Susan Spa & Resort

Resorts
8.5
/10
Very Good
1,107 reviews

What Guests Say About Their Stay

Staff Friendliness (43)
Ambiance (39)
Bedroom (38)
Hotel Area (38)
Dodik T. A.
10.0
/ 10
Kami staycation bersama keluarga dan anak-anak. Hal yang paling berkesan untuk kami adalah kolam renang in door -yang menurut kami- dengan air hangat yang membuat kami dan anak-anak asyik dan nyaman berenang dan pertama kali kami temukan selama ini serta dengan kandungan kaporit yang sangat rendah sehingga tidak pedih di mata namun kualitas kejernihan air tetap terjaga. Fasilitas lain yang berkesan adalah banyak view menarik untuk dinikmati. Ada kid play ground. Kamar cukup bersih. Semua karyawan sangat baik dan santun khas kejawennya dengan tata krama yang mengesankan. Terima kasih, semoga lain kali bisa berkunjung kembali.
Imelda I.
10.0
/ 10
Kamar sangat bersih, fasilitas sangat bagus terutama pool air hangat tanpa kaporit, servis memuaskan sangat recommended. Akan kembali lagi.
Yuliana R. P.
9.7
/ 10
It's a perfect place to staycation with our family. Nice place, good services, beautiful view, peaceful atmosphere. The spa is the best.
I***a
9.7
/ 10
I've stayed here twice and it never disappoints. Ambiance/Facilities: Beautiful hotel, very cool and impressive. Food: Of course, the food is 5-star, everything is delicious, although pricey. Staff assistance: Prompt, responsive, and excellent. Highlights: Coincidentally, there was a lively wedding reception while I was staying, and I could see them in the chapel from the sky garden, with their fireworks display. Price: During high season, I got a relatively cheap room. The location is beautiful.
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Eddy S.
10.0
/ 10
Very friendly service from all the staff. Excellent location with natural mountain views. Clean and comfortable rooms. Very complete amenities.
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In the Area
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Dusun Piyoto, Bandungan, Bandungan, Semarang, Jawa Tengah, Indonesia, 50614

Main Facilities

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AC
Restaurant
Swimming Pool
Parking
WiFi
Staying at Susan Spa & Resort is a good choice when you are visiting Bandungan. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Susan Spa & Resort Address: Map & Location

Dusun Piyoto, Bandungan, Bandungan, Semarang, Jawa Tengah, Indonesia, 50614
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Lobby Susan Spa & Resort
Lobby 2 Susan Spa & Resort

Discover More About Susan Spa & Resort

Location


Staying at Susan Spa & Resort is a good choice when you are visiting Bandungan.

About Susan Spa & Resort

Not only located within easy reach of various places of interests for your adventure, but staying at Susan Spa & Resort will also give you a pleasant stay.

Whether you are planning an event or other special occasions, Susan Spa & Resort is a great choice for you with a large and well-equipped function room to suit your requirements.

This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Susan Spa & Resort.

Susan Spa & Resort is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

From business event to corporate gathering, Susan Spa & Resort provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Susan Spa & Resort, a wonderful accommodation for your family holiday.

This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Savor your favorite dishes with special cuisines from Susan Spa & Resort exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Susan Spa & Resort is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at Susan Spa & Resort.

All facilities in Susan Spa & Resort

Bar, Cafe and Lounge Susan Spa & Resort
Bar, Cafe and Lounge
Swimming Pool Susan Spa & Resort
Swimming Pool
Fitness Center Susan Spa & Resort
Fitness Center
Common Space Susan Spa & Resort
Common Space
Lobby Susan Spa & Resort
Lobby

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Sauna
  • Spa
  • TV lounge

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Front desk
  • 24-hour security
  • Laundry service
  • Newspaper in lobby
  • Wedding service

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Shops
  • Supermarket

Food and Drinks

  • A la carte breakfast
  • Breakfast
  • Breakfast and dinner
  • Buffet breakfast

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Family-friendly Facilities

  • Kids club
  • Children pool

Sports and Recreations

  • Fitness center
  • Horse riding

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Susan Spa & Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 21:59
Check-out:
07:00 - 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 21:59 - to 07:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Susan Spa & Resort
29
Number of floors in Susan Spa & Resort
3
Another facilities in Susan Spa & Resort
Children play area, Fitness center, Garden, Hot tub, Massage

