ibis Firenze Prato Est

The room was smelling so bad, couldn’t sleep

Terrible location, pictures do not match the actual property.

Great accommodations. Staff very friendly. I would stay here again.

Everyone was super friendly

Great stay! Hotel is clean, quiet and rooms are quite big.

Two-night stay with my wife. The hotel was really good overall. There is a large arcade with dozens of shops right behind the hotel, a 3-minute walk. Breakfast was really delicious and varied. The bed and mattress were comfy, though the pillows were paper-thin. Unfortunately, we witnessed a robbery, which seems to happen daily in this country as you may already know. It happened within seconds; the window was smashed and whatever was inside the car was taken and the thieves drove off through the main road. It happened in the free parking area on the hotel grounds 10 meters away, right in front of the hotel entrance. Moral of the story: pay the 7€ per night for the hotel's private parking and avoid getting your trip ruined. And my message to the hotel: installing a camera that films the street/free parking area would save a lot of headache and provide more security overall.

Beautiful…

Strong urine odor in the toilet

It was about a 30-minute drive from the city of Florence and there was a large shopping mall nearby, so it was very convenient.

Good hotel and great staff

Very busy hotel . Was a last minute choice where I needed to be . Very basic , well used . Smells of smoke . Worn bathroom . My wife Couldn’t wait to shower and check out .

A very nice clean hotel with polite and friendly staff

The Hotel lacks basic things like tea and coffee in the room.if you are hungry middle of night dont expect anything fancy not even pizza.

Ottimo

Close to shows. Easy parking

Bathroom needs renovation

Customer service extremely rude

The location of the hotel is very good for us , but the door key didn’t work , we needed to go down to reception every day to get it re activated , which was annoying because we had already gone upstairs. The internet was not working until we got a code from reception although we registered our name and room number several times and that only worked for one day . Otherwise everything else was fine . The room was clean , the breakfast was nice .

AVOID! I regret to say that my recent stay at this hotel was anything but pleasant. Upon entering our room, we were greeted with an overwhelmingly pungent poop smell. To add to the discomfort, the bathrooms were in an appalling state; there was fecal matter on the toilet seat and the shower was riddled with black mold. Despite our initial shock, we decided to ask for a room change, only to be met with an extremely rude afternoon staff member who dismissively used the "Non me ne frega niente" hand gesture when addressing our concerns. Thankfully, the morning staff were more considerate and tried their best to assist us. However, our issues didn’t end there. The rooms were notably dim, the AC barely functioned, and to top it all off, our room keys deactivated daily, causing further inconvenience. While the hotel's location might seem ideal for those looking to visit Florence, don't be fooled. Arranging transportation was a challenge, and the posted bus times are highly unreliable. All in all, I cannot recommend this hotel to anyone. While there were a few kind staff members, the overall experience was overshadowed by the numerous problems we encountered.

All staff were excelent. Good hotel, good breakfast, walking distance from shopping and restaurants. Highly recommended.