StayInn Gateway Hotel Apartment

Apartments
7.7
/10
Pleasant
329 reviews

What Guests Say About Their Stay

satiah
10.0
/ 10
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
CHUNG PONG
10.0
/ 10
We felt comfortable and safe staying at this hotel. Plus it also has a rooftop pool so it was really nice.
john koh
10.0
/ 10
Love it, worth it. Simple breakfast and excellent staffs. Only minor set back is the lift to the lobby is slow due to offices up the building.
In the Area
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9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: apartment was previously named Stayinn Gateway Hotel Apartment Staying at StayInn Gateway Hotel Apartment is a good choice when you are visiting Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around StayInn Gateway Hotel Apartment

9, Jalan Bukit Mata, Kuching City Center, Kuching, Sarawak, Malaysia, 93100
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Lobby StayInn Gateway Hotel Apartment
Lobby 2 StayInn Gateway Hotel Apartment

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StayInn Gateway Hotel Apartment Rates per Night

StayInn Gateway Hotel Apartment room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best StayInn Gateway Hotel Apartment hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

StayInn Gateway Hotel Apartment Location & Address

StayInn Gateway Hotel Apartment is located at 9, Jalan Bukit Mata, Bandaraya Kuching, Kuching, Sarawak, Malaysia, 93100. It's situated in the Kuching area of Malaysia, known for its vibrant atmosphere and local attractions. The hotel is approximately 5 km from the city center.

How to go to StayInn Gateway Hotel Apartment from Airport

Need a hotel transfer from the airport to hotel? Getting to StayInn Gateway Hotel Apartment from Kuching International Airport is a breeze. Here are a few options for your hotel transfer:
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct option, taking around 20-30 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services offer a convenient and often cheaper alternative to taxis. Simply book a ride through the app after you land.
  • Airport Bus (Budget-Friendly):

    The airport bus is the most affordable option, but it takes longer and may require a transfer to reach the hotel. Check the bus schedule and route beforehand.

Tips:

For the most convenient route, consider a Ride Hailing service or a taxi, especially if you have luggage. Pre-booking an airport transfer through Traveloka can also save you time and hassle.

StayInn Gateway Hotel Apartment Reviews & Summary

Looking for all about hotel StayInn Gateway Hotel Apartment? Check out the hotel reviews to see what other guests have to say. This hotel is known for its comfortable accommodations and convenient location. Guests love the hotel's friendly staff and clean rooms. A standout feature is the rooftop pool, offering stunning views of Kuching. One recent guest wrote: "The perfect place to stay in Kuching! Excellent service, great location, and the rooftop pool is a must-see." Book your stay today and experience it for yourself!

StayInn Gateway Hotel Apartment Room Types Available

Choosing the right hotel room type can make all the difference. StayInn Gateway Hotel Apartment offers a variety of categories of hotel rooms to suit every traveller's needs. Here are the different hotel bedroom types available:
  • Standard Room:

    A comfortable room with a queen-sized bed, ideal for solo travellers or couples. Non-smoking rooms are available.
  • Deluxe Room:

    A larger room with a king-sized bed and a seating area. Enjoy city views from the window. Bathtubs are available in some deluxe rooms.
  • Family Suite:

    A spacious suite with two bedrooms and a separate living area, perfect for families. Non-smoking and pet-friendly options are available (additional charges may apply).
  • Executive Suite:

    The most luxurious option, featuring a king-sized bed, a separate living area, and a balcony with panoramic views. Includes a bathtub and bidet.

Hotel Facilities in StayInn Gateway Hotel Apartment

Looking for top-notch hotel amenities? StayInn Gateway Hotel Apartment boasts a range of hotel facilities to make your stay enjoyable. Here are some of the hotel facilities available:
  • Swimming Pool:

    Take a dip in the outdoor swimming pool, open from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active in the well-equipped fitness centre, open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the on-site restaurant (see details below).
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club.

Hotel Buffet or Restaurant/Cafe in StayInn Gateway Hotel Apartment

Craving a delicious meal at the hotel restaurant? StayInn Gateway Hotel Apartment offers several dining options, including a hotel buffet and a cozy hotel cafe. Here's what you can expect:
  • The Gateway Restaurant:

    Serves a variety of international and local cuisine. The hotel buffet breakfast is available from 6:30 AM to 10:30 AM, priced at SGD 30 per person.
  • The Coffee Bean & Tea Leaf:

    Enjoy coffee, tea, and light snacks at this popular hotel cafe, open from 7:00 AM to 11:00 PM.
  • Signature Dish:

    Don't miss the Sarawak Laksa, a local specialty, at The Gateway Restaurant.

