Search Hotels
Hotel
/
Indonesia (76,729 Hotels)
/
East Java (6,833 Hotels)
/
Surabaya (2,262 Hotels)
/
Tegalsari (59 Hotels)
/
Sheraton Surabaya Hotel and Towers
See Other Accommodations in Surabaya
See All Photos
Sheraton Surabaya Hotel and Towers
Hotels
8.8
/10
Very Good
3,876 reviews
What Guests Say About Their Stay
Staff Friendliness (89)
Room Space (83)
Bedroom (79)
Hotel Area (76)
Rima M.
10.0
/ 10
Always feels like home, we regularly stay at Sheraton Surabaya during our family holidays. Great hospitality and genuinely giving their best services to all their guests.
Sandra
10.0
/ 10
Good service, fast and friendly check in, good food and friendly restaurant staffs, the room is clean and spacious. Bed is comfortable.
Tasya S. A.
9.7
/ 10
Hospitality is great, the location itself is very strategic which is inside Tunjungan Plaza mall, very convenient!
Hidayati Ashari
8.5
/ 10
Great hospitality. Great room.
Yulius A.
10.0
/ 10
Fabulous!! Friendly staff, great rooms.
In the Area
See Map
Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
Main Facilities
See more
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
See more
Available Room Types in Sheraton Surabaya Hotel and Towers
Speed up your search by choosing what you need
Price Display
Per room per night (excl. taxes & fees)
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around Sheraton Surabaya Hotel and Towers
Discover More Places
Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
Discover More About Sheraton Surabaya Hotel and Towers
Location
Sheraton Surabaya Hotel and Towers is a hotel in a good neighborhood, which is located at Tegalsari.
About Sheraton Surabaya Hotel and Towers
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Surabaya Hotel and Towers exclusively for you.
Sheraton Surabaya Hotel and Towers is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Sheraton Surabaya Hotel and Towers.
All facilities in Sheraton Surabaya Hotel and Towers
Others
Things to Do
- Outdoor pool
- Garden
- Shops
- Shops
- Beach umbrella
- Barbecue
- Spa
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Tours
- Laundry service
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Banquet
- Ballroom
- Swimming pool
- Smoking area
- Terrace
- Parking
Business Facilities
- Conference center
- Business center
- Meeting facilities
- Conference room
- Conference rooms
- Computer station
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Safety deposit box
Family-friendly Facilities
- Toys
- Children games
- Children pool
Food and Drinks
- Bar
- Breakfast
- Snack bar
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Tennis court
Transportation
- Limo or town car service
- Valet parking (surcharge)
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Sheraton Surabaya Hotel and Towers
Important Note
- Fee for buffet breakfast: approximately IDR 340000 per person
- Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
- Valet parking fee: IDR 50000 per stay
- Rollaway bed fee: IDR 786500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 19 years old
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 19
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sheraton Surabaya Hotel and Towers | 348 |
Number of floors in Sheraton Surabaya Hotel and Towers | 28 |
Another facilities in Sheraton Surabaya Hotel and Towers | Outdoor pool, Garden, Shops, Shops, Beach umbrella |
Frequently asked question in Sheraton Surabaya Hotel and Towers
What are available facilities at Sheraton Surabaya Hotel and Towers?
There are top facilites at Sheraton Surabaya Hotel and Towers such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Surabaya Hotel and Towers?
The standard check-in time at Sheraton Surabaya Hotel and Towers is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Surabaya Hotel and Towers provide breakfast?
Yes, Sheraton Surabaya Hotel and Towers provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Surabaya Hotel and Towers
Traveloka (3,544)
Other sources (332)
8.8
Very Good
From 3,544 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.9
Location
9.2
Service and Facilites
9.0
People often mention about Sheraton Surabaya Hotel and Towers
All
Keramahan Staff (53)
Ukuran Kamar (48)
Area Hotel (46)
Kamar Mandi (44)
Kamar Tidur (43)
Suasana (42)
Jarak ke Pusat Kota (40)
Lingkungan Sekitar (40)
Rasa (40)
Variasi (38)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews Sheraton Surabaya Hotel and Towers
Number of reviews per page
20
40
Customer reviews
Rima M.
