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Novotel Semarang
Hotels
8.4
/10
Very Good
2,492 reviews
What Guests Say About Their Stay
Distance To City Center (58)
Staff Friendliness (55)
Room Space (53)
Bedroom (48)
Alvin K.
10.0
/ 10
Staying at Novotel Semarang during my business trip to Semarang. It's a very pleasant stay in Novotel. The staff start from the security guard, bellboy, front desk, room service, restaurant, and gym staff are all very polite.
Valery G. R. P.
10.0
/ 10
Perfect place for short trip or long trip. Excellent hospitality. Nearby Paragon Mall. Delicious foods (breakfast and dinner). Sometimes have live performance.
Sutrisman
9.1
/ 10
So impressive cause they applied covid protocol properly. In such conditions all we need is a comfort, clean and safe room to stay. Spending time in lobby restaurant with a cup of coffee and having tasty food of breakfast before starting a new day were more than enough for me.
Elfi E. L.
10.0
/ 10
Easy check in even though we were later than expected. They had strict rule in regards to Covid-19 issue. We were lucky to have prepared our Antigen result report to show upon arrival at check in desk. It showed us their concern on guest's safety. For now, that is most important to bring up on our review. Loved the stay!
Deni K.
9.4
/ 10
The room is spacious, comfortable and clean. The location is very strategic, the staff is friendly. Thank you for the service.
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In the Area
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Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132
Main Facilities
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Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Novotel Semarang
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Novotel Semarang Address: Map & Location
Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, Semarang Tengah, Semarang, Jawa Tengah, Indonesia, 50132
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Discover More About Novotel Semarang
Location
Staying at Novotel Semarang is a good choice when you are visiting Sekayu.
About Novotel Semarang
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Novotel Semarang is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Novotel Semarang.
All facilities in Novotel Semarang
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Hotel Services
- Express check-in
- Express check-out
- 24-hour Receptionist
Transportation
- Valet parking
- Airport transfer
Public Facilities
- Parking
- WiFi in public area
Kids and Pets
- Babysitting
Things to Do
- Outdoor pool
General
- Swimming pool
In-room Facilities
- TV
Accommodation Policy & General Information in Novotel Semarang
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Number of floors in Novotel Semarang | 8 |
Another facilities in Novotel Semarang | Express check-in, Express check-out, 24-hour Receptionist, Valet parking, Airport transfer |
Frequently asked question in Novotel Semarang
What are available facilities at Novotel Semarang?
There are top facilites at Novotel Semarang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Novotel Semarang?
Check-in time at Novotel Semarang is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Novotel Semarang?
Novotel Semarang is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Novotel Semarang have?
Novotel Semarang has 8 floors.
Does Novotel Semarang provide parking?
Yes, Novotel Semarang provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Novotel Semarang
Overall Ratings & Reviews Novotel Semarang
Traveloka (2,340)
Other sources (152)
8.4
Very Good
From 2,340 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.8
Service and Facilites
8.5
People often mention about Novotel Semarang
All
Distance to City Center (39)
Staff Friendliness (38)
Room Space (37)
Surroundings (35)
Bedroom (35)
Bathroom (32)
Accessibility (31)
Hotel Area (30)
Ambiance (29)
Taste (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Novotel Semarang
Number of reviews per page
20
40
Customer reviews
H***u
Leisure
10.0
/10
Reviewed 1 week(s) ago
Comfortable hotel with strategic location, spacious rooms & friendly service, quite varied & delicious food.
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Verified Traveler
Business
10.0
/10
Reviewed 3 week(s) ago
Okay hotel, I always stay at this hotel every time I go to Semarang if it's still available.
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Accommodation's Reply
09 Oct 2025
Dear Respected Guest, Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am confident that this feedback will serve as an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
A***i
10.0
/10
Reviewed 5 week(s) ago
City center luxury hotel amenity in affordable price.
1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Respected Guest,
Thank you for your perfect rating for Novotel Semarang.
We hope that your recent stay with us was up to your expectation.
We will continue to walk the extra mile and exceed your expectations.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Looking forward to welcoming you back in the near future.
Wishing you have a good day!
Best Regards,
Pupung Sutisna
General Manager
V***a
Leisure
8.8
/10
Reviewed 7 week(s) ago
Strategic location, walking distance to local culinary delights. Suggestion: Parking is limited and should be expanded.
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Find this review helpful?
