Metro Hotel @ KL Sentral

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8.2
/10
Very Good
2,446 reviews

What Guests Say About Their Stay

Rydz E.

10.0
/ 10
The housekeeping staff at every level are really diligent. They really clean the hotel rooms every day. It's amazing. They are very diligent and very polite and kind. Thank you to all the housekeeping staff at Metro Hotel.
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Rydz E.

10.0
/ 10
The accommodation and staff here are really good, especially the one named Sha...it's cool, I'll say the same thing. The owner of Sha is really great and very polite, thank you for letting me know Sha.
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Verified Traveler

10.0
/ 10
This is one of the best hotels in Kuala Lumpur, particularly located on KL Sentral. I shall definitely return to this wonderful hotel, thank you.

Syarifah N.

9.7
/ 10
Since the first time I have always booked Metro Hotel and it has never disappointed me, it is safe, clean, the staff are friendly, and it is easy to access because it is close to KL Sentral and NU Central Mall.
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R***n

8.5
/ 10
Comfortable, clean and very strategic hotel. The location is right in front of KL Sentral. The hotel is next to Nasi Kandar Haji Tapah Restaurant which is very delicious and clean. My family and I will stay here again.
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In the Area
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No 3 Jln Thambypillai, Brickfields, KL Sentral, Kuala Lumpur, Malaysia, 50470

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
note: hotel was previously named Hotel Metro at KL Sentral Staying at Metro Hotel @ KL Sentral is a good choice when you are visiting KL Sentral. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Metro Hotel @ KL Sentral

No 3 Jln Thambypillai, Brickfields, KL Sentral, Kuala Lumpur, Malaysia, 50470
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Lobby Metro Hotel @ KL Sentral
Lobby 2 Metro Hotel @ KL Sentral

Discover More About Metro Hotel @ KL Sentral

note: hotel was previously named Hotel Metro at KL Sentral

Location
Staying at Metro Hotel @ KL Sentral is a good choice when you are visiting KL Sentral.

About Metro Hotel @ KL Sentral

For you, travelers who wish to travel comfortably on a budget, Metro Hotel @ KL Sentral is the perfect place to stay that provides decent facilities as well as great services.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Metro Hotel @ KL Sentral provides a pleasant accommodation for your stay.

Metro Hotel @ KL Sentral is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Metro Hotel @ KL Sentral exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Metro Hotel @ KL Sentral is a hotel with great comfort and excellent service according to most hotel's guests.

Staying at Metro Hotel @ KL Sentral will surely satisfy you with its great hospitality and affordable price.

All facilities in Metro Hotel @ KL Sentral

Lobby Metro Hotel @ KL Sentral
Lobby
Exterior Metro Hotel @ KL Sentral
Exterior
Bedroom Metro Hotel @ KL Sentral
Bedroom
In-room Bathroom Metro Hotel @ KL Sentral
In-room Bathroom

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Cafe
  • Continental breakfast
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Vegetarian meal

Connectivity

  • Free WiFi

General

  • AC
  • Family room
  • Smoking area

Accessibilty

  • Accessible bathroom
  • Wheelchair accessible

Public Facilities

  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Photocopier

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Money changer
  • 24-hour Receptionist
  • 24-hour security
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter
  • Tours

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

Accommodation Policy & General Information in Metro Hotel @ KL Sentral

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.



Deposit Policy
Deposit MYR 20.00 is required upon check-in. The accommodation accepts cash and debit card.

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets are not allowed in the accommodation.

Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room for all registered hotels with the Malaysian Government. This is in addition to the existing taxes that could be collected at the hotel upon check-in. Please check with the hotel upon arrival regarding these taxes.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Metro Hotel @ KL Sentral
84
Number of floors in Metro Hotel @ KL Sentral
6
Another facilities in Metro Hotel @ KL Sentral
A la carte dinner, A la carte lunch, Breakfast, Cafe, Continental breakfast

Frequently asked question in Metro Hotel @ KL Sentral

What are available facilities at Metro Hotel @ KL Sentral?
There are top facilites at Metro Hotel @ KL Sentral such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Metro Hotel @ KL Sentral?
The standard check-in time at Metro Hotel @ KL Sentral is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Metro Hotel @ KL Sentral provide breakfast?
Yes, Metro Hotel @ KL Sentral provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Metro Hotel @ KL Sentral?
Metro Hotel @ KL Sentral is a 2.0-star hotel.
How many floors does Metro Hotel @ KL Sentral have?
Metro Hotel @ KL Sentral has 6 floors.
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More Reviews from Other Guests in Metro Hotel @ KL Sentral

