Novotel Lampung

Hotels
8.4
/10
Very Good
2,376 reviews

What Guests Say About Their Stay

Staff Friendliness (100)
Room Space (98)
Ambiance (97)
Bedroom (94)
D***y
10.0
/ 10
The room was clean and had an exceptional view of the city skyline—perfect for watching the sunset. I also tried the hotel’s food, which was quite satisfying and served promptly. The atmosphere inside the room was cozy, with large windows that made the space feel open and bright. Definitely a pleasant experience for a short stay.
Udo S.
10.0
/ 10
Dari sekian banyak hotel bintang 4 yang pernah aku cobain dan salah satunya adalah Novotel yang benar-benar bikin aku terkesan dan jatuh cinta dalam pertama kali menginap di Novotel, pelayanan-nya ramah-ramah, fasilitas kamar benar-benar ok, kamar bersih dan view-nya luar biasa keren, area lobby luas banyak sofa-sofa yang empuk dengan pemandangan super ok, kolam renang keren dan luas, parkir luas, menu sarapan banyak lengkap, enak-enak sekali rasanya dan tempatnya juga luas, pokoknya untuk level hotel bintang 4 Novotel juara 1 deh, andai layanan TV-nya sudah bisa ke Smart TV, bisa lihat Netflix dan lain-lain, makin ok, jadi pengen liburan lagi di Novotel, terima kasih atas pelayananannya yang baik 😊
VEGY A.
9.7
/ 10
Sangat menyenangkan, hotelnya bagus banget, view-nya bagus, makanannya enak-enak, pelayanannya okee, BEST pokoknya Novotel Lampung keren.
Muhhamad A. A.
10.0
/ 10
The room was clean and the receptionist was very friendly. The fitness center is complete and excellent. I enjoyed my stay here and will definitely come back. Comfortable, clean, and cool, with a great view. Overall, the experience was very good. Sasa and Rama, you are doing great.
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D***a
10.0
/ 10
The hotel staff is very friendly, the atmosphere is comfortable with beautiful natural views.
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In the Area
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Jl Gatot Subroto No 136 Sukaraja, Teluk Betung, Bandar Lampung, Lampung Province, Indonesia, 35226

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Novotel Lampung is a good choice when you are visiting Teluk Betung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Novotel Lampung Address: Map & Location

Jl Gatot Subroto No 136 Sukaraja, Teluk Betung, Bandar Lampung, Lampung Province, Indonesia, 35226
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Discover More About Novotel Lampung

Location


Staying at Novotel Lampung is a good choice when you are visiting Teluk Betung.

About Novotel Lampung

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Novotel Lampung is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Novotel Lampung.

All facilities in Novotel Lampung

Others Novotel Lampung
Others

Hotel Services

  • Concierge
  • Express check-in
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Things to Do

  • Outdoor pool

General

  • Swimming pool

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Novotel Lampung

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Novotel Lampung
14
Another facilities in Novotel Lampung
Concierge, Express check-in, Express check-out, 24-hour Receptionist, Bus/truck parking

Frequently asked question in Novotel Lampung

What are available facilities at Novotel Lampung?
There are top facilites at Novotel Lampung such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Novotel Lampung?
Check-in time at Novotel Lampung is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Novotel Lampung?
Novotel Lampung is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Novotel Lampung have?
Novotel Lampung has 14 floors.
Does Novotel Lampung provide parking?
Yes, Novotel Lampung provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Novotel Lampung

Overall Ratings & Reviews Novotel Lampung

Traveloka (2,323)
Other sources (53)
8.5
Very Good
From 2,323 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Novotel Lampung
All
Staff Friendliness (87)
Ambiance (79)
Room Space (74)
Bedroom (74)
Taste (71)
Hotel Area (70)
Family Friendly (69)
Bathroom (64)
Variety (64)
Distance to City Center (62)
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Traveler Reviews Novotel Lampung

