Shangri La Tanjung Aru Kota Kinabalu

The hotel property and bfast are amazing. Nice pools and pvt beach. Very nice. However, the carpet in the room had a terrible smell. The furniture is a little worn but the bathroom has been updated.

Best for holiday trip. hotel facilitate with great equipment/ facilities , food options and scenery. Only the bar menu next to the pool i think its way too much over price and not worth it. The orher restaurant are reasonable.

Morning breakfast was crowded as the area is quite secluded . A lot of varieties in the breakfast spread but the live station does not meet the standard of 5 stars hotel .

Great hotel and accommodation. Breakfast need to be a bit more European/ Australian oriented. Prices at restaurants a bit high. We want to mention James, at the reception to say my big THANK YOU 🙏, for his help, support and great customer service! Looking for something particular, he did his best to help as. Again -big, big THANK YOU, James !!! The best customer assistant we ever met worldwide !

Overall, it is worse than Shangri-La Cebu Mactan. The sunset isn't particularly spectacular, but it's acceptable. Breakfast is not tasty. The staff are not friendly.

Nice staff, good facilities, really enjoyed

Just excellent. Also, great for those who bring their children.

I have traveled the world many times. Over 1,000,000 miles in the air last I checked. I have stayed in slums and I have stayed in resorts. This is the best place I have stayed by far and for a great price. The food was great, staff was very friendly and attentive, all spoke English pretty well. The room service was divine and the buffets were insanely assorted and delicious. It is a short boat ride to different islands for snorkeling and water activities. Additionally if you upgrade you get access to free food and alcohol for afternoon tea and adults time in the restaurant. They also have so many activities for children and you can drop your child around 11am and have that romantic vacation you have been wanting while your kids play.

Excellent staff service and good ambience, will visit next year - keep up the good work

Stayed in Tanjung ocean view which got nice sunset view. All staff- room service, breakfast room , pool area, are all excellent. Check in was good, got upgrade . Pool was very old but maintained very well and clean. Beach area was not that good. Breakfast got everything, fresh juice, fruits pomelo etc. noodle sections. As mentioned before by others late check out is not allowed even when hotel is less than a third full. We were given “ star lounge access for staying on but as mentioned by others nothing in there except toilets.

We loved the property with one exception: despite complaining nothing was done about the fact that we had only cold water in the shower for four days.

Kids facilities are amazing which it’s important for families. The outdoor bbq buffet and shows was amazing The staff was very kind and helpful Lorena, and Ann from the lounge

The staff was very friendly and helpful. I like the diversity in the staff employed (age, gender and ability). Some areas can do with a spruce up (floor of the pool).

What a delightful stay ! From the moment we walked up the steps to the sound of the gong ,cool towels and refreshing drinks- friendly and accommodating staff - we knew we were in for a treat . Hotel surrounds and pool are beautiful , the yoga class in the morning right next to the water was a lovely way to start the day. Food plentiful and delicious with a huge variety of dishes. Always something going on and yet blissful places to be still and relaxed. The staff are always smiling and will go out of their way to help .Best 4 days we have spent in a long time - we will be back for sure - terima kasih Shangri La Tanjung Aru for a wonderful stay .

We loved our stay, the hotel is beautiful, with fantastic facilities. The staff were incredibly friendly and made us feel so welcome. The breakfast selection was extensive, and although busy when we were there, it was very well managed. We had access to the Club Lounge, and this was fabulous. The pool was wonderful. We also used the Star Jetty for an island transfer and water sports and the service here was great too. All in all, a fantastic hotel for a family holiday, and we would very much recommend.

We had great time.

Hotel and staff were absolutely outstanding. We absolutely loved our stay and didn’t want to come home

Children playground water fun

Very nice hotel

We really enjoyed our stay for 3 nights at the hotel. 3 nights went by so quickly that we wished that we could have stayed longer. The facilities offered by the hotel are excellent especially for families with children. Special mention to receptionist Dzarif for making our stay more memorable with the seaview room. Will really come back to stay in the hotel again in the future.