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Oakwood Hotel & Residence Surabaya
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Oakwood Hotel & Residence Surabaya
Hotels
8.8
/10
Very Good
1,601 reviews
What Guests Say About Their Stay
Room Space (42)
Bedroom (37)
Staff Friendliness (35)
Surroundings (31)
Fansi
9.7
/ 10
We had a pleasure stay because the room exceeded our expectations. The complete modern facilities, cleanliness, vibes, security, staffs are doing their best job. We felt like home during our stay, we have all we need, I can cook and eat whatever I wanted, the bed is large and comfy, each lighting are adjustable, even the bathroom’s air conditioner can be set without interrupting main AC, the hot water always runs smoothly and we have Superindo just a walk away to buy our needs easily. The security guards even helped me crossing the busy road. I would definitely book an executive room again someday.
Aminah P. L.
8.5
/ 10
we really had excellent experience here. Spacious room with comfortable bed and sofa. Great services and very warm welcome. Would love to stay here again if I ever come back to Surabaya.
Nadhif I. W.
10.0
/ 10
Extraordinary cheap room with spacious living area. Great for family or team
In the Area
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Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Oakwood Hotel & Residence Surabaya
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What's around Oakwood Hotel & Residence Surabaya
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Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116
Discover More About Oakwood Hotel & Residence Surabaya
Location
Oakwood Hotel & Residence Surabaya is located in area / city Mulyorejo.
About Oakwood Hotel & Residence Surabaya
Whether you are planning an event or other special occasions, Oakwood Hotel & Residence Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Oakwood Hotel & Residence Surabaya.
From business event to corporate gathering, Oakwood Hotel & Residence Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Oakwood Hotel & Residence Surabaya, a wonderful accommodation for your family holiday.
This hotel is an ideal choice for you, novice to professional golfers.
If you plan to have a long-term stay, staying at Oakwood Hotel & Residence Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Oakwood Hotel & Residence Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Oakwood Hotel & Residence Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Oakwood Hotel & Residence Surabaya.
All facilities in Oakwood Hotel & Residence Surabaya
Common Space
Lobby
CleanAccommodation
Bedroom
In-room Bathroom
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- WiFi in public area
Transportation
- Airport transfer
- Area shuttle
- Car rental
- Valet parking
Things to Do
- Fitness center
- Indoor pool
Hotel Services
- 24-hour Receptionist
- Luggage storage
Nearby Facilities
- ATM/Banking
- Supermarket
Food and Drinks
- Poolside bar
General
- Family room
Business Facilities
- Meeting facilities
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Oakwood Hotel & Residence Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.
Extra Breakfast
Accommodation charges IDR 151,250/guest for extra breakfast.
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General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Oakwood Hotel & Residence Surabaya | 144 |
Number of floors in Oakwood Hotel & Residence Surabaya | 18 |
Another facilities in Oakwood Hotel & Residence Surabaya | Coffee shop, 24-hour room service, Room service, WiFi in public area, Airport transfer |
Frequently asked question in Oakwood Hotel & Residence Surabaya
What are available facilities at Oakwood Hotel & Residence Surabaya?
There are top facilites at Oakwood Hotel & Residence Surabaya such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Oakwood Hotel & Residence Surabaya?
The standard check-in time at Oakwood Hotel & Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Oakwood Hotel & Residence Surabaya
Traveloka (1,601)
8.8
Very Good
From 1,601 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.6
Location
9.0
Service and Facilites
8.9
People often mention about Oakwood Hotel & Residence Surabaya
All
Staff Friendliness (26)
Room Space (24)
Bedroom (23)
Ambiance (20)
Surroundings (19)
Bathroom (18)
Hotel Area (17)
Accessibility (15)
Family Friendly (14)
Distance to City Center (13)
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Traveler Reviews Oakwood Hotel & Residence Surabaya
Number of reviews per page
20
40
Customer reviews
C***a
Staycation
9.4
/10
Reviewed 3 day(s) ago
The staff is very helpful from the beginning of check in. The room is very spacious, there is a living room, a room for washing clothes, there is a pantry that is also very complete with equipment. Bathroom with bath up. If you stay here, you really just need to bring yourself, everything is available. Thank you Oakwood Team ♡
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C***a
9.4
/10
Reviewed 3 day(s) ago
Staff very helpful, friendly
Room is quite big
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A***a
Leisure
10.0
/10
Reviewed 5 week(s) ago
Nice place to stay with family.
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Accommodation's Reply
17 May 2025
Dear Valued Guest,
Thank you for choosing Oakwood Hotel & Residence Surabaya.
We are truly delighted to know that you found our property a nice place to stay with your family. Your kind words are deeply appreciated, and we’re pleased that you had an enjoyable experience with us.
We look forward to welcoming you and your loved ones back for another memorable stay in the near future.
