I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well accommodated, which made getting around much easier. The staff truly made a difference in my stay. Max was especially pleasant, kind, and very helpful, and Johnny was also incredibly supportive throughout my visit. The only downside was that the door was sometimes difficult and inconvenient to lock and open. I also purchased an upgraded room, which did not meet my expectations, it felt a bit small base on what is shown. Overall, despite a couple of minor inconveniences, I would absolutely stay here again.

The clean and fast check in, so welcoming. The walk to the room was beautiful. The rooftop ,garden view with private pool was spectacular. The aroma of the entire suite was matching the vibe just beautiful. Very spacious,clean, well thought out suite.

It was an amazing experience, except that me and my family were assaulted by a local man that had an automatic pistol right in front of the hotel but staff was so kind, food was great, room comfortable

The staff kept the room clean everyday and was very polite and generous. The front desk staff was very friendly and helpful with any requests we may have had, especially jimmy who worked at the front desk.

Staff and venue were beautiful!!

Great staff! Always helpful. Rooms were perfect for our family. Having a pri ate pool is so convenient. Would recommend for sure

staff was nice but the room smell like sewer

The room and facilities was amazing! Both restaurants on site are amazing. We at breakfast everyday at the Gastro.

Love this place!

Excellent service.

Terrible amount of mold - spotty wifi, no hot water multiple days, staff that lies, and I lost money cash I believe here. The building is so noisy and near parties, its constructed poorly and cheaply very old, terrible water smells.. like unbearable sewer type smells. Mold and unsafe. Staff makes you feel unsafe. Avoid at all costs.

I'd like to give this 3.5 stars because the staff was courteous and helpful. The room was overall clean but damp. There was no exhaust fan in the bathroom. There is no tv in the bedroom.

The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️

The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.

I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.

Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend

Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend

Amazing!

Everything was great, great service, perfect location, would definitely stay again.

The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly