for a better and more enjoyable stay.
With warm regards,
A.Irham Tanry
General Manager
F***y
8.5
/10
Reviewed 7 week(s) ago
Very comfortable to live in, suitable for those on a long holiday, the location is in the middle of the city and close to everywhere and the mall is also not far away, you can hang out on the top floor with a really cool view of the city lights
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1 people find it helpful
Accommodation's Reply
28 Jun 2025
Dear Valued Guest,
Thank you for such a good review and rating we appreciate it, and we are delighted to know that you had a pleasant experience during your stay with us, We would be glad to welcome you back for your next visit
Hospitably Yours,
Deka Zakaria
Front Office Coordinator
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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