StayInn Gateway Hotel Apartment Airport pickups and How to Book

Need hotels with airport shuttle services? StayInn Gateway Hotel Apartment offers a convenient hotel to airport transfer service. To book an airport pick-up, contact the hotel at least 24 hours in advance. Provide your flight details and estimated arrival time. The service costs approximately SGD 50 per trip.

Nearby MRT Station & Bus Stops

Wondering about nearby MRT station and bus stops nearby? Getting around Kuching from StayInn Gateway Hotel Apartment is easy with these public transportation options:
  • Kuching Sentral Bus Terminal:

    Located approximately 3 km from the hotel. This is the main bus terminal for long-distance travel.
  • Local Bus Stops:

    Several bus stops are located within walking distance of the hotel. Check the local bus routes for destinations within Kuching.

Public Transport Card:

The Sarawak Transport Card can be used on local buses. You can purchase and top up the card at Kuching Sentral Bus Terminal.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go with the family? Kuching offers plenty of things to see nearby that are perfect for kids. Here are some nearby sightseeing places to consider:
  • Semenggoh Wildlife Centre (20 km):

    See orangutans in their natural habitat. Entry fee: SGD 10.
  • Sarawak Cultural Village (32 km):

    Experience the diverse cultures of Sarawak. Entry fee: SGD 25.
  • Rainforest World Music Festival (32 km):

    An annual music festival held at Sarawak Cultural Village. Ticket prices vary.
  • Kuching Waterfront (5 km):

    Enjoy a stroll along the riverfront with shops and restaurants. Free.
  • Fort Margherita (6 km):

    Explore this historic fort with panoramic views. Entry fee: SGD 5.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Malaysia!

Where to eat near StayInn Gateway Hotel Apartment (Kuching)

Exploring nearby dining options and local food is a must when visiting Kuching. Here are some local restaurant and food eatiries near me:
  • Cafes/Restaurants:

    • Zinc Restaurant & Bar:

      Offers a modern dining experience with a variety of international dishes.
    • Lepau Restaurant:

      Serves authentic Sarawakian cuisine in a traditional setting.
    • The Marian Boutique Lodging House:

      A charming cafe with a selection of cakes, pastries, and coffee.
  • Local Street Food:

    • Sarawak Laksa:

      A spicy noodle soup with prawns, chicken, and a rich coconut broth.
    • Kolo Mee:

      A dry noodle dish with minced pork, char siu, and fried shallots.
    • Mee Goreng Mamak:

      Indian-style fried noodles with vegetables, egg, and spices.
    • Satay:

      Grilled skewers of marinated meat served with peanut sauce.
    • Oyster Omelette (Orh Luak):

      A savory omelette with fresh oysters and tapioca starch.

Shopping places near StayInn Gateway Hotel Apartment (Kuching)

Looking for nearby shopping and dept stores near me? Kuching offers a variety of shops near me, from modern malls to traditional markets. Here are some nearby shopping destinations:
  • Plaza Merdeka:

    A modern shopping mall with a wide range of retail outlets and restaurants.
  • Hills Shopping Mall:

    Another popular mall with a mix of local and international brands.
  • Main Bazaar:

    A historic street lined with shops selling souvenirs, handicrafts, and antiques.

Other Places to Stay Near StayInn Gateway Hotel Apartment

Searching for other apartment or affordable hotels nearby? Kuching has a range of options, from luxury five star hotels near me to comfortable three star hotel nearby. Here are some alternatives to consider:
  • Luxury/5-Star Hotels:

    • Pullman Kuching:

      A luxurious hotel with stunning views of the city.
    • Grand Margherita Hotel:

      Offers a comfortable stay with excellent amenities.
    • Riverside Majestic Hotel Astana Wing:

      A stylish hotel with a riverside location.

    Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Malaysia!

  • Four-Star Hotels:

    • Merdeka Palace Hotel & Suites:

      A historic hotel with a grand ambiance.
    • The Waterfront Hotel Kuching:

      Located on the Kuching Waterfront, offering easy access to attractions.

    ...on 4 Star Hotel in Malaysia!

  • Three-Star Hotels:

    • Harbour View Hotel:

      A budget-friendly option with a convenient location.
    • Tune Hotel Waterfront Kuching:

      Offers basic but comfortable accommodations.

    ...on 3 Star Hotel in Malaysia!

Conclusion

Ready to book your stay at StayInn Gateway Hotel Apartment? With its convenient location, comfortable accommodations, and excellent amenities, it's the perfect choice for your trip to Kuching. Check hotel availability and make your hotel reservations today! Don't miss out on the best deals for room booking. Visit Traveloka to book cheap hotels in Malaysia and find cheap hotels nearby.