Number of reviews per page
20
40
Customer reviews
D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Highly, highly recommended. I suggest you stay at this hotel. It's very, very comfortable. It's also close to everywhere. I've been here several times.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Mr. D*i, Warm regards from Novotel Lampung! Thank you very much for your positive review and interesting recommendations! We are very pleased that you enjoyed your stay at Novotel Lampung and we are also very pleased to know that our convenient location makes it easy for you to explore the surrounding area. Thank you for your trust and multiple stays with us. We truly appreciate it. We do hope to welcome you back again and provide you with an equally wonderful experience. Best regards, Sikit Budierso General Manager Novotel Lampung
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Muhhamad A. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was clean and the receptionist was very friendly. The fitness center is complete and excellent. I enjoyed my stay here and will definitely come back. Comfortable, clean, and cool, with a great view. Overall, the experience was very good. Sasa and Rama, you are doing great.
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1 people find it helpful
Accommodation's Reply
01 Nov 2025
Dear Mr. Muhhamad A.A., On behalf of Novotel Lambun, we would like to extend our warmest greetings to you! Thank you for your positive review and perfect score! We are delighted to hear that you were satisfied with the cleanliness of our room, the friendly service of our receptionists and the well-equipped fitness center. We are also delighted that you enjoyed the comfort and beautiful view during your stay. We would also like to thank Sasa and Rama for the compliments. Our team is always committed to providing you with high quality service, and your continued support will be the driving force for us to further improve our services. We look forward to welcoming you back to Novotel Lambun for both business and leisure. Thank you! Sigit Budiarso, General Manager Novotel Lambun
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Ahmad F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Good facilities, satisfactory service for visitors
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Accommodation's Reply
28 Oct 2025
Dear Mr. Ahmad F., Warm regards from Novotel Lampung! Thank you for choosing Novotel Lampung and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our facilities and our team's services. Your positive feedback is an important driving force for us to continuously improve our service quality and provide a memorable stay experience for all our guests. We look forward to welcoming you back to Novotel Lampung on your next visit. Best regards, Sigit Budierso, General Manager Novotel Lampung
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Teten H. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room is clean and comfortable, the sea view is really nice and the receptionist is friendly.
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Accommodation's Reply
28 Oct 2025
Dear Mr. Teten H.R., Warmest regards from Novotel Lampung! Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the cleanliness and comfort of our room, the beautiful sea view and the friendliness of our receptionists. Your compliments are our motivation to continue to provide the best service and create memorable guest experiences. We look forward to welcoming you back to Novotel Lampung on your next visit. Best regards, Sigit Budierso, General Manager Novotel Lampung
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A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The rooms are nice and clean. The food is delicious, and the ocean view is top-notch. Thanks, Mas Rama, for your hospitality. Awesome.
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Accommodation's Reply
28 Oct 2025
Dear Ms. A*ke, Warm regards from Novotel Lampung! Thank you for choosing Novotel Lampung and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our comfortable rooms, delicious food and stunning sea views, which are the hallmarks of our hotel. We would like to thank Mas Rama for his warm welcome and attentiveness throughout your stay. Your positive comments are the driving force behind us to continue providing the best possible experience to all our guests. We look forward to welcoming you back to Novotel Lampung soon. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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Dwi A. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The room was great. It was clean and the receptionists, Santika and Rama, were friendly.
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Accommodation's Reply
21 Oct 2025
Dear Mr/Ms Dwi A. A., Best regards from Novotel Lampung! Thank you for choosing Novotel Lampung as your accommodation choice and for giving us a positive rating and review. We are very pleased that you were satisfied with the cleanliness of our room and the friendliness of our staff, especially Santika and Rama. Your comments are a driving force for us to continue striving to provide the best service to all our guests. We hope to welcome you back soon. Best regards, Sigit Budierso General Manager Novotel Lampung
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M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very good. Good good good good
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Accommodation's Reply
14 Oct 2025
Dear M*D, Best regards from Novotel Lampung! Thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back to Novotel Lampung soon! Best regards, Sigit Budierso, General Manager Novotel Lampung
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Amilia D.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very friendly service by Mas Rama. It's the best
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Accommodation's Reply
14 Oct 2025
