Smart Place Inn Kyoto Nijojo Horikawa

Everything was fine overall, except for one concerning incident: a staff member opened our door to let another guest in without verifying their room assignment. Although they later apologized, this is a serious breach of security. Fortunately, we were in the room at the time, and as a couple, the situation was manageable. However, had one of us been alone, out of the room, or in the shower, it would have been entirely unacceptable. The hotel should ensure guest safety and privacy.

Great hotel! Great area!

Good location, attentive staff, all appliances were clean and in working order. Would stay here again.

Great location The other Smart Inn is closer to public transportation This location you need to walk further

The room want give but it was efficient. Comfortable and a place for everything. Clean.

The location was great as we were off the beaten track and had a good insight into more local Kyoto rather than the key tourist areas. The hotel itself was great but the staff weren’t very personable. The advertised ‘staffed desk’ is probably an overeach as we had to check in and out through an iPad. The room and amenities were very good

This property is a block away from a local market and super markets, massage, hair salon, etc. From time to time they have a front desk representative, but most likely there will be no one there. You must access via a pass code to main entrance and your room. Laundry service was a plus!

Our experience was completely different to the reviews on here saying that the check-in procedure was difficult. It couldn't have been any easier for us. So clever and streamlined. The property was fantastic and located in a really nice part of Kyoto. A special mention goes to Brulee Kyoto just around the corner in Sanjo Dori for the best donuts going around! Also, the staff -especially Kae - at the central reception near Kyoto Station were super helpful, going above and beyond to help us with booking onwards ticket. Highly recommended!

Centrally located, quiet, very clean, love the Handy complementary phone. Great value for money.

Not your typical hotel as servicing of rooms would only have been the once in three days so for many I'd assume it would be just prior to checking in. That said, the room was tidy and marginally larger than some, but only marginally. There isn't the usual hotel reception but a young woman who let's you in and provides you with the key code for the building and another for the room. She's there to answer any questions should you need any assistance. Checkout is an electronic tablet on the desk when there's no one there which was the case for us. But back to the beginning, Grand Jappening have an office opposite Kyoto station where you can leave your bags prior to getting a lift to your hotel. You can also leave your bags for free at the end of your stay off you intend to do anything before leaving Kyoto. The bus drops you off a short distance and you're then given directions by the driver to the hotel. The hotel is in a lovely area near to a covered walkway but watch out for the many cyclists who never use their bells to warn you of their presence. Nijo station is a short walk away as are many shops and cafes/restaurants. Nijo Castle is nearby. The bed is the most comfortable I've slept in in a long time but the walls are thin. It sounded as if the neighbour was moving furniture late at night until someone else banged on their door. Get earplugs and you'd be fine. And the laundry is free

The hotel is well located and room has a good size if compared to most Japanese hotels. The check in time is really late and we had a problem with it. You have to do most of the things on your own as they do not have a full time reception. The receptionists assigned to some hours in the evening does not speak good english. There is also no room service. I think is quite expensive for the lack of service offered, but I must confess that in general our stay was good and confortable.

They promise to arrange the shuttle service but Never send me the email Request Cleaning room never do Shower gel finish ask for top up but never done

7 mins walk from station, the lobby doesn't have reception, all you have to do is check in via ipad with the check in number sent to you. The access to your room is password system. All is well just the one bad thing is the check in time is quite late, which is around 4pm.

This hotel chain has a number of branches in Kyoto, I stayed in the Kuromonsanjo branch which is a little closer to the castle, however due to my bad planning I ended up at the Nijo branch upon arrival. At the front door there was a phone which connected directly to head office (these hotels don’t have manned front desks) who was very helpful in explaining how could I get to my hotel and also offered to hold our luggage while we’re sightseeing. Once we located the correct branch they provided me the door code via the same phone system, self-check-in was fairly easy after that. The room was amazing, very modern, spacious for Japanese standards very comfy beds. They had a smart phone in the room for us to use and also USB ports to charge phones without needing a converter. The Kuromonsanjo branch was down a little alleyway but not hard to find, a manageable walk away from Nijo Castle (and the subway station there) bit longer walk to JR Nijo station and also not too far from restaurants on Oike Dori.

near subway Gojo station. Supermarket nearby. With free shutter bus. Staff are helper and carrying the luggage for us. Room size is better than most of the budget hotel. Self check-in and check out are quick and easy to use.

Good communication from hotel explaining every step. Check in was very easy. Room was immaculately clean and had everything that you could need whilst you where there. The free laundry room was an added bonus. Hotel is in a fantastic location and very quiet. Rooms don’t have a view (a brick wall) but that didn’t bother me as I was only sleeping in hotel. I would definitely return to this hotel again.

New and clean. Very small room but priced accordingly. Automated check-in and check-out: not so easy to follow if you haven't been though a similar process before.

Hotel is very nice, and close to many attractions. That being said, their check-in process is atrocious. They say the desk is open from 9am to 6pm, however no one is ever there! They are supposed to send you a code to get in the front door at 4pm, and then another code to check-in on an iPad once you are in. My wife and I didn't receive the code until after 5pm, and then it didn't work! We had to call the hotel multiple to times, eventually getting a very helpful operator who was able to get us in our room. Very disappointing,they want to use self check-in as cost savings, but it doesn't seem to work all that great, as two other groups had the same issues while we were there.

We arrived shortly before 6pm, and all the staff had already left for the day. The sliding front door requires a passcode, which we did not have, so only by the grace of an exiting patron were we able to enter the building. The only way to check in is via an iPad at the front desk. The iPad asked for a code in order to check in, which I had never received. Luckily my friend used the telephone at the front desk and in Japanese was able to obtain the necessary information to check in. Apparently I was supposed to receive an email with that check-in number. Once we got to our room, we found that there were no washcloths, only a hand towel and bath towel each. After again calling the hotel (via our cell phone since there was no telephone in the room) we found that they did not automatically provide such a towel, and since the staff was already gone for the day there was no way to obtain one. We ended up going to a local 100 yen store and buying a few washcloths to make up the experience. Needless to say, by this point we are pretty frustrated and disappointed at the GRAND JAPANING HOTEL Kuromonsanjo. However, the room was clean and in nice condition, the shower was warm, and the bed was quite comfortable. Once you negotiate the obstacles, it's a nice hotel.

宿泊階行エレベーターがフロントの奥にあるのでセキュリティ万全。 部屋に衣類芳香消臭剤、バスルームにクロースラインロープやシャワーカーテンポールがあったか覚えていませんが、ホテルに1階にコインランドリーがあるので長期滞在問題なし。 部屋にはPC作業などできる程度の机がありリモートワークや出張中の事務作業も可能。 商店街近くの立地ですがあまり騒がしくありませんでした。