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The Sultan Hotel & Residence Jakarta
Hotels
8.5
/10
Very Good
8,356 reviews
What Guests Say About Their Stay
Staff Friendliness (141)
Bedroom (134)
Room Space (130)
Distance To City Center (123)
R***y
9.7
/ 10
The hotel was clean and comfortable, with friendly staff and good service. The location was convenient, close to restaurants and attractions. The room was spacious and well-maintained. Overall, a pleasant stay and good value for money.
A***I
10.0
/ 10
Old but gold—The Sultan Hotel retains its classic charm while offering top-quality service. The breakfast meets international standards, and the rooms are massive, adding to the overall comfort.
Riani B.
10.0
/ 10
Staying at Sultan Hotel was nice! I have been staying here twice with different room views. First towards the pool, and the second one towards the GBK. Ambiance/Facilities: The ambiance was cozy. The facilities were so many. Food: Night buffet was delicious and various, so was the breakfast. Staff Assistance: Friendly and helpful. Highlights: The food is the main reason besides the strategic location. Price: Was reasonable, what I paid is what I get. Location: Near GBK, so close.
irfanudin t.
9.4
/ 10
Chose this hotel because it is close to Istora Senayan, check in is easy, the luxurious aura is still felt, even though it is classic it is still well maintained, friendly staff, clean rooms, bathrooms with bathtubs, cold AC, hot and cold water that works well, check out is also easy, enter the hotel through the door on Jl. Sudirman, suitable for staying especially if there is an event around GBK.
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I***s
10.0
/ 10
The hotel is very comfortable and in a prime location, very close to GBK, the mall, and other popular attractions. It's an older hotel, but very clean, with authentic Indonesian design. I hope this hotel continues to attract loyal customers. Please maintain the hospitality, comfort, and cleanliness.
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In the Area
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Jalan Gatot Subroto, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10002
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Sultan Hotel & Residence Jakarta
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
The Sultan Hotel & Residence Jakarta Address: Map & Location
Jalan Gatot Subroto, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10002
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Discover More About The Sultan Hotel & Residence Jakarta
note: hotel was previously named The Sultan Hotel & Residence Jakarta
Location
Staying at The Sultan Hotel & Residence Jakarta is a good choice when you are visiting Senayan.
About The Sultan Hotel & Residence Jakarta
From business event to corporate gathering, The Sultan Hotel & Residence Jakarta provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Sultan Hotel & Residence Jakarta , a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at The Sultan Hotel & Residence Jakarta is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Sultan Hotel & Residence Jakarta exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Sultan Hotel & Residence Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Sultan Hotel & Residence Jakarta .
All facilities in The Sultan Hotel & Residence Jakarta
Swimming Pool
Fitness Center
Functional Hall
Common Space
Lobby
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast served to the table
- Breakfast (surcharge)
- Brunch
- Buffet dinner
- Buffet lunch
- Cafe
- Continental breakfast
- Dining area
- Early bird breakfast
- Fullboard without drinks
- Fullboard with drinks
- Fullboard with non-alcoholic drinks
- Gala dinner
- Halfboard without drinks
- Free breakfast
- Halfboard with non-alcoholic drinks
- Hot breakfast
- Set menu dinner
- Set menu lunch
- Show cooking restaurant
- Snacks
- Snack bar
- Dietary menu
- Vegetarian meal
- Winery
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Money changer
- Doorman
- Early Check-in
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Medical service
- Mobile
- Multilingual staff
- Newspaper in lobby
- Porter
- Tours
- Wedding service
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Kitchenette
- Microwave
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Transportation
- Airport transfer
- Bicycle rental
- Limited parking
- Parking with surcharge
- Car rental
- Limo or town car service
- Secure parking
- Valet parking
- Valet parking (surcharge)
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Smoking area
Business Facilities
- Business center
- Business facilities
- Conference hostess
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
- Projector
Things to Do
- Children play area
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Spa
- TV lounge
Connectivity
- INTERNATIONAL_CALL
- Internet point
- LAN Internet
- LAN Internet (surcharge)
- Free WiFi
- WiFi in public area (surcharge)
- WiFi (surcharge)
Nearby Facilities
- ATM/Banking
- Gift shop
- Laundry
- Shops
Sports and Recreations
- Basketball
- Fitness center
- Outdoor tennis court
- Tennis
Accessibilty
- Wheelchair accessible
Kids and Pets
- CRIBS
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in The Sultan Hotel & Residence Jakarta
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Early Check-in
You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
Late Check-out
You're allowed to check-out past the accommodation's check-out time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Sultan Hotel & Residence Jakarta | 705 |
Number of floors in The Sultan Hotel & Residence Jakarta | 17 |
Another facilities in The Sultan Hotel & Residence Jakarta | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar |
Frequently asked question in The Sultan Hotel & Residence Jakarta
What are available facilities at The Sultan Hotel & Residence Jakarta ?
