Samala Hotel Jakarta Cengkareng

Hotels
All-star Accommodation
8.2
/10
Very Good
5,077 reviews

What Guests Say About Their Stay

Staff Friendliness (79)
Room Space (72)
Accessibility (64)
Hotel Area (58)
Mazen
8.5
/ 10
Great Hotel, real clean, quick respond & stuff were so kind, plus a great prices, this hotel really deserve 4 stars!! High recommended
Mazen
8.5
/ 10
Clean, great services, quick respond, so awesome, I really highly recommended to everyone who looking for a good hotel with a good prices, really deserve 4 stars!!
ERNA DWI SUNINGSIH
9.7
/ 10
The room is clean, cool, not clean, free, varied and satisfying menu, and the hotel staff are all very friendly and helpful. Very satisfactory.
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PT EVERSEIKO INDONESIA
9.1
/ 10
Comfortable hotel, close to the office, almost every time we come to Jakarta our company chooses Samala hotel, because the service is good and the rooms are clean, overall good, thank you Samala.
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NUR A. M. A.
9.4
/ 10
Very highly recommended for a comfortable and safe stay. Strategic location. A 4 star hotel but cheap price. Cleanliness is maintained. Receptionist friendly. Super good.
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In the Area
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Jalan Daan mogot Kav. 2 Cengkareng, Cengkareng, Jakarta Barat, Jakarta, Indonesia, 11730

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Samala Hotel Jakarta Cengkareng is a hotel in a good neighborhood, which is located at Daan Mogot. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Samala Hotel Jakarta Cengkareng

Jalan Daan mogot Kav. 2 Cengkareng, Cengkareng, Jakarta Barat, Jakarta, Indonesia, 11730
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Lobby Samala Hotel Jakarta Cengkareng
Lobby 2 Samala Hotel Jakarta Cengkareng

Discover More About Samala Hotel Jakarta Cengkareng

Location


Samala Hotel Jakarta Cengkareng is a hotel in a good neighborhood, which is located at Daan Mogot.

About Samala Hotel Jakarta Cengkareng

From business event to corporate gathering, Samala Hotel Jakarta Cengkareng provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, Samala Hotel Jakarta Cengkareng is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at Samala Hotel Jakarta Cengkareng, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Samala Hotel Jakarta Cengkareng.

If you plan to have a long-term stay, staying at Samala Hotel Jakarta Cengkareng is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Samala Hotel Jakarta Cengkareng exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Samala Hotel Jakarta Cengkareng is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Samala Hotel Jakarta Cengkareng.

All facilities in Samala Hotel Jakarta Cengkareng

Functional Hall Samala Hotel Jakarta Cengkareng
Functional Hall
Lobby Samala Hotel Jakarta Cengkareng
Lobby
Accommodation Services Samala Hotel Jakarta Cengkareng
Accommodation Services
CleanAccommodation Samala Hotel Jakarta Cengkareng
CleanAccommodation
Exterior Samala Hotel Jakarta Cengkareng
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Dining area
  • Halfboard with non-alcoholic drinks
  • Snacks
  • Snack bar

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Separate shower and tub
  • Shower
  • TV

Business Facilities

  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Grocery

Transportation

  • Parking with surcharge

Things to Do

  • Massage

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Samala Hotel Jakarta Cengkareng

Important Note
Document Policy
Upon check-in, you are required to bring ID Card, Driving Licences . Please bring the required documents in hard copy.

Deposit Policy
Deposit 0 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 21. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Accommodation charges IDR 100,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Samala Hotel Jakarta Cengkareng
182
Number of floors in Samala Hotel Jakarta Cengkareng
9
Another facilities in Samala Hotel Jakarta Cengkareng
Bellhop, Concierge, Money changer, Doorman, Front desk

