StayInn Gateway Hotel Apartment

Apartments
7.7
/10
Pleasant
329 reviews

What Guests Say About Their Stay

satiah
10.0
/ 10
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
CHUNG PONG
10.0
/ 10
We felt comfortable and safe staying at this hotel. Plus it also has a rooftop pool so it was really nice.
john koh
10.0
/ 10
Love it, worth it. Simple breakfast and excellent staffs. Only minor set back is the lift to the lobby is slow due to offices up the building.
In the Area
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9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: apartment was previously named Stayinn Gateway Hotel Apartment Staying at StayInn Gateway Hotel Apartment is a good choice when you are visiting Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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StayInn Gateway Hotel Apartment Address: Map & Location

9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100
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Lobby StayInn Gateway Hotel Apartment
Lobby 2 StayInn Gateway Hotel Apartment

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StayInn Gateway Hotel Apartment Rates per Night

Planning your getaway and wondering about hotel prices? Finding the best hotel rates for StayInn Gateway Hotel Apartment is easy. Room rates at StayInn Gateway Hotel Apartment start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best StayInn Gateway Hotel Apartment hotel rates? Traveloka is your go-to source for the latest deals and discounts.

StayInn Gateway Hotel Apartment Location & Address

Wondering where to find StayInn Gateway Hotel Apartment? The hotel address is 9, Jalan Bukit Mata, Bandaraya Kuching, Kuching, Sarawak, Malaysia, 93100. It's situated in the vibrant area of Singapore, known for its bustling streets and diverse culinary scene. The hotel is approximately 5 km from the city center.

How to go to StayInn Gateway Hotel Apartment from Airport

Need to know how to get to StayInn Gateway Hotel Apartment from the airport? Getting to the hotel from Changi Airport (SIN) is straightforward, with several convenient options available. Here's a breakdown to help you plan your journey:

  • Taxi (most direct): Taxis are readily available at the airport and offer a direct route to the hotel. The ride takes approximately 20 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are also available at the airport. This is a convenient option, and the ride takes approximately 20 minutes, depending on traffic.
  • MRT (most affordable): Take the MRT from Changi Airport Station to the nearest station to the hotel. This is the most affordable option, but it may require a transfer and take around 45 minutes.

Tips: For the most convenient route, consider a taxi or Ride Hailing service for a direct transfer. If you're on a budget, the MRT is a great option, but be prepared for a longer journey.

StayInn Gateway Hotel Apartment Reviews & Summary

Curious about what other guests think of StayInn Gateway Hotel Apartment? Hotel reviews often highlight the hotel's excellent location and friendly service. Guests frequently praise the comfortable rooms and the convenient access to local attractions.

A standout feature is the hotel's proximity to public transport, making it easy to explore the city. One guest raved, "I loved my stay at StayInn Gateway Hotel Apartment! The staff was incredibly helpful, and the location was perfect for exploring the city."

StayInn Gateway Hotel Apartment Room Types Available

What kind of rooms can you expect at StayInn Gateway Hotel Apartment? The hotel offers a variety of room types to suit different needs and preferences. Here's a look at the categories of hotel rooms available:

  • Deluxe Room: These rooms typically offer a comfortable space with modern amenities.
  • Superior Room: Slightly larger than the Deluxe rooms, offering more space and often better views.
  • Family Room: Designed for families, these rooms usually have more space and extra beds.
  • Suite: For those seeking extra luxury, suites offer separate living areas and premium amenities.

Please note that smoking preferences and pet policies may vary, so it's best to check with the hotel directly for specific details.

Hotel Facilities in StayInn Gateway Hotel Apartment

What amenities can you enjoy at StayInn Gateway Hotel Apartment? The hotel provides a range of facilities to enhance your stay. Here's a list of what you can expect:

  • Swimming Pool: Enjoy a refreshing dip in the hotel's swimming pool.
  • Fitness Center: Stay active with the hotel's fitness center, equipped with various exercise machines.
  • 24-Hour Front Desk: The front desk is available around the clock to assist with any needs.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Operating hours and extra fees may vary, so it's best to confirm with the hotel upon booking.

Hotel Buffet or Restaurant/Cafe in StayInn Gateway Hotel Apartment

Looking for dining options at StayInn Gateway Hotel Apartment? The hotel offers a variety of dining experiences to satisfy your cravings. Here's a glimpse of what you can expect:

  • Restaurant Name: Offers a diverse menu with local and international dishes.
  • Cafe Name: Serves light meals, snacks, and beverages.

