8.8
Very Good
From 3,933 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.1

Service and Facilites

9.0

People often mention about Pullman Ciawi Vimala Hills Resort Spa & Convention
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Room Space (159)
Ambiance (146)
Staff Friendliness (143)
Family Friendly (142)
Bedroom (138)
Hotel Area (134)
Bathroom (125)
Activity Option (122)
Accessibility (119)
Taste (111)
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Traveler Reviews Pullman Ciawi Vimala Hills Resort Spa & Convention

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Customer reviews
Anastania S.
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Leisure
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9.7
/10
Reviewed 7 day(s) ago
I've been here twice and it's always fun, there are many hotel activities that can be explored so you won't get bored! favorite!
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1 people find it helpful
saud m.
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9.4
/10
Reviewed 7 day(s) ago
I got a room that is the farthest from the lobby, even though I booked 2 days in advance and checked in at 11 AM. But overall, the staff were very friendly. The breakfast food are plain in taste and there's not so many variation for 5-star hotel.
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A***A
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Leisure
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10.0
/10
Reviewed 7 day(s) ago
The place is comfortable and the facilities provided for children are quite complete.
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W***u
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
Very comfortable hotel, clean room, very friendly hotel staff. The herbal medicine man is super humble.
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S***a
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Leisure
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8.8
/10
Reviewed 1 week(s) ago
strategic location, delicious breakfast menu
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Nina H.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
I really enjoyed staying here, the kids were very happy... I think I'll be back again... 🤭
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e***e
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
1. can upgrade the room for free by emailing the management beforehand 2. there is a welcome drink 3. many activities for children of all ages, children and teenagers, the daily activity schedule is uploaded here 4. can compliment a 30-minute photo session with a photographer for memories 5. Buffet can get a 33% discount if you are an all accor member and use a CIMB CC
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William H.
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Staycation
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9.7
/10
Reviewed 1 week(s) ago
I had an absolutely wonderful experience staying at this hotel. From the moment we arrived, we were impressed by the warm and welcoming atmosphere. The environment is truly authentic, with beautiful natural surroundings that create a sense of peace and relaxation. It felt like an escape from the hustle and bustle of everyday life. The facilities here are outstanding — everything you could possibly need is available and thoughtfully designed. Whether you’re looking to unwind by the pool, enjoy a delicious meal at the restaurant, or take advantage of the many family-friendly amenities, this hotel has it all. Our family felt completely at home during our stay. The staff were incredibly friendly and attentive, always going the extra mile to ensure we had everything we needed. It’s rare to find a place that combines comfort, authenticity, and top-notch service so effortlessly. I would highly recommend this hotel to anyone, especially families looking for a relaxing and memorable getaway. We’re already looking forward to our next visit!
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Maliana T.
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
Big and clean room, comfortable big executive bathtub, friendly service, just checkout is too stiff, 12.30 must be out.
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L***s
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Excellent. Have stayed here many times and it's always fun ❤️.
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N***a
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The most kid-friendly hotel is fun. There are 2 swimming pool options, complete with a kids pool. Many activities for children. Everything from the room, staff, and others are all okay.
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Yoanita A.
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Staycation
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9.7
/10
Reviewed 3 week(s) ago
We had a really nice experience having a babymoon in Pullman Ciawi. Really love the hotel, the activities, the pools, and we are thankful for the upgrade, so I had a nice and relaxing bath experience. Thank you Pullman Ciawi!
1 people find it helpful
Eunike O. T.
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
I loved staying at Pullman Ciawi, it's my go to place for staycations. Will be back again.
1 people find it helpful
Accommodation's Reply
25 May 2025
Dear Eunike O.T, Thank you so much for your kind words! We’re truly honored to be your go-to place for staycations, and we’re delighted to hear that you loved your stay with us at Pullman Ciawi. We look forward to welcoming you back again very soon for another relaxing and memorable getaway! Warm regards, Yosua Siregar Guest Experience Manager
Rahmi H.
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Staycation
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10.0
/10
Reviewed 4 week(s) ago
Kids friendly, there is a warm water pool, friendly and fast response staff, many choices of activities. Highly recommended
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+3
1 people find it helpful
Accommodation's Reply
25 May 2025
Dear Rahmi H, Thank you for your kind review and recommendation on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We're so pleased to hear that you enjoyed our kid-friendly facilities, including the warm water pool and variety of activities. It’s also great to know that our staff's friendliness and quick response made your stay even more enjoyable. Your feedback means a lot to us, and we look forward to welcoming you and your family back soon! Warm regards, Yosua Siregar Guest Experience Manager