Accommodation's Reply
09 Oct 2025
Dear Valued Guest, Thank you for your feedback. Your feedback is very important to us as we strive to continuously improve in all aspects. We will share your message with all staff to continue improving the quality of our services. Once again, thank you for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience than before. Thank you. Sincerely, Pupung Sutisna, General Manager.
See original
Ig
I gede B. D.
Business
10.0
/10
Reviewed 8 week(s) ago
all good, bathroom soap empty, staff quick to refill, gym pool ok
See original
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr. i gede B. D. Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am sure this feedback will be an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
c***a
9.1
/10
Reviewed 8 week(s) ago
Ok, clean, access in the center of Semarang city, opposite the mall, spacious parking, very strategic location, easy to get to everywhere.
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest, Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am sure this feedback will be an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
i***i
Staycation
9.1
/10
Reviewed 9 week(s) ago
Staff ok, room ok, breakfast menu ok
See original
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Accommodation's Reply
09 Sep 2025
Dear Valued Guest, Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am sure this feedback will be an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
Y***i
Business
10.0
/10
Reviewed 12 week(s) ago
Thank you for the pleasant stay.
See original
Find this review helpful?
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
ar
awaludin r.
10.0
/10
Reviewed 12 week(s) ago
very friendly.. very Semarangan accent
See original
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Accommodation's Reply
15 Aug 2025
Dear Mr. Awaludin R, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
Guest
Business
10.0
/10
Reviewed 13 week(s) ago
I've stayed at this hotel several times when I'm in Semarang for work. I stayed here again yesterday, right during my graduation ceremony. It's in the city center. There was a food fair across the street from the hotel, so I was able to enjoy some culinary delights. The hotel is comfortable and clean, and check-in and check-out were quick.
Read More
See original
1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
R***y
10.0
/10
Reviewed 13 week(s) ago
The room is spacious, the bathroom is comfortable, the hot water is on and the bathtub is also comfortable to use.. ahh relaxing while soaking in warm water is so nice... next trip you don't need to look for a hotel anymore if you've found a nice one.
See original
1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
R***y
10.0
/10
Reviewed 13 week(s) ago
The room was comfortable and spacious, with complete amenities, and a varied breakfast menu. The hot water in the shower was incredibly hot and strong. Overall, I highly recommend it. 😁
See original
Find this review helpful?
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
AK
Alvin K.
10.0
/10
Reviewed 14 week(s) ago
Staying at Novotel Semarang during my business trip to Semarang. It's a very pleasant stay in Novotel. The staff start from the security guard, bellboy, front desk, room service, restaurant, and gym staff are all very polite.
1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Mr. Alvin K,
Thank you for your perfect rating for Novotel Semarang.
We very much appreciate your feedback regarding your stay at Novotel Semarang.
It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Pupung Sutisna
General Manager
B***N
Business
9.4
/10
Reviewed 15 week(s) ago
I really enjoyed staying at Novotel, friendly service, close to the airport and train station.
See original
1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
i***i
Staycation
9.4
/10
Reviewed 16 week(s) ago
Great, the room is spacious, clean, cool, has complete facilities, and is close to the mall. It's really great.
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
S***y
Business
9.4
/10
Reviewed 18 week(s) ago
Improve the cleanliness of bathrooms and rooms, and increase the variety of healthy foods for breakfast.
See original
1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Semarang. It is a pleasure to receive such detailed positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna. General Manager.
See original
N***a
Leisure
10.0
/10
Reviewed 19 week(s) ago
Friendliness of the reception staff upon check in
See original
2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, We are delighted to hear about your wonderful experience while visiting Novotel. Thank you for sharing about our Staff, we see the positive impact in the service they provide. Our team is truly the secret to our success and we are proud of how they reach out to connect with each guest before, during and after their stay to ensure they enjoy their stay at Novotel Semarang. Thank you again for your kind words. We look forward to welcoming you back to Novotel Semarang. Warm Regards, Pupung Sutisna. General Manager.
See original
v***a
Staycation
9.1
/10
Reviewed 21 week(s) ago
The room is clean, quite spacious, there is a sofa. The facilities are okay, there is a pool, gym, but the television shows are not very interesting, maybe it can be upgraded to Netflix or YouTube. The hotel provides transportation to souvenir shops (paid), which is quite helpful if you need transportation.
See original
1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear our valued guest, Thank you for your feedback. Your feedback means a lot to us to continue to make improvements in all aspects. We will convey your message to all staff to continue to improve the quality of our services. Once again, thank you for taking the time and sharing your experience. We hope you can return to stay at Novotel Semarang and get a better experience than before. Thank you. Sincerely, Pupung Sutisna. General Manager
See original
M***a
Leisure
8.5
/10
Reviewed 21 week(s) ago
wide and comfy room. very good location, walking distance to Lawang Sewu museum and just accross Paragon Mall.
