Luxpoint Hotel Baratajaya

Hotels
7.8
/10
Pleasant
3,596 reviews

What Guests Say About Their Stay

Accessibility (16)
Surroundings (15)
Staff Friendliness (14)
Distance To City Center (13)
Nina L.
9.7
/ 10
The hotel staff is friendly, the rooms are comfortable, the breakfast menu is excellent, the location is near the minimarket and the food vendors, the price is friendly
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putri l.
8.5
/ 10
The place is comfortable, the service is nice and fast.
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Ayu R. W.
9.4
/ 10
Excellent facilities and services
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Sri R. B.
8.8
/ 10
Fun and strategic place.
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catur n.
9.7
/ 10
Fast service, friendly front office, very satisfying.
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In the Area
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Bratang Jaya Nomor 43 , Surabaya Pusat, Gubeng, Surabaya, Jawa Timur, Indonesia, 60284

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Luxpoint Hotel Baratajaya is located in area / city Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Luxpoint Hotel Baratajaya Address: Map & Location

Bratang Jaya Nomor 43 , Surabaya Pusat, Gubeng, Surabaya, Jawa Timur, Indonesia, 60284
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Lobby Luxpoint Hotel Baratajaya
Lobby 2 Luxpoint Hotel Baratajaya

Discover More About Luxpoint Hotel Baratajaya

Location


Luxpoint Hotel Baratajaya is located in area / city Gubeng.

About Luxpoint Hotel Baratajaya

Luxpoint Hotel Baratajaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Luxpoint Hotel Baratajaya provides a pleasant accommodation for your stay.

For you, travelers who wish to travel comfortably on a budget, Luxpoint Hotel Baratajaya is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Luxpoint Hotel Baratajaya provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Luxpoint Hotel Baratajaya is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Luxpoint Hotel Baratajaya, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Luxpoint Hotel Baratajaya.

If you plan to have a long-term stay, staying at Luxpoint Hotel Baratajaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Luxpoint Hotel Baratajaya is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Luxpoint Hotel Baratajaya.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Luxpoint Hotel Baratajaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, Luxpoint Hotel Baratajaya is the right place to stay.

All facilities in Luxpoint Hotel Baratajaya

Functional Hall Luxpoint Hotel Baratajaya
Functional Hall
Common Space Luxpoint Hotel Baratajaya
Common Space
Lobby Luxpoint Hotel Baratajaya
Lobby
Exterior Luxpoint Hotel Baratajaya
Exterior
Bedroom Luxpoint Hotel Baratajaya
Bedroom

Hotel Services

  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Limited hours room service
  • Luggage storage
  • Multilingual staff

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast
  • Hot breakfast

General

  • AC
  • Non-smoking room
  • Smoking area
  • Smoke-free

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Meeting facilities
  • Projector

Things to Do

  • TV lounge

Transportation

  • Valet parking

Connectivity

  • Internet point

Accommodation Policy & General Information in Luxpoint Hotel Baratajaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Luxpoint Hotel Baratajaya
34
Number of floors in Luxpoint Hotel Baratajaya
6
Another facilities in Luxpoint Hotel Baratajaya
Early Check-in, Front desk, 24-hour Receptionist, 24-hour security, Late Check-out

Frequently asked question in Luxpoint Hotel Baratajaya

What are available facilities at Luxpoint Hotel Baratajaya?
There are top facilites at Luxpoint Hotel Baratajaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Luxpoint Hotel Baratajaya?
Check-in time at Luxpoint Hotel Baratajaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Luxpoint Hotel Baratajaya provide breakfast?
Yes, Luxpoint Hotel Baratajaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Luxpoint Hotel Baratajaya?
Luxpoint Hotel Baratajaya is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Luxpoint Hotel Baratajaya have?
Luxpoint Hotel Baratajaya has 6 floors.
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More Reviews from Other Guests in Luxpoint Hotel Baratajaya

Overall Ratings & Reviews Luxpoint Hotel Baratajaya

Traveloka (3,591)
Other sources (5)
7.9
Pleasant
From 3,591 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.8

