The Magellan Sutera

Resorts
8.4
/10
Very Good
1,146 reviews

What Guests Say About Their Stay

Hidayah
10.0
/ 10
Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money
Ronald
10.0
/ 10
Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
SHEA CHIN
10.0
/ 10
Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
In the Area
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1 Sutera Harbour Boulevard Kota Kinabalu, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named The Magellan Sutera Resort The Magellan Sutera is located in area / city Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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The Magellan Sutera Address: Map & Location

1 Sutera Harbour Boulevard Kota Kinabalu, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
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The Magellan Sutera Rates per Night

Planning your dream getaway and wondering about The Magellan Sutera hotel rates? You're in the right place! Hotel prices can fluctuate, but we're here to give you the lowdown. The Magellan Sutera room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best The Magellan Sutera hotel rates? Keep reading to find out more!

The Magellan Sutera Location & Address

The Magellan Sutera is located at 1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah, Malaysia. It's situated in the heart of Kota Kinabalu, known for its stunning sunsets and vibrant culture. The hotel is approximately 6 km from the city center, making it a convenient base for exploring all that Kota Kinabalu has to offer.

How to go to The Magellan Sutera from Airport

Arriving at Kota Kinabalu International Airport (BKI) and heading to The Magellan Sutera? Don't worry, getting there is a breeze! Here's a breakdown of your options for hotel transfer from airport to hotel:

  • Taxi (most direct): Taxis are readily available outside the airport. This is the fastest option, taking around 10-15 minutes, depending on traffic.
  • Ride Hailing (most convenient): Services like Grab are available at the airport. This is a convenient and often cost-effective option.
  • Hotel Shuttle (most comfortable): The Magellan Sutera may offer an airport shuttle service. Check with the hotel directly for availability and booking.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel shuttle in advance to avoid any wait times.

The Magellan Sutera Reviews & Summary

Want to know what other travelers think about The Magellan Sutera? Hotel reviews consistently highlight the hotel's stunning location, exceptional service, and luxurious amenities. Guests rave about the breathtaking views of the South China Sea and the impeccable attention to detail throughout the property. The hotel is known for its beautiful swimming pools and excellent dining options.

One guest raved, "The Magellan Sutera exceeded all expectations! The staff was incredibly friendly, the rooms were spacious and well-appointed, and the location was perfect for exploring Kota Kinabalu." Ready to experience it for yourself? Book your stay at The Magellan Sutera today!

The Magellan Sutera Room Types Available

Wondering about the different hotel room types at The Magellan Sutera? You'll find a variety of options to suit your needs, from cozy rooms to luxurious suites. Here's a glimpse at what you can expect:

  • Deluxe Room: Offers comfortable accommodations with city or sea views.
  • Premier Room: Features upgraded amenities and often includes a balcony.
  • Executive Suite: Provides more space and luxurious features, perfect for families or those seeking extra comfort.
  • Family Suite: Designed to accommodate larger groups, with multiple bedrooms and living areas.

Smoking/non-smoking rooms are available. Please specify your preference when booking. Pet-friendly options are not available.

Hotel Facilities in The Magellan Sutera

The Magellan Sutera boasts a wide array of hotel amenities and facilities designed to enhance your stay. Whether you're looking for relaxation or recreation, you'll find something to enjoy. Here's a look at what's on offer:

  • Swimming Pools: Multiple pools, including a children's pool, perfect for a refreshing dip.
  • Fitness Center: Stay active with a fully equipped gym.
  • Spa: Indulge in a relaxing massage or treatment at the spa.
  • Restaurants and Bars: Enjoy a variety of dining options, from casual cafes to fine dining restaurants.
  • Kids' Club: Keep the little ones entertained with fun activities and games.

Hotel Buffet or Restaurant/Cafe in The Magellan Sutera

Foodies, rejoice! The Magellan Sutera offers a delightful selection of hotel buffet and dining options to satisfy your cravings. Here's a taste of what you can expect:

  • Five Sails Restaurant: Offers a diverse buffet with international and local cuisine. Price per person: Approximately $30 USD.
  • Silk Garden Restaurant: Serves authentic Chinese dishes in an elegant setting.
  • Star Marina Cafe: A casual cafe offering light meals, snacks, and beverages.

Don't miss the fresh seafood and local specialties at Five Sails Restaurant!