Leisure
10.0
/10
Reviewed 1 week(s) ago
Always feels like home, we regularly stay at Sheraton Surabaya during our family holidays. Great hospitality and genuinely giving their best services to all their guests.
Find this review helpful?
I
Business
10.0
/10
Reviewed 2 week(s) ago
Everything is okay, especially since it is located in the middle of the mall.
See original
Find this review helpful?
A***m
Business
9.4
/10
Reviewed 2 week(s) ago
Ok, suitable, not disappointed... Recommended.
See original
1 people find it helpful
Endy J. S.
Leisure
10.0
/10
Reviewed 3 week(s) ago
Very impressed with the friendliness of the F&B staff. Thank you, Mas Adithya, for your sincere assistance.
See original
Find this review helpful?
E***y
Staycation
10.0
/10
Reviewed 3 week(s) ago
Every time I go to SBY, I stay here... I highly recommend it.
See original
1 people find it helpful
V***y
10.0
/10
Reviewed 4 week(s) ago
Thank you for helping me a lot with the cakes etc. for surprise birthdays.
See original
1 people find it helpful
YK
Yohana K.
Leisure
10.0
/10
Reviewed 4 week(s) ago
Mariyot vacation is indeed the best, all hotels in the group are never a failure, no matter which city they are in.
See original
Find this review helpful?
DA
Dewi A. S.
Staycation
10.0
/10
Reviewed 4 week(s) ago
All staff are definitely friendly and very helpful. Rooms are ok, facilities are ok.
See original
Find this review helpful?
B***i
Business
10.0
/10
Reviewed 5 week(s) ago
Hotel area clean, room comfort, location distance to city center and all staff is friendly.
2 people find it helpful
G***h
Staycation
8.9
/10
Reviewed 6 week(s) ago
The room door is very difficult to close and now the facilities are reduced. Facilities such as jacuzzi and sauna are no longer available
See original
Find this review helpful?
dwi s.
10.0
/10
Reviewed 7 week(s) ago
the receptionist was very helpful and the room service was very helpful and fulfilled all our requests
See original
1 people find it helpful
M***d
Staycation
10.0
/10
Reviewed 7 week(s) ago
Thank you, very satisfying and complete.
See original
Find this review helpful?
K***d
8.5
/10
Reviewed 8 week(s) ago
Good. It's really close to TP. LOL
See original
Find this review helpful?
m***d
Business
10.0
/10
Reviewed 8 week(s) ago
The hotel staff are very friendly, especially in the lobby lounge on the 25th floor and in the restaurant for breakfast, there are many variations and the food is delicious, also the staff and chief are friendly.
See original
Find this review helpful?
SQ
SITI Q. H.
Leisure
10.0
/10
Reviewed 8 week(s) ago
It's always a pleasure to stay at Sheraton, all the staff are friendly, especially the receptionist, Mr. Ari or who it is, I forgot. He is very helpful and very friendly. The best is Sheraton.
See original
Find this review helpful?
L***a
9.7
/10
Reviewed 9 week(s) ago
Polite service. Room space is quite good. Breakfast food is quite varied and tastes just right.
See original
Find this review helpful?
Sheilla A.
10.0
/10
Reviewed 9 week(s) ago
for the service is very good, the food variants are also many but can be improved, for the variants and taste.. overall good, then thank you to Mbak Rista who served us during breakfast, thank you very much for helping and offering any menu available. And it's very nice because for the coffee variants can be taken away. Thank you
Read More
See original
Find this review helpful?
EI
Ersi I. D.
Leisure
10.0
/10
Reviewed 9 week(s) ago
Friendly, comfortable hotel. Staff are always smiling and pleasant.
See original
Find this review helpful?
EI
Ersi I. D.
Leisure
9.7
/10
Reviewed 9 week(s) ago
cool, good service during breakfast with mba risna. friendly and always smiling.
really comfortable and everything is there. keep up the sheraton... awesome
See original
1 people find it helpful
Gilda S.
Leisure
9.4
/10
Reviewed 10 week(s) ago
Sheraton staff are always helpful and friendly. Full of smiles and always greet guests. Always good to be back here
See original
Find this review helpful?
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Surabaya
About Traveloka
Facebook
Instagram
Youtube
Copyright © 2025 Traveloka. All rights reserved