Pullman Ciawi Vimala Hills Resort Spa & Convention

Dear Valued Guest, Thank you for taking the time to share your experience at Pullman Ciawi Vimala Hills Resort Spa & Convention. We are delighted to hear that our staff 's friendliness and helpfulness made a positive impression during your stay. Providing exceptional service is always our top priority. We appreciate your feedback regarding the meals as well. While we are pleased that you found some of our dishes delicious, we will take your comments into consideration to further enhance the variety and quality of our culinary offerings. Your insights are invaluable to us, and we will continue to work towards making every aspect of our guests ' experience truly memorable. We hope to welcome you back soon for an even more enjoyable stay. Warm regards, Lukky Fadillah. Guest Experience, Loyalty & Quality Manager.

Dear Adlin S. M, Thank you for choosing Pullman Ciawi Vimala Hills Resort Spa & Convention for your recent stay, and for taking the time to share such a wonderful review. We are delighted to know that you and your family had a deeply satisfying experience, especially with the complimentary room upgrade to a Pool Access room, which provided ease and comfort for your little one 's swim time. It 's heartwarming to hear that your baby was happy and enjoyed crawling freely in the spacious and clean room – we always strive to provide a family-friendly atmosphere. Your kind recognition of our team 's helpfulness during your late check-in is greatly appreciated. We are glad that they contributed to making your stay more comfortable, despite the large area which can sometimes be overwhelming. Our 24-hour shuttle service is always available to assist with such situations, and we hope you found it helpful during your stay. We are also thrilled that you enjoyed our breakfast selection and took advantage of the complimentary 30-minute photo session. It 's great to hear that you loved the photo result as a keepsake of your stay! We look forward to welcoming you and your family back for another perfect short getaway in the near future. Best regards, Lukky Fadillah. Guest Experience, Loyalty and Quality Manager.

Dear Valued Guest, Thank you for sharing your feedback about your recent stay at Pullman Ciawi Vimala Hills Resort Spa & Convention. We are pleased to hear that you appreciated the dashboard temperature display during your visit. At Pullman, we strive to provide our guests with a comfortable and convenient experience, and we are glad that this feature enhanced your stay. Should you have any further suggestions or require assistance during your next visit, please feel free to let us know. We are always here to ensure your stay is as enjoyable as possible. We look forward to welcoming you back in the future. Kind regards, Lukky Fadillah. Guest Experience, Loyalty & Quality Manager. Pullman Ciawi Vimala Hills Resort Spa & Convention.

Dear Agnes S. K., Thank you for your recent stay at Pullman Ciawi Vimala Hills Resort Spa & Convention and for giving us a perfect rating. We are truly grateful for your positive assessment, as it reflects our team's commitment to providing exceptional service and a memorable experience for all our guests. Your satisfaction is our top priority, and we are delighted to know that we were able to meet your expectations. Should you plan another staycation or celebration, we would be thrilled to welcome you back and ensure your next visit is just as enjoyable. Thank you once again for your trust in our services, and we look forward to having you with us again in the future. Sincerely, Lukky Fadillah Guest Experience, Loyalty & Quality Manager

Dear Our Valued Guest, Thank you for sharing your feedback regarding your recent stay at Pullman Ciawi Vimala Hills Resort Spa & Convention. We are pleased to hear that you enjoyed the spacious and clean room, as well as the breakfast and kid-friendly environment we strive to provide. However, we sincerely apologize for the negative experience you had with our front office team, particularly with Evelyn. This is certainly not the level of service we aim to offer, especially for a returning guest like yourself. Please be assured that we take your comments seriously and will address this matter internally to ensure improvements are made. Your continued disappointment with our front office is concerning, and we truly regret that we did not meet your expectations. We appreciate your honest feedback as it helps us identify areas that need attention. We hope that despite this experience, you would consider giving us another opportunity to better serve you in the future. If you decide to stay with us again, please feel free to reach out to me directly, and I will personally ensure your next stay is more aligned with the high standards we strive to maintain. Sincerely, Lukky Fadillah. Guest Experience, Loyalty and Quality Manager.

Dear Firman H, Thank you for sharing your staying experience at Pullman Ciawi Vimala Hills Resort Spa & Convention and I am pleased to received your exceptional rating on your recent visit. My team and I look forward to welcoming you back with more enjoyable awaits! Sincerely, Lukky Fadillah. Guest Experience, Loyalty & Quality Manager.

Dear Our Valued Guest, Thank you for sharing your feedback and for your kind words about our staff. We're glad to hear that they provided you with good service during your stay. However, we regret to learn about the issues you experienced with the room, particularly the dust on the ceiling and air conditioning. Please rest assured that we take cleanliness very seriously, and we will address this matter with our housekeeping team to ensure improvements are made. Your comfort is important to us, and we hope to have the opportunity to provide you with a more refreshed experience in the future. Warm regards, Lukky Fadillah. Guest Experience, Loyalty and Quality Manager.

Dear Valued guest, Thank you for taking the time to share your wonderful experience at Pullman Ciawi Vimala Hills Resort Spa & Convention. We are pleased to hear that you truly enjoyed your stay and appreciated the alternative access to the hotel during one-way traffic. It is great to know that our warm water swimming pool was a highlight of your visit, offering added comfort during your time here. We are also glad that our breakfast options met your expectations with their variety and deliciousness. It is always a pleasure to provide our guests with a range of enjoyable activities for children, ensuring a fun and memorable experience for the whole family. We look forward to welcoming you back for another delightful stay in the future. Warm regards, Lukky Fadillah. Guest Experience, Loyalty & Quality Manager.