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Citadines Shinjuku Tokyo
Apartments
8.9
/10
Exceptional
2,727 reviews
What Guests Say About Their Stay
Widyari Ninik Hendarwati
9.7
/ 10
The employees are very friendly, big rooms, complete with microwave and stove and appliances, excellent facilities, excellent location.
See original
Douglas
10.0
/ 10
A fantastic location for us while we explored. Super clean room, excellent AC and wonderful staff. Free coffee was lovely too in the morning!
EDUARDO
10.0
/ 10
Citadines Shinjuku is pretty convincing located and at a walking distance of important landmarks. It has an easy access and the hotel personnel was very attentive and kind. The check in and check out were very easy.
Priya
10.0
/ 10
Good location, with big sized rooms for Japan. About a 15 min walk to the main shopping areas and so many stations close by that really make the commute a lot easier. The hotel staff were really helpful when it came to forwarding our luggage.
In the Area
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1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Shinjuku, Kanto, Japan, 160-0022
Main Facilities
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24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Citadines Shinjuku Tokyo
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What's around Citadines Shinjuku Tokyo
1-28-13 Shinjuku, Shinjuku-ku, Tokyo, Shinjuku, Kanto, Japan, 160-0022
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Discover More About Citadines Shinjuku Tokyo
Location
Staying at Citadines Shinjuku Tokyo is a good choice when you are visiting Shinjuku.
About Citadines Shinjuku Tokyo
The apartment’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Citadines Shinjuku Tokyo is a apartment with great comfort and excellent service according to most apartment's guests.
With all facilities offered, Citadines Shinjuku Tokyo is the right place to stay.
All facilities in Citadines Shinjuku Tokyo
Others
Hotel Services
- Laundry service
- Tours
- Luggage storage
- 24-hour Receptionist
- Concierge
General
- Reception hall
- Smoking area
- Parking (surcharge)
Public Facilities
- Others
- Safety deposit box
- Elevator
Connectivity
- LAN Internet
- Free WiFi
Food and Drinks
- Breakfast
In-room Facilities
- TV
Business Facilities
- Computer station
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Citadines Shinjuku Tokyo
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Fee for buffet breakfast: approximately JPY 1650 for adults and JPY 825 for children
- Self parking fee: JPY 2750 per night
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: JPY 550.0 per day
- Rollaway bed fee: JPY 7260 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property uses eco-friendly cleaning products
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 00:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Citadines Shinjuku Tokyo | 160 |
Number of floors in Citadines Shinjuku Tokyo | 12 |
Another facilities in Citadines Shinjuku Tokyo | Laundry service, Tours, Luggage storage, 24-hour Receptionist, Concierge |
Frequently asked question in Citadines Shinjuku Tokyo
What are available facilities at Citadines Shinjuku Tokyo?
There are top facilites at Citadines Shinjuku Tokyo such as 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Citadines Shinjuku Tokyo?
The standard check-in time at Citadines Shinjuku Tokyo is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Citadines Shinjuku Tokyo provide breakfast?
Yes, Citadines Shinjuku Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Citadines Shinjuku Tokyo?
Citadines Shinjuku Tokyo is a 3.5-star hotel.
How many floors does Citadines Shinjuku Tokyo have?
Citadines Shinjuku Tokyo has 12 floors.
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More Reviews from Other Guests in Citadines Shinjuku Tokyo
Overall Ratings & Reviews Citadines Shinjuku Tokyo
Traveloka (50)
Other sources (2,677)
9.0
Exceptional
From 2,677 reviews
Cleanliness
9.2
Room Comfort
8.8
Location
8.2
Service and Facilites
9.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Citadines Shinjuku Tokyo
Number of reviews per page
20
40
Top reviews
Anthony
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Second time staying at this hotel, I would stay again in the future.
Suat
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Great location only 5-10 mins walk
Douglas
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
A fantastic location for us while we explored. Super clean room, excellent AC and wonderful staff. Free coffee was lovely too in the morning!