Warm regards,
Joko Mulyono
Executive Assistant Manager
A***a
10.0
/10
Reviewed 5 week(s) ago
really really comfortable
from the service
all facilities can be used
what's more the food
TOOOOOP
must stay here again
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+2
2 people find it helpful
Accommodation's Reply
17 May 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for your wonderful review. We are very pleased to know that you felt completely comfortable during your stay with us—from the service, facilities that can be fully enjoyed, to the memorable food served. Your review is truly a motivation for our entire team to continue to provide the best experience for every guest. We look forward to welcoming you back on the next occasion to create an equally memorable moment. Warm regards, Joko Mulyono. Executive Assistant Manager
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A***y
9.7
/10
Reviewed 5 week(s) ago
I actually booked a superior room, but the hotel staff upgraded me to a higher room, a premiere suite. It's top. The service is really good. I'm satisfied. Keep up the Oakwood Hotel. If we go to Surabaya, we will definitely come here again.
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Accommodation's Reply
17 May 2025
Dear valued guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and for your warm review. We are very pleased to know that you are satisfied with our service, and the room upgrade provided can add to the comfort during your stay. Positive comments like this are a great motivation for our team to continue to provide sincere and memorable service to every guest. We will be happy to welcome you back every time you visit Surabaya. Warm regards, Joko Mulyono. Executive Assistant Manager
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d***y
10.0
/10
Reviewed 6 week(s) ago
Clean, spacious, comfortable room, friendly staff, roadside access, spacious parking area is cool. Will stay here again tomorrow.
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Accommodation's Reply
08 May 2025
Dear Valued Guest, Thank you for choosing Oakwood Hotel & Residence Surabaya and giving us such a warm review. We are very pleased to know that you are satisfied with the cleanliness and comfort of the room, as well as the friendly service from our team. Our strategic location and spacious parking area are indeed presented to provide convenience and comfort for every guest. It is an honor for us to know that you are planning to stay with us again. Our entire team looks forward to your next arrival and is ready to provide an equally memorable stay experience. If there are any special needs that we can help prepare before your arrival, please do not hesitate to contact us. Warm regards, Joko Mulyono. Executive Assistant Manager
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H***y
Leisure
10.0
/10
Reviewed 8 week(s) ago
Overall good, prime location not far from the city center.
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Accommodation's Reply
24 Apr 2025
Dear Valued Guest, Thank you for sharing your positive impressions after staying with us at Oakwood Hotel & Residence Surabaya. We are very pleased to know that your overall stay was pleasant, and that you were satisfied with our prime location and proximity to the city center. Reviews like this motivate us to continue providing the best service to every guest. We look forward to welcoming you back in the near future for an even more memorable experience. Warm regards, Joko Mulyono. Executive Assistant Manager
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R***d
8.5
/10
Reviewed 10 week(s) ago
Friendly hotel staff very helpful in check in and check out process
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Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Thank you for sharing your valuable experience with us at Oakwood Hotel & Residence Surabaya. We are very pleased to hear that the friendliness of our team can give a positive impression, especially during your check-in and check-out process. Your comments are a motivation for us to continue to provide the best service. We look forward to your next visit with an equally warm welcome. Warm regards, Joko Mulyono. Executive Assistant Manager
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G***t
10.0
/10
Reviewed 10 week(s) ago
Spacious room with affordable price. Really cool so we can gather with family.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you for taking the time to share your positive review. We are very pleased to know that you are satisfied with the comfort of the spacious room and the affordable price. It is very pleasant for us to be the right choice of accommodation for family gatherings. We look forward to welcoming you and your family back to Oakwood Hotel & Residence Surabaya in the near future. Warm regards, Joko Mulyono. Executive Assistant Manager
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M***d
Staycation
9.4
/10
Reviewed 12 week(s) ago
Nice hotel with a good view. Friendly staff.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest,
Thank you for your kind words.
We’re truly pleased to know that you enjoyed the view, the overall ambiance of our hotel, and the friendliness of our team. Your appreciation means a great deal to us, and it motivates us to continue delivering memorable experiences for all our guests.
We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the near future.
Warm regards,
Joko Mulyono
Executive Assistant Manager
M***d
Staycation
9.4
/10
Reviewed 12 week(s) ago
Nice hotel with a good view. Friendly staff.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest,
Thank you for your kind words.
We’re truly pleased to know that you enjoyed the view, the overall ambiance of our hotel, and the friendliness of our team. Your appreciation means a great deal to us, and it motivates us to continue delivering memorable experiences for all our guests.
We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the near future.
Warm regards,
Joko Mulyono
Executive Assistant Manager
M***d
Staycation
9.4
/10
Reviewed 12 week(s) ago
Check-in process is easy and the room is clean and big.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest,
Thank you for sharing your positive experience with us.
We’re delighted to know that you found the check-in process smooth and the room clean and spacious. It’s always a pleasure to hear that our guests felt comfortable and well taken care of during their stay.
We hope to have the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya soon.