Dear Ms. Amilia D., Best regards from Novotel Lampung! Thank you for your positive review and excellent rating during your business trip with us. We are pleased to hear that Rama's services impressed you. We will forward this gratitude to you directly as a token of our appreciation for your dedication. We look forward to welcoming you back to Novotel Lampung, whether for business or leisure. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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Vega F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The most recommended is the Ocean Mountain View Room 7021. You get both ocean and mountain views. Beautiful! My request for a light decor on the toilet window was a joy, and thankfully, it was granted. Food 10/10 Toilet cleanliness 10/10 Bed cleanliness 10/10 Top! Unfortunately, I didn't bring any athletic shoes, so I couldn't go to the gym. 🥲 But overall, it was okay for a staycation and a short trip from Jakarta. 😘 Thanks for the great service! Keep up the good work~
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Accommodation's Reply
01 Oct 2025
Dear Ms. Vega F., Thank you for sharing your wonderful stay at Novotel Lampung and for your wonderful review. We are delighted to hear that you enjoyed your stay in the Double Side View room, especially room 7021, which offers beautiful views of the sea and mountains. This combination of views is a favorite among many guests, and we are delighted that this room was able to create a special moment for you. We also appreciate your appreciation for the food, room cleanliness, and toilet. Your 10/10 rating means a lot to us and the entire team! We are happy to be able to fulfill your request for a small decoration on the toilet mirror, because for us, even small details are important for guest comfort. It's a shame you didn't have the chance to try our gym facilities, but hopefully on your next visit, you can fully enjoy them. Once again, thank you for your trust. We look forward to welcoming you back for an even more enjoyable staycation at Novotel Lampung. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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David R.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
The male receptionist on the evening of September 23rd showed no concern for his customers' comfort. He didn't work with sincerity. It's a real shame for Novotel.
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Accommodation's Reply
29 Sep 2025
Dear Mr. David R., Thank you for taking the time to share your experience during your stay at Novotel Lampung. We greatly appreciate any feedback, especially from a loyal guest like you. We apologize for any inconvenience you experienced, particularly regarding the service from our front desk staff on the evening of September 23rd. Their unresponsiveness and lack of empathy certainly do not reflect the high standards of service we uphold at Novotel. Your feedback will be taken seriously and we will ensure that it will be used for evaluation and internal guidance for future improvements. Regarding your request for food storage, we also apologize for the limited space in our main refrigerator at the time. Due to capacity, we were only able to provide space in the freezer section. Nevertheless, we strive to ensure the best possible care for your belongings. For your information, each room is equipped with a minibar refrigerator that can be used to store personal food or drinks during your stay. Once again, we thank you for your attention and feedback. We sincerely hope to have the opportunity to welcome you back again in the future for a more enjoyable and fulfilling experience. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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David R.
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 10 week(s) ago
The reception staff are unwilling to fight for the comfort of their loyal customers. They're unwilling to make the slightest effort to ensure their comfort. It's truly unfortunate. Does Novotel still want to retain loyal customers?
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Accommodation's Reply
24 Sep 2025
Dear Mr. David R., Thank you for taking the time to share your review of your stay at Novotel Lampung. We appreciate any feedback, especially from loyal guests like you. We apologize for any inconvenience you experienced, particularly regarding the service provided by our front desk team. We understand the importance of being proactive in meeting guest needs, and this feedback will inform our internal evaluation and development efforts to ensure our service is more responsive and guest-oriented in the future. Regarding your request for food storage, we also apologize for the limited space in our main refrigerator at the time. Due to capacity, we were only able to provide space in the freezer. Nevertheless, we strive to ensure your belongings are well taken care of. We would also like to inform you that each room is equipped with an in-room minibar refrigerator that can be used to store personal food or beverages during your stay. We appreciate your attention and feedback, and we look forward to welcoming you back with even better service that meets your expectations. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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a***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The location is quite far from the airport or city center, although there is a mall nearby. Security is helpful. Check-in is fast.
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Accommodation's Reply
16 Sep 2025
Dear Mr./Ms. a*i, Thank you for choosing Novotel Lampung and taking the time to leave us a review. We are pleased to know that the check-in process was smooth and that our security team was able to provide you with the assistance you needed. We have also noted your feedback regarding the hotel's location for evaluation and additional information for our future guests. We hope to welcome you back again in the future and provide you with a more memorable stay. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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d***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The service is friendly, will definitely come back to this hotel