Frequently asked question in Samala Hotel Jakarta Cengkareng

What are available facilities at Samala Hotel Jakarta Cengkareng?
There are top facilites at Samala Hotel Jakarta Cengkareng such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Samala Hotel Jakarta Cengkareng?
The standard check-in time at Samala Hotel Jakarta Cengkareng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Samala Hotel Jakarta Cengkareng provide breakfast?
Yes, Samala Hotel Jakarta Cengkareng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Samala Hotel Jakarta Cengkareng?
Samala Hotel Jakarta Cengkareng is a 4.0-star hotel.
How many floors does Samala Hotel Jakarta Cengkareng have?
Samala Hotel Jakarta Cengkareng has 9 floors.
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More Reviews from Other Guests in Samala Hotel Jakarta Cengkareng

8.3
Very Good
From 5,056 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.0

Location

8.3

Service and Facilites

8.2

People often mention about Samala Hotel Jakarta Cengkareng
All
Staff Friendliness (47)
Bedroom (42)
Accessibility (39)
Ambiance (37)
Room Space (36)
Bathroom (36)
Hotel Area (34)
Distance to City Center (30)
Surroundings (29)
Soundproof (29)
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Traveler Reviews Samala Hotel Jakarta Cengkareng

Number of reviews per page
20
40
Customer reviews
A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Suitable for those looking for a strategic location and for transit for business needs
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the Samala Hotel's strategic location suited your needs, especially for business and onward travel. We look forward to welcoming you back in the future and providing you with another memorable stay. Sincerely, The Samala Hotel Management
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
For a short escape, it's quite clean and strategic, but if you're looking for family friendly, it doesn't seem to fall into that category.
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K***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Okay, recommended for a stay.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay at Samala Hotel. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Samala Hotel
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B***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Standard room, only cleanliness is more maintained because ants can easily get on the table
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Accommodation's Reply
09 Dec 2025
Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding cleanliness, particularly regarding the ants on the table, which is definitely not in line with our service standards. We have forwarded this feedback directly to our housekeeping and engineering teams for intensified cleaning and regular insect control to prevent this from happening again. We sincerely appreciate your attention, this will help us to continuously improve the quality of our guests' comfort. We sincerely hope to welcome you back for an even better experience on your next visit. Best regards, Samala Hotel Management
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Heprytha Y. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
For the mattress, the pillows and bed sheets are a bit dirty and at night there is a sudden knock on the bed without anyone there, otherwise it is comfortable.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience related to the cleanliness of the mattress, pillows, and linens, as well as the incident you experienced during the night. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate investigation and improvement. We also appreciate your positive rating regarding the comfort of your stay. The comfort and safety of our guests is our top priority, and we will continue to strive to improve the quality of our service. We hope to welcome you back to Samala Hotel again in the future and provide you with an even better stay. Sincerely, The Management Team, Samala Hotel
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Merry
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
09 Dec 2025
Thank you for your positive review. We are very glad that you were satisfied with the friendliness of our staff and the cleanliness of our rooms. We will share this gratitude with all our team members to inspire us to continue providing the best service. We look forward to welcoming you back to Samala Hotel again. Best regards, Samala Hotel Management
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Yudha S. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Quiet and strategic location. Comfortable for work
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Accommodation's Reply
09 Dec 2025
Thank you for your positive review. We are delighted to know that the hotel's peaceful atmosphere and convenient location made you feel comfortable, especially when working. We hope to be your accommodation choice on your next visit. We look forward to welcoming you back to Samala Hotel again. Best regards, Samala Hotel Management