Warm regards,
Joko Mulyono
Executive Assistant Manager
F***a
Staycation
9.4
/10
Reviewed 13 week(s) ago
It's always a pleasure to stay here, the rooms always make you want to stay again. All the staff are also very friendly.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you for your warm review. It is a pleasure to know that every visit you make always leaves a pleasant impression, and our rooms are able to provide comfort that makes you want to come back. We also greatly appreciate your appreciation for the hospitality of our team. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya for an equally memorable stay experience. Warm regards, Joko Mulyono. Executive Assistant Manager
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C***a
Business
9.7
/10
Reviewed 15 week(s) ago
I ordered superior free upgrade to studio room, very comfortable for family next time if we go to east Surabaya we choose to stay at oakwood again. Worth the price, great job..
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LS
Lukas S. O.
Transit
8.5
/10
Reviewed 16 week(s) ago
Staff was friendly, room was clean, food was good.
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D***a
Staycation
5.0
/10
Reviewed 18 week(s) ago
arrived at the hotel at 23.00 in a very tiring condition with a toddler, greeted curtly at the concierge service just because we didn't know where the hotel lobby was, just escorted, let alone expecting to be brought luggage
when checking in at 23.00 had to wait more than 30 minutes to be able to access the room because there was only 1 receptionist and was busy with guests, there was no welcome drink or simple meal while waiting, a warm welcome like in the reviews I didn't get here, fortunately my toddler is independent enough to find his own activities
arrived in the room at almost 00.00 intending to just clean ourselves, we found a room with a leaking shower, we were told to wait for repairs, looking for a cup of coffee accompanied by cockroaches, hoping that the service was finished so we could enjoy the bathroom but the shower was still leaking so we were moved to a new room
at 01.00 we were only able to access the proper room, even then the name of the occupant was still the name of the previous occupant so I felt like I was sharing someone else's room and with such conditions my toddler was forced to go to bed at 02.00, It really fits the tagline of an unforgettable luxury experience, a luxurious bedroom but not with the others so, this experience is unforgettable and I don't want to repeat it for a room that is around $150/night I would rather choose a 3 star hotel for a week than a night here
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4 people find it helpful
Accommodation's Reply
21 Feb 2025
Dear Sir/Madam, Thank you for choosing to stay with us and taking the time to share your experience. We greatly appreciate any feedback given, as this is valuable evaluation material for us to continue to improve the quality of service and facilities. We apologize for the inconvenience you experienced during your stay. We will follow up on the feedback that has been submitted seriously with all related teams, so that similar incidents do not happen again in the future. Guest satisfaction and comfort are our top priorities, and we are committed to making improvements to provide a better experience. We hope to be given the opportunity to welcome you and your family back again at another time and provide a more memorable experience. Warm regards, Joko Mulyono. Executive Assistant Manager
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H***y
9.4
/10
Reviewed 19 week(s) ago
Very nice hotel for family holiday
1 people find it helpful
Accommodation's Reply
14 Feb 2025
Dear H***y,
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
We hope to welcome you back again soon!
Warm personal regards,
Joko Mulyono
Executive Assistant Manager
P***a
Staycation
10.0
/10
Reviewed 22 week(s) ago
The hotel is clean, comfortable, and the breakfast is also delicious. The hotel is close to Galaxy Mall Surabaya, Koni Field, ITS Campus, Unair, and a simple Padang restaurant. The view of the hotel is also very good. Recommended for those who want to stay in East Surabaya.
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1 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear P*a, Warmest greetings from Oakwood Hotel & Residence Surabaya. It is our pleasure to know that you had a very good experience during your stay here. We are very grateful for your positive comments about the quality of our food at Spice Restaurant, especially your breakfast experience which met your expectations. Guest satisfaction is our top priority. Oakwood Hotel & Residence Surabaya is looking forward to welcoming you back. Best regards, Joko Mulyono. Executive Assistant Manager
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J***y
Leisure
10.0
/10
Reviewed 23 week(s) ago
The Hotel facilities, the staffs and the location are all superb. I had a wonderful time there
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Accommodation's Reply
10 Jan 2025
Dear J***y,
Greetings from Oakwood Hotel & Residence Surabaya
Thank you for taking the time to share your experience with us. Your feedback is truly valued!
I am most delighted to learn that you had a wonderful experience at Oakwood Hotel & Residence Surabaya and had a chance to enjoy the facilities and services we offered.
Thank you for your continued support on our brand and together with the entire team, we are all looking forward on to offering you another Oakwood experience in the not too distant future.
With my best regards,
Joko Mulyono
Executive Assistant Manager
JI
Julia I. A.
Staycation
9.4
/10
Reviewed 23 week(s) ago
very nice in oakwood. complete facilities, friendly staff.
there is a free old and new event for hotel guests. mantappp
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Accommodation's Reply
10 Jan 2025
Dear Mrs. Julia IA, Thank you for being a loyal guest. We are very happy that you have enjoyed our services and facilities, and it is a great appreciation for our staff to be able to provide services according to your expectations. We hope to serve you again in the future. Yours sincerely, Joko Mulyono. Executive Assistant Manager
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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