Prices per person and opening hours may vary, so it's best to check with the hotel directly.

StayInn Gateway Hotel Apartment Airport pickups and How to Book

Does StayInn Gateway Hotel Apartment offer airport transfers? Many hotels provide airport shuttle services to make your arrival and departure as smooth as possible. Here's what you need to know:

The hotel offers airport pick-up services. To book, you typically need to provide your flight details in advance. It's recommended to book at least 24 hours before your arrival to ensure availability.

Nearby MRT Station & Bus Stops

How easy is it to get around from StayInn Gateway Hotel Apartment? The hotel's location offers convenient access to public transport. Here's a look at the nearby MRT stations and bus stops:

  • Nearest MRT Station: The nearest MRT station is approximately 1 km away.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.

You can use a Singapore Tourist Pass or EZ-Link card for easy payment on public transport. These cards can be purchased at MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

What are some fun things to do near StayInn Gateway Hotel Apartment? If you're looking for nearby activities, here are some family-friendly attractions:

  • Singapore Zoo: A world-renowned zoo with a wide variety of animals. Distance: 15 km. Entry Price: $48 USD.
  • Gardens by the Bay: A stunning garden with Supertree structures and conservatories. Distance: 6 km. Entry Price: $28 USD.
  • Singapore Botanic Gardens: A UNESCO World Heritage site with beautiful gardens and walking paths. Distance: 8 km. Entry Price: Free.
  • ArtScience Museum: A museum that combines art, science, culture, and technology. Distance: 7 km. Entry Price: $19 USD.
  • National Museum of Singapore: Explore Singapore's history and culture. Distance: 5 km. Entry Price: $10 USD.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near StayInn Gateway Hotel Apartment (Singapore)

Where can you find great food near StayInn Gateway Hotel Apartment? If you're looking for nearby dining options, here are some recommendations:

  • Tiong Bahru Bakery: Known for its delicious pastries and coffee.
  • Lau Pa Sat: A historic food market with a wide variety of local dishes.
  • Maxwell Food Centre: A hawker center with famous stalls like Tian Tian Chicken Rice.

Local Street Food:

  • Hainanese Chicken Rice: A classic Singaporean dish.
  • Laksa: A spicy noodle soup with coconut milk.
  • Kaya Toast: Toast with coconut jam and butter, a local breakfast favorite.
  • Chilli Crab: A must-try seafood dish.
  • Satay: Grilled meat skewers with peanut sauce.

Shopping places near StayInn Gateway Hotel Apartment (Singapore)

Where can you shop near StayInn Gateway Hotel Apartment? If you're looking for shopping places, here are some options:

  • Orchard Road: A famous shopping street with a wide range of malls and department stores.
  • VivoCity: A large shopping mall with a variety of retail stores and dining options.
  • Marina Bay Sands: Offers luxury shopping and dining experiences.

Other Places to Stay Near StayInn Gateway Hotel Apartment

Looking for other accommodation options near StayInn Gateway Hotel Apartment? Here are some alternative hotels in Singapore:

Luxury/5–6 Star Hotels Nearby:

  • The Ritz-Carlton, Millenia Singapore
  • Marina Bay Sands
  • Fullerton Bay Hotel

Four-Star Hotels Nearby:

  • Hotel Boss
  • York Hotel
  • Village Hotel Bugis

Three-Star Hotels Nearby:

  • Hotel G Singapore
  • Ibis Singapore on Bencoolen
  • Fragrance Hotel - Bugis

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

For 4-star:

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For 3-star:

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Hotel availability and booking

Ready to book your stay at StayInn Gateway Hotel Apartment? Finding hotel availability and making reservations is easy with Traveloka. You can quickly check room availability and secure your booking through our user-friendly platform.

Book your stay today and enjoy a seamless travel experience with Traveloka!

