Hotels near ITC Cempaka Mas

I did not stay here at all. The contact listed here is from the manager and has a very disappointing service. I was booking for a flood evacuation around 9 am and was not contacted by travelio until 11 noon. The manager said I had to make an appointment to receive the key because they were not on standby. Then we agreed to meet in the lobby to receive the key but the staff did not return until half an hour had passed. This is very very detrimental especially my funds cannot be refunded.