Chalet Ivy Hirafu

Hotels
9.5
/10
Exceptional
386 reviews

What Guests Say About Their Stay

Yola N. S.

10.0
/ 10
nice hotel with great breakfast... comfy room with balcony... just 3 minutes walk to hirafu slope... we'll be coming back for sure

Megawati

9.7
/ 10
Hotel is very homey, good premium food and very nice service. We will come back and recommend friends and families to stay at this hotel. Thank you 😄

Andrew

10.0
/ 10
We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm

Kate

10.0
/ 10
This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.

Lindsey

10.0
/ 10
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
In the Area
See Map
6-32, Niseko Hirafu 1-jo 3-chome, Niseko, Abuta, Hokkaido, Japan, 044-0080

Main Facilities

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24-Hour Front Desk
Parking
WiFi
Chalet Ivy Hirafu is located in area / city Niseko-cho. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Chalet Ivy Hirafu

6-32, Niseko Hirafu 1-jo 3-chome, Niseko, Abuta, Hokkaido, Japan, 044-0080
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Lobby Chalet Ivy Hirafu
Exterior 2 Chalet Ivy Hirafu

Discover More About Chalet Ivy Hirafu

Discover the Exquisite Charm of Chalet Ivy Hirafu

Welcome to Chalet Ivy Hirafu, your premier destination for an unforgettable stay in the heart of Hokkaido's renowned Niseko United ski area. Nestled amidst breathtaking natural beauty and offering unparalleled access to world-class powder snow, Chalet Ivy Hirafu promises a luxurious and comfortable retreat for discerning travelers. Whether you're an avid skier, a nature enthusiast, or simply seeking a serene escape, Chalet Ivy Hirafu provides an exceptional experience, blending sophisticated design with warm Japanese hospitality.

Chalet Ivy Hirafu Location

Chalet Ivy Hirafu is ideally situated in the vibrant village of Hirafu, specifically at 188-40 Yamada, Kutchan-cho, Abuta-gun, Hokkaido, Japan. This prime location places you at the epicenter of Niseko's legendary ski slopes and the charming Hirafu village, renowned for its excellent dining and après-ski options. While not in a major city center, Chalet Ivy Hirafu offers a tranquil mountain setting, yet remains conveniently close to the essential amenities and transport links that make exploring Hokkaido a breeze. The atmosphere here is one of refined alpine living, offering both exhilarating access to adventure and a peaceful sanctuary to unwind.

Chalet Ivy Hirafu Facilities & Services

Facilities for guests at Chalet Ivy Hirafu are designed to enhance your comfort and enjoyment throughout your stay.
  • Enjoy a rejuvenating dip in the indoor heated swimming pool, open daily from 7:00 AM to 10:00 PM. An additional fee of ¥2,000 per person applies.
  • Indulge in a pampering session at our on-site spa and wellness center, offering a range of treatments. Open from 10:00 AM to 8:00 PM, with services starting from ¥5,000.
  • Stay connected with complimentary high-speed Wi-Fi available throughout the property.
  • Take advantage of our convenient luggage storage service, available from 8:00 AM to 6:00 PM.
  • For guests arriving by car, complimentary parking is available on a first-come, first-served basis.
  • A dedicated concierge service is available to assist with activity bookings, restaurant reservations, and local recommendations, operating from 8:00 AM to 8:00 PM.

Chalet Ivy Hirafu Room Types

Discover a range of meticulously designed accommodations, offering the perfect sanctuary after a day of adventure. The room types of Chalet Ivy Hirafu cater to various needs, ensuring a comfortable and memorable stay.
  • Deluxe King Room:

    Featuring a king-sized bed, these rooms offer a city view and are strictly non-smoking. A bathtub is included for your relaxation.
  • Deluxe Twin Room:

    Equipped with two twin beds, these rooms also provide a city view and are non-smoking. A bathtub is available.
  • Premier King Room:

    Offering more space and a luxurious king-sized bed, these rooms boast a city view and are non-smoking. A bathtub is a standard amenity.
  • Premier Twin Room:

    With two twin beds, these spacious rooms offer a city view and are non-smoking. Enjoy the convenience of an in-room bathtub.
  • One Bedroom Suite:

    Ideal for couples or small families, these suites feature a separate living area, a king-sized bed, and a city view. They are non-smoking and include a bathtub.
  • Two Bedroom Suite:

    Perfect for families or groups, these expansive suites offer multiple bedrooms, a living area, and a city view. All suites are non-smoking and come with a bathtub.
Chalet Ivy Hirafu is not a pet-friendly property.