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1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr./Ms. d*i, Thank you for choosing Novotel Lampung and for your positive review. We are pleased to know that the friendly service from our team made a good impression during your stay. We look forward to welcoming you back in the future. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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K***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 13 week(s) ago
The hotel is nice, clean. The rooms are spacious. The food is okay.
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Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. ke*a, Thank you for choosing Novotel Lampung and for your positive review. We are pleased to know that you felt comfortable with the cleanliness of the hotel, the spaciousness of the rooms, and the quality of the food we serve. This feedback motivates us to continue providing the best service. We look forward to your next visit! Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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Febby
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The room was clean and the service was friendly. The food was delicious, and the staff, Mas Rama and Sasa, were very helpful. It was a pleasure staying here; the room was fully equipped and very comfortable.
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Accommodation's Reply
08 Sep 2025
Dear Ms. Febby, Thank you for taking the time to share your pleasant experience during your stay at Novotel Lampung. We are very pleased to know that you were satisfied with the cleanliness of the room, the completeness of the facilities, and the friendliness and assistance from Rama and Sasa. Your comments motivate us to continue providing the best service to all our guests. We look forward to your next visit to Novotel Lampung. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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v***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Overall the hotel is good but the variant of breakfast is limited
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Accommodation's Reply
06 Sep 2025
Dear Guest v***i, Thank you for your review and rating of Novotel Lampung. We are glad to hear that you had a good overall experience during your stay with us. We also appreciate your feedback regarding the limited variety of breakfast options. Please rest assured that we are taking this into consideration to improve our menu selection and better satisfy our guests. We look forward to welcoming you back and providing an even better experience on your next visit. Best regards, Sigit Budiarso General Manager Novotel Lampung
Siswanto D. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Stayed here for my beloved child's birthday party.
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Accommodation's Reply
29 Aug 2025
Dear Mr. Siswanto D.R., Thank you for choosing Novotel Lampung as your accommodation for your beloved pediatrician's oath ceremony. It was an honor for us to be a small part of this precious moment. We hope you and your family felt comfortable during your stay, and we extend our congratulations on your son/daughter's extraordinary achievement. We look forward to welcoming you again in the future, whether for family events or other travels. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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Liza A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The rooms are good, clean, and tidy. The ocean view is very beautiful, and I love the ambiance. Thank you, Rama, for your help.
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Accommodation's Reply
14 Aug 2025
Dear Ms. Liza A., Thank you for choosing Novotel Lampung for your recent business trip and for taking the time to share your positive review. We are delighted to hear that you enjoyed your stay, especially the cleanliness and comfort of the room, the beautiful ocean view, and the overall ambiance. Your kind mention of Rama is truly appreciated, we will be sure to pass along your gratitude to him. We look forward to welcoming you back on your next visit, whether for business or leisure. Warm regards, Sigit Budiarso General Manager Novotel Lampung
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Have a good view and comfort hotel for stay with family
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Accommodation's Reply
06 Aug 2025
Dear D***a, Thank you for staying with us and for your positive rating. We’re glad to hear that you enjoyed the good view and found our hotel comfortable for a family stay. Your feedback is truly appreciated and encourages us to continue providing a pleasant experience for all our guests. We look forward to welcoming you and your family back to Novotel Lampung in the future. Warm regards, Trison Fauza General Manager Novotel Lampung
Allysa S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very comfortable and quiet. The ocean view is beautiful and very nice. Thank you, Ms. Deby and Mr. Rama.
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Accommodation's Reply
06 Aug 2025
Dear Ms. Allysa S., Thank you for your perfect rating and such a wonderful review of your stay at Novotel Lampung. We are delighted to know that you felt comfortable and at ease during your stay, and enjoyed the beautiful ocean views. We will certainly extend our special appreciation to Deby and Rama as a token of our appreciation for their dedication. We look forward to welcoming you back to Novotel Lampung in the future. Warm regards, Trison Fauza, General Manager, Novotel Lampung
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Novotel Lampung

