Mercure Klaipeda City

The staff are amazing which is why I return to this hotel on every visit. Short walk to the main restaurant/bar area in the centre.

ok

Good property, nice facilities, good staff

Stayed for a week. Restaurant/Bar staff were fantastic. Room service/cleaning staff were absolutely excellent. Hotel is more of a business hotel, with a nice location near the centre. Room was nice and big. Room cleaning staff kept the cleanliness of the room as probably the best I have ever seen and I stayed at a lot of hotels. So well done to that team. Reception was not very good. Not very helpful and did not explain much at check in or whenever I engaged with them. It’s meant to be 24hour but one night I was locked out and tried calling them and ringing the doorbell but no one answered. Eventually I had to ring and wake another guest staying at the hotel to help me in. The reception staff apologised saying they didn’t hear me but it’s not good that I was just left out there. This was not the night porters fault. The doorbell was not working properly or the external phone line working and no one told me the doors lock and what time etc The food is very nice and the restaurant staff are very good at their jobs. Overall it is a good hotel but the reception needs a bit of attention.

A nice hotel in a fairly quiet area convenient to the Old City, the ferry to the Spit, restaurants and other attractions.

We had a wonderful stay here. The only thing we had trouble with was controlling the heat but we opened a window to help and turned it off to help from keeping it too warm. The bathroom floors were also heated which was fantastic but we did have to keep the floor mats down so that it wasn’t too hot for our feet. We did not consider these things to be actual ISSUES as they are in place to of course keep you comfortable and cozy, but it would be our only feedback. Everyone there was wonderful and we will be back again if ever in this part of Lithuania, in the future.

Staff at front desk very helpful, especially Monika. Room, bed and breakfast was outstanding. 10E a day for parking right next door.

I really miss the old architecture design with the cozy bar inside the restaurant now that is changed to a more of a modern clean restaurant style. It’s it’s nice but it’s not the same for the value it is a nice hotel and the staff is very pleasant and customer friendly. I would give them a 10 out of 10. Also the location is very good.

This property is of average quality in a brand which generally is not known for higher end or luxury facilities. It is distinctly overpriced for what it offers, but we are ALL-Accor members, so some leverage to ask for things was worth the extra price. The staff largely is comprised of fairly nice people with the exception of the front desk, someone named Monika, whose behavior over the time spent there escalated from slightly argumentative on arrival to out and out disrespectful, both to other members of our party, and eventually to me. I regret having prepaid two days here, because I’d like to leave right away, when bullied for 10€ for parking, after having clearly instructing that a) there was a do not call request for today, and b ) clearly stating that I didn’t want to discuss 10€ at that moment, and would happily pay same before checkout, this person nonetheless persisted in attempting to extract a commitment from me as to exactly how and when I would pay 10€ to the point where I needed to hang up the phone. Does this facility hire collection agents for hospitality jobs? Who behaves this way? Im not here, having prepaid two nights and being a rewards member, to have my credibility rudely questioned by some ill-mannered college student, and over 10€. All the other discrepancies were tolerable until today’s unacceptably thoughtless phone call. For the price one pays, where is the money going if people like this are hired?

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Nice rooms. Breakfast needs improvement

Fantastic all round, just needs more choice of pillows

Overall was fine. Difficult to find someone at the front desk. Was really HOT. A/C wasn’t adjustable and so hot in the room it was difficult to sleep. Breakfast was fabulous, people were friendly.

Nice, clean and comfortable.

Really safe and clean. Great service and every effort made to make things as normal as possible

Very difficult to book hotel room on hotels.com to include children as even with 1 child it insists you book 2 rooms for most hotels! So i always ring ahead and discuss hotel policy before booking, rang and was told needed junior suite for 2 adults and 2 kids under 5 even though no extra bedding would be available or an increase over other rooms. Junior suite was not available so reception and reservations manager said a premium room would be allowed and she will organise everything to make sure we have queen bed and a crib. Got email confirming everything. Made booking and arrived at hotel, same girl i spoke to on phone was on reception. She now said the premium rooms left had only 2 small single beds in them. She suggested pushing them together! We explained the obvious reasons this wouldnt work and she offered a standard room with a queen bed instead, even though it was conditional we booked a premium. I asked for a refund on the difference in the rooms and complained. A refund seemed a step too far and a manager was called, they spoke and now a premium room with a queen bed was available and ready. Not a very nice way to be welcomed and obvious upselling for no reason other than they feel it necessary! I feel it is unethical and dishonest to treat a family this way, we didnt have breakfast included so there was no difference to the hotel if we had our kids with us. Only bad point to what is a beautifil city, we are planning to return but wont be staying at radisson again!

Great location, friendly staff, perfect breakfast.

Overall good hotel with very good breakfast delivered to the room ( hotel was busy with just few rooms so breakfast was delivered to room ) Thanks for the friendly staff.

Probably the best hotel in lodging-challenged klaipeda. Solid three stars.

A very decent hotel with all the necessary amenities. Friendly staff, delicious breakfast, perfect quote location, however still within short walking distance to old town, harbor, and all other main attractions. Highly recommended.