There are top facilites at The Sultan Hotel & Residence Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Sultan Hotel & Residence Jakarta ?
Check-in time at The Sultan Hotel & Residence Jakarta is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Sultan Hotel & Residence Jakarta provide breakfast?
Yes, The Sultan Hotel & Residence Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Sultan Hotel & Residence Jakarta ?
The Sultan Hotel & Residence Jakarta is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Sultan Hotel & Residence Jakarta have?
The Sultan Hotel & Residence Jakarta has 17 floors.
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More Reviews from Other Guests in The Sultan Hotel & Residence Jakarta
Overall Ratings & Reviews The Sultan Hotel & Residence Jakarta
Traveloka (7,828)
Other sources (528)
8.6
Very Good
From 7,828 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about The Sultan Hotel & Residence Jakarta
All
Staff Friendliness (93)
Bedroom (86)
Room Space (81)
Distance to City Center (79)
Bathroom (76)
Ambiance (70)
Surroundings (69)
Hotel Area (67)
Accessibility (62)
Family Friendly (62)
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Most Recent
Format
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Traveler Reviews The Sultan Hotel & Residence Jakarta
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
9.4
/10
Reviewed 23 hour(s) ago
Stayed during the JRF event, the start and finish were right in front of the hotel, great! The only inconvenience was that vehicles had to go around a long way to get in and out because Gate 7 Senayan was closed.
See original
Find this review helpful?
Verified Traveler
6.6
/10
Reviewed 3 day(s) ago
This is our first experience in your hotel , and I would like to share some feedback regarding my recent stay :
1. We request for Non-Smoking room, on the day we came, during check-in the reception assgined us for smoking room without confirming to us. Only by phone to operation we complain and the answer also shocked us "bcs the occupancy was high, so we managed to give smoking room instead of non-smoking" We thought that the answers also not wise enough. Such information could be communicated to us before we headed to the room, during check in.
2. We moved to another non-smoking room, and found out that the bed was uneven, and also the size of the bed different with the previous room (Twin Bed size 160x200 to Twin Bed size 140x200). We already tired and did not want to request another room change. Please ensure rooms are double checked before assigning them.
3. The best part of the hotel experience was the location, which is conveniently next to the GBK. However, aside from the experience was below our expectation and not fully satisfactory for 5 stars hotel.
I hope this feedback can help improve your service quality. Thank you for your attention and understanding. Gbu.
Read More
Find this review helpful?
P***a
Staycation
8.5
/10
Reviewed 3 day(s) ago
We were attending a Asian business simulation competition. There were 6 of us, and this apt was perfect place for us.
Find this review helpful?
S***h
Staycation
10.0
/10
Reviewed 3 day(s) ago
Even though I only spent a few hours here, it was a pleasant experience. The check-in process went smoothly even though I only checked in on the second day. There were no issues at all. The food was great, although the waiting time was a bit long. I tried the fried rice and the salmon steak, both were excellent, absolutely delicious. This is my second time staying here whenever there’s an event at GBK, and I’ll definitely stay here again next time.
Read More
Find this review helpful?
M***a
Leisure
8.5
/10
Reviewed 4 day(s) ago
Near to GBK. Nice view and the facility is very nice.
Find this review helpful?
S***i
Leisure
9.1
/10
Reviewed 4 day(s) ago
The hotel's location is very strategic for events at GBK, the atmosphere is also very comfortable, recommended to stay here.
See original
Find this review helpful?