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Agung B. M.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
This is my umpteenth time staying at this hotel, but this last time I was dissatisfied for several reasons. 1. The bathroom shower had a small water tank, making it difficult to shower because the water was low, and the showerhead wasn't working properly, so the water didn't drain well. 2. The sink was clogged, so when I used it, the water wouldn't drain and it was backed up. 3. I left something behind in the hotel area, but when I asked for help checking the CCTV, the hotel immediately refused without making any effort to help.
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2 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Ladies/Gentlemen, Thank you for choosing Samala as your accommodation for your second time. We sincerely appreciate your repeat visit. We are very sorry to hear that your recent stay was not up to standard and caused you inconvenience. We apologize for the following issues that you were not satisfied with: Water Pressure and Shower Condition: We sincerely apologize for the problematic condition of the shower in our bathroom. We have forwarded this feedback to our maintenance team for immediate investigation and will likely repair or replace it to restore normal water pressure. Clogged Sink: We apologize for the clogged sink that was likely a significant nuisance. This is an error that we will address immediately to restore normal functioning of the sink. CCTV Monitoring Assistance: We sincerely regret the feedback from our staff that we denied your request to monitor the CCTV for a missing item. Our security procedures have strict restrictions on access to the CCTV, but our staff should have offered alternatives and more compassionate assistance. We will review and train our staff on the importance of providing assistance and the best solutions to our guests. Your feedback is very valuable to us, especially as our loyal guests. We are committed to addressing the three points above promptly. We hope this inconvenience will not diminish your confidence in Samala. We look forward to welcoming you back and providing an even better stay that meets your expectations. Sincerely, Samala Hotel Management
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff was friendly, check-in was fast
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2 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for sharing your experience with us. We are so glad that you were satisfied with our staff's friendliness and the quick check-in process. Positive reviews like these motivate us to continue providing the best service to all our guests. We look forward to welcoming you back to Samala Hotel again soon. Best regards, Samala Hotel Management
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N***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The place is spacious, comfortable, and the prices are quite affordable.
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Accommodation's Reply
21 Nov 2025
Thank you for your positive review. We are so pleased that you enjoyed our spacious and affordable accommodations. Our guests' comfort is always our top priority, and comments like these mean a lot to our team. We look forward to welcoming you back to Samala Hotel on your next visit. Best regards, Samala Hotel Management
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Cecilia f. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
thanka to mba Ajeng full services during my biz trip here. its a recommeded placea and ea h time visit, usually i will stay for a week . see u soon on coming Nov 2025.
1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for your kind words and for choosing Samala Hotel Jakarta as your preferred place to stay during your business trips. We’re delighted to hear that you had a pleasant experience and appreciated the full service provided by Ms. Ajeng. Your continued trust and recommendation mean a lot to us. We look forward to welcoming you back in November 2025 for another comfortable and enjoyable stay. With appreciation, Management Hotel Samala
Rio F. J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice and Comfortly place to find your inner zen
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for your lovely review of Samala Hotel Jakarta. We’re delighted to know that you found our hotel a nice and comfortable place to relax and find your inner zen. Your kind words truly inspire our team to continue providing a peaceful and pleasant environment for all our guests. We look forward to welcoming you back soon. With thanks, Management Hotel Samala
TIRTA
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room is very comfortable and spacious, clean.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Samara Hotel Jakarta. We are delighted that you were satisfied with the comfort, cleanliness and spaciousness of our rooms. Your valuable feedback will help us to improve our services in the future. We sincerely hope to welcome you back soon. Samara Hotel Management Team
