Great customer service by the students (Fillah, Fery, Alexa & Tia) who run the hotel operation (Reservation/FO, F&B, and House Keeping). We were delighted and happy during our overnight stay due to the willingness and hard work from the students to provide the best service for the guests. Just cleanliness of the room needs lots of improvement also the equipment in the room need replacement as they are old, dirty and broken. Overall, we had a nice overnight stay and even made friends with those students who served us. One thing I suggest to the Hotel Manager/teachers to provide a basic and thorough education and supervise the students during their work experience so they can do their job properly especially in the housekeeping and maintenance department. I wish all the students the best and good luck with their study.
Mr J & Mrs I Botha
Perth, Western Australia