Marroad Hakone

Hotels
8.0
/10
Very Good
282 reviews

What Guests Say About Their Stay

Nguyen K. D. H.
9.7
/ 10
The hotel will be enthusiastic and attentive and professional. If you have a chance to come here, you will definitely return to this hotel
See original
Alexis
10.0
/ 10
The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
jon
10.0
/ 10
Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Irina
10.0
/ 10
The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay!
In the Area
See Map
1320, Goura, Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0408

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Marroad Hakone is a good choice when you are visiting Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Marroad Hakone Address: Map & Location

1320, Goura, Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0408
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Discover More About Marroad Hakone

Location


Staying at Marroad Hakone is a good choice when you are visiting Hakone-machi.

About Marroad Hakone

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Marroad Hakone.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Marroad Hakone exclusively for you.

Marroad Hakone is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Marroad Hakone is the right place to stay.

All facilities in Marroad Hakone

Others Marroad Hakone
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Elevator

Food and Drinks

  • Breakfast
  • Bar

General

  • Parking
  • Terrace

Hotel Services

  • 24-hour Receptionist
  • Newspaper in lobby

Transportation

  • Access to train station

Things to Do

  • Sauna

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Marroad Hakone

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for continental breakfast: approximately JPY 2970 for adults and JPY 1650 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests with dinner-inclusive plans must check in by 5 PM. Dinner will not be guaranteed after this time and guests will not be refunded. Any special requests for guests with food allergies will not be accommodated.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 19:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 19:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Marroad Hakone
45
Number of floors in Marroad Hakone
1
Another facilities in Marroad Hakone
Others, Smoke-free area, Breakfast, Bar, Parking

Frequently asked question in Marroad Hakone

What are available facilities at Marroad Hakone?
There are top facilites at Marroad Hakone such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Marroad Hakone?
Check-in time at Marroad Hakone is staring from 15:00 - 19:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Marroad Hakone provide breakfast?
Yes, Marroad Hakone provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Marroad Hakone?
Marroad Hakone is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Marroad Hakone have?
Marroad Hakone has 1 floors.
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More Reviews from Other Guests in Marroad Hakone

Overall Ratings & Reviews Marroad Hakone

Traveloka (5)
Other sources (277)
8.0
Very Good
From 277 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Marroad Hakone

Number of reviews per page
20
40
Top reviews
Alexis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
Sheri
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The view, how quiet, and clean it was
Gig
icon-Leisure
Leisure
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The 2 beds were too close to get in and out of the one closest to the wall. The price of the food was almost the same price as the room, I guess to make up for the free booze, but we don’t drink alcohol so it was not really worth the price, the only thing we found to be worth it was the onsens but were divided by gender so as a married couple we were disappointed that we couldn’t use it together!!!
Read More
Jessie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best experience ever
jon
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Liliana
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities. We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner
Read More
Jesse
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Very pleased. Breakfast was an extraordinary value
BOON POO
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good.
Read More
Irina
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay!
Read More
Melinda
icon-Leisure
Leisure
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you!
Nima
4.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

It is a very rusty and old place. The place is also located far away from public transit on top of a hill which makes it difficult to commute.
Jeffrey
icon-Leisure
Leisure
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
Read More
Chanphen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.
Kelli
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.
Read More
KOTARO
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

good view point in the garden
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 313 week(s) ago

Expedia Group verified review

The room and the spa is perfect. I can’t offer the breakfast
Verified traveler
6.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby
Read More
Ksenia
10.0
/10
Reviewed 322 week(s) ago

Hotels.com verified review

Amazing hotel and service, onsen open from 5 to 00 very clean and fully equipped
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Lovely location, room has a great view over Hakone, however room does feel a bit dated and could use with and update. Staff are friendly and will advise where to dine if not in the hotel. Close by restaurants and shops and transport
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

Esta alojada arriba en Gora, subimos caminando unas barrancas super empinadas, pero el hotel esta muy bien!! El personal nos ayudo con todo. Super recomendable
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Marroad Hakone

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Marroad Hakone

Traveloka (5)
Other sources (277)
8.0
Very Good
From 277 reviews
Cleanliness

8.0

Room Comfort

8.0

Location

8.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Marroad Hakone

Number of reviews per page
20
40
Top reviews
Alexis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
Sheri
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The view, how quiet, and clean it was
Gig
icon-Leisure
Leisure
6.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

The 2 beds were too close to get in and out of the one closest to the wall. The price of the food was almost the same price as the room, I guess to make up for the free booze, but we don’t drink alcohol so it was not really worth the price, the only thing we found to be worth it was the onsens but were divided by gender so as a married couple we were disappointed that we couldn’t use it together!!!
Read More
Jessie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Best experience ever
jon
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Wonderful hotel with first class service. Rooms were big and had everything you could need. Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Liliana
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities. We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner
Read More
Jesse
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Very pleased. Breakfast was an extraordinary value
BOON POO
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good.
Read More
Irina
10.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

The hotel is located in the beautiful mountainous area, my room had an amazing view. The hosts were very accommodating, I was allowed to check in earlier on the day of arrival. The onsen was great! The minus about the Gota area is that it’s not offering a lot of dining places. However, the hotel has the restaurant. The food was delicious! I had a great time during my stay!
Read More
Melinda
icon-Leisure
Leisure
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you!
Nima
4.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

It is a very rusty and old place. The place is also located far away from public transit on top of a hill which makes it difficult to commute.
Jeffrey
icon-Leisure
Leisure
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect. The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
Read More
Chanphen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

It was a nice stay, I especially like the onsen. The staff were nice and helpful. Breakfast and dinner were ok and a little overpriced, there was also no variety to choose from.
Kelli
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Comfortable though very dated hotel. Onsen was lovely. There is no food at this hotel unless you’ve made a prior booking at the restaurant. The staff helpfully drove us down the hill to a convenience store to get meal for dinner. If arriving in Gora, it’s quite a hike up the hill, but if you’ve a Hakone Free Pass, get on the cable car and go two stops up the hill, then it’s just a short walk along to the hotel. Very quiet location. Nice spot to base yourself for exploring Hakone, though plan ahead for your meals as very limited evening dining options in Gora.
Read More
KOTARO
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

good view point in the garden
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 313 week(s) ago

Expedia Group verified review

The room and the spa is perfect. I can’t offer the breakfast
Verified traveler
6.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

Blast from the past! Quite dated but overall very spacious and comfortable. Getting to the hotel was a bit tricky with suitcases with the terrain in Gora but the hotel was close to the cable car which was great for the days we were exploring. Food was the biggest challenge, the restaurant was expensive for what we got, without many other options nearby
Read More
Ksenia
10.0
/10
Reviewed 322 week(s) ago

Hotels.com verified review

Amazing hotel and service, onsen open from 5 to 00 very clean and fully equipped
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

Lovely location, room has a great view over Hakone, however room does feel a bit dated and could use with and update. Staff are friendly and will advise where to dine if not in the hotel. Close by restaurants and shops and transport
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

Esta alojada arriba en Gora, subimos caminando unas barrancas super empinadas, pero el hotel esta muy bien!! El personal nos ayudo con todo. Super recomendable
Number of reviews per page
20
40