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly and fast service, complete and good facilities, very kids friendly so kids feel at home, varied and delicious breakfast food, will come back here for a staycation🙏🏼☺️
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Accommodation's Reply
25 May 2025
Dear Our Valued Guest, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our friendly and efficient service, as well as our complete and well-maintained facilities. It’s especially heartwarming to know that your child felt comfortable and happy — we strive to create a kid-friendly environment where families can truly relax. We're also glad you loved the variety and taste of our breakfast offerings. We truly appreciate your kind words and can’t wait to welcome you back for another memorable staycation soon. Warm regards, Yosua Siregar Guest Experience Manager
N***y
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Staycation
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9.4
/10
Reviewed 4 week(s) ago
Buggy cars are available to pick up and drop off from the parking lot. Ms. Sahra and Mr. Kevin were helpful during check-in. The staff were friendly, even balloons were delivered to the room. Too bad when it rained, the outdoor playground got wet. Complete amenities. Breakfast was also ready on time and varied. The spa is also okay, better to make an appointment earlier. Oh, there are lots of good photo spots too.
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+3
1 people find it helpful
Accommodation's Reply
25 May 2025
Dear Our Valued Guest, Thank you for taking the time to share your experience at Pullman Ciawi Vimala Hills Resort Spa and Convention. We're so pleased to hear that you enjoyed your stay and appreciated the buggy car service from the parking area. It’s also wonderful to know that Sahra and Kevin were helpful during check-in — we’ll be sure to pass along your kind words to them. We're glad our team’s friendliness made a positive impression, and that the balloon delivery to your room was a nice touch for your stay. We're sorry to hear that the rain affected your plans to enjoy the outdoor playground, but we’re happy to know you found the amenities complete, the breakfast timely and varied, and the spa service satisfying. You're absolutely right — booking the spa in advance is a great tip! And yes, we’re proud of the many photo-worthy spots around the hotel — we’re glad you noticed! We look forward to welcoming you back for another enjoyable stay soon. Warm regards, Yosua Siregar Guest Experience Manager
Siti C. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
very memorable experience very satisfied staying here 😊 super spacious hotel room size is also spacious very suitable for staycation with family lots of activities to make children feel at home
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Accommodation's Reply
25 May 2025
Dear Siti C. H., Thank you very much for your kind words and for sharing your memorable experience at Pullman Ciawi Vimala Hills Resort Spa and Convention. We’re thrilled to hear that you had such a satisfying stay and found our hotel spacious and well-suited for a family staycation. It’s wonderful to know that your children enjoyed the activities — keeping our little guests happy is always a top priority for us. Your positive feedback means a lot to our team, and we truly appreciate your support. We look forward to welcoming you and your family back for another enjoyable stay in the near future! Warm regards, Yosua Siregar Guest Experience Manager
Riananda A. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I appreciated the kindness of Pullman for upgraded my room to Studio Villa. It was special day for my family, and I'm surprised that I was treated so special with Pullman staffs. The room was in Kamper Villa. It was spacious, clean, elegant and provided with amenities needed. The food was great, the hospitality was great. Thank you for your speacial treatment. We Will come again for sure
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2 people find it helpful
Accommodation's Reply
20 May 2025
Dear Riananda A.H., Thank you so much for your kind words and for choosing Pullman to celebrate such a special occasion with your family. We’re delighted to hear that you enjoyed your upgraded Studio Villa in Kamper Villa and that our team made your stay memorable. It’s wonderful to know that you appreciated the hospitality, food, and overall experience. Your satisfaction is our greatest reward. We look forward to welcoming you and your family back soon for another exceptional stay. Warm regards, Yoshua Siregar Guest Experience Manager
T***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
The hotel is nice with lots of facilities for kids to play, also to play together with parents such as basketball, air hockey, archery, shooting, put put golf. It's nice to stay here.
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Accommodation's Reply
19 May 2025
Dear Our Valued Guest, Thank you for your kind feedback on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We're delighted to know you enjoyed our hotel facilities, especially those designed for both children and quality family time — from basketball and air hockey to archery, shooting games, and mini golf. It's great to hear that your stay was enjoyable, and we hope to welcome you and your family back again soon. Warm regards, Yoshua Siregar Guest Experience Manager
Rizka A. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Best, ⭐️⭐️⭐️⭐️⭐️ MAZAYA's staff is very good😍
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2 people find it helpful
Accommodation's Reply
19 May 2025
Dear Rizka A.H, Thank you so much for your wonderful feedback on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We're thrilled to hear that you had such a great experience, and we truly appreciate your kind words about Mazaya. We'll be sure to pass along your compliment to her — it will mean a lot. We look forward to welcoming you back again soon. Warm regards, Yoshua Siregar Guest Experience Manager
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