Jozankei View Hotel

We stay here every few years and generally have good experiences. In the past it was packed with Chinese tourists but this time there were noticeably fewer. There was a junior high trip which made dinner/breakfast a little more chaotic but I’ve chaperoned that type of trip before and didn’t notice the kids were badly behaved or anything. The food was delicious and the room, while old, was clean. My biggest complaint is with the pools. One was closed and the other one limits the people that use almost all the slides and such to kids 120 cm and under. My 11 year old was pretty bored with nothing to do at the pool. They also used to have free rafts to float on, but no more. Some of the onsen were also under construction but there was still plenty of space. Could have dealt without the old Chinese ladies’s manners in the onsen but I don’t blame the hotel for that. Enjoyed checking out Shiroito waterfall (didn’t realize how close it was). Overall a good stay but not sure we will be back since next time my 7 year old will also be too big for all the pool activities. Price has also increased a lot in the past few years.

Noisy places, need remodel. Everywhere is old rusty.

Very classic, out of date, style. No attraction in neighborhood.

Had a lot of large bus tourist groups that were quite loud and overbearing in the hallways and lobby area. Some staff spoke limited English and couldn't understand our requests. Excellent area around the hotel, very walkable.

The traditional Japanese style room was great and we had a beautiful thirteenth floor view of the green lush mountains. Paddleboarding nearby was also great. Nice town and wonderful people.

excellent service and many different choices of Onsen with high quality water. The staff was very nice referring us night luminaries for us to attend. It was complimentary and very good going. Dinner was simply an out of this world experience. we had a great time, thank you!!! They definitely greatly exceeded our expectations!!!

Huge nice resort with beautiful indoor and outdoor onsens. Breakfast and dinner buffet were delicious and variety of different cuisines from various regions. Walkable to lovely bridges nearby. Comfortable stays.

The highlights were the location and the very good dinner and breakfast buffets. Otherwise it was underwhelming in all other respects. Hard beds and even harder pillows. Air conditioning is summer only so even though it was the beginning of October the bright Sun heated up the room to 90° f with the curtains closed. Some of the furniture was pretty beat up and the carpets rather worn. Did not use the mineral bath because the room was so hot it would have been incredibly uncomfortable.

Excellent experience. Very nice hotel

Great big hotel with all facilities, activities for family, shopping. Very big room with fantastic view. Various options of breakast with excellentquality, huge restaurant than you can imagine. The onsen is very big, there are indoor and outdoor onsen. A bit walk distance to futami bridge or about 3 bus stop. We enjoy staying here.

This is one of my worse hotel experience. Not to mention a "supposedly" family recommended hotel. We came due to the waterpark. However the waterpark was poorly maintained, very run down and to the water was not onsen warm water but cold water. We were greeted by non English speaking guest relation officer. Despite we booked a japanese western style room that can accomodate up to 5 guest. They insisted in charging addition charges for our 2 children! And the additional charge was an addition JPY 16000 ( Sgd 160) for 1 night. It was already late and after hovering with a non english speaking guest relation officer that is inflexible. It was already late hence we blame it on bad luck and paid for it. But for others who plan to have a great time with your family. We will not recommend this hotel. The rooms have a bad musky smell. In total we spent near to sgd400 1 night stay.

Spacious room with great view

It was great stay for family. Had a great experience, I’d stay again. Only con was changing room for pool was stinky.

Facility and staff are friendly

The property is old and in need of renovation in some areas. Large tourist groups use the property which makes the dining areas and spas extremely crowded.

Missing item. I left it at the hotel. Please have the hotel contact me by email to resolve it. Otherwise great stay I loved it

I had a great view of the area

Huge hotel with many services and amenities. Very family friendly with plenty of choices for dinner/breakfast. Great family get away place.

Everthing

The facility is old, the room is disappointing, the staff is not friendly, the food is terrible…