Georgia
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Very noisy in the lobby as other guests just sat there very long time and monopolised all spaces. Staff could/ should say something. It justs brings down the overall experience if other's children can walk around and pick at the breakfast bar etc.
EDUARDO
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Citadines Shinjuku is pretty convincing located and at a walking distance of important landmarks. It has an easy access and the hotel personnel was very attentive and kind. The check in and check out were very easy.
Clifford
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Very friendly staff and convenient location.
Priya
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Good location, with big sized rooms for Japan. About a 15 min walk to the main shopping areas and so many stations close by that really make the commute a lot easier. The hotel staff were really helpful when it came to forwarding our luggage.
Nammuni
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Bus stop just in front
Hotel
neil
Leisure
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
This hotel had all the amenities expected from the way it was described: a nice size room with kitchen facilities, pleasant people at reception and a satisfactory breakfast. The stay was marred though, by the behaviour of other guests of a particular nationality. They were inconsiderate in constantly going in and out of each others rooms until well into the night, and allowing children run around make a noise.Remarkably more than 50 percent of the guests were of this nationality, and no sooner had some left than new ones arrived. Most of them were ignorant and only thought of themselves. At one point I had to ask one of the staff to intervene, which he kindly did, but that only related to one family; the others just carried on. Therefore despite the decent quality of the hotel, because of disruption, I could not stay here again.
Read More
Kazim
Leisure Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
We had a great stay at this hotel during our family trip. The location was excellent—right in the middle of the city’s hustle and bustle—making it very convenient for exploring. The nearby train station was a big plus, allowing quick and easy access to major attractions.
One of the highlights was the fully equipped kitchen in the room, which was incredibly helpful for preparing meals, especially while traveling with kids. The room cleaning and supply services were excellent and consistent throughout our stay. The hotel staff were also very friendly and welcoming, which made the experience even more pleasant.
We chose not to use the on-site breakfast, as we found it a bit too expensive and not quite suited to our taste or usual breakfast preferences.
Overall, a very comfortable and convenient stay, highly recommended for families!
Read More
Kelly
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Check in and out was easy. Room clean. Bed was very comfortable. Gym was small and not a lot of equipment. Walkable to grocery and convenience store. Train was 5 min walk.
Austin
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great stay!
Michael
Leisure
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Likes: very good location. Comfortable bed. Dislikes: no food options. Laundry service has to be handed in before 9am. Breakfast is not great and ends too early. Rooms are tiny.
Franklin
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The hotel has a very strong spices odor. Don’t know what it is, Especially the elevator. Very unpleasant smell.
Paula
Leisure with Children
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Overall good experience with friendly stafff. About 10 min walk from train station.
Roberta
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
For what it is, it is fine. Not luxury at all. Very small bath area and overall square footage. But if you are on budget, it will do. Not much around.
Jose Carlos
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
I highly recommend Citadines Shinjuku Apart’Hotel to anyone looking for a peaceful, clean, and comfortable place to stay. It’s conveniently located with plenty of restaurants and stores nearby, making it easy to enjoy everything the area has to offer.
TIEN
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Everything here is excellent—clean, convenient, and the staff is very helpful. Coffee, water, and hot cocoa are all included, which is a nice touch. The only thing I wish the hotel offered is a luggage scale to borrow. Currently, there’s only one in the lobby, so guests have to make multiple trips between their rooms and the lobby just to weigh their bags—something that can be inconvenient, especially before a flight.
Read More
Andrea
Friends and Family
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Really good location. Quiet hotel and nice sized room.
JULIE
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
This hotel was clean, quiet and the staff were very helpful. It's a bit of a walk from the centre of Shinjuku so was quiet and less busy around the area which we preferred.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Citadines Shinjuku Tokyo
Traveloka (50)
Other sources (2,677)
9.0
Exceptional
From 2,677 reviews
Cleanliness
9.2
Room Comfort
8.8
Location
8.2
Service and Facilites
9.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Citadines Shinjuku Tokyo
Number of reviews per page
20
40
Top reviews
Anthony
Leisure Family
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Second time staying at this hotel, I would stay again in the future.