Overall Ratings & Reviews Metro Hotel @ KL Sentral

Traveloka (2,021)
Other sources (425)
8.5
Very Good
From 2,021 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.4

Meal

7.9

Location

8.9

Service and Facilites

8.4

People often mention about Metro Hotel @ KL Sentral
All
Bedroom (90)
Distance to City Center (89)
Staff Friendliness (89)
Accessibility (87)
Bathroom (75)
Room Space (68)
Ambiance (67)
Surroundings (63)
Check-in/out Time (62)
Hotel Area (61)
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Traveler Reviews Metro Hotel @ KL Sentral

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 day(s) ago
Convenient, next to mamak. There’s a KK Mart nearby and banks. If you need to exchange money, do it inside NU Sentral. Better fees than at the airport, to be honest. I sped walked there when I realized we need to give a cash deposit of RM30. It’s best for those who just need a quick power nap to continue exploring KL. It’s also only a few minutes walk to the mall, which is connected to the KL Sentral Station. Best 🫶
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Asmuni M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Near restaurants and public transportation.
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Transportation access is very easy.
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The staff is very helpful and friendly.
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H***H
icon-origin-TRAVELOKA
7.6
/10
Reviewed 1 week(s) ago
The blanket was too thin, and its inner filling was separate from the cover. Around 10 PM, we asked the front desk if we could get an extra blanket, but the staff told us that housekeeping had already finished for the day. The staff was quite cold and did not offer any other solution. The room also had a very strange and loud noise, possibly from the water pressure or plumbing. It was quite disturbing. The soundproofing was not very good either, as we could hear noises from outside. Also, toothbrushes and toothpaste were not provided. Overall, the stay was not very comfortable and could be improved.
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Daniel M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
I enjoyed my stay here. The staff were friendly, the room was nice, clean, and the bathroom was also spotless. My room's AC leaked, but it was still cool. There are plenty of eateries nearby, and it's close to KL Sentral station and the Monorail. Overall, it's the best.
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A***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff were very friendly and helpful during the check-in process.
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w***n
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
This location is easy to access via public transportation, as well as the restaurant next to the hotel if you want to try nasi kandar.
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P***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Room is big enough for 2 guests and breakfast voucher is provided for ABC restaurant. Location is great, just behind KL Sentral, making it easy for travelling and connecting to Metro City.
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Tini S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location feels like in the city center, close to everywhere, friendly and helpful staff.
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s***y
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The room is bright and clean. The AC is good. It's just a bit noisy because it's not soundproof. Rooms with windows are a bit noisy because of outside noise all night long. The staff is okay. Bath soap is available, but not much else. Close to the elevator to KL Sentral. There's Chinese food in front. Halal food is available all around.
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juliana T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I stayed 3 nights here. Despite the reviews, apparently it’s all good. Location is super near the MRT station and Ngee Ann City mall. Front office was nice and explained how the water heater switch and water conditioning worked. Bed and floor are clean. They have an ironing space outside the room. The only minus is the acoustics; you can hear people talking and the sound of doors in the hallway outside the room. Well, bring earplugs if needed.
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Rydz E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The housekeeping staff at every level are really diligent. They really clean the hotel rooms every day. It's amazing. They are very diligent and very polite and kind. Thank you to all the housekeeping staff at Metro Hotel.
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1 people find it helpful
Rydz E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The accommodation and staff here are really good, especially the one named Sha...it's cool, I'll say the same thing. The owner of Sha is really great and very polite, thank you for letting me know Sha.
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P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 6 week(s) ago
Staff are unfriendly, shouting and angry.
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1 people find it helpful
F***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and close to everywhere.
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S***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 6 week(s) ago
The location was nice, close to everything. However, unfortunately, I had to change hotels due to the unfriendly staff. The rude staff yelled and got angry in front of many people in the lobby. This incident didn't just happen to me, but to other guests as well. The Indian staff were nice. The ones with the worst manners were the ones with short, crew-cut hair, whether male or female.
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Mohamad R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Close to KL Sentral, friendly staff
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Overall good location, clean bedroom and friendly staff. The boot room for 4 people is not comfortable with a glass bathroom because it uses glass and people can see our shadow when inside the bathroom. Only got bath soap, no amenities, no sandals. Poor quality towel.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Hotel room corridor noisy. At midnight, children were talking and adults were slamming the room door heavily because the door did not have a door lever to close the door slowly. Not recommended for friends to stay.
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