Very, very friendly staff, the lady that checked us in was very nice and helpful. She was also the one who checked us out, and she was very helpful with our luggage for Yamato service. The hotel location was excellent; it is close to everything that's necessary, within walking distance to Kuromon Market and Dotonbori area. The MRT is just right in the hotel corner, as well as many shopping places. Very pleasant place to stay and very clean.