Location

8.1

Service and Facilites

7.9

People often mention about Luxpoint Hotel Baratajaya
All
Staff Friendliness (12)
Ambiance (12)
Room Space (12)
Distance to City Center (11)
Surroundings (11)
Accessibility (11)
Bedroom (11)
Family Friendly (10)
Check-in/out Time (10)
Hotel Area (10)
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Traveler Reviews Luxpoint Hotel Baratajaya

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is nice, bathroom is clean. Staff are nice.
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P***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Satisfying, friendly staff, friendly receptionist too
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D***l
icon-origin-TRAVELOKA
6.1
/10
Reviewed 6 week(s) ago
The service is very bad, the room has a balcony but the door can't be opened, it's locked and the staff said the rules are not like that. Security is busy playing with their cellphones when the motorbike comes out, they ignore it, they don't help. I don't recommend staying there, I'll be sorry to stay there again. Early check-in costs half the price per night. Dirty sheets with oil or stains have to be replaced and charged the new price. Fuck the hotel, they have to ask for a deposit to check in. This is the first time I've found a hotel like this
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1 people find it helpful
D***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
The staff was friendly. The building's structure was uneven, so the floor was sloping near the windows and bathroom. The air conditioning wasn't cold, and mosquitoes were present at night.
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agus s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was very impressive to stay at this hotel, besides being close to the office, there are also many culinary options very close by.
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F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The accommodation is very good
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1 people find it helpful
G***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 18 week(s) ago
The AC was not working and was replaced with a portable AC. We were not allowed to move rooms. A pleasant experience.
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3 people find it helpful
A***r
icon-origin-TRAVELOKA
8.7
/10
Reviewed 18 week(s) ago
The staff is nice and safe. But I think the facilities are a bit lacking. The facilities are complete, but the shower is rusty and shabby. The room is also very small and can't be used for prayer. The window can't be closed completely. The facilities are complete, but I don't think it's comfortable. The lighting is also dark. Maybe it needs to be improved.
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1 people find it helpful
l***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Friendly staff and very good service
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1 people find it helpful
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The stay was very comfortable, quiet and safe.
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suseno
icon-origin-TRAVELOKA
6.5
/10
Reviewed 28 week(s) ago
Please improve everything. Locks can be added, cleanliness and room smells good and service should be improved.
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L***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
friendly comfortable parking attendant very honest when my cellphone was in the car forgot to tell him 🥰
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Accommodation's Reply
15 May 2025
Dear Mr./Mrs. L., Warm greetings from Luxpoint Hotel Baratajaya,. Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you were satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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Y***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
For the room: AC is ok, hot water is ok, clean and comfortable. Easy to find food, near supermarket. Got a room on the 3rd floor, hotel wifi is slow. But it's ok, the important thing is you can sleep soundly.
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Accommodation's Reply
15 May 2025
Dear Mr./Mrs. Y., Warm greetings from Luxpoint Hotel Baratajaya,. Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very pleased to know that you are satisfied during your stay at Luxpoint Hotel Baratajaya. Your input regarding the hotel's WIFI will be forwarded to the relevant department. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Hotel staff is very friendly, hotel interior is very nice
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr./Mrs. D., Warm greetings from Luxpoint Hotel Baratajaya,. Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you were satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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A***s
icon-origin-TRAVELOKA
8.1
/10
Reviewed 32 week(s) ago
The AC is hot, it takes a long time to cool down, almost 6 hours before it feels cold.
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Accommodation's Reply
15 May 2025
Dear Mr./Mrs. A, Warm greetings from Luxpoint Hotel Baratajaya. Thank you for staying and taking the time to share your experience at Luxpoint Hotel Baratajaya. On behalf of the management, we apologize for the inconvenience caused by the AC. We have followed up on this to the relevant department. Your input will be very meaningful for us in the future so that similar things do not happen in the future. We are committed to always improving our service even better for your next visit. We greatly hope to be able to welcome you back to Luxpoint Hotel Baratajaya. Best regards, Management. Luxpoint Hotel Baratajaya.
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G***e
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 43 week(s) ago
There is a pillar in the middle of the room which is very disturbing and reduces the space in the room, and there is no cupboard/wardrobe for clothes.
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Rooms and facilities are within budget, quite okay
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1 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear Mr./Mrs. A., Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you are satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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h***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
The room is quite good, just small, otherwise you get what you pay for
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3 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear Mr./Mrs. H., Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you are satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 49 week(s) ago
Comfortable place, only the room is a bit narrow and smells a bit of cigarettes... hopefully in the future they can pay more attention to providing facilities for the comfort of the hotel. Thank you 🙏🏻🙏🏻
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Accommodation's Reply
20 Jan 2025
Dear Sir/Madam, Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying at Luxpoint Hotel Baratajaya, we greatly appreciate your time to share your review about our hotel. On behalf of the Management, we apologize for the inconvenience related to the cigarette smell, this will be an evaluation for the related department. Your input will be conveyed and will be very useful for us in the future. We are very pleased to receive your feedback and are committed to always providing better service for your next visit. We greatly hope to be able to welcome you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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L***d
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 49 week(s) ago
The room smells, one of the staff is indifferent, the rescheduling rules are unclear and not even written down.
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Accommodation's Reply
31 Dec 2024
Dear Sir/Madam, Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying and taking the time to share your review of our accommodation. On behalf of the management, we apologize for the inconvenience caused and this will be used as an evaluation material for the related department. After we conducted an investigation, regarding the reservation conditions for Sir/Madam, they are "non-refundable" and "non-reschedulable". We as management urge all guests who stay to book according to your stay period. Any form of rescheduling request submitted by the guest will be subject to additional costs determined by management. Your input will mean a lot to us for us in the future so that similar things do not happen in the future. We are committed to always improving our service even better for your next visit. We greatly hope to be able to welcome you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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Number of reviews per page
20
40