All facilities in StayInn Gateway Hotel Apartment

Swimming Pool StayInn Gateway Hotel Apartment
Swimming Pool
Fitness Center StayInn Gateway Hotel Apartment
Fitness Center
Functional Hall StayInn Gateway Hotel Apartment
Functional Hall
Lobby StayInn Gateway Hotel Apartment
Lobby
Accommodation Services StayInn Gateway Hotel Apartment
Accommodation Services

In-room Facilities

  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Garden
  • Outdoor pool
  • Sun loungers

Food and Drinks

  • Breakfast
  • No alcohol

Transportation

  • Limited parking

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in StayInn Gateway Hotel Apartment

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Check in is at 2pm, check out is before 12noon. Late check out is chargeable RM20nett per hour from 1pm onwards. Lobby Floor at Level 4, Reception is 24hrs. Hotel is connecting to Carpark building (surcharge). Hotel provide free parking at availability upon arrival (refundable deposit required @ RM100 per lot).
For bookings made between 1 - 10 Oct 2020, Deluxe 2-Bedroom Apartment (Room Only) will have Guaranteed Free Upgrade to Premier 2-Bedroom Apartment (Room Only)

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at StayInn Gateway Hotel Apartment
44
Number of floors in StayInn Gateway Hotel Apartment
11
Another facilities in StayInn Gateway Hotel Apartment
Cable TV, Desk, DVD player, Hairdryer, In-room safe

Frequently asked question in StayInn Gateway Hotel Apartment

What are available facilities at StayInn Gateway Hotel Apartment?
There are top facilites at StayInn Gateway Hotel Apartment such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at StayInn Gateway Hotel Apartment?
Check-in time at StayInn Gateway Hotel Apartment is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does StayInn Gateway Hotel Apartment provide breakfast?
Yes, StayInn Gateway Hotel Apartment provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of StayInn Gateway Hotel Apartment?
StayInn Gateway Hotel Apartment is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does StayInn Gateway Hotel Apartment have?
StayInn Gateway Hotel Apartment has 11 floors.
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More Reviews from Other Guests in StayInn Gateway Hotel Apartment

7.2
Pleasant
From 166 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.2

Service and Facilites

7.4

Sort by
Most Relevant
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Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Top reviews
IvanOh
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 281 week(s) ago

Expedia Group verified review

Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Christine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 316 week(s) ago

Hotels.com verified review

unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Eric
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Azhar
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Staff was friendly but room carpet wasnt very clean
Chin Yen
8.0
/10
Reviewed 397 week(s) ago

Hotels.com verified review

The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.
Sp
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Verified traveler
8.0
/10
Reviewed 402 week(s) ago

Expedia Group verified review

Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Verified traveler
6.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

poor lift service
Rachid
6.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
satiah
10.0
/10
Reviewed 415 week(s) ago

Hotels.com verified review

room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Verified traveler
6.0
/10
Reviewed 418 week(s) ago

Hotels.com verified review

The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
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Verified traveler
8.0
/10
Reviewed 427 week(s) ago

Hotels.com verified review

The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Read More
mel
8.0
/10
Reviewed 427 week(s) ago

Expedia Group verified review

Close to everything. Easy place to stay for a family. Good pool.
Gim Hong
8.0
/10
Reviewed 429 week(s) ago

Hotels.com verified review

I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
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Lee
8.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

suitable for short stay. Don't get fool by the photos.
Gabrielle
2.0
/10
Reviewed 439 week(s) ago

Expedia Group verified review

We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Mohd
6.0
/10
Reviewed 445 week(s) ago

Expedia Group verified review

Internet connection was poor. Was only able to connect to the network on the first night there, subsequently, failed to connect despite trobleshooting my device. Staff assured me that they will inform the network provider regarding the issue and recommended me to connect to other floor networks, but I was still unable to connect to those using my laptop and mobile phone. Nevertheless, it is a reasonably-priced hotel located within the vicinity of the likes of Pullman (50 metres away) and Hilton. Room (4/5) - comfortable bed, balcony was available, air-conditioning was in working order and hot shower was available at all time. Staffs were friendly, approachable and helpful. Checkout was fast - only needed to pass them my keys and that was it. Overall, I would recommend this hotel (service apartment) for stay, if you would not mind staying without internet connection. A good alternative if you are heading down to Kuching for a conference, etc. held at Pullman/Hilton and would like to spend less for a similar quality accommodation. (Hopefully the administrators will have sorted this issue out by the time you see this review)
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tey
4.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

The poor image is they do no have parking. If you stay on weekday. High chance to get Saman . As it is public goverment parking area. Breakfast choice is extremely less. If you want book it, please select no breakfast, save the money to go outside eat.
L
4.0
/10
Reviewed 450 week(s) ago