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Stayed here for several days and even extending one more night. The staff is not too strict on the check out time and are flexible and allowed us to wait while we deciding to extend one night. Clean rooms, nice lobby and nice location. Recommend to stay around Jakarta Barat area with nice pricing
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for sharing your wonderful review of Samala Hotel Jakarta. We’re delighted to know that you had a pleasant stay and even decided to extend for another night. It’s great to hear that you appreciated our clean rooms, nice lobby, convenient location, and the flexibility of our staff. Your kind words truly motivate our team to continue providing the best service to all our guests. We’re grateful for your recommendation and look forward to welcoming you back again on your next visit to Jakarta. With thanks, Management Hotel Samala
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
darling, there is no swimming pool
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for taking the time to write a review and share your feedback regarding your stay at Samala Hotel Jakarta. We understand your disappointment regarding the hotel's swimming pool. We are working hard to improve our facilities and comfort for all our guests. We sincerely appreciate your feedback and will take it into consideration to improve our services in the future. We look forward to welcoming you back for a memorable stay at Samala Hotel Jakarta. Best regards, Samala Hotel Management
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Fredi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice hotel, comfortable, more privacy.
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1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for your kind review of Samala Hotel Jakarta. We are very pleased to know that you found our hotel to be good, comfortable, and offering a sense of privacy. Your positive feedback is greatly appreciated and serves as encouragement for our entire team to continue providing the best service and pleasant experiences for all our valued guests. We look forward to welcoming you back to Samala Hotel Jakarta on your next visit. With thanks, Management Hotel Samala
Dede
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Ok, good, price and staff friendly. Room very noisy sounds outside
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Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for taking the time to share your feedback about your stay at Samala Hotel Jakarta. We are pleased to know that you were satisfied with our price and friendly staff. However, we sincerely apologize for the noise disturbance you experienced during your stay. Please rest assured that we have noted your concern and will take necessary steps to improve soundproofing for a more comfortable experience in the future. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back with a better and more pleasant stay. With thanks, Management Hotel Samala
E***N
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Comfortable, clean, and strategic location near the bus stop
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your kind review of Samala Hotel Jakarta. We are delighted to know that you had a comfortable stay and appreciated the cleanliness as well as our strategic location near the bus stop. Your positive feedback is truly encouraging for our team to keep delivering the best service for all our valued guests. We look forward to welcoming you back again on your next visit to Jakarta. With Thanks, Management Hotel Samala
SARDHANAND R. G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Excellent place for relaxing and enjoying your holidays 😎
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your wonderful review of Samala Hotel Jakarta. We are truly delighted to know that you consider our hotel an excellent place for relaxing and enjoying your holidays. Your appreciation means a lot to us and motivates our team to continue providing the best service for all our valued guests. We look forward to welcoming you back for another pleasant stay in Jakarta. With Thanks, Management Hotel Samala
F***l
icon-Transit
Transit
icon-origin-TRAVELOKA
6.5
/10
Reviewed 14 week(s) ago
The service is satisfactory, but it's a shame there's no swimming pool and no playground for children.
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your kind review of Samala Hotel Jakarta. We are pleased to hear that you were satisfied with our service. We also appreciate your valuable feedback regarding the absence of a swimming pool and children’s play area. Your comments are important to us and will be considered as we strive to improve our facilities in the future. We look forward to welcoming you back and providing an even better experience on your next visit to Jakarta. With Thanks, Management Hotel Samala
Number of reviews per page
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Lobby 4 Samala Hotel Jakarta Cengkareng