Suat
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Great location only 5-10 mins walk
Douglas
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
A fantastic location for us while we explored. Super clean room, excellent AC and wonderful staff. Free coffee was lovely too in the morning!
Georgia
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Very noisy in the lobby as other guests just sat there very long time and monopolised all spaces. Staff could/ should say something. It justs brings down the overall experience if other's children can walk around and pick at the breakfast bar etc.
EDUARDO
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Citadines Shinjuku is pretty convincing located and at a walking distance of important landmarks. It has an easy access and the hotel personnel was very attentive and kind. The check in and check out were very easy.
Clifford
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Very friendly staff and convenient location.
Priya
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Good location, with big sized rooms for Japan. About a 15 min walk to the main shopping areas and so many stations close by that really make the commute a lot easier. The hotel staff were really helpful when it came to forwarding our luggage.
Nammuni
Leisure Family
8.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Bus stop just in front
Hotel
neil
Leisure
6.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
This hotel had all the amenities expected from the way it was described: a nice size room with kitchen facilities, pleasant people at reception and a satisfactory breakfast. The stay was marred though, by the behaviour of other guests of a particular nationality. They were inconsiderate in constantly going in and out of each others rooms until well into the night, and allowing children run around make a noise.Remarkably more than 50 percent of the guests were of this nationality, and no sooner had some left than new ones arrived. Most of them were ignorant and only thought of themselves. At one point I had to ask one of the staff to intervene, which he kindly did, but that only related to one family; the others just carried on. Therefore despite the decent quality of the hotel, because of disruption, I could not stay here again.
Read More
Kazim
Leisure Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
We had a great stay at this hotel during our family trip. The location was excellent—right in the middle of the city’s hustle and bustle—making it very convenient for exploring. The nearby train station was a big plus, allowing quick and easy access to major attractions.
One of the highlights was the fully equipped kitchen in the room, which was incredibly helpful for preparing meals, especially while traveling with kids. The room cleaning and supply services were excellent and consistent throughout our stay. The hotel staff were also very friendly and welcoming, which made the experience even more pleasant.
We chose not to use the on-site breakfast, as we found it a bit too expensive and not quite suited to our taste or usual breakfast preferences.
Overall, a very comfortable and convenient stay, highly recommended for families!
Read More
Kelly
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Check in and out was easy. Room clean. Bed was very comfortable. Gym was small and not a lot of equipment. Walkable to grocery and convenience store. Train was 5 min walk.
Austin
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Great stay!
Michael
Leisure
6.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Likes: very good location. Comfortable bed. Dislikes: no food options. Laundry service has to be handed in before 9am. Breakfast is not great and ends too early. Rooms are tiny.
Franklin
Leisure with Partner
6.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The hotel has a very strong spices odor. Don’t know what it is, Especially the elevator. Very unpleasant smell.
Paula
Leisure with Children
8.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Overall good experience with friendly stafff. About 10 min walk from train station.
Roberta
Leisure with Partner
6.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
For what it is, it is fine. Not luxury at all. Very small bath area and overall square footage. But if you are on budget, it will do. Not much around.
Jose Carlos
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
I highly recommend Citadines Shinjuku Apart’Hotel to anyone looking for a peaceful, clean, and comfortable place to stay. It’s conveniently located with plenty of restaurants and stores nearby, making it easy to enjoy everything the area has to offer.
TIEN
Leisure Family
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Everything here is excellent—clean, convenient, and the staff is very helpful. Coffee, water, and hot cocoa are all included, which is a nice touch. The only thing I wish the hotel offered is a luggage scale to borrow. Currently, there’s only one in the lobby, so guests have to make multiple trips between their rooms and the lobby just to weigh their bags—something that can be inconvenient, especially before a flight.
Read More
Andrea
Friends and Family
10.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Really good location. Quiet hotel and nice sized room.
JULIE
Leisure Family
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
This hotel was clean, quiet and the staff were very helpful. It's a bit of a walk from the centre of Shinjuku so was quiet and less busy around the area which we preferred.
Number of reviews per page
20
40