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Exterior 4 Luxpoint Hotel Baratajaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Luxpoint Hotel Baratajaya

Traveloka (3,591)
Other sources (5)
7.9
Pleasant
From 3,591 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.8

Location

8.1

Service and Facilites

7.9

People often mention about Luxpoint Hotel Baratajaya
All
Staff Friendliness (12)
Ambiance (12)
Room Space (12)
Distance to City Center (11)
Surroundings (11)
Accessibility (11)
Bedroom (11)
Family Friendly (10)
Check-in/out Time (10)
Hotel Area (10)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Luxpoint Hotel Baratajaya

Number of reviews per page
20
40
Customer reviews
T***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The room is nice, bathroom is clean. Staff are nice.
Find this review helpful?
P***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Satisfying, friendly staff, friendly receptionist too
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D***l
icon-origin-TRAVELOKA
6.1
/10
Reviewed 6 week(s) ago
The service is very bad, the room has a balcony but the door can't be opened, it's locked and the staff said the rules are not like that. Security is busy playing with their cellphones when the motorbike comes out, they ignore it, they don't help. I don't recommend staying there, I'll be sorry to stay there again. Early check-in costs half the price per night. Dirty sheets with oil or stains have to be replaced and charged the new price. Fuck the hotel, they have to ask for a deposit to check in. This is the first time I've found a hotel like this
Read More
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1 people find it helpful
D***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 8 week(s) ago
The staff was friendly. The building's structure was uneven, so the floor was sloping near the windows and bathroom. The air conditioning wasn't cold, and mosquitoes were present at night.
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Find this review helpful?
Profile Picture
agus s.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was very impressive to stay at this hotel, besides being close to the office, there are also many culinary options very close by.
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F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The accommodation is very good
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1 people find it helpful
G***a
icon-origin-TRAVELOKA
5.3
/10
Reviewed 18 week(s) ago
The AC was not working and was replaced with a portable AC. We were not allowed to move rooms. A pleasant experience.
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3 people find it helpful
A***r
icon-origin-TRAVELOKA
8.7
/10
Reviewed 18 week(s) ago
The staff is nice and safe. But I think the facilities are a bit lacking. The facilities are complete, but the shower is rusty and shabby. The room is also very small and can't be used for prayer. The window can't be closed completely. The facilities are complete, but I don't think it's comfortable. The lighting is also dark. Maybe it needs to be improved.
Read More
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1 people find it helpful
l***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Friendly staff and very good service
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1 people find it helpful
D***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The stay was very comfortable, quiet and safe.
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suseno
icon-origin-TRAVELOKA
6.5
/10
Reviewed 28 week(s) ago
Please improve everything. Locks can be added, cleanliness and room smells good and service should be improved.
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L***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
friendly comfortable parking attendant very honest when my cellphone was in the car forgot to tell him 🥰
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Accommodation's Reply
15 May 2025
Dear Mr./Mrs. L., Warm greetings from Luxpoint Hotel Baratajaya,. Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you were satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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Y***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 29 week(s) ago
For the room: AC is ok, hot water is ok, clean and comfortable. Easy to find food, near supermarket. Got a room on the 3rd floor, hotel wifi is slow. But it's ok, the important thing is you can sleep soundly.
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Accommodation's Reply
15 May 2025
Dear Mr./Mrs. Y., Warm greetings from Luxpoint Hotel Baratajaya,. Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very pleased to know that you are satisfied during your stay at Luxpoint Hotel Baratajaya. Your input regarding the hotel's WIFI will be forwarded to the relevant department. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
Hotel staff is very friendly, hotel interior is very nice