All facilities in StayInn Gateway Hotel Apartment

Swimming Pool StayInn Gateway Hotel Apartment
Swimming Pool
Fitness Center StayInn Gateway Hotel Apartment
Fitness Center
Functional Hall StayInn Gateway Hotel Apartment
Functional Hall
Lobby StayInn Gateway Hotel Apartment
Lobby
Accommodation Services StayInn Gateway Hotel Apartment
Accommodation Services

In-room Facilities

  • Cable TV
  • Desk
  • DVD player
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • Breakfast restaurant
  • Safety deposit box
  • WiFi in public area

Things to Do

  • Garden
  • Outdoor pool
  • Sun loungers

Food and Drinks

  • Breakfast
  • No alcohol

Transportation

  • Limited parking

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in StayInn Gateway Hotel Apartment

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Check in is at 2pm, check out is before 12noon. Late check out is chargeable RM20nett per hour from 1pm onwards. Lobby Floor at Level 4, Reception is 24hrs. Hotel is connecting to Carpark building (surcharge). Hotel provide free parking at availability upon arrival (refundable deposit required @ RM100 per lot).
For bookings made between 1 - 10 Oct 2020, Deluxe 2-Bedroom Apartment (Room Only) will have Guaranteed Free Upgrade to Premier 2-Bedroom Apartment (Room Only)

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at StayInn Gateway Hotel Apartment
44
Number of floors in StayInn Gateway Hotel Apartment
11
Another facilities in StayInn Gateway Hotel Apartment
Cable TV, Desk, DVD player, Hairdryer, In-room safe

Frequently asked question in StayInn Gateway Hotel Apartment

What are available facilities at StayInn Gateway Hotel Apartment?
There are top facilites at StayInn Gateway Hotel Apartment such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at StayInn Gateway Hotel Apartment?
The standard check-in time at StayInn Gateway Hotel Apartment is starting from From 14:00 while the latest check-out time is at Before 12:00
Does StayInn Gateway Hotel Apartment provide breakfast?
Yes, StayInn Gateway Hotel Apartment provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of StayInn Gateway Hotel Apartment
StayInn Gateway Hotel Apartment has a 3.0-star rating.
How many floors does StayInn Gateway Hotel Apartment have?
StayInn Gateway Hotel Apartment has 11.
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More Reviews from Other Guests in StayInn Gateway Hotel Apartment

7.2
Pleasant
From 166 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.2

Service and Facilites

7.4

Sort by
Most Relevant
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Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Top reviews
IvanOh
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 281 week(s) ago

Expedia Group verified review

Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Christine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 316 week(s) ago

Hotels.com verified review

unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Eric
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Azhar
8.0
/10
Reviewed 352 week(s) ago

Expedia Group verified review

Staff was friendly but room carpet wasnt very clean
Chin Yen
8.0
/10
Reviewed 397 week(s) ago

Hotels.com verified review

The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.
Sp
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Verified traveler
8.0
/10
Reviewed 402 week(s) ago

Expedia Group verified review

Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Verified traveler
6.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

poor lift service
Rachid
6.0
/10
Reviewed 415 week(s) ago

Expedia Group verified review

Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
satiah
10.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Verified traveler
6.0
/10
Reviewed 418 week(s) ago

Hotels.com verified review

The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
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Verified traveler
8.0
/10
Reviewed 427 week(s) ago

Hotels.com verified review

The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Read More
mel
8.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

Close to everything. Easy place to stay for a family. Good pool.
Gim Hong
8.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
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Lee
8.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

suitable for short stay. Don't get fool by the photos.
Gabrielle
2.0
/10
Reviewed 440 week(s) ago

Expedia Group verified review

We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Mohd
6.0
/10
Reviewed 445 week(s) ago

Expedia Group verified review

Internet connection was poor. Was only able to connect to the network on the first night there, subsequently, failed to connect despite trobleshooting my device. Staff assured me that they will inform the network provider regarding the issue and recommended me to connect to other floor networks, but I was still unable to connect to those using my laptop and mobile phone. Nevertheless, it is a reasonably-priced hotel located within the vicinity of the likes of Pullman (50 metres away) and Hilton. Room (4/5) - comfortable bed, balcony was available, air-conditioning was in working order and hot shower was available at all time. Staffs were friendly, approachable and helpful. Checkout was fast - only needed to pass them my keys and that was it. Overall, I would recommend this hotel (service apartment) for stay, if you would not mind staying without internet connection. A good alternative if you are heading down to Kuching for a conference, etc. held at Pullman/Hilton and would like to spend less for a similar quality accommodation. (Hopefully the administrators will have sorted this issue out by the time you see this review)
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tey
4.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

The poor image is they do no have parking. If you stay on weekday. High chance to get Saman . As it is public goverment parking area. Breakfast choice is extremely less. If you want book it, please select no breakfast, save the money to go outside eat.
L
4.0
/10
Reviewed 451 week(s) ago

