What do past guests say about Sunstone Hotel Penang?

Sunstone Hotel Penang is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Sunstone Hotel Penang

Name: Sunstone Hotel Penang
Address: 17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600, 17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Penang, 11600, Malaysia
Rating: 7.9

Hotels

7.9

/10

Pleasant

582 reviews

What Guests Say About Their Stay

Devita M. R. S.

9.4

/ 10

The staff are great, and the location for someone who's there for a medical trip to Lam Wah Ee is also great! Will definitely stay with them in the future!

J***i

9.4

/ 10

The hotel staff is very friendly, if the room is available then you can check in straight away, no need to wait until the time is up. The rooms are comfortable and nice, the wifi is also smooth.

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Indriana Rusmajie

9.4

/ 10

The room is fine, comfortable and the toilet is very good.

Stefani

9.1

/ 10

Near Lam Wah Ee Hospital. Near food market.

In the Area

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17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Sunstone Hotel Penang is a hotel in a good neighborhood, which is located at Jelutong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Sunstone Hotel Penang

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Sunstone Hotel Penang Address: Map & Location

17M, Lebuhraya Batu Lanchang, Taman Seri Damai, Georgetown, Jelutong, Penang, Malaysia, 11600

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Location

Sunstone Hotel Penang is a hotel in a good neighborhood, which is located at Jelutong.

About Sunstone Hotel Penang

Sunstone Hotel Penang is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, Sunstone Hotel Penang is the perfect place to stay that provides decent facilities as well as great services.

Have fun with various entertaining facilities for you and the whole family at Sunstone Hotel Penang, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Sunstone Hotel Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Sunstone Hotel Penang is suitable for you who value privacy during your stay.

Sunstone Hotel Penang is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Sunstone Hotel Penang is a wise choice for travelers visiting Jelutong.

All facilities in Sunstone Hotel Penang

Common Space

Lobby

Exterior

Bedroom

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Connecting rooms
Family room
Non-smoking room
Smoking area

Hotel Services

Front desk
24-hour Receptionist
24-hour security
Multilingual staff

In-room Facilities

Desk
Shower
TV

Transportation

Limited parking
Parking with surcharge

Public Facilities

Coffee shop
Elevator

Connectivity

Free WiFi

Accommodation Policy & General Information in Sunstone Hotel Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is being included in Hotel's Room Rate. With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at Sunstone Hotel Penang	22
Number of floors in Sunstone Hotel Penang	2
Another facilities in Sunstone Hotel Penang	ATM/Banking, Beauty salon, Grocery, Hair salon, Laundry

Frequently asked question in Sunstone Hotel Penang

What are available facilities at Sunstone Hotel Penang?

There are top facilites at Sunstone Hotel Penang such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at Sunstone Hotel Penang?

Check-in time at Sunstone Hotel Penang is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Sunstone Hotel Penang?

Sunstone Hotel Penang is officially classified as a 2.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Sunstone Hotel Penang have?

Sunstone Hotel Penang has 2 floors.

How many rooms are available at Sunstone Hotel Penang?

Sunstone Hotel Penang has 22 rooms in total.

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More Reviews from Other Guests in Sunstone Hotel Penang

Overall Ratings & Reviews Sunstone Hotel Penang

Traveloka (582)

7.9

Pleasant

From 582 reviews

Provided by travelers on

Cleanliness

7.9

Room Comfort

7.8

Meal

7.5

Location

8.1

Service and Facilites

7.8

People often mention about Sunstone Hotel Penang

All

Staff Friendliness (8)

Hotel Area (8)

Surroundings (7)

Accessibility (7)

Check-in/out Time (6)

Room Space (6)

Bedroom (6)

Family Friendly (5)

Soundproof (5)

Bathroom (5)

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Traveler Reviews Sunstone Hotel Penang

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Customer reviews

Verified Traveler

9.4

/10

Reviewed 7 day(s) ago

Can walk or take a Grab to Lam Hwa Ee Hospital, recommend

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M***M

Medical

8.2

/10

Reviewed 2 week(s) ago

Very close to Lam Wah Ee hospital. Quiet and clean. Thank you

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andi r.

Medical

9.7

/10

Reviewed 3 week(s) ago

The staff is friendly, friendly, and willing to help 👍, the hotel rooms are clean and smoke-free (for the Queen size with window)

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Eddy C.

Medical

9.4

/10

Reviewed 3 week(s) ago

The one and only hotel nearest to Lam Wah Ee Hospital, and thanks for the hospitality

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Eddy C.

Medical

9.4

/10

Reviewed 3 week(s) ago

very nice hotel, nearest from Lam Wah Ee Hospital, many food around the hotel

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Eddy C.