The Magellan Sutera Airport pickups and How to Book

Need a smooth hotel to airport transfer? The Magellan Sutera offers airport pick-up services to make your arrival and departure hassle-free. Here's how to book:

  • Contact the hotel directly: You can arrange airport pick-up by contacting the hotel's reception or concierge.
  • Provide your flight details: Be sure to provide your flight number and estimated arrival time.
  • Advance notice: It's recommended to book your airport transfer at least 24 hours in advance to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Kota Kinabalu is easy with convenient public transport options near The Magellan Sutera. Here's what you need to know:

  • Bus Stops: Several bus stops are located within walking distance of the hotel, providing access to various parts of the city.
  • Public Transport Cards: You can purchase a local bus card at the bus station.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and places to visit with your family? The Magellan Sutera is ideally located near some fantastic attractions. Here are some kid-friendly options:

  • Tanjung Aru Beach: A beautiful beach perfect for swimming and enjoying the sunset. Distance from hotel: 5 km. Entry price: Free.
  • Kota Kinabalu City Mosque: A stunning mosque with beautiful architecture. Distance from hotel: 7 km. Entry price: Free.
  • Signal Hill Observatory Platform: Offers panoramic views of Kota Kinabalu. Distance from hotel: 8 km. Entry price: Free.
  • Atkinson Clock Tower: The oldest standing structure in Sabah. Distance from hotel: 7 km. Entry price: Free.
  • Sabah State Museum: Learn about the history and culture of Sabah. Distance from hotel: 9 km. Entry price: Approximately $3 USD.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near The Magellan Sutera (District 1)

Exploring the local food scene near The Magellan Sutera? You're in for a treat! Here are some nearby dining options:

  • Cafe/Restaurant: Little Italy Restaurant & Bar: Offers a variety of Italian dishes.
  • Cafe/Restaurant: Upperstar Restaurant & Bar: Serves Western and local cuisine.
  • Cafe/Restaurant: Welcome Seafood Restaurant: Known for its fresh seafood dishes.
  • Local Street Food: Hainanese Chicken Rice: A classic Malaysian dish.
  • Local Street Food: Laksa: A flavorful noodle soup.
  • Local Street Food: Nasi Lemak: Coconut rice with various accompaniments.
  • Local Street Food: Satay: Grilled meat skewers with peanut sauce.
  • Local Street Food: Seafood BBQ: Freshly grilled seafood.

Shopping places near The Magellan Sutera (District 1)

Need some retail therapy? Here are some shopping places near The Magellan Sutera:

  • Imago Shopping Mall: A large shopping mall with a wide variety of stores.
  • Suria Sabah Shopping Mall: Offers a mix of retail, dining, and entertainment options.
  • Centre Point Sabah: A popular shopping destination with various shops and restaurants.

Other Places to Stay Near The Magellan Sutera

Looking for other accommodation options near The Magellan Sutera? Here are some hotels in the area:

  • Luxury/5–6 Star Hotels Nearby:
  • Shangri-La's Tanjung Aru Resort & Spa: Offers luxurious accommodations and stunning views.
  • The Pacific Sutera Hotel: A luxurious hotel with excellent amenities.
  • Four Points by Sheraton Kota Kinabalu: A modern hotel with comfortable rooms.
  • Four-Star Hotels Nearby:
  • Hyatt Centric Kota Kinabalu: A stylish hotel with a great location.
  • Hotel 7: A modern hotel with comfortable rooms.
  • The Jesselton Hotel: A boutique hotel with a charming atmosphere.
  • Three-Star Hotels Nearby:
  • Cititel Express Kota Kinabalu: A budget-friendly hotel with a convenient location.
  • Langkah Syabas Beach Resort: A beachfront resort with a relaxed atmosphere.
  • Gaya Centre Hotel: A centrally located hotel with basic amenities.

For 5-star:

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Hotel availability and room booking

Ready to book your stay at The Magellan Sutera? Finding hotel availability and making reservations is easy with Traveloka. We offer a seamless booking experience, allowing you to secure your room with ease. Book your stay today and get ready for an unforgettable experience!