Verified Traveler
Leisure
10.0
/10
Reviewed 6 day(s) ago
Nice place, nice hotel, nice people, nice food..
everything is very good.. no words to say cause it’s perfect
+5
Find this review helpful?
F***i
9.7
/10
Reviewed 1 week(s) ago
Very close to the Jakarta Run Festival event, it's really great
See original
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RP
Romel P.
Leisure
10.0
/10
Reviewed 2 week(s) ago
The bed is soft, the food is varied, the location is right in front of GBK 👍
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R***y
9.7
/10
Reviewed 2 week(s) ago
The hotel was clean and comfortable, with friendly staff and good service. The location was convenient, close to restaurants and attractions. The room was spacious and well-maintained. Overall, a pleasant stay and good value for money.
Find this review helpful?
Krisna E. H.
Leisure
9.7
/10
Reviewed 3 week(s) ago
old fashion luxury apartments, but for swimming pool and breakfast go to the Sultan Hotel, and hotel Facility
+5
Find this review helpful?
K***e
Business
8.5
/10
Reviewed 3 week(s) ago
The location is okay, the room design is very old school
See original
1 people find it helpful
K***e
Business
8.5
/10
Reviewed 3 week(s) ago
Good location, good hospitality and old school rooms
See original
Find this review helpful?
Y
Yulianti
10.0
/10
Reviewed 3 week(s) ago
The building is clean and well maintained even though it is an old building.
See original
1 people find it helpful
A***s
Business
9.7
/10
Reviewed 3 week(s) ago
The 90's atmosphere brings back memories of when I was here, it feels like déjà vu.
See original
1 people find it helpful
D***o
10.0
/10
Reviewed 3 week(s) ago
Hotel experiences can range from a memorable positive experience to a disappointing one, depending on the quality of service, cleanliness, and amenities provided. Positive experiences are often driven by friendly and responsive staff, maintained cleanliness, comfortable facilities, and a convenient location.
See original
Find this review helpful?
WY
William Y. H.
Staycation
10.0
/10
Reviewed 3 week(s) ago
A little bit noisy in the night, don't know what happen in the outside of my room. But overall is a nice experience
Find this review helpful?
MR
MOHAMAD R. N.
Staycation
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location although direct access to Senayan is currently closed to motorized vehicles, spacious and comfortable rooms for families.
See original
1 people find it helpful
R***r
9.7
/10
Reviewed 4 week(s) ago
Everything is comfortable, it's just that access is a long way around
See original
Find this review helpful?
A***a
Business
10.0
/10
Reviewed 6 week(s) ago
Very impressive... Every time I go to Jakarta, the kids always ask to stay at the Sultan Hotel. All the facilities are excellent.
See original
Find this review helpful?
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
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Overall Ratings & Reviews The Sultan Hotel & Residence Jakarta
Traveloka (7,828)
Other sources (528)
8.6
Very Good
From 7,828 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about The Sultan Hotel & Residence Jakarta
All
Staff Friendliness (93)
Bedroom (86)
Room Space (81)
Distance to City Center (79)
Bathroom (76)
Ambiance (70)
Surroundings (69)
Hotel Area (67)
Accessibility (62)
Family Friendly (62)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews The Sultan Hotel & Residence Jakarta
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
9.4
/10
Reviewed 23 hour(s) ago
Stayed during the JRF event, the start and finish were right in front of the hotel, great! The only inconvenience was that vehicles had to go around a long way to get in and out because Gate 7 Senayan was closed.
See original
Find this review helpful?
Verified Traveler
6.6
/10
Reviewed 3 day(s) ago
This is our first experience in your hotel , and I would like to share some feedback regarding my recent stay :
1. We request for Non-Smoking room, on the day we came, during check-in the reception assgined us for smoking room without confirming to us. Only by phone to operation we complain and the answer also shocked us "bcs the occupancy was high, so we managed to give smoking room instead of non-smoking" We thought that the answers also not wise enough. Such information could be communicated to us before we headed to the room, during check in.
2. We moved to another non-smoking room, and found out that the bed was uneven, and also the size of the bed different with the previous room (Twin Bed size 160x200 to Twin Bed size 140x200). We already tired and did not want to request another room change. Please ensure rooms are double checked before assigning them.