9.7

/10

Reviewed 3 week(s) ago

This time I stay here around 1 week, and happy stay here. I think this is the only one hotel nearest to Lam Wah Ee Hospital, many food around this hotel and no worry for laundry or mini market, also have market for vegetable, fish, meet around hotel, if want go to city, can call e-hailing or by bus. Thank you for the hospitality

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Mahardika P. C.

Medical

8.2

/10

Reviewed 3 week(s) ago

The hotel's location is strategic, the rooms are affordable and comfortable, and everything needs to be cleaned and replaced, even down to the amenities. The photos I uploaded are of the hotel's surroundings, so I never get bored staying here. Awesome.

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Mita K. E.

Medical

9.4

/10

Reviewed 6 week(s) ago

Close to Lam Wah Ee Hospital for those who don't feel comfortable sharing an apartment

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A***y

8.8

/10

Reviewed 6 week(s) ago

Very strategic, especially close to Lam Hwa Ee Hospital, opposite there is also a market, very practical for finding food

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F***a

Medical

8.2

/10

Reviewed 7 week(s) ago

The hotel service is good, the hotel is clean, but the AC is sometimes cold, sometimes not cold enough. Other services are okay, and it's close to food stalls and Lam Wah Ee Hospital.

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2 people find it helpful

Verified Traveler

8.2

/10

Reviewed 8 week(s) ago

The hotel staff was very helpful during the check-in process, as well as when we wanted to extend our stay.

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1 people find it helpful

Devita M. R. S.

Medical

9.4

/10

Reviewed 9 week(s) ago

The staff are great, and the location for someone who's there for a medical trip to Lam Wah Ee is also great! Will definitely stay with them in the future!

1 people find it helpful

Elly

10.0

/10

Reviewed 12 week(s) ago

All is okay, I always like this hotel.

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M***a

Medical

8.0

/10

Reviewed 28 week(s) ago

TV channels are not working properly.

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E***n

Medical

8.1

/10

Reviewed 30 week(s) ago

Near the Lam Wah Ee hospital, food court.

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hasbi i. s.

Medical

9.4

/10

Reviewed 34 week(s) ago

The staff is very friendly, both male and female.

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1 people find it helpful

C***t

9.4

/10

Reviewed 39 week(s) ago

This hotel is very comfortable and quiet.. the distance to the hospital is long, wow, 30 minutes walk and you'll arrive... the staff are friendly and kind, the rooms are clean and nice, the bathroom is clean. It's satisfying to stay here...

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Accommodation's Reply

30 Mar 2025

Thank you for choosing to stay at our hotel. Don't hesitate to come here. See you again

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A***a

Medical

5.4

/10

Reviewed 59 week(s) ago

The only good thing about this hotel is its location to Lam Wah Ee Hospital. The rest is bad. The receptionist is rude. I checked in for 2 days, and on the first day I was a no show because the plane was delayed. But they unilaterally canceled my 2nd day. After a little confirmation, they gave me a room for my 2nd day. In the morning, the electricity in the room suddenly went out. And after confirming to the reception at the time of check out (8-9 am I c. O) there was no apology at all from the reception. Even when I left there was no word of thanks for staying.

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1 people find it helpful

Accommodation's Reply

31 Oct 2024

First, thank you for staying at our hotel. To your knowledge, we were not informed about cancellation or non-attendance from your side, even when you were present at the hotel on the second day early from the check-in time, we also gave you an early check-in without having to wait until the check-in time. at 2pm. Regarding the lack of apology, we have investigated our receptionist who issued an apology even though we did not receive a report from another room that had no electricity that day. Regarding the thank you, our receptionist said thank you after he signed the deposit receipt. Please don't make this incorrect charge. Thank you. again for staying at Sunstaone and sorry if you had a bad experience

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S***a

8.5

/10

Reviewed 65 week(s) ago

The hotel is near to Lam wah ee hospital. There is a market infront. Just walk across to the market. There are so many kind of food in the market. The room is a bit old. The picture of the room is so good. But it 's opposite to the reality. We get a room with no window. So it feels Stuffy inside the room. Fortunately we just stay for one night.

2 people find it helpful

J***i

Medical

9.4

/10

Reviewed 73 week(s) ago

The hotel staff is very friendly, if the room is available then you can check in straight away, no need to wait until the time is up. The rooms are comfortable and nice, the wifi is also smooth.

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2 people find it helpful

Accommodation's Reply

16 Jul 2024

Thank you for your support...Please come here again..Thank you for choosing Susntone Hotel

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.