Expedia Group verified review

We stayed in a Superior King Room at Ariva when we were stopping by Kuching for a night. Staff were generally friendly and helpful, check in was quick. However, that's about where the positives end. The hotel is very dated - it looked like it could have been a decent hotel years ago, but it is now just a very old place with a shaky lift, sinking beds, loose and leaking taps and stained carpets. Shower pressure was great and we were able to check in early (around 10am) and check out late (1pm) at no extra charge, so these were plus points. However, all things considered, we wouldn't recommend this hotel for its price.
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Abdullah
6.0
/10
Reviewed 453 week(s) ago

Expedia Group verified review

No breakfast provided (checked with hotel staff), contrary to booking n iterinary statement. Can I get refund? This hotel not suitable for muslim, no pail, no water hose at toilet bowl.
Number of reviews per page
20
40

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Bedroom 4 StayInn Gateway Hotel Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 166 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.2

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Top reviews
IvanOh
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 281 week(s) ago

Expedia Group verified review

Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Christine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 316 week(s) ago

Hotels.com verified review

unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Eric
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Azhar
8.0
/10
Reviewed 351 week(s) ago

Expedia Group verified review

Staff was friendly but room carpet wasnt very clean
Chin Yen
8.0
/10
Reviewed 397 week(s) ago

Hotels.com verified review

The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.
Sp
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Verified traveler
8.0
/10
Reviewed 402 week(s) ago

Expedia Group verified review

Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Verified traveler
6.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

poor lift service
Rachid
6.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
satiah
10.0
/10
Reviewed 415 week(s) ago

Hotels.com verified review

room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Verified traveler
6.0
/10
Reviewed 418 week(s) ago

Hotels.com verified review

The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
Read More
Verified traveler
8.0
/10
Reviewed 427 week(s) ago

Hotels.com verified review

The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Read More
mel
8.0
/10
Reviewed 427 week(s) ago

Expedia Group verified review

Close to everything. Easy place to stay for a family. Good pool.
Gim Hong
8.0
/10
Reviewed 429 week(s) ago

Hotels.com verified review

I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
Read More
Lee
8.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

suitable for short stay. Don't get fool by the photos.
Gabrielle
2.0
/10
Reviewed 439 week(s) ago

Expedia Group verified review

We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Mohd
6.0
/10
Reviewed 445 week(s) ago

Expedia Group verified review

Internet connection was poor. Was only able to connect to the network on the first night there, subsequently, failed to connect despite trobleshooting my device. Staff assured me that they will inform the network provider regarding the issue and recommended me to connect to other floor networks, but I was still unable to connect to those using my laptop and mobile phone. Nevertheless, it is a reasonably-priced hotel located within the vicinity of the likes of Pullman (50 metres away) and Hilton. Room (4/5) - comfortable bed, balcony was available, air-conditioning was in working order and hot shower was available at all time. Staffs were friendly, approachable and helpful. Checkout was fast - only needed to pass them my keys and that was it. Overall, I would recommend this hotel (service apartment) for stay, if you would not mind staying without internet connection. A good alternative if you are heading down to Kuching for a conference, etc. held at Pullman/Hilton and would like to spend less for a similar quality accommodation. (Hopefully the administrators will have sorted this issue out by the time you see this review)
Read More
tey
4.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

The poor image is they do no have parking. If you stay on weekday. High chance to get Saman . As it is public goverment parking area. Breakfast choice is extremely less. If you want book it, please select no breakfast, save the money to go outside eat.
L
4.0
/10
Reviewed 450 week(s) ago

Expedia Group verified review

We stayed in a Superior King Room at Ariva when we were stopping by Kuching for a night. Staff were generally friendly and helpful, check in was quick. However, that's about where the positives end. The hotel is very dated - it looked like it could have been a decent hotel years ago, but it is now just a very old place with a shaky lift, sinking beds, loose and leaking taps and stained carpets. Shower pressure was great and we were able to check in early (around 10am) and check out late (1pm) at no extra charge, so these were plus points. However, all things considered, we wouldn't recommend this hotel for its price.
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Abdullah
6.0
/10
Reviewed 453 week(s) ago

Expedia Group verified review

No breakfast provided (checked with hotel staff), contrary to booking n iterinary statement. Can I get refund? This hotel not suitable for muslim, no pail, no water hose at toilet bowl.
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