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 5,056 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.0

Location

8.3

Service and Facilites

8.2

People often mention about Samala Hotel Jakarta Cengkareng
All
Staff Friendliness (47)
Bedroom (42)
Accessibility (39)
Ambiance (37)
Room Space (36)
Bathroom (36)
Hotel Area (34)
Distance to City Center (30)
Surroundings (29)
Soundproof (29)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Samala Hotel Jakarta Cengkareng

Number of reviews per page
20
40
Customer reviews
A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 day(s) ago
Suitable for those looking for a strategic location and for transit for business needs
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that the Samala Hotel's strategic location suited your needs, especially for business and onward travel. We look forward to welcoming you back in the future and providing you with another memorable stay. Sincerely, The Samala Hotel Management
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
For a short escape, it's quite clean and strategic, but if you're looking for family friendly, it doesn't seem to fall into that category.
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K***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Okay, recommended for a stay.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay at Samala Hotel. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Samala Hotel
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B***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Standard room, only cleanliness is more maintained because ants can easily get on the table
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Accommodation's Reply
09 Dec 2025
Thank you for your review and feedback. We apologize for the inconvenience you experienced regarding cleanliness, particularly regarding the ants on the table, which is definitely not in line with our service standards. We have forwarded this feedback directly to our housekeeping and engineering teams for intensified cleaning and regular insect control to prevent this from happening again. We sincerely appreciate your attention, this will help us to continuously improve the quality of our guests' comfort. We sincerely hope to welcome you back for an even better experience on your next visit. Best regards, Samala Hotel Management
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Heprytha Y. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
For the mattress, the pillows and bed sheets are a bit dirty and at night there is a sudden knock on the bed without anyone there, otherwise it is comfortable.
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Accommodation's Reply
15 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience with us. We apologize for any inconvenience related to the cleanliness of the mattress, pillows, and linens, as well as the incident you experienced during the night. We greatly appreciate your feedback and have forwarded it to the relevant team for immediate investigation and improvement. We also appreciate your positive rating regarding the comfort of your stay. The comfort and safety of our guests is our top priority, and we will continue to strive to improve the quality of our service. We hope to welcome you back to Samala Hotel again in the future and provide you with an even better stay. Sincerely, The Management Team, Samala Hotel
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Merry
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel staff is friendly, rooms are clean.
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Accommodation's Reply
09 Dec 2025
Thank you for your positive review. We are very glad that you were satisfied with the friendliness of our staff and the cleanliness of our rooms. We will share this gratitude with all our team members to inspire us to continue providing the best service. We look forward to welcoming you back to Samala Hotel again. Best regards, Samala Hotel Management
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Yudha S. H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Quiet and strategic location. Comfortable for work
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Accommodation's Reply
09 Dec 2025
Thank you for your positive review. We are delighted to know that the hotel's peaceful atmosphere and convenient location made you feel comfortable, especially when working. We hope to be your accommodation choice on your next visit. We look forward to welcoming you back to Samala Hotel again. Best regards, Samala Hotel Management
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Agung B. M.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
This is my umpteenth time staying at this hotel, but this last time I was dissatisfied for several reasons. 1. The bathroom shower had a small water tank, making it difficult to shower because the water was low, and the showerhead wasn't working properly, so the water didn't drain well. 2. The sink was clogged, so when I used it, the water wouldn't drain and it was backed up. 3. I left something behind in the hotel area, but when I asked for help checking the CCTV, the hotel immediately refused without making any effort to help.
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2 people find it helpful
Accommodation's Reply
26 Nov 2025
Dear Ladies/Gentlemen, Thank you for choosing Samala as your accommodation for your second time. We sincerely appreciate your repeat visit. We are very sorry to hear that your recent stay was not up to standard and caused you inconvenience. We apologize for the following issues that you were not satisfied with: Water Pressure and Shower Condition: We sincerely apologize for the problematic condition of the shower in our bathroom. We have forwarded this feedback to our maintenance team for immediate investigation and will likely repair or replace it to restore normal water pressure. Clogged Sink: We apologize for the clogged sink that was likely a significant nuisance. This is an error that we will address immediately to restore normal functioning of the sink. CCTV Monitoring Assistance: We sincerely regret the feedback from our staff that we denied your request to monitor the CCTV for a missing item. Our security procedures have strict restrictions on access to the CCTV, but our staff should have offered alternatives and more compassionate assistance. We will review and train our staff on the importance of providing assistance and the best solutions to our guests. Your feedback is very valuable to us, especially as our loyal guests. We are committed to addressing the three points above promptly. We hope this inconvenience will not diminish your confidence in Samala. We look forward to welcoming you back and providing an even better stay that meets your expectations. Sincerely, Samala Hotel Management
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D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
The hotel staff was friendly, check-in was fast
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2 people find it helpful
Accommodation's Reply
21 Nov 2025
Thank you for sharing your experience with us. We are so glad that you were satisfied with our staff's friendliness and the quick check-in process. Positive reviews like these motivate us to continue providing the best service to all our guests. We look forward to welcoming you back to Samala Hotel again soon. Best regards, Samala Hotel Management