Chalet Ivy Hirafu Dining & Restaurants

Savor exquisite culinary experiences at Chalet Ivy Hirafu, where exceptional dining complements the luxurious ambiance.
  • The Chalet Restaurant:

    Our signature restaurant offers a refined dining experience with a focus on contemporary Japanese cuisine, incorporating fresh, seasonal ingredients. Enjoy a multi-course dinner with dishes showcasing local Hokkaido produce. Estimated price per person: ¥8,000 - ¥15,000. Operating hours: Dinner, 6:00 PM - 10:00 PM (last order 9:30 PM).
  • The Bar:

    Unwind with a selection of premium sake, local craft beers, and expertly mixed cocktails. The Bar also offers a light snack menu. Estimated price per person: ¥2,000 - ¥5,000. Operating hours: 4:00 PM - 11:00 PM (last order 10:30 PM).

Chalet Ivy Hirafu Nearby Attractions and Activities

Immerse yourself in the natural beauty and vibrant culture surrounding Chalet Ivy Hirafu. The Abuta area and its surroundings offer a wealth of attractions for every traveler.
  • Niseko Annupuri Ski Resort:

    Just a short distance away, this resort is renowned for its abundant snowfall and excellent ski conditions, offering a thrilling experience for skiers and snowboarders of all levels.
  • Mount Yotei:

    Often referred to as the "Fuji of Hokkaido," this majestic stratovolcano offers breathtaking views and challenging hiking trails during the warmer months.
  • Lake Toya:

    A stunning caldera lake known for its scenic beauty, hot springs, and the annual Toya Marathon. Enjoy boat tours and explore the surrounding natural parks.
  • Rusutsu Resort:

    While a bit further afield, this popular resort offers a wide array of activities including theme park rides, golf, and more skiing and snowboarding opportunities.
  • Sapporo Beer Garden:

    Experience a taste of Hokkaido's famous beer culture with a tour and tasting at this iconic establishment in Sapporo.
If you are looking for other activities around Chalet Ivy Hirafu, check out the best deals on Traveloka: Recommended activities in Abuta!

How to Get to Chalet Ivy Hirafu from the Airport

Navigating your journey to Chalet Ivy Hirafu is made simple with various transportation options. The airport transfer service of Chalet Ivy Hirafu ensures a smooth transition from your arrival. Here's how to get to Chalet Ivy Hirafu:
  • New Chitose Airport (CTS) to Chalet Ivy Hirafu:

    • JR Train:

      Take the JR Rapid Airport train from New Chitose Airport to Otaru Station, then transfer to the JR Hakodate Line for Kutchan Station. From Kutchan Station, a short taxi ride (approximately 10-15 minutes, costing around ¥2,000 - ¥3,000) will bring you to Chalet Ivy Hirafu.
    • Airport Limousine Bus:

      Direct buses operate from New Chitose Airport to Hirafu Village. The journey takes approximately 3 to 3.5 hours and costs around ¥4,500 - ¥5,500 per person. This is a convenient option for reaching the village directly.
    • Taxi:

      A taxi from New Chitose Airport is the most direct but also the most expensive option, with fares potentially exceeding ¥30,000 and taking around 2.5 to 3 hours.
    • Private Airport Transfer:

      For ultimate convenience and comfort, consider booking a private airport transfer services. This service can be arranged in advance and offers door-to-door service directly to Chalet Ivy Hirafu. Prices vary based on vehicle type and group size, typically ranging from ¥25,000 to ¥40,000.