Traveloka (2,323)
Other sources (53)
8.5
Very Good
From 2,323 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Novotel Lampung
All
Staff Friendliness (87)
Ambiance (79)
Room Space (74)
Bedroom (74)
Taste (71)
Hotel Area (70)
Family Friendly (69)
Bathroom (64)
Variety (64)
Distance to City Center (62)
Sort by
Most Recent
Format
With Text
Preferences
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Traveler Reviews Novotel Lampung

Number of reviews per page
20
40
Customer reviews
D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Highly, highly recommended. I suggest you stay at this hotel. It's very, very comfortable. It's also close to everywhere. I've been here several times.
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Mr. D*i, Warm regards from Novotel Lampung! Thank you very much for your positive review and interesting recommendations! We are very pleased that you enjoyed your stay at Novotel Lampung and we are also very pleased to know that our convenient location makes it easy for you to explore the surrounding area. Thank you for your trust and multiple stays with us. We truly appreciate it. We do hope to welcome you back again and provide you with an equally wonderful experience. Best regards, Sikit Budierso General Manager Novotel Lampung
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Muhhamad A. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was clean and the receptionist was very friendly. The fitness center is complete and excellent. I enjoyed my stay here and will definitely come back. Comfortable, clean, and cool, with a great view. Overall, the experience was very good. Sasa and Rama, you are doing great.
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1 people find it helpful
Accommodation's Reply
01 Nov 2025
Dear Mr. Muhhamad A.A., On behalf of Novotel Lambun, we would like to extend our warmest greetings to you! Thank you for your positive review and perfect score! We are delighted to hear that you were satisfied with the cleanliness of our room, the friendly service of our receptionists and the well-equipped fitness center. We are also delighted that you enjoyed the comfort and beautiful view during your stay. We would also like to thank Sasa and Rama for the compliments. Our team is always committed to providing you with high quality service, and your continued support will be the driving force for us to further improve our services. We look forward to welcoming you back to Novotel Lambun for both business and leisure. Thank you! Sigit Budiarso, General Manager Novotel Lambun
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Ahmad F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Good facilities, satisfactory service for visitors
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Accommodation's Reply
28 Oct 2025
Dear Mr. Ahmad F., Warm regards from Novotel Lampung! Thank you for choosing Novotel Lampung and for taking the time to share your experience with us. We are delighted to hear that you were satisfied with our facilities and our team's services. Your positive feedback is an important driving force for us to continuously improve our service quality and provide a memorable stay experience for all our guests. We look forward to welcoming you back to Novotel Lampung on your next visit. Best regards, Sigit Budierso, General Manager Novotel Lampung
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Teten H. R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room is clean and comfortable, the sea view is really nice and the receptionist is friendly.
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Accommodation's Reply
28 Oct 2025
Dear Mr. Teten H.R., Warmest regards from Novotel Lampung! Thank you for taking the time to share your experience with us. We are delighted to hear that you were satisfied with the cleanliness and comfort of our room, the beautiful sea view and the friendliness of our receptionists. Your compliments are our motivation to continue to provide the best service and create memorable guest experiences. We look forward to welcoming you back to Novotel Lampung on your next visit. Best regards, Sigit Budierso, General Manager Novotel Lampung
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A***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The rooms are nice and clean. The food is delicious, and the ocean view is top-notch. Thanks, Mas Rama, for your hospitality. Awesome.
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Accommodation's Reply
28 Oct 2025
Dear Ms. A*ke, Warm regards from Novotel Lampung! Thank you for choosing Novotel Lampung and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our comfortable rooms, delicious food and stunning sea views, which are the hallmarks of our hotel. We would like to thank Mas Rama for his warm welcome and attentiveness throughout your stay. Your positive comments are the driving force behind us to continue providing the best possible experience to all our guests. We look forward to welcoming you back to Novotel Lampung soon. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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Dwi A. A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The room was great. It was clean and the receptionists, Santika and Rama, were friendly.
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Accommodation's Reply
21 Oct 2025
Dear Mr/Ms Dwi A. A., Best regards from Novotel Lampung! Thank you for choosing Novotel Lampung as your accommodation choice and for giving us a positive rating and review. We are very pleased that you were satisfied with the cleanliness of our room and the friendliness of our staff, especially Santika and Rama. Your comments are a driving force for us to continue striving to provide the best service to all our guests. We hope to welcome you back soon. Best regards, Sigit Budierso General Manager Novotel Lampung
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M***D
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very good. Good good good good
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Accommodation's Reply
14 Oct 2025