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N***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The place is spacious, comfortable, and the prices are quite affordable.
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Accommodation's Reply
21 Nov 2025
Thank you for your positive review. We are so pleased that you enjoyed our spacious and affordable accommodations. Our guests' comfort is always our top priority, and comments like these mean a lot to our team. We look forward to welcoming you back to Samala Hotel on your next visit. Best regards, Samala Hotel Management
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Cecilia f. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 7 week(s) ago
thanka to mba Ajeng full services during my biz trip here. its a recommeded placea and ea h time visit, usually i will stay for a week . see u soon on coming Nov 2025.
1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for your kind words and for choosing Samala Hotel Jakarta as your preferred place to stay during your business trips. We’re delighted to hear that you had a pleasant experience and appreciated the full service provided by Ms. Ajeng. Your continued trust and recommendation mean a lot to us. We look forward to welcoming you back in November 2025 for another comfortable and enjoyable stay. With appreciation, Management Hotel Samala
Rio F. J.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Nice and Comfortly place to find your inner zen
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for your lovely review of Samala Hotel Jakarta. We’re delighted to know that you found our hotel a nice and comfortable place to relax and find your inner zen. Your kind words truly inspire our team to continue providing a peaceful and pleasant environment for all our guests. We look forward to welcoming you back soon. With thanks, Management Hotel Samala
TIRTA
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room is very comfortable and spacious, clean.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for choosing to stay at Samara Hotel Jakarta. We are delighted that you were satisfied with the comfort, cleanliness and spaciousness of our rooms. Your valuable feedback will help us to improve our services in the future. We sincerely hope to welcome you back soon. Samara Hotel Management Team
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Stayed here for several days and even extending one more night. The staff is not too strict on the check out time and are flexible and allowed us to wait while we deciding to extend one night. Clean rooms, nice lobby and nice location. Recommend to stay around Jakarta Barat area with nice pricing
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Accommodation's Reply
06 Nov 2025
Dear Guest, Thank you for sharing your wonderful review of Samala Hotel Jakarta. We’re delighted to know that you had a pleasant stay and even decided to extend for another night. It’s great to hear that you appreciated our clean rooms, nice lobby, convenient location, and the flexibility of our staff. Your kind words truly motivate our team to continue providing the best service to all our guests. We’re grateful for your recommendation and look forward to welcoming you back again on your next visit to Jakarta. With thanks, Management Hotel Samala
N***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
darling, there is no swimming pool
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Thank you for taking the time to write a review and share your feedback regarding your stay at Samala Hotel Jakarta. We understand your disappointment regarding the hotel's swimming pool. We are working hard to improve our facilities and comfort for all our guests. We sincerely appreciate your feedback and will take it into consideration to improve our services in the future. We look forward to welcoming you back for a memorable stay at Samala Hotel Jakarta. Best regards, Samala Hotel Management
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Fredi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Nice hotel, comfortable, more privacy.
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1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for your kind review of Samala Hotel Jakarta. We are very pleased to know that you found our hotel to be good, comfortable, and offering a sense of privacy. Your positive feedback is greatly appreciated and serves as encouragement for our entire team to continue providing the best service and pleasant experiences for all our valued guests. We look forward to welcoming you back to Samala Hotel Jakarta on your next visit. With thanks, Management Hotel Samala
Dede
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
Ok, good, price and staff friendly. Room very noisy sounds outside
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Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you for taking the time to share your feedback about your stay at Samala Hotel Jakarta. We are pleased to know that you were satisfied with our price and friendly staff. However, we sincerely apologize for the noise disturbance you experienced during your stay. Please rest assured that we have noted your concern and will take necessary steps to improve soundproofing for a more comfortable experience in the future. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back with a better and more pleasant stay. With thanks, Management Hotel Samala
E***N
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Comfortable, clean, and strategic location near the bus stop
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your kind review of Samala Hotel Jakarta. We are delighted to know that you had a comfortable stay and appreciated the cleanliness as well as our strategic location near the bus stop. Your positive feedback is truly encouraging for our team to keep delivering the best service for all our valued guests. We look forward to welcoming you back again on your next visit to Jakarta. With Thanks, Management Hotel Samala
SARDHANAND R. G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Excellent place for relaxing and enjoying your holidays 😎
1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your wonderful review of Samala Hotel Jakarta. We are truly delighted to know that you consider our hotel an excellent place for relaxing and enjoying your holidays. Your appreciation means a lot to us and motivates our team to continue providing the best service for all our valued guests. We look forward to welcoming you back for another pleasant stay in Jakarta. With Thanks, Management Hotel Samala
F***l
icon-Transit
Transit
icon-origin-TRAVELOKA
6.5
/10
Reviewed 14 week(s) ago
The service is satisfactory, but it's a shame there's no swimming pool and no playground for children.
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your kind review of Samala Hotel Jakarta. We are pleased to hear that you were satisfied with our service. We also appreciate your valuable feedback regarding the absence of a swimming pool and children’s play area. Your comments are important to us and will be considered as we strive to improve our facilities in the future. We look forward to welcoming you back and providing an even better experience on your next visit to Jakarta. With Thanks, Management Hotel Samala
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