Frequently asked question in Susan Spa & Resort

What are available facilities at Susan Spa & Resort?
There are top facilites at Susan Spa & Resort such as AC, Restaurant, Swimming Pool, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Susan Spa & Resort?
Check-in time at Susan Spa & Resort is staring from 15:00 - 21:59 while the latest check-out time is at before 07:00 - 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Susan Spa & Resort provide breakfast?
Yes, Susan Spa & Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Susan Spa & Resort?
Susan Spa & Resort is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Susan Spa & Resort have?
Susan Spa & Resort has 3 floors.
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More Reviews from Other Guests in Susan Spa & Resort

8.5
Very Good
From 1,107 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Susan Spa & Resort
All
Staff Friendliness (36)
Ambiance (35)
Bedroom (35)
Bathroom (34)
Family Friendly (32)
In-house Restaurant (32)
Hotel Area (31)
Taste (30)
Room Space (29)
Surroundings (26)
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Traveler Reviews Susan Spa & Resort

Number of reviews per page
20
40
Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
A comfortable atmosphere for a family vacation and a break from the hustle and bustle of the city. There are play facilities for children, and the opportunity to interact with the animals. The hotel staff is very friendly and helpful.
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2 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Thank you for the service from all the staff at Susan Spa.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Susan Spa & Resort is a peaceful retreat located a bit far from the city center — but that distance comes with beautiful views and a refreshing, cool atmosphere thanks to its high-ground location. The breakfast is one of the highlights, offering a wide variety of choices. However, it’s a bit inconvenient that guests can’t bring the food back to their rooms, and having an in-room dining option would make the experience even better. One downside is the presence of flies, not only in the dining area but also in the hotel rooms, which can be quite uncomfortable. The floor layout is also a bit confusing, and it takes a while to get from the lobby to the rooms. Overall, Susan Spa & Resort offers a relaxing setting and stunning views, but improvements in cleanliness and accessibility would make it a much more pleasant stay.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
p***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
the room has been renovated so it looks nicer and better
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
K***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Highly recommended, perfect for relieving fatigue and stress
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
D***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
The room was comfortable, the service was good, and the view was great. But there were cockroaches in the bathroom, and the water was low.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Vivi o.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
So happy to be able to stay here ❤️
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I've stayed here twice and it never disappoints. Ambiance/Facilities: Beautiful hotel, very cool and impressive. Food: Of course, the food is 5-star, everything is delicious, although pricey. Staff assistance: Prompt, responsive, and excellent. Highlights: Coincidentally, there was a lively wedding reception while I was staying, and I could see them in the chapel from the sky garden, with their fireworks display. Price: During high season, I got a relatively cheap room. The location is beautiful.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Disadvantages of Susan Spa and Resort: 1. The soundproofing in the rooms is very poor, which can be quite disturbing for guests during events like gatherings. The loud noise from the sound system can be heard in the rooms. Please be mindful of other guests staying there who need peace and quiet. Weddings are more polite, and the sound isn't so audible in the rooms. 2. Non-smoking policy. If the room is non-smoking, smoking should be prohibited in all areas of the room (indoors and on the balcony). Smoking is allowed on the balcony. The smell of cigarette smoke from the next room wafts into the room, and there are small children in the room. The goal is to enjoy the view and get some fresh air, but instead, the smell of cigarette smoke is noticeable. There's a designated smoking area on the third floor, but why build one if it's not used?
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1 people find it helpful
karlina
