Copal Tulum Hotel

Hotels
8.4
/10
Very Good
970 reviews

What Guests Say About Their Stay

Kiana

10.0
/ 10
Good customer service. Clean room and amenities. Best massage ever. Great food and hookah! Love it and definitely will be back again.

JOSE

10.0
/ 10
A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance.

Stacey

10.0
/ 10
Beautiful hotel and the aesthetic was amazing! The service was great as well!
In the Area
See Map
Calle Ixchel sn, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Copal Tulum Hotel is located in area / city Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Copal Tulum Hotel Address: Map & Location

Calle Ixchel sn, Tulum, Estado de Quintana Roo, Mexico, 77760
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Discover More About Copal Tulum Hotel

Location


Copal Tulum Hotel is located in area / city Tulum.

About Copal Tulum Hotel

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Copal Tulum Hotel exclusively for you.

Copal Tulum Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Copal Tulum Hotel.

All facilities in Copal Tulum Hotel

Others Copal Tulum Hotel
Others

Hotel Services

  • Express check-in
  • Tours
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Spa
  • Health club
  • Outdoor pool
  • Garden
  • Pool sun loungers

Public Facilities

  • Others
  • Restaurant
  • Safety deposit box
  • Elevator

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast

General

  • Parking
  • Smoking area
  • Terrace

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Copal Tulum Hotel

Important Note
  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Copal Tulum Hotel
85
Another facilities in Copal Tulum Hotel
Express check-in, Tours, Luggage storage, Express check-out, 24-hour Receptionist

Frequently asked question in Copal Tulum Hotel

What are available facilities at Copal Tulum Hotel?
There are top facilites at Copal Tulum Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Copal Tulum Hotel?
Check-in time at Copal Tulum Hotel is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Copal Tulum Hotel provide breakfast?
Yes, Copal Tulum Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Copal Tulum Hotel?
Copal Tulum Hotel is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at Copal Tulum Hotel?
Copal Tulum Hotel has 85 rooms in total.
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More Reviews from Other Guests in Copal Tulum Hotel

8.4
Very Good
From 970 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Copal Tulum Hotel

Number of reviews per page
20
40
Top reviews
Kiana
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good customer service. Clean room and amenities. Best massage ever. Great food and hookah! Love it and definitely will be back again.
Badis
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean at arrival. We stayed 4 nights. Room was cleaned only once. Missing restroom products. And service is missing for exemple we needed water middle of the night they make you go to the reception to pay it instantly. Wasn’t too pleased with the stay overall. Highlight of the stay was as Max. Great employee hard worker warm and very attentive to the guests needs.
Read More
JOSE
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance.
Alberto
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I nice place to stay
Aruvita
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel, restaurant was good but v slow service
Aruvita
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel ambience, location, staff were all v good Restaurant was ok, otherwise would have rated higher - v slow service and only one server for the whole restaurant
Sergio
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wasn’t the best but it wasn’t bad I think there is better hotels in Tulum
Amy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lo descrito en su página, en relación a lo que ofrece el hotel, con lo que recibes no es lo mismo, como servicio de TV, cafetera, etc. El colchón es muy malo, perjudica la espalda.No hay basurero en la recámara ni caja de pañuelos deshechables, falta de iluminación en recámara y baño. La puerta desde el pasillo hacia nuestra terraza no tenía manera de cerrarse. Las toallas de la alberca deshiladas e incluso hasta rotas. El hotel, a pesar de verse bonito no es un hotel amigable para poder pasar un día relajado en su alberca, que estaba incluso sucia. Por la ubicación y costo seguramente podrán encontrar un mejor hospedaje.
Read More
Lisa
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The jungle vibe of the hotel was very cool! All of the staff were very friendly and helpful. The citrus water at reception was very refreshing upon arrival. We only ate at the international restaurant and room service which were always timely and delicious. Bike rental right at the hotel was also very nice and affordable which we used several times. The hotel was a pickup place for several activities which was very handy. Our room was on the 2nd floor and very large, private and quiet. You get 2 complimentary bottles of water in your room the first night. What was missing that brought it down to average - pools are not heated and were freezing. There is no whirlpool with actual massage jets and heat. There were plenty of sun loungers. The room did not have face washing towels, no iron (could purchase ironing service), no complimentary coffee (could purchase delicious Americanos from the restaurant), no complementary body lotion (could buy massage and lotion), no channels on the TV only your paid Netflix account. The very nice walk-in rain shower had very dirty walls that looked like they hadn't been cleaned in months. Definitely not what one expects from a 5-star hotel. I give it a 3 1/2 star rating.
Read More
Stacey
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful hotel and the aesthetic was amazing! The service was great as well!
Sam Howe
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

