Chalet Ivy Hirafu

We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm

This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.

Onsen was relaxing

Attentive staff and very clean. Onsen was great!

Close to the slopes and offer bus to the lifts.

Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning

Nice and clean hotel. Perfect location. On a reception friendly people. Shuttle drive you anytime.

This hotel was absolutely fantastic! The rooms were spotless and beautifully maintained, the staff couldn’t have been friendlier or more helpful, and the breakfast was hands down the best I’ve ever had at a hotel. The location was also incredibly convenient, making everything easy to access. I would definitely stay here again!

S

What a treat to stay at Chalet Ivy. Comfortable, great location and well appointed. Staff are friendly and helpful.

Everything was perfect. Did not want to leave.

Very very helpful staff, and they do a great job at accommodating.

The hotel staff and shuttle drivers were very friendly and accommodating. They did a great job offering help with ski reservations and advice for things to do around Niseko. The rooms were clean and large for the area. The private onsens and massage services were excellent. Would recommend this hotel for anyone in the area.

Staff amazing , room fantastic and amenities excellent

What an incredible place! Location, staff, dining and onsen were all amazing!

Excellent facilities, clean, spacious room.

Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.

The breakfast and the entire property was absolutely beautiful!! Convenient that the shuttle brings you to the mountain. The kitchen staff for the breakfast was great and also appreciate the ski concierge desk. My only complaint is that we had an occurrence where we were laying down in our room and our door randomly opened and quickly shut. Someone clearly had access to our room which was unsettling and we never heard more after complaining to the staff. Our only other complaint is that sometimes the staff didn't have a sense of urgency or left the customer to take care of things themselves. We needed to return our skis to Rhythm and they would not take us in the shuttle to return everything and also were not looking to help us in any regard for that manner. I think the staff could use more proper training on how to handle client inquiries and situations like someone accessing our room. Otherwise, gorgeous hotel and wonderful onsen. Overall would come back here especially when the price is right.

Excellent staff always happy to help Great place to. Stay

Very nice and comfortable. All amenities you could ask for. Breakfast was great. The staff and the management were perfect. I would recommend and stay again.