2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Ms. Maya,
We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel.
We hope that your recent stay with us was up to your expectation.
We will continue to walk the extra mile and exceed your expectations.
Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest.
Sincerely,
Pupung Sutisna
General Manager
I***m
Leisure
10.0
/10
Reviewed 21 week(s) ago
Right in the middle of the city, near the two biggest malls in Semarang and Lawang Sewu.
See original
2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Thank you for your kind feedback and for sharing your good impressions during your stay. We are grateful that you found our hotel in good condition and our team provided the best service during your stay. We will continue to work hard to ensure the smooth running and maintain the trust of all our guests. We look forward to welcoming you back to Semarang! Best Regards, Pupung Sutisna. General Manager.
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Number of reviews per page
20
40
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Overall Ratings & Reviews Novotel Semarang
Traveloka (2,340)
Other sources (152)
8.4
Very Good
From 2,340 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.8
Service and Facilites
8.5
People often mention about Novotel Semarang
All
Distance to City Center (39)
Staff Friendliness (38)
Room Space (37)
Surroundings (35)
Bedroom (35)
Bathroom (32)
Accessibility (31)
Hotel Area (30)
Ambiance (29)
Taste (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Novotel Semarang
Number of reviews per page
20
40
Customer reviews
H***u
Leisure
10.0
/10
Reviewed 1 week(s) ago
Comfortable hotel with strategic location, spacious rooms & friendly service, quite varied & delicious food.
See original
Find this review helpful?
Verified Traveler
Business
10.0
/10
Reviewed 3 week(s) ago
Okay hotel, I always stay at this hotel every time I go to Semarang if it's still available.
See original
Find this review helpful?
Accommodation's Reply
09 Oct 2025
Dear Respected Guest, Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am confident that this feedback will serve as an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
A***i
10.0
/10
Reviewed 5 week(s) ago
City center luxury hotel amenity in affordable price.
1 people find it helpful
Accommodation's Reply
09 Oct 2025
Dear Respected Guest,
Thank you for your perfect rating for Novotel Semarang.
We hope that your recent stay with us was up to your expectation.
We will continue to walk the extra mile and exceed your expectations.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Looking forward to welcoming you back in the near future.
Wishing you have a good day!
Best Regards,
Pupung Sutisna
General Manager
V***a
Leisure
8.8
/10
Reviewed 7 week(s) ago
Strategic location, walking distance to local culinary delights. Suggestion: Parking is limited and should be expanded.
See original
Find this review helpful?
Accommodation's Reply
09 Oct 2025
Dear Valued Guest, Thank you for your feedback. Your feedback is very important to us as we strive to continuously improve in all aspects. We will share your message with all staff to continue improving the quality of our services. Once again, thank you for taking the time to share your experience. We hope you will return to Novotel Semarang and have an even better experience than before. Thank you. Sincerely, Pupung Sutisna, General Manager.
See original
Ig
I gede B. D.
Business
10.0
/10
Reviewed 8 week(s) ago
all good, bathroom soap empty, staff quick to refill, gym pool ok
See original
1 people find it helpful
Accommodation's Reply
09 Sep 2025
Dear Mr. i gede B. D. Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am sure this feedback will be an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
c***a
9.1
/10
Reviewed 8 week(s) ago
Ok, clean, access in the center of Semarang city, opposite the mall, spacious parking, very strategic location, easy to get to everywhere.
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am sure this feedback will be an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
i***i
Staycation
9.1
/10
Reviewed 9 week(s) ago
Staff ok, room ok, breakfast menu ok
See original
Find this review helpful?
Accommodation's Reply
09 Sep 2025
Dear Valued Guest, Thank you for your excellent rating of Novotel Semarang. We hope your stay with us met your expectations. We will continue to strive to exceed your expectations. I am sure this feedback will be an encouragement to all our staff in our efforts to continuously improve the quality of our services. We look forward to welcoming you back soon. Have a pleasant day! Best regards, Pupung Sutisna, General Manager.
See original
Y***i
Business
10.0
/10
Reviewed 12 week(s) ago
Thank you for the pleasant stay.
See original
Find this review helpful?
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
ar
awaludin r.
10.0
/10
Reviewed 12 week(s) ago
very friendly.. very Semarangan accent
See original
Find this review helpful?