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Of the several hotels we've booked, Susan Spa Resort is one of the most comfortable. The hotel atmosphere, restaurant, and staff are all very satisfying. 🤗. Keep up the good work!
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Easy check-in process. Comfortable hotel.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Ahmad L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice experiences for my kids...
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Accommodation's Reply
03 Sep 2025
Dear Mr Ahmad L, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Bong T. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I stayed for one night... should be two nights 😉. Overall experience: staffs were very helpful and informative. I enjoyed the spa treatment, feeling fresh and relaxed afterwards. Recommended hotel👍
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Accommodation's Reply
03 Sep 2025
Dear Mr Bong T. K , Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Eddy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very friendly service from all the staff. Excellent location with natural mountain views. Clean and comfortable rooms. Very complete amenities.
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Accommodation's Reply
03 Sep 2025
Dear Pak Eddy S, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
I***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The service is quite good and the view is beautiful. Awesome
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Accommodation's Reply
03 Sep 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
All the staff are friendly, there are lots of activities that kids love, the atmosphere is cool... makes you feel at home.
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Accommodation's Reply
03 Sep 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
n***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
The atmosphere is serene, suitable for a staycation... The distance to the town square is also close... There is a cafe next to the hotel, the food is delicious, the atmosphere is also comfortable, the price is a bit pricey but because the food is delicious and the view is nice, it's ok.
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Accommodation's Reply
16 Jul 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada. Excecutive Assistant Manager
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Maurensia M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Stayed for 3 days 2 nights, took the villa. Check in around 23.00, was directed straight to the room, no need to go to the lobby reception again. All staff & security are friendly. In front of the room is a large garden. Can feed animals too. There are horses but my kids couldn't ride because they didn't get tickets when checking in. The horse keeper said they should have gotten tickets for horse riding, but maybe because check-in was at night so they weren't given them. For feeding animals that don't have tickets, you can buy them on the spot. Only 10 thousand per basket. The room is spacious, you also get complementary drinks. Towels, soap, shampoo are all available. There are 4 bathrooms so there won't be any fighting over them. There are 4 bedrooms on the ground floor, 4 on the upper floor. All are clean, comfortable to sleep in, not itchy. The breakfast menu is varied. The taste is quite good. There is free ice cream too. The road access is not too difficult, just uphill. One day if I go to Semarang, I will stay here again.
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Accommodation's Reply
16 Jul 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada. Excecutive Assistant Manager
Jesica G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
A pleasant holiday atmosphere
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada. Excecutive Assistant Manager
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ulis s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 22 week(s) ago
facilities do not match the price paid. - req twin given king - view parking lot - mineral water empty. told to get it yourself in the corridor - slipper only get 1 - refrigerator makes noise, already fixed by technician but still makes noise - breakfast is equivalent to 3 stars: taste B only. less varied. protein only sausage and fish fillet. the restaurant area is also small - playground is not maintained, stuffy and hot - get a room separate from the main building. so from the lobby out told to walk alone without being escorted. the service is like a non-star hotel. + hot water swimming pool, but not too big. make sure to wear a swimsuit... + there is a mini zoo. can play with birds + bedroom ok, but bathroom narrow
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Number of reviews per page
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40