Dear M*D, Best regards from Novotel Lampung! Thank you for your excellent review and rating. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back to Novotel Lampung soon! Best regards, Sigit Budierso, General Manager Novotel Lampung
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Amilia D.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very friendly service by Mas Rama. It's the best
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Accommodation's Reply
14 Oct 2025
Dear Ms. Amilia D., Best regards from Novotel Lampung! Thank you for your positive review and excellent rating during your business trip with us. We are pleased to hear that Rama's services impressed you. We will forward this gratitude to you directly as a token of our appreciation for your dedication. We look forward to welcoming you back to Novotel Lampung, whether for business or leisure. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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Vega F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The most recommended is the Ocean Mountain View Room 7021. You get both ocean and mountain views. Beautiful! My request for a light decor on the toilet window was a joy, and thankfully, it was granted. Food 10/10 Toilet cleanliness 10/10 Bed cleanliness 10/10 Top! Unfortunately, I didn't bring any athletic shoes, so I couldn't go to the gym. 🥲 But overall, it was okay for a staycation and a short trip from Jakarta. 😘 Thanks for the great service! Keep up the good work~
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+3
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Accommodation's Reply
01 Oct 2025
Dear Ms. Vega F., Thank you for sharing your wonderful stay at Novotel Lampung and for your wonderful review. We are delighted to hear that you enjoyed your stay in the Double Side View room, especially room 7021, which offers beautiful views of the sea and mountains. This combination of views is a favorite among many guests, and we are delighted that this room was able to create a special moment for you. We also appreciate your appreciation for the food, room cleanliness, and toilet. Your 10/10 rating means a lot to us and the entire team! We are happy to be able to fulfill your request for a small decoration on the toilet mirror, because for us, even small details are important for guest comfort. It's a shame you didn't have the chance to try our gym facilities, but hopefully on your next visit, you can fully enjoy them. Once again, thank you for your trust. We look forward to welcoming you back for an even more enjoyable staycation at Novotel Lampung. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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David R.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
The male receptionist on the evening of September 23rd showed no concern for his customers' comfort. He didn't work with sincerity. It's a real shame for Novotel.
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Accommodation's Reply
29 Sep 2025
Dear Mr. David R., Thank you for taking the time to share your experience during your stay at Novotel Lampung. We greatly appreciate any feedback, especially from a loyal guest like you. We apologize for any inconvenience you experienced, particularly regarding the service from our front desk staff on the evening of September 23rd. Their unresponsiveness and lack of empathy certainly do not reflect the high standards of service we uphold at Novotel. Your feedback will be taken seriously and we will ensure that it will be used for evaluation and internal guidance for future improvements. Regarding your request for food storage, we also apologize for the limited space in our main refrigerator at the time. Due to capacity, we were only able to provide space in the freezer section. Nevertheless, we strive to ensure the best possible care for your belongings. For your information, each room is equipped with a minibar refrigerator that can be used to store personal food or drinks during your stay. Once again, we thank you for your attention and feedback. We sincerely hope to have the opportunity to welcome you back again in the future for a more enjoyable and fulfilling experience. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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David R.
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 10 week(s) ago
The reception staff are unwilling to fight for the comfort of their loyal customers. They're unwilling to make the slightest effort to ensure their comfort. It's truly unfortunate. Does Novotel still want to retain loyal customers?
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Accommodation's Reply
24 Sep 2025
Dear Mr. David R., Thank you for taking the time to share your review of your stay at Novotel Lampung. We appreciate any feedback, especially from loyal guests like you. We apologize for any inconvenience you experienced, particularly regarding the service provided by our front desk team. We understand the importance of being proactive in meeting guest needs, and this feedback will inform our internal evaluation and development efforts to ensure our service is more responsive and guest-oriented in the future. Regarding your request for food storage, we also apologize for the limited space in our main refrigerator at the time. Due to capacity, we were only able to provide space in the freezer. Nevertheless, we strive to ensure your belongings are well taken care of. We would also like to inform you that each room is equipped with an in-room minibar refrigerator that can be used to store personal food or beverages during your stay. We appreciate your attention and feedback, and we look forward to welcoming you back with even better service that meets your expectations. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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a***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
The location is quite far from the airport or city center, although there is a mall nearby. Security is helpful. Check-in is fast.
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Accommodation's Reply
16 Sep 2025
