El Diplomatico Hotel

The people working there, especially in the restaurant was very kind and helpful

Location, needs remodeling

Excersise equipment was broken/poor condition - needs to be repaired/modernized

Good

I forgot two shirts and have been trying for two days to contact Hotel and always call gets disconnected when I ask for my forgotten items. They avoid my calls and Receptionist hangs up the phone

Loved the location

Great location to restaurants and local transportation

El Diplomatico Hotel was very nice. Convenient location close to shopping and dining options. The rooms are nice and clean. Hotel restaurant has a very good breakfast buffet and lunch and dinner a la carte was also very good. The restaurant staff is very friendly and attentive. Front desk staff was also helpful. Hotel manages transportation service to airport and several attractions which was very helpful to us. A very good choice if you are traveling for business or pleasure.

The hotel is not clean. The carpets in the general areas are visibly dirty and super dusty. The floors in the rooms are not moped and had dirt spots. One of the rooms they gave me had a broken window and was really noisy. I had to ask to move to a different room. They need to improve cleanness and do general maintenance in the rooms. The staff was friendly.

great

very convenient

I really enjoyed the strategic location as it is next to a park to walk in the morning and plenty of places to eat. Also, access to transportation was excellent. I would definitely stay hear again.

Clean very nice staff and good customer service

Worst hotel I’ve encountered. Somehow the hot water runs out frequently in the shower to the point of not being able to take a warm/hot shower (ice cold). Unusable WiFi (when brought up to hotel management, they just shrugged it off and told us to figure it out by connecting somewhere nearby). Hotel management gave us one towel and one toilet paper roll when asked for multiple of each due to missed room service. Some rooms are renovated while others are not, initially we got the non renovated rooms despite booking the renovated ones. They do not provide coffee in the cafeteria unless you buy the full breakfast. Cafeteria food is the absolute worst to the point of feeling sick afterwards. Waitress gave the wrong order multiple times and acted annoyed when told to give the correct one (apparently we were supposed to just accept whatever they decided to give us at their mercy). We chose this hotel due to location but didn’t imagine our experience would be this terrible. Never again.

El Diplomático es una excelente opción para hospedarse en CDMX, excelente ubicación y el servicio de botones y recepción es exclente. Las instalaciones muy bien cuidadas y preservadas. Definitivamente repitiría mi estancia en este hotel.

Staff was accommodating to special needs

Ok

it's a good hotel. The area is very quiet and safe

Keep up the good work!

Great stay. Would stay here again.