Onsen Guesthouse HAKONE TENT - Hostel

Hakone Tent was one of my favorite stays while backpacking in Japan! The staff is incredibly welcoming and friendly. Beautiful traditional rooms and relaxing onsens. The staff member Mana was outstanding. She had great recommendations of what to do in the area and would immediately help you with whatever you need. Great people like Mana made Hakone my favorite part of Japan! Can’t wait to return and reconnect with new friends.

Our host (Tai) was very friendly and helpful, the facilities were clean, the location was excellent (very close to Gora Station) and it was affordable. The place could use a little fixing up. At least one bathroom stall was closed (inoperable), one shower operable but needed fixing, and in the rock onsen, one of the shower hoses was leaking. Great for budget but could be better if some maintenance was done.

The place is a few minutes walk from the train station. The room is clean and the staff is friendly. We’re able to book the onsen for a nice hot soak. There was no onsite restaurant open when we stayed. It was a bit of hilly walk to a restaurant.

The staff are wonderful and so friendly. The location is a short walk from the Gora station and there’s a lovely coffee shop at the base of the hill the hotel is on. The rooms are plenty spacious and the bar / social area is warmly lit and friendly. The other guests staying were welcoming and chatty but would give you space if needed to. And the onsen!? Amazing. The stone bath is a great size to relax in and you can book a slot for the evening before you head out in the morning, the cypress bath is a little smaller but it’s available to use without a reservation. Either way, a lovely experience. Huge thank you to Naoya and the team - we loved our time at Hakone Tent ❤️

Very convenient property for experiencing the Hakone area. Staff were lovely. Very friendly and helpful. The private onsen was good.

Not worth

Really good shower and bathroom facilities. Would have given a higher rating if all the sinks were working.

The hostel is in a remodeled Ryokan so the walls are thin. It was not a huge problem as nobody was exceptionally noisy. They had earplugs available in room. Felt very safe staying as a mother with daughters. Doors to room, shared bathroom, shared shower, and onsen all locked.

Easily walkable to all things, staff was friendly

Feels cozy and the staff are Uni students

A wonderful hotel and equally a wonderful staff. The location of the hotel is fantastic and is quite close to the famous attractions such as gora park or the Hakone open air museum. I would recommend anyone who is interested in a traditional Japanese house, a fun atmosphere and a nice onsen to consider this place.

Wonderful stay! The people working here are friendly and helpful. We stayed with our 9 year old and had a great experience!

I loved my stay here that regret staying just one night. The food is great, the receptionist is very friendly. The room may look old but it's very cozy. I slept like a baby after using the onsen, which is accessible even beyond the reservation hours. Shower is equipped with amenities and very clean. No breakfast at the place but there's a coffee shop near. The pantry is stocked with coffee/tea if you'd want to have a cup in the middle of the night (like me). If I'll visit Hakone again, I'll stay here.

The apartment was terrific and really nice to stay in. The staff in Hakone Tent are welcoming and efficient, and helpful about the hotel and the area.

Very nice stay, with friendly and helpful staff and nice property (we stayed in the apartment). Convenient location, good food, nice amenities. The only downside is that the heaters kept on turning off.

I recently encountered an unfortunate situation during my family's stay at this hostel as the shared showers were spoilt upon our arrival. Definitely, we recognize that such issues are unfortunate and not within the hostel's control. However, we felt that the service recovery was significantly lacking. At this point, I would like to highlight that the staffs were really pleasant and polite throughout the entire process, we could see that they were frantic due to the situation however they still tried their best to maintain their composure. In an effort to address the inconvenience, the only compensation provided was a free small pizza for our family of four adults. While we appreciate any gesture to remedy the situation, it seems insufficient given the impact on our overall stay, especially considering the unresolved fundamental aspect of our stay—access to basic amenities. While acknowledging the efforts of the staff, I believe there's an opportunity for improvement at a higher level in terms of service recovery. In my past experiences with similar unfortunate incidents in other accommodations, some were able to offer a small refund as part of their resolution process.

We stayed here because it was traditional accommodation with an onsen near the train station in Gora. We weren’t disappointed with that part of the experience. We loved the private onsen and slept well on the mats, but because of the building is traditional and very old, it is showing it’s age. They provide you with ear plugs because the walls are literally paper thin. The staff were great. Gora is a sleepy town with not a lot of food options - especially in the morning. We walked to a 7-11 down a very pretty, but steep pathway. If you are looking for a little exercise to get you going in the morning this is a great option. There is also a coffee shop near the hotel. We did have really good food at Mami cafe, which opened at 11 am. We ate there before we started out for a full afternoon of tourist attractions.

Party of three adults, stayed for 1 night in June. Hotel is an easy walk to the local Rail and other local transportation station. The in-house restaurant is very good; all our dishes were excellent and affordable. Room was very nice and offered more than enough space for 3 adults with backpacks. We also enjoyed the rooftop terrace for a quick lunch.

Loved this place. Super clean and super convenient---less than 5 min. walk to the Gora Train Station. Friendly and helpful staff.

Stayed for 3 nights with family - fabulous experience for 2 boys 11&13 to stay with traditional futon beds, onsen and fabulous staff. Using Hakone free pass we loved the loop trip took around 6 hours and on a rainy day went to the outlet mall (30 minutes on bus) Highly recommend Pub Stop for amazing pizza and craft beer. If you are more flush then try next doors Gora Brewery & Grill by Nora - also delicious.