What do past guests say about Copal Tulum Hotel?

Copal Tulum Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Copal Tulum Hotel

Name: Copal Tulum Hotel
Address: Calle Ixchel sn, Tulum, Estado de Quintana Roo, Mexico, 77760, Calle Ixchel sn, Estado de Quintana Roo, 77760, Mexico
Rating: 8.4

Hotels

8.4

/10

Very Good

970 reviews

What Guests Say About Their Stay

Jaylene

10.0

/ 10

The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️

Anne

10.0

/ 10

The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.

Katrina

10.0

/ 10

I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.

In the Area

See Map

Calle Ixchel sn, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

Copal Tulum Hotel is located in area / city Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Copal Tulum Hotel

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Copal Tulum Hotel Address: Map & Location

Calle Ixchel sn, Tulum, Estado de Quintana Roo, Mexico, 77760

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Location

Copal Tulum Hotel is located in area / city Tulum.

About Copal Tulum Hotel

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Copal Tulum Hotel exclusively for you.

Copal Tulum Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Copal Tulum Hotel.

All facilities in Copal Tulum Hotel

Others

Hotel Services

Express check-in
Tours
Luggage storage
Express check-out
24-hour Receptionist
Concierge

Things to Do

Spa
Health club
Outdoor pool
Garden
Pool sun loungers

Public Facilities

Others
Restaurant
Safety deposit box
Elevator

Food and Drinks

Bar
Poolside bar
Breakfast

General

Parking
Smoking area
Terrace

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Copal Tulum Hotel

Important Note

Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Copal Tulum Hotel	85
Another facilities in Copal Tulum Hotel	Express check-in, Tours, Luggage storage, Express check-out, 24-hour Receptionist

Frequently asked question in Copal Tulum Hotel

What are available facilities at Copal Tulum Hotel?

There are top facilites at Copal Tulum Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What Time is Check In & Check Out at Copal Tulum Hotel?

Check-in time at Copal Tulum Hotel is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Copal Tulum Hotel provide breakfast?

Yes, Copal Tulum Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Copal Tulum Hotel?

Copal Tulum Hotel is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many rooms are available at Copal Tulum Hotel?

Copal Tulum Hotel has 85 rooms in total.

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More Reviews from Other Guests in Copal Tulum Hotel

Overall Ratings & Reviews Copal Tulum Hotel

Other sources (970)

8.4

Very Good

From 970 reviews

Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.8

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Traveler Reviews Copal Tulum Hotel

Number of reviews per page

Top reviews

Angud

Business and Leisure with Partner

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Terrible amount of mold - spotty wifi, no hot water multiple days, staff that lies, and I lost money cash I believe here. The building is so noisy and near parties, its constructed poorly and cheaply very old, terrible water smells.. like unbearable sewer type smells. Mold and unsafe. Staff makes you feel unsafe. Avoid at all costs.

I nice place to stay

Aruvita

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Great hotel, restaurant was good but v slow service

Aruvita

Leisure Family

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Hotel ambience, location, staff were all v good Restaurant was ok, otherwise would have rated higher - v slow service and only one server for the whole restaurant

Sergio

8.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Wasn’t the best but it wasn’t bad I think there is better hotels in Tulum

Amy

Leisure with Partner

6.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

Lo descrito en su página, en relación a lo que ofrece el hotel, con lo que recibes no es lo mismo, como servicio de TV, cafetera, etc. El colchón es muy malo, perjudica la espalda.No hay basurero en la recámara ni caja de pañuelos deshechables, falta de iluminación en recámara y baño. La puerta desde el pasillo hacia nuestra terraza no tenía manera de cerrarse. Las toallas de la alberca deshiladas e incluso hasta rotas. El hotel, a pesar de verse bonito no es un hotel amigable para poder pasar un día relajado en su alberca, que estaba incluso sucia. Por la ubicación y costo seguramente podrán encontrar un mejor hospedaje.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.