a
Lubalethu Taboka
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The service was incredible - I felt right at home and safe as a solo traveller. The area around the property was not very developed and taxis overcharge.
Senetha
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean rooms, nice location
Jason
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Professionalism, manners, service, bars, house keepers, property cleaners, front desk, restaurants all phenomenal ‼️ My first visit to Mexico in 20 years and I will NOT wait another 20 to come back. See you sooner Copal Hotel Tulum
Gabriel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I would recommend this hotel to anyone looking to stay in Tulum. Such a beautiful hotel and kind staff. The location is really nice for a calm scene. Ivy, Max and Claudio always greeted us with a smile and helped us with any accommodations. I booked the room with the private pool and was so happy I did. The pools they have are also very nice but the private pool was a nice amenity to have.
Read More
Owen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Ivy at the front desk was exceptionally nice and gave us recommendations on things to do and places to eat in Tulum. Additionally, Max was fun to talk to and super helpful with any questions that we had. Even though my friend and I speak Spanish, all of the hotel staff seemed to be pretty bilingual and able to communicate in English if needed. We didn’t eat breakfast at the hotel, so I can’t comment on that, but the food at the Copal Bistro Restaurant (the one in the hotel) was really good. The pasta and salmon that we ordered were excellent. A little bit on the pricier side, but good food, nonetheless. The hotel was clean and room service changed our sheets every day and cleaned the bathroom and emptied the trash. No complaints there. Even though we didn’t use it, the room came with pans to cook in, plates, glasses, knives, forks, spoons, toaster, and most things needed to cook. If I ever go back to Tulum, I would definitely stay there again and would recommend others to stay there.
Read More
Jessica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I couldn’t say enough good things about this property. We stayed for 2 weeks and enjoyed every single day we were there. Outside area: Beautiful and jungle like around the pool, restaurant and rooms. So well maintained. Gym: perfect little fitness studio with a treadmill, elliptical, free weights and a machine for pulls. Pools: 2 main pools - rooftop or the main pool which is long enough to swim laps if desired. Room: our studio with private pool was amazing. Excellent working a/c and fans, comfortable big bed, full kitchen facilities (dishes, pots, pans, etc) and table to eat at, living room with comfy couch and smart TV, big closet with drawers and a bathroom with good water pressure and temperature control. Service: the staff are super friendly and helpful and they do an amazing job of assisting at reception or cleaning the rooms. Extras: bike rental available for extra charge, towels for the pool or to take to the beach, spa services if desired and cold fruit water always available in reception. Area of Tulum: we thought it was ideal. Right between the beach and Tulum Town. It’s in a quiet area away from heavy traffic and has lots of stores within bike or walking distance. If I came back to Tulum, I’d for sure stay here again without hesitation.
Read More
Aliya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was amazing!! Staff was very friendly and accommodating.
Dalia
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The staff was very
Tam
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great rooms and staff was wonderful to deal with.
Number of reviews per page
20
40

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Others 4 Copal Tulum Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 970 reviews
Cleanliness

8.8

Room Comfort

8.6

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Copal Tulum Hotel

Number of reviews per page
20
40
Top reviews
Kiana
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good customer service. Clean room and amenities. Best massage ever. Great food and hookah! Love it and definitely will be back again.
Badis
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room was clean at arrival. We stayed 4 nights. Room was cleaned only once. Missing restroom products. And service is missing for exemple we needed water middle of the night they make you go to the reception to pay it instantly. Wasn’t too pleased with the stay overall. Highlight of the stay was as Max. Great employee hard worker warm and very attentive to the guests needs.
Read More
JOSE
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

