Sutton Hotel Hakata City

Hotels
7.8
/10
Pleasant
975 reviews

What Guests Say About Their Stay

So Leng Chong
9.4
/ 10
Location is great, room spacious, breakfast good.
daniel
10.0
/ 10
Close to Hakata Station but not too close, which ideal since it not chaotic.
Kelvin
10.0
/ 10
Thoroughly enjoyed my 7 night stay, my only complaints were that it was a little dusty in some areas and there was only a microwave in the lobby. Otherwise a comfortable stay with great access to Hakata station and right across from a 23hr affordable food spot (Sukiya)
vanessa
10.0
/ 10
Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.
In the Area
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3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-shi, Kyushu, Japan, 812-0011

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Sutton Hotel Hakata City is a hotel in a good neighborhood, which is located at Hakata-ku. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sutton Hotel Hakata City

3-4-8 Hakata-Ekimae, Fukuoka, Fukuoka-shi, Kyushu, Japan, 812-0011
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Location


Sutton Hotel Hakata City is a hotel in a good neighborhood, which is located at Hakata-ku.

About Sutton Hotel Hakata City

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Sutton Hotel Hakata City.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sutton Hotel Hakata City exclusively for you.

With all facilities offered, Sutton Hotel Hakata City is the right place to stay.

All facilities in Sutton Hotel Hakata City

Others Sutton Hotel Hakata City
Others

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Coffee/tea in lobby
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Connectivity

  • Free WiFi

General

  • Smoking area

Accommodation Policy & General Information in Sutton Hotel Hakata City

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Nearby parking fee: JPY 1400 per night (33 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax will be collected at the property. The city tax ranges from JPY 200-500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • This property charges a daily storage fee for 2 or more pieces of luggage or packages.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 23:00 - to 11:00
Available rooms at Sutton Hotel Hakata City
162
Number of floors in Sutton Hotel Hakata City
13
Another facilities in Sutton Hotel Hakata City
Others, Safety deposit box, Coffee/tea in lobby, Luggage storage, Multilingual staff

Frequently asked question in Sutton Hotel Hakata City

What are available facilities at Sutton Hotel Hakata City?
There are top facilites at Sutton Hotel Hakata City such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sutton Hotel Hakata City?
The standard check-in time at Sutton Hotel Hakata City is starting from 15:00 - 23:00 while the latest check-out time is at Before 11:00
What is the star rating of Sutton Hotel Hakata City?
Sutton Hotel Hakata City is a 3.0-star hotel.
How many floors does Sutton Hotel Hakata City have?
Sutton Hotel Hakata City has 13 floors.
How many rooms are available at Sutton Hotel Hakata City?
Sutton Hotel Hakata City has 162 rooms in total.
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More Reviews from Other Guests in Sutton Hotel Hakata City

7.8
Pleasant
From 958 reviews
Cleanliness

8.0

Room Comfort

7.6

Location

9.2

Service and Facilites

8.2

Sort by
Most Relevant
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Traveler Reviews Sutton Hotel Hakata City

Number of reviews per page
20
40
Top reviews
Joseph
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The other reviews are true! The air conditioning hardly works, the wifi is slow during evening hours, and the beds are extremely hard and uncomfortable. Thankfully they had fans for use otherwise I wouldn’t have been comfortable enough to sleep. Aside from all that I did appreciate the larger than average room and full size bathroom and bathtub. The room was obviously aged but appeared to be clean. Unfortunately based on the bed alone I most definitely could not recommend anyone stay here. Unless you’re already adapted to sleeping on concrete.
Read More
daniel
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Close to Hakata Station but not too close, which ideal since it not chaotic.
Xavier
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not a lot of space to store your luggage if you're heavily loaded
Shaun
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

500m or so from the main train station. So rougky 5 minute walk. Which is very handy if youve got heavy or lots of luggage. Only stayed here for 2 nights and wasnt there a lot. The room seemed very dated and a bit unkept. Chipped desks and chairs, hair in the showers which weren't mine. Not the nicest hotel but it did what i needed it to and it had a fridge which was very handy. Location made it very convenient for me, so wasnt the end of the world. Not the worst hotel ive stayed in but far from the best
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Mark
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The beds are hard as a rock. My hips are still soar 24 hours later.
Kelvin
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Thoroughly enjoyed my 7 night stay, my only complaints were that it was a little dusty in some areas and there was only a microwave in the lobby. Otherwise a comfortable stay with great access to Hakata station and right across from a 23hr affordable food spot (Sukiya)
Brad
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Beds are the equivalent of sleeping on a plywood floor with a blanket. The "airconditioning" was non existent. Upon entering our room on the 11th floor we were greeted with a temperature or 28C. Turned on the AC however no reprieve from the heat was given. The only thing we had was the window which did only opened a few Inches. The room was clean ish. The shower head was not connected to the hose. I was able to fix that. The fridge although keeps items cool generated a ton of heat to the room adding to our discomfort. Despite asking the front desk about the airconditioning the response was the a/c wasn't available yet. This hotel is only suitable for one night.
Read More
Hau Yan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I couldn’t sleep at all during my stay. The room temperature was hard to adjust and the bed was not comfortable.
diane
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was too small.
vanessa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.
Michael
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.
Michael
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Clean property but old
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Close to Hakata station. Great breakfast with friendly staff.
Greg
4.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