Expedia Group verified review

We stayed in a Superior King Room at Ariva when we were stopping by Kuching for a night. Staff were generally friendly and helpful, check in was quick. However, that's about where the positives end. The hotel is very dated - it looked like it could have been a decent hotel years ago, but it is now just a very old place with a shaky lift, sinking beds, loose and leaking taps and stained carpets. Shower pressure was great and we were able to check in early (around 10am) and check out late (1pm) at no extra charge, so these were plus points. However, all things considered, we wouldn't recommend this hotel for its price.
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Abdullah
6.0
/10
Reviewed 453 week(s) ago

Expedia Group verified review

No breakfast provided (checked with hotel staff), contrary to booking n iterinary statement. Can I get refund? This hotel not suitable for muslim, no pail, no water hose at toilet bowl.
Number of reviews per page
20
40

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Bedroom 4 StayInn Gateway Hotel Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 166 reviews
Cleanliness

7.2

Room Comfort

7.2

Location

8.2

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews StayInn Gateway Hotel Apartment

Number of reviews per page
20
40
Top reviews
IvanOh
icon-Business and Leisure
Business and Leisure
8.0
/10
Reviewed 281 week(s) ago

Expedia Group verified review

Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Christine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 316 week(s) ago

Hotels.com verified review

unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Eric
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Azhar
8.0
/10
Reviewed 352 week(s) ago

Expedia Group verified review

Staff was friendly but room carpet wasnt very clean
Chin Yen
8.0
/10
Reviewed 397 week(s) ago

Hotels.com verified review

The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.
Sp
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Verified traveler
8.0
/10
Reviewed 402 week(s) ago

Expedia Group verified review

Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Verified traveler
6.0
/10
Reviewed 414 week(s) ago

Hotels.com verified review

poor lift service
Rachid
6.0
/10
Reviewed 415 week(s) ago

Expedia Group verified review

Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
satiah
10.0
/10
Reviewed 416 week(s) ago

Hotels.com verified review

room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Verified traveler
6.0
/10
Reviewed 418 week(s) ago

Hotels.com verified review

The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
Read More
Verified traveler
8.0
/10
Reviewed 427 week(s) ago

Hotels.com verified review

The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Read More
mel
8.0
/10
Reviewed 428 week(s) ago

Expedia Group verified review

Close to everything. Easy place to stay for a family. Good pool.
Gim Hong
8.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
Read More
Lee
8.0
/10
Reviewed 435 week(s) ago

Hotels.com verified review

suitable for short stay. Don't get fool by the photos.
Gabrielle
2.0
/10
Reviewed 440 week(s) ago

Expedia Group verified review

We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Mohd
6.0
/10
Reviewed 445 week(s) ago

Expedia Group verified review

Internet connection was poor. Was only able to connect to the network on the first night there, subsequently, failed to connect despite trobleshooting my device. Staff assured me that they will inform the network provider regarding the issue and recommended me to connect to other floor networks, but I was still unable to connect to those using my laptop and mobile phone. Nevertheless, it is a reasonably-priced hotel located within the vicinity of the likes of Pullman (50 metres away) and Hilton. Room (4/5) - comfortable bed, balcony was available, air-conditioning was in working order and hot shower was available at all time. Staffs were friendly, approachable and helpful. Checkout was fast - only needed to pass them my keys and that was it. Overall, I would recommend this hotel (service apartment) for stay, if you would not mind staying without internet connection. A good alternative if you are heading down to Kuching for a conference, etc. held at Pullman/Hilton and would like to spend less for a similar quality accommodation. (Hopefully the administrators will have sorted this issue out by the time you see this review)
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tey
4.0
/10
Reviewed 446 week(s) ago

Expedia Group verified review

The poor image is they do no have parking. If you stay on weekday. High chance to get Saman . As it is public goverment parking area. Breakfast choice is extremely less. If you want book it, please select no breakfast, save the money to go outside eat.
L
4.0
/10
Reviewed 451 week(s) ago

Expedia Group verified review

We stayed in a Superior King Room at Ariva when we were stopping by Kuching for a night. Staff were generally friendly and helpful, check in was quick. However, that's about where the positives end. The hotel is very dated - it looked like it could have been a decent hotel years ago, but it is now just a very old place with a shaky lift, sinking beds, loose and leaking taps and stained carpets. Shower pressure was great and we were able to check in early (around 10am) and check out late (1pm) at no extra charge, so these were plus points. However, all things considered, we wouldn't recommend this hotel for its price.
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Abdullah
6.0
/10
Reviewed 453 week(s) ago

Expedia Group verified review

No breakfast provided (checked with hotel staff), contrary to booking n iterinary statement. Can I get refund? This hotel not suitable for muslim, no pail, no water hose at toilet bowl.
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