Accommodation's Reply
15 Aug 2025
Dear Mr. Awaludin R, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
Guest
Business
10.0
/10
Reviewed 13 week(s) ago
I've stayed at this hotel several times when I'm in Semarang for work. I stayed here again yesterday, right during my graduation ceremony. It's in the city center. There was a food fair across the street from the hotel, so I was able to enjoy some culinary delights. The hotel is comfortable and clean, and check-in and check-out were quick.
Read More
See original
1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
R***y
10.0
/10
Reviewed 13 week(s) ago
The room is spacious, the bathroom is comfortable, the hot water is on and the bathtub is also comfortable to use.. ahh relaxing while soaking in warm water is so nice... next trip you don't need to look for a hotel anymore if you've found a nice one.
See original
1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
R***y
10.0
/10
Reviewed 13 week(s) ago
The room was comfortable and spacious, with complete amenities, and a varied breakfast menu. The hot water in the shower was incredibly hot and strong. Overall, I highly recommend it. 😁
See original
Find this review helpful?
Accommodation's Reply
15 Aug 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
See original
AK
Alvin K.
10.0
/10
Reviewed 14 week(s) ago
Staying at Novotel Semarang during my business trip to Semarang. It's a very pleasant stay in Novotel. The staff start from the security guard, bellboy, front desk, room service, restaurant, and gym staff are all very polite.
1 people find it helpful
Accommodation's Reply
15 Aug 2025
Dear Mr. Alvin K,
Thank you for your perfect rating for Novotel Semarang.
We very much appreciate your feedback regarding your stay at Novotel Semarang.
It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Pupung Sutisna
General Manager
B***N
Business
9.4
/10
Reviewed 15 week(s) ago
I really enjoyed staying at Novotel, friendly service, close to the airport and train station.
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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i***i
Staycation
9.4
/10
Reviewed 16 week(s) ago
Great, the room is spacious, clean, cool, has complete facilities, and is close to the mall. It's really great.
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Accommodation's Reply
21 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at the Novotel Semarang. It is a pleasure to receive such detailed, positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna, General Manager.
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S***y
Business
9.4
/10
Reviewed 18 week(s) ago
Improve the cleanliness of bathrooms and rooms, and increase the variety of healthy foods for breakfast.
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1 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, We greatly appreciate your comments regarding your stay at Novotel Semarang. It is a pleasure to receive such detailed positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna. General Manager.
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N***a
Leisure
10.0
/10
Reviewed 19 week(s) ago
Friendliness of the reception staff upon check in
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Dear Valued Guest, We are delighted to hear about your wonderful experience while visiting Novotel. Thank you for sharing about our Staff, we see the positive impact in the service they provide. Our team is truly the secret to our success and we are proud of how they reach out to connect with each guest before, during and after their stay to ensure they enjoy their stay at Novotel Semarang. Thank you again for your kind words. We look forward to welcoming you back to Novotel Semarang. Warm Regards, Pupung Sutisna. General Manager.
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v***a
Staycation
9.1
/10
Reviewed 21 week(s) ago
The room is clean, quite spacious, there is a sofa. The facilities are okay, there is a pool, gym, but the television shows are not very interesting, maybe it can be upgraded to Netflix or YouTube. The hotel provides transportation to souvenir shops (paid), which is quite helpful if you need transportation.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear our valued guest, Thank you for your feedback. Your feedback means a lot to us to continue to make improvements in all aspects. We will convey your message to all staff to continue to improve the quality of our services. Once again, thank you for taking the time and sharing your experience. We hope you can return to stay at Novotel Semarang and get a better experience than before. Thank you. Sincerely, Pupung Sutisna. General Manager
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M***a
Leisure
8.5
/10
Reviewed 21 week(s) ago
wide and comfy room. very good location, walking distance to Lawang Sewu museum and just accross Paragon Mall.
2 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Ms. Maya,
We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel.
We hope that your recent stay with us was up to your expectation.
We will continue to walk the extra mile and exceed your expectations.
Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest.
Sincerely,
Pupung Sutisna
General Manager
I***m
Leisure
10.0
/10
Reviewed 21 week(s) ago
Right in the middle of the city, near the two biggest malls in Semarang and Lawang Sewu.
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2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Thank you for your kind feedback and for sharing your good impressions during your stay. We are grateful that you found our hotel in good condition and our team provided the best service during your stay. We will continue to work hard to ensure the smooth running and maintain the trust of all our guests. We look forward to welcoming you back to Semarang! Best Regards, Pupung Sutisna. General Manager.
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