M Hotel

Great location, easy walk to nearby restaurants, shuttle buses and supermarket. Average breakfast. Room only cleaned once in our 11 night stay and bin emptied on one other occasion. We had the same sheets for all 11 nights which I've never experienced at a hotel ever! The staff were always friendly and knowledgeable. Great to have them pick us up and drop us off to the Welcome Centre for the bus to Sapporo Airport.

Excellent location and very friendly staff! Highly recommended!

Decent breakfast, helpful staff and nice to have shuttle transfers. Note that rooms are not serviced during the stay.

Great location. Excellent staff, special mention for Keith and Sam who went above and beyond.

Room had a solid view of the mountain and a 10min walk to Grand Hirafu Base and a 2 min walk to the buses!

Great stay just thought could have been better with replacing towels and cleaning room. Didnt have room cleaned and had to ask for tkwels

👍

The M Hotel is right in the heart of Grand Hirafu. This is great if you want to party into the wee hours, walk to the resort, or dine at food trucks. This is not great if you want to sleep. Freddie's bar is two doors down and you can hear the bumping music and yelling patrons until from about 11pm - 1:30 am. Then, from 1:30-4am you hear wasted people hooting & hollering, falling, and even sledding down the icy & snowy street. We embraced the noise during this part of our trip, but just a heads up for future travelers. The breakfast is a western buffet with made to order eggs - which is a nice touch.

Good location

amazing hot breakfast. helpful front desk

Great location, lots of bars and restaurants, close to the bus. The hotel is very basic which was fine for the price we paid. Nice simple worm breakfast that never changes. Staff are all foreigners very friendly and knowledgeable. On the first day we had many questions and Jess was very patient and helpful with a big smile.

Helpful to pick up and drop offs

Don't expect too much! Most of the staff are under working holiday visa

The Green Line of the Hirafu Shuttle Bus stops right outside the Hotel, and makes for an extremely convenient way to travel to the Hirafu Mountain Centre with all your ski equipment in tow. A 5-10mins level ground walk to Aya Niseko ski resort provides another choice for skiing. Breakfast is from 715-915am, with enough items to select for 2-3 days.

Room was dirty with hair and dust under beds. Limited towel and bedding service. No milk or tea bags in room. Staff were unfriendly and unhelpful. Cooked breakfast everyday was cold and staff paid no attention to refilling coffee or replenishing food that had run out. Would not recommend

My stay at the M hotel was amazing! It’s so convenient and close to the town. They will pick you up and drop you off at the welcome center so that you don’t have to walk with all of your luggage. They also have free breakfast!

Great hotel in convenient location. The Hirafu shuttle, which takes you up to the gondola, stops right down the street from this hotel. The breakfast is pretty great considering that it’s free with your stay. The hotel staff seems entirely from Australia, so they all speak English.

Loved our room - spacious by Japanese standards. Excellent location to the slopes and food options. Service very good.

Good location, v clean, comfortable, v helpful staff. Only issue I had was the hot water supply in the shower was a little unstable

Without fear of contradiction i can categorically state that this hotel plumbs new depths in terms of customer service. The hotel's glossy promotional material fails to mention the fact that housekeeping services are only available every 3 days, moreover, the bathroom amenities normally found is Japanese hotels were conspicuously absent. On arrival at the hotel on Friday 3rd January I was asked to allow my debit card to be photocopied, when i questioned this I was informed that it is the hotel's policy to cover against damage or loss from the room. On Monday morning 6th January and prior to checking out of the hotel I received a notification from my bank in Singapore that some low-life in Australia had used my debit card details to make a purchase via Paypal, coincidence? When I raised the issue with the Australian receptionist he became quite agitated and defensive, you can draw your own conclusions.