You cannot control the A/C so it gets VERY hot. There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am. not great
Greg
4.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's extra, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Read More
Greg
4.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Read More
Ng
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Walking distance to Train Station. Clean & Conducive ... But, Breakfast for 3 days unchanged. Senior Japanese staff request is to walk to Train Station for Taxi to Airport. But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am) Taxi
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 307 week(s) ago

Expedia Group verified review

Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 318 week(s) ago

Expedia Group verified review

Airport bus front of the hotel. Breakfast good but menu same everyday. Nice staff. Less than 10 minutes walk to Hakata Station.
Number of reviews per page
20
40

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Others 4 Sutton Hotel Hakata City

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.8
Pleasant
From 958 reviews
Cleanliness

8.0

Room Comfort

7.6

Location

9.2

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sutton Hotel Hakata City

Number of reviews per page
20
40
Top reviews
Joseph
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The other reviews are true! The air conditioning hardly works, the wifi is slow during evening hours, and the beds are extremely hard and uncomfortable. Thankfully they had fans for use otherwise I wouldn’t have been comfortable enough to sleep. Aside from all that I did appreciate the larger than average room and full size bathroom and bathtub. The room was obviously aged but appeared to be clean. Unfortunately based on the bed alone I most definitely could not recommend anyone stay here. Unless you’re already adapted to sleeping on concrete.
Read More
daniel
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Close to Hakata Station but not too close, which ideal since it not chaotic.
Xavier
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not a lot of space to store your luggage if you're heavily loaded
Shaun
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

500m or so from the main train station. So rougky 5 minute walk. Which is very handy if youve got heavy or lots of luggage. Only stayed here for 2 nights and wasnt there a lot. The room seemed very dated and a bit unkept. Chipped desks and chairs, hair in the showers which weren't mine. Not the nicest hotel but it did what i needed it to and it had a fridge which was very handy. Location made it very convenient for me, so wasnt the end of the world. Not the worst hotel ive stayed in but far from the best
Read More
Mark
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The beds are hard as a rock. My hips are still soar 24 hours later.
Kelvin
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Thoroughly enjoyed my 7 night stay, my only complaints were that it was a little dusty in some areas and there was only a microwave in the lobby. Otherwise a comfortable stay with great access to Hakata station and right across from a 23hr affordable food spot (Sukiya)
Brad
4.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Beds are the equivalent of sleeping on a plywood floor with a blanket. The "airconditioning" was non existent. Upon entering our room on the 11th floor we were greeted with a temperature or 28C. Turned on the AC however no reprieve from the heat was given. The only thing we had was the window which did only opened a few Inches. The room was clean ish. The shower head was not connected to the hose. I was able to fix that. The fridge although keeps items cool generated a ton of heat to the room adding to our discomfort. Despite asking the front desk about the airconditioning the response was the a/c wasn't available yet. This hotel is only suitable for one night.
Read More
Hau Yan
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

I couldn’t sleep at all during my stay. The room temperature was hard to adjust and the bed was not comfortable.
diane
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room was too small.
vanessa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Rooms are good size. Staffs are friendly. Breakfast is very good. Location is great.
Michael
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Rooms has central air conditioning only, ie you can't control how cool or hot in your room. If they have heat on, your room can be very uncomfortablely hot like an apartment building with heat on in the winter months.
Michael
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Clean property but old
John
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Close to Hakata station. Great breakfast with friendly staff.
Greg
4.0
/10
Reviewed 68 week(s) ago

Hotels.com verified review

You cannot control the A/C so it gets VERY hot. There is no parking, you have to pay for extra pillows and the Internet is pretty much useless at times, even at 6am. not great
Greg
4.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's extra, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Read More
Greg
4.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

This hotel looks like it's going to be one of them fancy ones... but it's not. First of all the Internet is terrible. They have a note on each floor about "rush hour" but really, it's hit and miss. A lot of miss... The A/C, even on high wasn't enough for 37C outside and we were sweating inside the room so we had to request a fan for the room. If you want an extra pillow that's Y200, I don't know for you, but I never paid for an extra pillow before (they only provide 2 per bed, so 1 each, in our situation) The staff is really nice and friendly and speak some English. Shower is small but good. Laundry is also very efficient and convenient. There is no parking, they said we could stop in front of the hotel, but the traffic was heavy and felt like it would be mean to others so we went to the (super cheap) parking behind the hotel and carried our stuff.
Read More
Ng
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 301 week(s) ago

Hotels.com verified review

Walking distance to Train Station. Clean & Conducive ... But, Breakfast for 3 days unchanged. Senior Japanese staff request is to walk to Train Station for Taxi to Airport. But, able to help by Junior (Chinese girl) to request Taxi to Airport (5am) Taxi
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 307 week(s) ago

Expedia Group verified review

Location was excellent, 6min walk from hakata station. Bus stop at the front of the hotel. Staff was super nice. They marked down my request and offered help at the time when i check in. So i do not need to repeat what i want.
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 318 week(s) ago

Hotels.com verified review

The hotel is about 10 minutes from Hakata station. Airport bus is in front of the bus station. Hotel is clean, near to shopping district.
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 318 week(s) ago

Expedia Group verified review

Airport bus front of the hotel. Breakfast good but menu same everyday. Nice staff. Less than 10 minutes walk to Hakata Station.
Number of reviews per page
20
40