Dear Mr./Ms. a*i, Thank you for choosing Novotel Lampung and taking the time to leave us a review. We are pleased to know that the check-in process was smooth and that our security team was able to provide you with the assistance you needed. We have also noted your feedback regarding the hotel's location for evaluation and additional information for our future guests. We hope to welcome you back again in the future and provide you with a more memorable stay. Best regards, Sigit Budiarso, General Manager, Novotel Lampung
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d***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The service is friendly, will definitely come back to this hotel
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Accommodation's Reply
09 Sep 2025
Dear Mr./Ms. d*i, Thank you for choosing Novotel Lampung and for your positive review. We are pleased to know that the friendly service from our team made a good impression during your stay. We look forward to welcoming you back in the future. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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K***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 13 week(s) ago
The hotel is nice, clean. The rooms are spacious. The food is okay.
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Accommodation's Reply
10 Sep 2025
Dear Mr./Ms. ke*a, Thank you for choosing Novotel Lampung and for your positive review. We are pleased to know that you felt comfortable with the cleanliness of the hotel, the spaciousness of the rooms, and the quality of the food we serve. This feedback motivates us to continue providing the best service. We look forward to your next visit! Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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Febby
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The room was clean and the service was friendly. The food was delicious, and the staff, Mas Rama and Sasa, were very helpful. It was a pleasure staying here; the room was fully equipped and very comfortable.
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Accommodation's Reply
08 Sep 2025
Dear Ms. Febby, Thank you for taking the time to share your pleasant experience during your stay at Novotel Lampung. We are very pleased to know that you were satisfied with the cleanliness of the room, the completeness of the facilities, and the friendliness and assistance from Rama and Sasa. Your comments motivate us to continue providing the best service to all our guests. We look forward to your next visit to Novotel Lampung. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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v***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Overall the hotel is good but the variant of breakfast is limited
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Accommodation's Reply
06 Sep 2025
Dear Guest v***i, Thank you for your review and rating of Novotel Lampung. We are glad to hear that you had a good overall experience during your stay with us. We also appreciate your feedback regarding the limited variety of breakfast options. Please rest assured that we are taking this into consideration to improve our menu selection and better satisfy our guests. We look forward to welcoming you back and providing an even better experience on your next visit. Best regards, Sigit Budiarso General Manager Novotel Lampung
Siswanto D. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Stayed here for my beloved child's birthday party.
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Accommodation's Reply
29 Aug 2025
Dear Mr. Siswanto D.R., Thank you for choosing Novotel Lampung as your accommodation for your beloved pediatrician's oath ceremony. It was an honor for us to be a small part of this precious moment. We hope you and your family felt comfortable during your stay, and we extend our congratulations on your son/daughter's extraordinary achievement. We look forward to welcoming you again in the future, whether for family events or other travels. Sincerely, Sigit Budiarso, General Manager, Novotel Lampung
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Liza A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The rooms are good, clean, and tidy. The ocean view is very beautiful, and I love the ambiance. Thank you, Rama, for your help.
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Accommodation's Reply
14 Aug 2025
Dear Ms. Liza A., Thank you for choosing Novotel Lampung for your recent business trip and for taking the time to share your positive review. We are delighted to hear that you enjoyed your stay, especially the cleanliness and comfort of the room, the beautiful ocean view, and the overall ambiance. Your kind mention of Rama is truly appreciated, we will be sure to pass along your gratitude to him. We look forward to welcoming you back on your next visit, whether for business or leisure. Warm regards, Sigit Budiarso General Manager Novotel Lampung
D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
Have a good view and comfort hotel for stay with family
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Accommodation's Reply
06 Aug 2025
Dear D***a, Thank you for staying with us and for your positive rating. We’re glad to hear that you enjoyed the good view and found our hotel comfortable for a family stay. Your feedback is truly appreciated and encourages us to continue providing a pleasant experience for all our guests. We look forward to welcoming you and your family back to Novotel Lampung in the future. Warm regards, Trison Fauza General Manager Novotel Lampung
Allysa S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very comfortable and quiet. The ocean view is beautiful and very nice. Thank you, Ms. Deby and Mr. Rama.
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Accommodation's Reply
06 Aug 2025
Dear Ms. Allysa S., Thank you for your perfect rating and such a wonderful review of your stay at Novotel Lampung. We are delighted to know that you felt comfortable and at ease during your stay, and enjoyed the beautiful ocean views. We will certainly extend our special appreciation to Deby and Rama as a token of our appreciation for their dedication. We look forward to welcoming you back to Novotel Lampung in the future. Warm regards, Trison Fauza, General Manager, Novotel Lampung
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