Overall Ratings & Reviews Hotel Neo+ Balikpapan by ASTON

Dear Mr. Adi S, We truly appreciate your kind words and the time you took to share your great rating. We are delighted to know that your stay was enjoyable and met your expectations. We look forward to the privilege of welcoming you back shortly. Hospitably Yours, A.Irham Tanry Latanro General Manager

Dear Valuable Guest, Thank you kindly for sharing your generous rating. We are overjoyed to hear that your experience with us was a memorable one. Your satisfaction is our greatest reward, and we eagerly await the pleasure of welcoming you back on your future visits. Hospitably Yours, A. Iham Tanry General Manager

Dear Valued Guest, Thank you for such a good review and rating we appreciate it, and we are delighted to know that you had a pleasant experience during your stay with us, We would be glad to welcome you back for your next visit Hospitably Yours, Deka Zakaria Front Office Coordinator

Dear Valued Guest, Thank you for taking the time to share your valuable review and rating. We are delighted to hear that Dimas provided you with excellent hospitality during your stay. Your feedback means a lot to us, and we will be sure to pass along your appreciation to him. We look forward to welcoming you back on your next visit. Hospitably Yours, Deka Zakaria Front Office Coordinator

Dear Mr. Taufik. R, Thank you for taking the time to share your feedback. We sincerely regret that your recent experience did not meet your expectations. Please accept our heartfelt apologies for the inconvenience, particularly regarding the hot water issue. Kindly be assured that your comments have been forwarded to the relevant department for immediate action and continuous improvement. We greatly value your input and sincerely hope to have the opportunity to welcome you back and provide you with a more satisfying experience. Hospitably Yours, A.Irham Tanry General Manager

Dear Mr. Taufik. R, Thank you for taking the time to share your feedback. We sincerely regret that your recent experience did not meet your expectations. Please accept our heartfelt apologies for the inconvenience, particularly regarding the hot water issue. Kindly be assured that your comments have been forwarded to the relevant department for immediate action and continuous improvement. We greatly value your input and sincerely hope to have the opportunity to welcome you back and provide you with a more satisfying experience. Hospitably Yours, A.Irham Tanry General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. We sincerely apologize that your experience has not yet met your expectations. Please allow us to express our deepest apologies, Your constructive feedback regarding the quality of service and staff friendliness has been taken seriously and has been communicated to the relevant department for immediate follow-up and improvement. Upon investigation, we discovered that the individual you encountered in the parking area was a member of the entertainment team, not our security staff. We genuinely value your input, as it helps us enhance our service quality. We hope to have the opportunity to welcome you back in the near future and provide you with a significantly improved experience. Warm regards, A. Irham Tanry General Manager

Dear Valued Guest, Thank you for such a good review and rating we appreciate it, and we are delighted to know that you had a pleasant experience during your stay with us, We would be glad to welcome you back for your next visit Hospitably Yours, Deka Zakaria Front Office Coordinator

Dear Valued Guest, Thank you so much for your review. We’re truly sorry to hear that your experience fell short of expectations. Please accept our sincere apologies for the inconvenience, especially in relation to the cleanliness. We’ve shared your feedback with the appropriate team to ensure improvements are made immediately. We genuinely appreciate your understanding and hope to welcome you back soon for a better and more enjoyable stay. With warm regards, A.Irham Tanry General Manager