All facilities in The Magellan Sutera

Bar, Cafe and Lounge The Magellan Sutera
Bar, Cafe and Lounge
Swimming Pool The Magellan Sutera
Swimming Pool
Entertainment Facility The Magellan Sutera
Entertainment Facility
Fitness Center The Magellan Sutera
Fitness Center
Common Space The Magellan Sutera
Common Space

Hotel Services

  • Concierge
  • Money changer
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Tours
  • Wedding service

Sports and Recreations

  • Badminton
  • Billiard
  • Bowling alley
  • Fitness center
  • Game room
  • Golf
  • Golf course
  • Golf desk
  • Outdoor tennis court
  • Squash
  • Table tennis
  • Tennis

Things to Do

  • Children play area
  • Fitness center
  • Hot tub
  • Karaoke
  • Marina
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Private beach
  • Sauna
  • Spa

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Buffet dinner
  • Poolside bar

Transportation

  • Secure parking
  • Shopping center shuttle
  • Valet parking

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Business Facilities

  • Business center
  • Meeting facilities

Kids and Pets

  • Babysitting with surcharge
  • CRIBS

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in The Magellan Sutera

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.

Facility

Al Fresco Restaurant closed temporarily from 22-9-2025 to 5-12-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Magellan Sutera
456
Number of floors in The Magellan Sutera
5
Another facilities in The Magellan Sutera
Concierge, Money changer, Doorman, Express check-in, Express check-out

Frequently asked question in The Magellan Sutera

What are available facilities at The Magellan Sutera?
There are top facilites at The Magellan Sutera such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Magellan Sutera?
Check-in time at The Magellan Sutera is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Magellan Sutera provide breakfast?
Yes, The Magellan Sutera provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Magellan Sutera?
The Magellan Sutera is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Magellan Sutera have?
The Magellan Sutera has 5 floors.
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More Reviews from Other Guests in The Magellan Sutera

Overall Ratings & Reviews The Magellan Sutera

Traveloka (158)
Other sources (988)
8.4
Very Good
From 988 reviews
Cleanliness

8.2

Room Comfort

8.6

Location

9.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Magellan Sutera

Number of reviews per page
20
40
Top reviews
Faith
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This place is fine but I’d say very much surface style over substance.
Hidayah
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money
Carla
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Lovely staff, beautiful location and comfortable, clean room
Jacquie
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great room, great view. Lots of dining options. Pools not crowded.
Charlaine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Beautiful property with amazing views of the ocean. Lovely private beach within the resort which is ideal for children. The hotel staff were courteous, welcoming and ever ready to assist. True Sabahan hospitality!
Zainab
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Staff not really friendly
Amos
icon-Business
Business
4.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Great hotel but 1 of the worse receptionist i've met. Most were great just 1 of them which I think is not experienced. Would not go back again.
Ze
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Jihyun
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
James
icon-Leisure
Leisure
8.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
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Ronald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
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Pg Hj Mohd Noor Mashadi Bin Pg Hj
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

I found water leak from the bathroom to our bed area. #6217
Rajapillai
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Magellan Club breakfast and high tea
Siswati
8.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though
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carl-johan
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 149 week(s) ago

Hotels.com verified review

Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
Amy
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.
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Lee Ming
icon-Leisure
Leisure
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Nice sea view.
SHEA CHIN
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
Anna
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 168 week(s) ago

Hotels.com verified review

We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.
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Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Magellan Sutera

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Magellan Sutera

Traveloka (158)
Other sources (988)
8.4
Very Good
From 988 reviews
Cleanliness

8.2

Room Comfort

8.6

Location

9.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Magellan Sutera

Number of reviews per page
20
40
Top reviews
Faith
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This place is fine but I’d say very much surface style over substance.
Hidayah
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money
Carla
icon-Leisure
Leisure
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Lovely staff, beautiful location and comfortable, clean room
Jacquie
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Great room, great view. Lots of dining options. Pools not crowded.
Charlaine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Beautiful property with amazing views of the ocean. Lovely private beach within the resort which is ideal for children. The hotel staff were courteous, welcoming and ever ready to assist. True Sabahan hospitality!
Zainab
8.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Staff not really friendly
Amos
icon-Business
Business
4.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Great hotel but 1 of the worse receptionist i've met. Most were great just 1 of them which I think is not experienced. Would not go back again.
Ze
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Jihyun
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
James
icon-Leisure
Leisure
8.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
Read More
Ronald
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
Read More
Pg Hj Mohd Noor Mashadi Bin Pg Hj
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

I found water leak from the bathroom to our bed area. #6217
Rajapillai
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Magellan Club breakfast and high tea
Siswati
8.0
/10
Reviewed 128 week(s) ago

Expedia Group verified review

Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 134 week(s) ago

Expedia Group verified review

Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though
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carl-johan
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 149 week(s) ago

Hotels.com verified review

Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
Amy
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.
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Lee Ming
icon-Leisure
Leisure
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Nice sea view.
SHEA CHIN
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
Anna
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 168 week(s) ago

Hotels.com verified review

We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.
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