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Exterior 4 Susan Spa & Resort

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 1,107 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Susan Spa & Resort
All
Staff Friendliness (36)
Ambiance (35)
Bedroom (35)
Bathroom (34)
Family Friendly (32)
In-house Restaurant (32)
Hotel Area (31)
Taste (30)
Room Space (29)
Surroundings (26)
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Traveler Reviews Susan Spa & Resort

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Customer reviews
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
A comfortable atmosphere for a family vacation and a break from the hustle and bustle of the city. There are play facilities for children, and the opportunity to interact with the animals. The hotel staff is very friendly and helpful.
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2 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Y***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Thank you for the service from all the staff at Susan Spa.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
C***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Susan Spa & Resort is a peaceful retreat located a bit far from the city center — but that distance comes with beautiful views and a refreshing, cool atmosphere thanks to its high-ground location. The breakfast is one of the highlights, offering a wide variety of choices. However, it’s a bit inconvenient that guests can’t bring the food back to their rooms, and having an in-room dining option would make the experience even better. One downside is the presence of flies, not only in the dining area but also in the hotel rooms, which can be quite uncomfortable. The floor layout is also a bit confusing, and it takes a while to get from the lobby to the rooms. Overall, Susan Spa & Resort offers a relaxing setting and stunning views, but improvements in cleanliness and accessibility would make it a much more pleasant stay.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
p***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
the room has been renovated so it looks nicer and better
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
K***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Highly recommended, perfect for relieving fatigue and stress
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
D***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
The room was comfortable, the service was good, and the view was great. But there were cockroaches in the bathroom, and the water was low.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Vivi o.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
So happy to be able to stay here ❤️
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I've stayed here twice and it never disappoints. Ambiance/Facilities: Beautiful hotel, very cool and impressive. Food: Of course, the food is 5-star, everything is delicious, although pricey. Staff assistance: Prompt, responsive, and excellent. Highlights: Coincidentally, there was a lively wedding reception while I was staying, and I could see them in the chapel from the sky garden, with their fireworks display. Price: During high season, I got a relatively cheap room. The location is beautiful.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Disadvantages of Susan Spa and Resort: 1. The soundproofing in the rooms is very poor, which can be quite disturbing for guests during events like gatherings. The loud noise from the sound system can be heard in the rooms. Please be mindful of other guests staying there who need peace and quiet. Weddings are more polite, and the sound isn't so audible in the rooms. 2. Non-smoking policy. If the room is non-smoking, smoking should be prohibited in all areas of the room (indoors and on the balcony). Smoking is allowed on the balcony. The smell of cigarette smoke from the next room wafts into the room, and there are small children in the room. The goal is to enjoy the view and get some fresh air, but instead, the smell of cigarette smoke is noticeable. There's a designated smoking area on the third floor, but why build one if it's not used?
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1 people find it helpful
karlina
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Of the several hotels we've booked, Susan Spa Resort is one of the most comfortable. The hotel atmosphere, restaurant, and staff are all very satisfying. 🤗. Keep up the good work!
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
Easy check-in process. Comfortable hotel.
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Accommodation's Reply
27 Nov 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Ahmad L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice experiences for my kids...
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Accommodation's Reply
03 Sep 2025
Dear Mr Ahmad L, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Bong T. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I stayed for one night... should be two nights 😉. Overall experience: staffs were very helpful and informative. I enjoyed the spa treatment, feeling fresh and relaxed afterwards. Recommended hotel👍
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Accommodation's Reply
03 Sep 2025
Dear Mr Bong T. K , Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
Eddy S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Very friendly service from all the staff. Excellent location with natural mountain views. Clean and comfortable rooms. Very complete amenities.
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Accommodation's Reply
03 Sep 2025
Dear Pak Eddy S, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
I***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The service is quite good and the view is beautiful. Awesome
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Accommodation's Reply
03 Sep 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
All the staff are friendly, there are lots of activities that kids love, the atmosphere is cool... makes you feel at home.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada Excecutive Assistant Manager
n***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
The atmosphere is serene, suitable for a staycation... The distance to the town square is also close... There is a cafe next to the hotel, the food is delicious, the atmosphere is also comfortable, the price is a bit pricey but because the food is delicious and the view is nice, it's ok.
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Accommodation's Reply
16 Jul 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada. Excecutive Assistant Manager
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Maurensia M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Stayed for 3 days 2 nights, took the villa. Check in around 23.00, was directed straight to the room, no need to go to the lobby reception again. All staff & security are friendly. In front of the room is a large garden. Can feed animals too. There are horses but my kids couldn't ride because they didn't get tickets when checking in. The horse keeper said they should have gotten tickets for horse riding, but maybe because check-in was at night so they weren't given them. For feeding animals that don't have tickets, you can buy them on the spot. Only 10 thousand per basket. The room is spacious, you also get complementary drinks. Towels, soap, shampoo are all available. There are 4 bathrooms so there won't be any fighting over them. There are 4 bedrooms on the ground floor, 4 on the upper floor. All are clean, comfortable to sleep in, not itchy. The breakfast menu is varied. The taste is quite good. There is free ice cream too. The road access is not too difficult, just uphill. One day if I go to Semarang, I will stay here again.
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Accommodation's Reply
16 Jul 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada. Excecutive Assistant Manager
Jesica G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
A pleasant holiday atmosphere
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Our Beloved Guest, Warm greeting from Susan Spa & Resort. First of all, We would like to thank you for your valuable review. We are glad to know that you had a good experience during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mada. Excecutive Assistant Manager
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ulis s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 22 week(s) ago
facilities do not match the price paid. - req twin given king - view parking lot - mineral water empty. told to get it yourself in the corridor - slipper only get 1 - refrigerator makes noise, already fixed by technician but still makes noise - breakfast is equivalent to 3 stars: taste B only. less varied. protein only sausage and fish fillet. the restaurant area is also small - playground is not maintained, stuffy and hot - get a room separate from the main building. so from the lobby out told to walk alone without being escorted. the service is like a non-star hotel. + hot water swimming pool, but not too big. make sure to wear a swimsuit... + there is a mini zoo. can play with birds + bedroom ok, but bathroom narrow
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2 people find it helpful
Number of reviews per page
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