3. The best part of the hotel experience was the location, which is conveniently next to the GBK. However, aside from the experience was below our expectation and not fully satisfactory for 5 stars hotel.
I hope this feedback can help improve your service quality. Thank you for your attention and understanding. Gbu.
Read More
Find this review helpful?
P***a
Staycation
8.5
/10
Reviewed 3 day(s) ago
We were attending a Asian business simulation competition. There were 6 of us, and this apt was perfect place for us.
Find this review helpful?
S***h
Staycation
10.0
/10
Reviewed 3 day(s) ago
Even though I only spent a few hours here, it was a pleasant experience. The check-in process went smoothly even though I only checked in on the second day. There were no issues at all. The food was great, although the waiting time was a bit long. I tried the fried rice and the salmon steak, both were excellent, absolutely delicious. This is my second time staying here whenever there’s an event at GBK, and I’ll definitely stay here again next time.
Read More
Find this review helpful?
M***a
Leisure
8.5
/10
Reviewed 4 day(s) ago
Near to GBK. Nice view and the facility is very nice.
Find this review helpful?
S***i
Leisure
9.1
/10
Reviewed 4 day(s) ago
The hotel's location is very strategic for events at GBK, the atmosphere is also very comfortable, recommended to stay here.
See original
Find this review helpful?
Verified Traveler
Leisure
10.0
/10
Reviewed 6 day(s) ago
Nice place, nice hotel, nice people, nice food..
everything is very good.. no words to say cause it’s perfect
+5
Find this review helpful?
F***i
9.7
/10
Reviewed 1 week(s) ago
Very close to the Jakarta Run Festival event, it's really great
See original
Find this review helpful?
RP
Romel P.
Leisure
10.0
/10
Reviewed 2 week(s) ago
The bed is soft, the food is varied, the location is right in front of GBK 👍
See original
Find this review helpful?
R***y
9.7
/10
Reviewed 2 week(s) ago
The hotel was clean and comfortable, with friendly staff and good service. The location was convenient, close to restaurants and attractions. The room was spacious and well-maintained. Overall, a pleasant stay and good value for money.
Find this review helpful?
Krisna E. H.
Leisure
9.7
/10
Reviewed 3 week(s) ago
old fashion luxury apartments, but for swimming pool and breakfast go to the Sultan Hotel, and hotel Facility
+5
Find this review helpful?
K***e
Business
8.5
/10
Reviewed 3 week(s) ago
The location is okay, the room design is very old school
See original
1 people find it helpful
K***e
Business
8.5
/10
Reviewed 3 week(s) ago
Good location, good hospitality and old school rooms
See original
Find this review helpful?
Y
Yulianti
10.0
/10
Reviewed 3 week(s) ago
The building is clean and well maintained even though it is an old building.
See original
1 people find it helpful
A***s
Business
9.7
/10
Reviewed 3 week(s) ago
The 90's atmosphere brings back memories of when I was here, it feels like déjà vu.
See original
1 people find it helpful
D***o
10.0
/10
Reviewed 3 week(s) ago
Hotel experiences can range from a memorable positive experience to a disappointing one, depending on the quality of service, cleanliness, and amenities provided. Positive experiences are often driven by friendly and responsive staff, maintained cleanliness, comfortable facilities, and a convenient location.
See original
Find this review helpful?
WY
William Y. H.
Staycation
10.0
/10
Reviewed 3 week(s) ago
A little bit noisy in the night, don't know what happen in the outside of my room. But overall is a nice experience
Find this review helpful?
MR
MOHAMAD R. N.
Staycation
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, strategic location although direct access to Senayan is currently closed to motorized vehicles, spacious and comfortable rooms for families.
See original
1 people find it helpful
R***r
9.7
/10
Reviewed 4 week(s) ago
Everything is comfortable, it's just that access is a long way around
See original
Find this review helpful?
A***a
Business
10.0
/10
Reviewed 6 week(s) ago
Very impressive... Every time I go to Jakarta, the kids always ask to stay at the Sultan Hotel. All the facilities are excellent.
See original
Find this review helpful?
Number of reviews per page
20
40