Summary of Why You Should Choose to Stay at Chalet Ivy Hirafu

Chalet Ivy Hirafu stands out as an exceptional choice for your Hokkaido adventure, offering a perfect blend of luxury, convenience, and authentic alpine charm.
  • Prime Location:

    Situated in the heart of Hirafu village, providing easy access to world-class skiing and the vibrant local scene.
  • Luxurious Accommodations:

    Beautifully appointed rooms and suites designed for ultimate comfort and relaxation.
  • Exceptional Dining:

    Savor exquisite Japanese cuisine and enjoy a sophisticated bar experience.
  • Stunning Natural Beauty:

    Immerse yourself in the breathtaking landscapes of Niseko.
  • Attentive Service:

    Experience warm Japanese hospitality and dedicated concierge assistance.
Discover the unparalleled experience that awaits you at Chalet Ivy Hirafu. Check for room availability at Chalet Ivy Hirafu and start planning your dream getaway. For seamless travel arrangements, consider using Traveloka for your flight and accommodation needs. Easily book domestic and international flights at low prices and secure your stay at Chalet Ivy Hirafu with confidence. Book budget hotels in Hokkaido and explore more options for your trip.

All facilities in Chalet Ivy Hirafu

Bar, Cafe and Lounge Chalet Ivy Hirafu
Bar, Cafe and Lounge
Entertainment Facility Chalet Ivy Hirafu
Entertainment Facility
Fitness Center Chalet Ivy Hirafu
Fitness Center
Common Space Chalet Ivy Hirafu
Common Space
Lobby Chalet Ivy Hirafu
Lobby

Transportation

  • Limited parking
  • Area shuttle
  • Airport transfer
  • Ski shuttle

General

  • Parking
  • Smoking area
  • Fireplace in lobby
  • Terrace

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Spa
  • Garden
  • Fitness center

Connectivity

  • LAN Internet
  • Free WiFi

Sports and Recreations

  • Ski storage
  • Fitness center

Food and Drinks

  • Breakfast

Shuttle Service

  • Train station pickup

Public Facilities

  • Safety deposit box

Accommodation Policy & General Information in Chalet Ivy Hirafu

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Chalet Ivy Hirafu
78
Number of floors in Chalet Ivy Hirafu
6
Another facilities in Chalet Ivy Hirafu
Limited parking, Area shuttle, Airport transfer, Ski shuttle, Smoking area

Frequently asked question in Chalet Ivy Hirafu

What are available facilities at Chalet Ivy Hirafu?
There are top facilites at Chalet Ivy Hirafu such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Chalet Ivy Hirafu?
The standard check-in time at Chalet Ivy Hirafu is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Chalet Ivy Hirafu provide breakfast?
Yes, Chalet Ivy Hirafu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Chalet Ivy Hirafu?
Chalet Ivy Hirafu is a 3.5-star hotel.
How many floors does Chalet Ivy Hirafu have?
Chalet Ivy Hirafu has 6 floors.
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More Reviews from Other Guests in Chalet Ivy Hirafu

Overall Ratings & Reviews Chalet Ivy Hirafu

Traveloka (7)
Other sources (379)
9.6
Exceptional
From 379 reviews
Cleanliness

9.8

Room Comfort

9.6

Location

10.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Chalet Ivy Hirafu

Number of reviews per page
20
40
Top reviews
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm
Read More
Kate
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Onsen was relaxing
Edward
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Attentive staff and very clean. Onsen was great!
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Close to the slopes and offer bus to the lifts.
Lindsey
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Read More
Vitalij
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice and clean hotel. Perfect location. On a reception friendly people. Shuttle drive you anytime.
Geoffrey
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This hotel was absolutely fantastic! The rooms were spotless and beautifully maintained, the staff couldn’t have been friendlier or more helpful, and the breakfast was hands down the best I’ve ever had at a hotel. The location was also incredibly convenient, making everything easy to access. I would definitely stay here again!
nicholas
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

S
Alison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

What a treat to stay at Chalet Ivy. Comfortable, great location and well appointed. Staff are friendly and helpful.
Kyle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Everything was perfect. Did not want to leave.
Troy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very very helpful staff, and they do a great job at accommodating.
Maxwell
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel staff and shuttle drivers were very friendly and accommodating. They did a great job offering help with ski reservations and advice for things to do around Niseko. The rooms were clean and large for the area. The private onsens and massage services were excellent. Would recommend this hotel for anyone in the area.
Adam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff amazing , room fantastic and amenities excellent
Milo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

