The only downside is that there's no hairdryer.

Good hotel for family travel and business trip

Very strategic and comfortable hotel

nice place with the most beautifull memory

The staff are friendly...the room is comfortable...very soundproof...the view is good...access to the TP is easy...it's really nice

The staff was very friendly!! 🥰

Fun and easy access, cleanliness, friendly staff and complete facilities

The hotel is nice.however, to further improve the service, the restaurant and bar staff should pay more attention to the guests. During my stay, whenever I dined at the restaurant or bar, I often had to wave several times to get the staff’s attention, as no one seemed to be on standby. Also, the Caesar salad was not very enjoyable.

Perfect, basically satisfied staying here, it's just that sometimes the phone is difficult.

Putri, the front office on duty, was very friendly and helpful.

The breakfast was delicious, and the view was also really beautiful. I got a room on the 20th floor where I could see the sunset.

The hotel staff is very friendly. All the facilities are good.

The food is really delicious, the service is really friendly

Good experience for business trip

Amazing experience! Staff are super friendly, the cleanliness is top notch!

Unforgettable moments two nights stay at Sheraton hotel Surabaya. Very happy and worth for our money.

Thank you @sheratonsurabaya What great hospitality! From security, front desk, restaurant, to swimming pool – everything is top notch 👌 Special thanks to Mr. Ari/Arif (sorry, I can't remember his name 😅) who always welcomed us with warmth & helpful attitude, also Mr. Danang, Mr. Muhlis, and the team. You made our stay super comfortable. Truly a 5-star experience! ⭐⭐⭐⭐⭐ Superb 👍

Great place to stay and will come back here again in the next 2 months

The buffet was great, the various of food was ok, but a bit expensive for me, coz we would’n spent so many food in one time thou

The hotel staff is very friendly and helpful.