Dear Our Valued Guest, Thank you for your wonderful feedback. We are pleased to hear that you enjoyed the calm and comfortable atmosphere of our hotel, as well as the delicious food we offer. Your kind words are greatly appreciated. We look forward to welcoming you back for another pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for your kind feedback. We are delighted to hear that you enjoyed the friendly service from our staff and that you found our food delicious. Your appreciation truly means a lot to us. We look forward to welcoming you back for another enjoyable stay. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for sharing your feedback at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are pleased to know that your overall experience was good. However, we sincerely apologize that the room cleanliness did not fully meet your expectations. Please rest assured that your comments have been shared with our housekeeping team for immediate improvement, as maintaining high cleanliness standards is very important to us. We appreciate your input and hope to have the opportunity to welcome you back for a better experience. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for your kind feedback on your recent visit at Pullman Ciawi Vimala Hills. We are delighted to hear that you enjoyed our friendly staff, excellent service, and clean, comfortable room. Your satisfaction is our priority, and it means a lot to us. We look forward to welcoming you back for another pleasant stay. Warm regards, Yosua Siregar Guest Experience Manager

Dear Almida, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your anniversary stay this time did not meet your expectations, especially regarding the decoration compared to your previous visit. Your celebration is important to us, and we sincerely regret that we fell short in making it feel as special as it should have been. Please be assured that we have shared your comments with our team for immediate review, as we continuously strive to enhance our guest experience and provide thoughtful touches for every occasion. We hope you will reconsider and give us another opportunity in the future to create a more memorable celebration for you. Best regards, Yosua Siregar Guest Experience Manager

Dear Yuliana A, Warm greetings from Pullman Ciawi Vimala Hills Resort Spa & Convention! Thank you very much for your kind words and for recommending our resort. We are delighted to know that you enjoyed the ambience, services, and refreshing atmosphere during your stay. It is always a pleasure to receive such positive feedback, and we are truly happy to learn that you plan to return for your next trip. We look forward to welcoming you back soon for another relaxing and memorable experience at Pullman Vimala Hills. Warm regards, Yosua Siregar Guest Experience Manager

Dear Maria Y.G, Warm greetings from Pullman Ciawi Vimala Hills Resort Spa & Convention! Thank you very much for sharing your wonderful feedback. We are truly delighted to know that you had an exquisite and relaxing stay with us, and that our team was able to accommodate your request for a tranquil area away from the kids’ activity zone. It’s great to hear that you enjoyed our resort’s facilities, fitness class, architecture, interior design, and the stunning view of Mount Salak. We’re also glad you appreciated the complimentary photo session — we believe it’s a lovely way to capture your memorable moments with us. We regret to hear about the inconvenience you experienced with the access and traffic conditions. Please rest assured that we are continuously coordinating with local authorities to improve the traffic flow and ensure smoother access to the resort, especially during weekends and holidays. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you back for a longer and even more enjoyable stay on your next visit. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay and found our hotel family- and kid-friendly, with plenty of activities, helpful staff, and clean rooms. It’s always rewarding to know that our guests have had a memorable experience, and we look forward to welcoming you and your family back to Pullman Ciawi Vimala Hills in the near future. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you so much for your wonderful feedback on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are thrilled to hear that you enjoyed your stay and that our hotel left such a positive impression. It will be our pleasure to welcome you back in the future and provide another exceptional experience. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for taking the time to share your feedback on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are delighted to hear that you and your family had a great overall experience with us. We also appreciate your honest comment regarding our culinary offerings and will share your suggestion with our culinary team to explore ways to enhance the taste and variety of our dishes. We hope to have the pleasure of welcoming you and your family again soon! Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for your wonderful feedback on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We’re thrilled to hear that your stay was memorable and that you’re already looking forward to coming back. It will be our pleasure to welcome you again for another unforgettable experience. Warm regards, Yosua Siregar Guest Experience Manager

Dear Our Valued Guest, Thank you for sharing your experience on your recent visit at Pullman Ciawi Vimala Hills Resort Spa and Convention. We are delighted to hear that you and your family enjoyed our lush hotel surroundings, multiple swimming pools, and friendly staff. We look forward to welcoming you again for another memorable stay. Best regards, Yosua Siregar Guest Experience Manager

Dear Indri F, Thank you for your visit at Pullman Ciawi Vimala Hills Resort Spa and Convention and we look forward to welcoming you again. Best regards, Yosua Siregar Guest Experience Manager

Dear Valued Guest, Thank you for your kind review. We're so pleased to hear that you and your family had a great stay with us and that we could help make your son's birthday extra special with a suite upgrade. Providing a comfortable and welcoming environment for families is very important to us, and it’s wonderful to know that you felt well taken care of. We truly appreciate your recommendation and look forward to welcoming you back in the future. Warm Regards Yosua Siregar Guest Experience Manager

Dear Valued Guest, Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay at Pullman Ciawi Vimala Hills and appreciated the children’s activities we offer. Creating a family-friendly environment is one of our top priorities, and it’s wonderful to know that it made a positive impact on your visit. We look forward to welcoming you and your family back soon! Warm Regards, Yosua Siregar Guest Experience Manager

Dear Sheila, Thank you for your positive review. We are delighted to hear that your stay was pleasant from the moment you arrived and that Jessica's service left a positive impression. We will share this gratitude with her and our entire team. We are also pleased to know that the hotel's facilities, cleanliness, and child-friendly atmosphere made your family's stay more comfortable. We look forward to welcoming you and your family back again in the future. Best regards, Joshua Siregar, Guest Experience Manager

Dear Valued Guest, Thank you for sharing your wonderful visit at Pullman Ciawi Vimala Hills Resort & Spa and Convention and I am thrilled to receive your exceptional rating on your recent visit to our hotel. My team and I look forward to having you with us again with another wonderful experience. Sincerely, Yosua Siregar Guest Experience Manager