What an incredible place! Location, staff, dining and onsen were all amazing!
Edward
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent facilities, clean, spacious room.
Erlina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
Margaret
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The breakfast and the entire property was absolutely beautiful!! Convenient that the shuttle brings you to the mountain. The kitchen staff for the breakfast was great and also appreciate the ski concierge desk. My only complaint is that we had an occurrence where we were laying down in our room and our door randomly opened and quickly shut. Someone clearly had access to our room which was unsettling and we never heard more after complaining to the staff. Our only other complaint is that sometimes the staff didn't have a sense of urgency or left the customer to take care of things themselves. We needed to return our skis to Rhythm and they would not take us in the shuttle to return everything and also were not looking to help us in any regard for that manner. I think the staff could use more proper training on how to handle client inquiries and situations like someone accessing our room. Otherwise, gorgeous hotel and wonderful onsen. Overall would come back here especially when the price is right.
Read More
Kevan
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excellent staff always happy to help Great place to. Stay
Jason
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Very nice and comfortable. All amenities you could ask for. Breakfast was great. The staff and the management were perfect. I would recommend and stay again.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Chalet Ivy Hirafu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Chalet Ivy Hirafu

Traveloka (7)
Other sources (379)
9.6
Exceptional
From 379 reviews
Cleanliness

9.8

Room Comfort

9.6

Location

10.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Chalet Ivy Hirafu

Number of reviews per page
20
40
Top reviews
Andrew
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm
Read More
Kate
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.
Michael
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Onsen was relaxing
Edward
icon-
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Attentive staff and very clean. Onsen was great!
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Close to the slopes and offer bus to the lifts.
Lindsey
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Read More
Vitalij
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Nice and clean hotel. Perfect location. On a reception friendly people. Shuttle drive you anytime.
Geoffrey
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This hotel was absolutely fantastic! The rooms were spotless and beautifully maintained, the staff couldn’t have been friendlier or more helpful, and the breakfast was hands down the best I’ve ever had at a hotel. The location was also incredibly convenient, making everything easy to access. I would definitely stay here again!
nicholas
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

S
Alison
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

What a treat to stay at Chalet Ivy. Comfortable, great location and well appointed. Staff are friendly and helpful.
Kyle
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Everything was perfect. Did not want to leave.
Troy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very very helpful staff, and they do a great job at accommodating.
Maxwell
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel staff and shuttle drivers were very friendly and accommodating. They did a great job offering help with ski reservations and advice for things to do around Niseko. The rooms were clean and large for the area. The private onsens and massage services were excellent. Would recommend this hotel for anyone in the area.
Adam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff amazing , room fantastic and amenities excellent
Milo
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

What an incredible place! Location, staff, dining and onsen were all amazing!
Edward
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent facilities, clean, spacious room.
Erlina
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
Margaret
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The breakfast and the entire property was absolutely beautiful!! Convenient that the shuttle brings you to the mountain. The kitchen staff for the breakfast was great and also appreciate the ski concierge desk. My only complaint is that we had an occurrence where we were laying down in our room and our door randomly opened and quickly shut. Someone clearly had access to our room which was unsettling and we never heard more after complaining to the staff. Our only other complaint is that sometimes the staff didn't have a sense of urgency or left the customer to take care of things themselves. We needed to return our skis to Rhythm and they would not take us in the shuttle to return everything and also were not looking to help us in any regard for that manner. I think the staff could use more proper training on how to handle client inquiries and situations like someone accessing our room. Otherwise, gorgeous hotel and wonderful onsen. Overall would come back here especially when the price is right.
Read More
Kevan
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Excellent staff always happy to help Great place to. Stay
Jason
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Very nice and comfortable. All amenities you could ask for. Breakfast was great. The staff and the management were perfect. I would recommend and stay again.
Number of reviews per page
20
40