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Copal Tulum Hotel

Hotels
8.8
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Shamekiya

10.0
/ 10
The clean and fast check in, so welcoming. The walk to the room was beautiful. The rooftop ,garden view with private pool was spectacular. The aroma of the entire suite was matching the vibe just beautiful. Very spacious,clean, well thought out suite.

Isatu

10.0
/ 10
The staff kept the room clean everyday and was very polite and generous. The front desk staff was very friendly and helpful with any requests we may have had, especially jimmy who worked at the front desk.

John

10.0
/ 10
Great staff! Always helpful. Rooms were perfect for our family. Having a pri ate pool is so convenient. Would recommend for sure
In the Area
See Map
Calle Ixchel sn, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Copal Tulum Hotel is located in area / city Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
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What's around Copal Tulum Hotel

Calle Ixchel sn, Tulum, Estado de Quintana Roo, Mexico, 77760
Discover More Places
Lobby Copal Tulum Hotel
Exterior 2 Copal Tulum Hotel

Discover More About Copal Tulum Hotel

Location


Copal Tulum Hotel is located in area / city Tulum.

About Copal Tulum Hotel

From business event to corporate gathering, Copal Tulum Hotel provides complete services and facilities that you and your colleagues need.

Copal Tulum Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Copal Tulum Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Copal Tulum Hotel.

All facilities in Copal Tulum Hotel

Swimming Pool Copal Tulum Hotel
Swimming Pool
Entertainment Facility Copal Tulum Hotel
Entertainment Facility
Fitness Center Copal Tulum Hotel
Fitness Center
Common Space Copal Tulum Hotel
Common Space
Lobby Copal Tulum Hotel
Lobby

Things to Do

  • Spa
  • Health club
  • Outdoor pool
  • Garden
  • Fitness center
  • Pool sun loungers

Hotel Services

  • Express check-in
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

General

  • Smoking area
  • Fireplace in lobby
  • Parking
  • Terrace

Transportation

  • Secure parking
  • Airport transfer
  • Bicycle rental

Public Facilities

  • Parking
  • Safety deposit box
  • Elevator

Food and Drinks

  • Poolside bar
  • Breakfast

Connectivity

  • Free WiFi

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Copal Tulum Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, No rollaway/extra beds available, Property uses a professional cleaning service, Cashless transactions are available, Contactless check-in is available, Property does not offer onsite COVID-19 testing
  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Copal Tulum Hotel
85
Number of floors in Copal Tulum Hotel
3
Another facilities in Copal Tulum Hotel
Spa, Health club, Outdoor pool, Garden, Fitness center

Frequently asked question in Copal Tulum Hotel

What are available facilities at Copal Tulum Hotel?
There are top facilites at Copal Tulum Hotel such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Copal Tulum Hotel?
The standard check-in time at Copal Tulum Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Copal Tulum Hotel provide breakfast?
Yes, Copal Tulum Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Copal Tulum Hotel have?
Copal Tulum Hotel is a 4.5-star hotel.
How many floors does Copal Tulum Hotel have?
Copal Tulum Hotel has 3 floors.
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More Reviews from Other Guests in Copal Tulum Hotel

Overall Ratings & Reviews Copal Tulum Hotel

Other sources (1,000)
8.8
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Copal Tulum Hotel

Number of reviews per page
20
40
Top reviews
Nadine
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well accommodated, which made getting around much easier. The staff truly made a difference in my stay. Max was especially pleasant, kind, and very helpful, and Johnny was also incredibly supportive throughout my visit. The only downside was that the door was sometimes difficult and inconvenient to lock and open. I also purchased an upgraded room, which did not meet my expectations, it felt a bit small base on what is shown. Overall, despite a couple of minor inconveniences, I would absolutely stay here again.
Read More
Shamekiya
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The clean and fast check in, so welcoming. The walk to the room was beautiful. The rooftop ,garden view with private pool was spectacular. The aroma of the entire suite was matching the vibe just beautiful. Very spacious,clean, well thought out suite.
Juan
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It was an amazing experience, except that me and my family were assaulted by a local man that had an automatic pistol right in front of the hotel but staff was so kind, food was great, room comfortable
Isatu
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff kept the room clean everyday and was very polite and generous. The front desk staff was very friendly and helpful with any requests we may have had, especially jimmy who worked at the front desk.
TatyAnna
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff and venue were beautiful!!
John
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great staff! Always helpful. Rooms were perfect for our family. Having a pri ate pool is so convenient. Would recommend for sure
narkima
icon-Leisure
Leisure
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

