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Keraton at The Plaza, The Unbound Collection by Hyatt
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Keraton at The Plaza, The Unbound Collection by Hyatt
Hotels
9.2
/10
Exceptional
133 reviews
What Guests Say About Their Stay
Theresia Olianawati
10.0
/ 10
Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Maria
10.0
/ 10
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Manny
10.0
/ 10
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
In the Area
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Jl MH Thamrin Kav 15, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10350
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Keraton at The Plaza, The Unbound Collection by Hyatt
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What's around Keraton at The Plaza, The Unbound Collection by Hyatt
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Jl MH Thamrin Kav 15, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10350
Discover More About Keraton at The Plaza, The Unbound Collection by Hyatt
Location
Keraton at The Plaza, The Unbound Collection by Hyatt is a hotel in a good neighborhood, which is located at Thamrin.
About Keraton at The Plaza, The Unbound Collection by Hyatt
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Keraton at The Plaza, The Unbound Collection by Hyatt exclusively for you.
Keraton at The Plaza, The Unbound Collection by Hyatt is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Keraton at The Plaza, The Unbound Collection by Hyatt.
All facilities in Keraton at The Plaza, The Unbound Collection by Hyatt
Others
Hotel Services
- Porter
- Multilingual staff
- 24-hour Receptionist
- Laundry service
- Concierge
Public Facilities
- Others
- Restaurant
- Coffee shop
- Elevator
Things to Do
- Shops
- Outdoor pool
- Shops
Sports and Recreations
- Fitness center
- Outdoor tennis court
- Tennis court
Food and Drinks
- Bar
- Breakfast
General
- Parking
- Smoking area
Nearby Facilities
- Grocery
- ATM/Banking
Transportation
- Airport transfer
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Keraton at The Plaza, The Unbound Collection by Hyatt
Important Note
- Fee for cooked-to-order breakfast: approximately IDR 826500 for adults and IDR 550000 for children
- Airport shuttle fee: IDR 750200 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: IDR 750200 (one-way), (up to 13 years old)
- Rollaway bed fee: IDR 1000000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: IDR 1000000 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 17
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Keraton at The Plaza, The Unbound Collection by Hyatt | 137 |
Number of floors in Keraton at The Plaza, The Unbound Collection by Hyatt | 51 |
Another facilities in Keraton at The Plaza, The Unbound Collection by Hyatt | Porter, Multilingual staff, 24-hour Receptionist, Laundry service, Concierge |
Frequently asked question in Keraton at The Plaza, The Unbound Collection by Hyatt
What are available facilities at Keraton at The Plaza, The Unbound Collection by Hyatt?
There are top facilites at Keraton at The Plaza, The Unbound Collection by Hyatt such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Keraton at The Plaza, The Unbound Collection by Hyatt?
The standard check-in time at Keraton at The Plaza, The Unbound Collection by Hyatt is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Keraton at The Plaza, The Unbound Collection by Hyatt provide breakfast?
Yes, Keraton at The Plaza, The Unbound Collection by Hyatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Keraton at The Plaza, The Unbound Collection by Hyatt
Traveloka (11)
Other sources (122)
9.2
Exceptional
From 122 reviews
Cleanliness
9.4
Room Comfort
9.6
Location
9.6
Service and Facilites
9.4
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Traveler Reviews Keraton at The Plaza, The Unbound Collection by Hyatt
Number of reviews per page
20
40
Top reviews
Jin Dao
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Great place
Theresia Olianawati
Friends and Family
10.0
/10
Reviewed 283 week(s) ago
Hotels.com verified review
Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Maria
Friends and Family Family
10.0
/10
Reviewed 285 week(s) ago
Expedia Group verified review
Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Minas
8.0
/10
Reviewed 291 week(s) ago
Hotels.com verified review
The hotel was well maintained and the stuff very friendly and helpful.
The room quality was good, but the functionality and ergonomics very very poor.
For example no closet, but only a bar to hang the clothes and space for the luggage underneath.
No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
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James
6.0
/10
Reviewed 295 week(s) ago
Hotels.com verified review
First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
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BKA
Business Family
8.0
/10
Reviewed 315 week(s) ago
Expedia Group verified review
One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff.
The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
Manny
Leisure Family
10.0
/10
Reviewed 316 week(s) ago
Expedia Group verified review
Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Parwanto
10.0
/10
Reviewed 320 week(s) ago
Hotels.com verified review
Amazing Hotel
Verified traveler
10.0
/10
Reviewed 323 week(s) ago
Hotels.com verified review
Wonderful
Katharine
10.0
/10
Reviewed 327 week(s) ago
Hotels.com verified review
The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Juta
10.0
/10
Reviewed 340 week(s) ago
Hotels.com verified review
I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
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Ben
10.0
/10
Reviewed 343 week(s) ago
Expedia Group verified review
Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Verified traveler
Business
2.0
/10
Reviewed 348 week(s) ago
Expedia Group verified review
Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
Alexandre
8.0
/10
Reviewed 350 week(s) ago
Hotels.com verified review
All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel.
Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Abd
10.0
/10
Reviewed 351 week(s) ago
Expedia Group verified review
Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.
Cilfia
10.0
/10
Reviewed 352 week(s) ago
Expedia Group verified review
Good and nice,but please offer for free park.cause someday the server take a tip for park and its not valley parking
Swink
8.0
/10
Reviewed 353 week(s) ago
Expedia Group verified review
Nice trip overall, however was served breakfast in-room with a broken glass
peter
10.0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
On my last stay for six nights, I found, once again, that the Keraton is my favourite hotel.
As the staff in the restaurant became aware of my tastes, they started making suggestions, and making food for me, fish the way I like it, and other things too. I really felt welcomed.
And of course the rooms are amazing.
I am a business traveller, and stay at hotels all over the world.
This one truly stands out.
Read More
Syafiq
10.0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
Nice hotel connected to Plaza Indonesia. Staff are well trained. Room a bit dated in need of new wall paper. Wonderful breakfast.
Verified traveler
2.0
/10
Reviewed 359 week(s) ago
Expedia Group verified review
Service here is at best, 3.5 stars. They need IMPROVEMENT. I really wanted to like this hotel, because the suite was very well appointed, spacious and high ceilings. But however, from the time I stepped into the room, everything went downhill. There was a very strong smell in the room, like burnt rubber or some strong burning smell. It was so overwhelming that I felt nauseous and headache. They brought an air purifier but it barely helped! The housekeeping said he couldn’t smell anything and that it was “normal”! It was so bad, couldn’t sleep or even stand to be in the living room to enjoy TV. Then, tried to take a bath. But it was leaking water all over the floor! Housekeeping and maintenance came to fix it, and they mopped the floor with a smelly mop, left the bathroom smelling horrible! I do not think I’ll return.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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