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Mr./Mrs. D., Warm greetings from Luxpoint Hotel Baratajaya,. Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you were satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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A***s
icon-origin-TRAVELOKA
8.1
/10
Reviewed 32 week(s) ago
The AC is hot, it takes a long time to cool down, almost 6 hours before it feels cold.
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Accommodation's Reply
15 May 2025
Dear Mr./Mrs. A, Warm greetings from Luxpoint Hotel Baratajaya. Thank you for staying and taking the time to share your experience at Luxpoint Hotel Baratajaya. On behalf of the management, we apologize for the inconvenience caused by the AC. We have followed up on this to the relevant department. Your input will be very meaningful for us in the future so that similar things do not happen in the future. We are committed to always improving our service even better for your next visit. We greatly hope to be able to welcome you back to Luxpoint Hotel Baratajaya. Best regards, Management. Luxpoint Hotel Baratajaya.
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G***e
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 43 week(s) ago
There is a pillar in the middle of the room which is very disturbing and reduces the space in the room, and there is no cupboard/wardrobe for clothes.
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A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 43 week(s) ago
Rooms and facilities are within budget, quite okay
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1 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear Mr./Mrs. A., Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you are satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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h***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
The room is quite good, just small, otherwise you get what you pay for
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3 people find it helpful
Accommodation's Reply
06 Feb 2025
Dear Mr./Mrs. H., Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying and taking the time to share your good experience at Luxpoint Hotel Baratajaya. We are very happy to know that you are satisfied during your stay at Luxpoint Hotel Baratajaya. We are committed to always improving our service for your next visit. We look forward to welcoming you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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N***a
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Business
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8.7
/10
Reviewed 49 week(s) ago
Comfortable place, only the room is a bit narrow and smells a bit of cigarettes... hopefully in the future they can pay more attention to providing facilities for the comfort of the hotel. Thank you 🙏🏻🙏🏻
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Accommodation's Reply
20 Jan 2025
Dear Sir/Madam, Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying at Luxpoint Hotel Baratajaya, we greatly appreciate your time to share your review about our hotel. On behalf of the Management, we apologize for the inconvenience related to the cigarette smell, this will be an evaluation for the related department. Your input will be conveyed and will be very useful for us in the future. We are very pleased to receive your feedback and are committed to always providing better service for your next visit. We greatly hope to be able to welcome you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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L***d
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Business
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5.0
/10
Reviewed 49 week(s) ago
The room smells, one of the staff is indifferent, the rescheduling rules are unclear and not even written down.
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Accommodation's Reply
31 Dec 2024
Dear Sir/Madam, Warm greetings from Luxpoint Hotel Baratajaya, Thank you for staying and taking the time to share your review of our accommodation. On behalf of the management, we apologize for the inconvenience caused and this will be used as an evaluation material for the related department. After we conducted an investigation, regarding the reservation conditions for Sir/Madam, they are "non-refundable" and "non-reschedulable". We as management urge all guests who stay to book according to your stay period. Any form of rescheduling request submitted by the guest will be subject to additional costs determined by management. Your input will mean a lot to us for us in the future so that similar things do not happen in the future. We are committed to always improving our service even better for your next visit. We greatly hope to be able to welcome you back to Luxpoint Hotel Baratajaya. Sincerely, Management. Luxpoint Hotel Baratajaya.
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