staff was nice but the room smell like sewer
Robert Comradd
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room and facilities was amazing! Both restaurants on site are amazing. We at breakfast everyday at the Gastro.
Jennifer Stewart
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Love this place!
Chanae Nichole
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent service.
Angud
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Terrible amount of mold - spotty wifi, no hot water multiple days, staff that lies, and I lost money cash I believe here. The building is so noisy and near parties, its constructed poorly and cheaply very old, terrible water smells.. like unbearable sewer type smells. Mold and unsafe. Staff makes you feel unsafe. Avoid at all costs.
Read More
lisa
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I'd like to give this 3.5 stars because the staff was courteous and helpful. The room was overall clean but damp. There was no exhaust fan in the bathroom. There is no tv in the bedroom.
Jaylene
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️
Read More
Anne
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.
Read More
Katrina
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.
Read More
matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
Mehak
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Armon
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing!
Meredith
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was great, great service, perfect location, would definitely stay again.
Anthony
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Copal Tulum Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Copal Tulum Hotel

Other sources (1,000)
8.8
Very Good
From 1,000 reviews
Cleanliness

9.0

Room Comfort

8.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Copal Tulum Hotel

Number of reviews per page
20
40
Top reviews
Nadine
icon-Family
Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I stayed at Copal Tulum Hotel for four days and overall had a great experience. The atmosphere is beautiful, with a relaxing jungle vibe that makes it easy to unwind. The cenote on the property was definitely a highlight—such a unique and wonderful feature. The yoga sessions were a 10/10, and the on-site photographer was also excellent. The food at the restaurant on the property was really good as well—everything I tried was fresh and flavorful. Transportation arrangements were smooth and well accommodated, which made getting around much easier. The staff truly made a difference in my stay. Max was especially pleasant, kind, and very helpful, and Johnny was also incredibly supportive throughout my visit. The only downside was that the door was sometimes difficult and inconvenient to lock and open. I also purchased an upgraded room, which did not meet my expectations, it felt a bit small base on what is shown. Overall, despite a couple of minor inconveniences, I would absolutely stay here again.
Read More
Shamekiya
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The clean and fast check in, so welcoming. The walk to the room was beautiful. The rooftop ,garden view with private pool was spectacular. The aroma of the entire suite was matching the vibe just beautiful. Very spacious,clean, well thought out suite.
Juan
6.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

It was an amazing experience, except that me and my family were assaulted by a local man that had an automatic pistol right in front of the hotel but staff was so kind, food was great, room comfortable
Isatu
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

The staff kept the room clean everyday and was very polite and generous. The front desk staff was very friendly and helpful with any requests we may have had, especially jimmy who worked at the front desk.
TatyAnna
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff and venue were beautiful!!
John
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great staff! Always helpful. Rooms were perfect for our family. Having a pri ate pool is so convenient. Would recommend for sure
narkima
icon-Leisure
Leisure
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

staff was nice but the room smell like sewer
Robert Comradd
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room and facilities was amazing! Both restaurants on site are amazing. We at breakfast everyday at the Gastro.
Jennifer Stewart
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Love this place!
Chanae Nichole
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent service.
Angud
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Terrible amount of mold - spotty wifi, no hot water multiple days, staff that lies, and I lost money cash I believe here. The building is so noisy and near parties, its constructed poorly and cheaply very old, terrible water smells.. like unbearable sewer type smells. Mold and unsafe. Staff makes you feel unsafe. Avoid at all costs.
Read More
lisa
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I'd like to give this 3.5 stars because the staff was courteous and helpful. The room was overall clean but damp. There was no exhaust fan in the bathroom. There is no tv in the bedroom.
Jaylene
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff was amazing! Each day you were greeted with a big smile and told to enjoy your day! Each night you were greeted with an even bigger smile and wanted to know about all your adventures. Rooms were very clean and comfortable! We are sad to leave as we met so many people at the hotel (staff) and around the town that became like family! Shedding a little tear as we drive to the airport, it’s not goodbye it’s see you later ❤️
Read More
Anne
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel was beautiful with the rooms built in a square around a dense jungle garden. There were two lovely pools - one in the garden and one on the rooftop. We had a beautiful contemporary room, well in fact a suite with two bedrooms and lounge/diner thanks to our VIP upgrade. The staff were very professional and helpful. We can’t comment on the restaurants as we didn’t use them. We were delighted with our stay.
Read More
Katrina
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I had a lovely time at this hotel. The staff & customer service were exceptional - thanks especially to Johnny & Ivy & the cleaning staff. I started in a jungle room and found it quiet, dark, and cool. I later switched to a rooftop room which was super sunny and hot. Both rooms were great, it just depends what you're looking for. My preference was the rooftop.
Read More
matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
Mehak
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Armon
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing!
Meredith
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Everything was great, great service, perfect location, would definitely stay again.
Anthony
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The entire staff was outstanding, welcoming, friendly and professional! Our room was spacious and clean. We had an issue with noise in the early hours (2-3AM) but the staff was on top of it quickly
Number of reviews per page
20
40