A little trouble in the arrival, but inmediately solved by staff. Special thanks to Max. A very kindly person for his attendance.
Alberto
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I nice place to stay
Aruvita
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great hotel, restaurant was good but v slow service
Aruvita
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel ambience, location, staff were all v good Restaurant was ok, otherwise would have rated higher - v slow service and only one server for the whole restaurant
Sergio
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wasn’t the best but it wasn’t bad I think there is better hotels in Tulum
Amy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lo descrito en su página, en relación a lo que ofrece el hotel, con lo que recibes no es lo mismo, como servicio de TV, cafetera, etc. El colchón es muy malo, perjudica la espalda.No hay basurero en la recámara ni caja de pañuelos deshechables, falta de iluminación en recámara y baño. La puerta desde el pasillo hacia nuestra terraza no tenía manera de cerrarse. Las toallas de la alberca deshiladas e incluso hasta rotas. El hotel, a pesar de verse bonito no es un hotel amigable para poder pasar un día relajado en su alberca, que estaba incluso sucia. Por la ubicación y costo seguramente podrán encontrar un mejor hospedaje.
Read More
Lisa
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The jungle vibe of the hotel was very cool! All of the staff were very friendly and helpful. The citrus water at reception was very refreshing upon arrival. We only ate at the international restaurant and room service which were always timely and delicious. Bike rental right at the hotel was also very nice and affordable which we used several times. The hotel was a pickup place for several activities which was very handy. Our room was on the 2nd floor and very large, private and quiet. You get 2 complimentary bottles of water in your room the first night. What was missing that brought it down to average - pools are not heated and were freezing. There is no whirlpool with actual massage jets and heat. There were plenty of sun loungers. The room did not have face washing towels, no iron (could purchase ironing service), no complimentary coffee (could purchase delicious Americanos from the restaurant), no complementary body lotion (could buy massage and lotion), no channels on the TV only your paid Netflix account. The very nice walk-in rain shower had very dirty walls that looked like they hadn't been cleaned in months. Definitely not what one expects from a 5-star hotel. I give it a 3 1/2 star rating.
Read More
Stacey
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful hotel and the aesthetic was amazing! The service was great as well!
Sam Howe
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

a
Lubalethu Taboka
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The service was incredible - I felt right at home and safe as a solo traveller. The area around the property was not very developed and taxis overcharge.
Senetha
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Clean rooms, nice location
Jason
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Professionalism, manners, service, bars, house keepers, property cleaners, front desk, restaurants all phenomenal ‼️ My first visit to Mexico in 20 years and I will NOT wait another 20 to come back. See you sooner Copal Hotel Tulum
Gabriel
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I would recommend this hotel to anyone looking to stay in Tulum. Such a beautiful hotel and kind staff. The location is really nice for a calm scene. Ivy, Max and Claudio always greeted us with a smile and helped us with any accommodations. I booked the room with the private pool and was so happy I did. The pools they have are also very nice but the private pool was a nice amenity to have.
Read More
Owen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Ivy at the front desk was exceptionally nice and gave us recommendations on things to do and places to eat in Tulum. Additionally, Max was fun to talk to and super helpful with any questions that we had. Even though my friend and I speak Spanish, all of the hotel staff seemed to be pretty bilingual and able to communicate in English if needed. We didn’t eat breakfast at the hotel, so I can’t comment on that, but the food at the Copal Bistro Restaurant (the one in the hotel) was really good. The pasta and salmon that we ordered were excellent. A little bit on the pricier side, but good food, nonetheless. The hotel was clean and room service changed our sheets every day and cleaned the bathroom and emptied the trash. No complaints there. Even though we didn’t use it, the room came with pans to cook in, plates, glasses, knives, forks, spoons, toaster, and most things needed to cook. If I ever go back to Tulum, I would definitely stay there again and would recommend others to stay there.
Read More
Jessica
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I couldn’t say enough good things about this property. We stayed for 2 weeks and enjoyed every single day we were there. Outside area: Beautiful and jungle like around the pool, restaurant and rooms. So well maintained. Gym: perfect little fitness studio with a treadmill, elliptical, free weights and a machine for pulls. Pools: 2 main pools - rooftop or the main pool which is long enough to swim laps if desired. Room: our studio with private pool was amazing. Excellent working a/c and fans, comfortable big bed, full kitchen facilities (dishes, pots, pans, etc) and table to eat at, living room with comfy couch and smart TV, big closet with drawers and a bathroom with good water pressure and temperature control. Service: the staff are super friendly and helpful and they do an amazing job of assisting at reception or cleaning the rooms. Extras: bike rental available for extra charge, towels for the pool or to take to the beach, spa services if desired and cold fruit water always available in reception. Area of Tulum: we thought it was ideal. Right between the beach and Tulum Town. It’s in a quiet area away from heavy traffic and has lots of stores within bike or walking distance. If I came back to Tulum, I’d for sure stay here again without hesitation.
Read More
Aliya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Room was amazing!! Staff was very friendly and accommodating.
Dalia
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The staff was very
Tam
icon-Business
Business
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great rooms and staff was wonderful to deal with.
Number of reviews per page
20
40