Ennakhil Marrakech Hotel & SPA

Hotels
7.0
/10
Pleasant
67 reviews

What Guests Say About Their Stay

Victoria

10.0
/ 10
Fue un plancetero y acomedor muy limpio su desayuno muy variable todos muy servicial
See translation

marouane

10.0
/ 10
Riad Ennakhil is by far the excellent hotel I have ever stayed in. Very clean rooms and space, very nice, professional and friendly staff. Thank you Riad Ennakhil and I will be back soon.

Verified traveler

10.0
/ 10
The hotel was very clean. They need to put more varieties to their breakfast (the options are very limited). The swimming pool was very clean
In the Area
See Map
Km5 Route de Casablanca Jnane El Qodate, Across from Grand Musée d'Eau, Marrakesh, Marrakesh-Safi, Morocco, 40000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Ennakhil Marrakech Hotel & SPA is located in area / city Marrakesh. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Ennakhil Marrakech Hotel & SPA Address: Map & Location

Km5 Route de Casablanca Jnane El Qodate, Across from Grand Musée d'Eau, Marrakesh, Marrakesh-Safi, Morocco, 40000
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Ennakhil Marrakech Hotel & SPA Rates per Night

Wondering about the hotel rates at Ennakhil Marrakech Hotel & SPA? Finding the right hotel prices is key to planning your trip. Ennakhil Marrakech Hotel & SPA room rates start from - before tax per night, which becomes - after including taxes. However, hotel prices can fluctuate depending on the room type, the time of year, and even the day of the week. You can expect to pay more during peak seasons or on weekends.

Looking for the best Ennakhil Marrakech Hotel & SPA hotel rates? Traveloka is your go-to source for the most up-to-date deals and promotions.

Ennakhil Marrakech Hotel & SPA Location & Address

Planning your stay at Ennakhil Marrakech Hotel & SPA? Knowing the hotel address and location is essential for a smooth trip. Ennakhil Marrakech Hotel & SPA is located at Km5 Route de Casablanca Jnane El Qodate, Across from Grand Musée d'Eau, Marrakesh, Marrakesh-Safi, Morocco, 40000. It's situated in the heart of Marrakech, known for its vibrant culture and historical sites. The hotel is approximately 3 km from the city center.

How to go to Ennakhil Marrakech Hotel & SPA from Airport

Getting from the airport to Ennakhil Marrakech Hotel & SPA is easy. Here's how to arrange your hotel transfer from the airport to the hotel:

  • Taxi (Most Direct):

    Taxis are readily available at Marrakech Menara Airport (RAK). The ride to the hotel takes about 15-20 minutes, depending on traffic. This is the fastest option.
  • Ride Hailing (Convenient):

    Ride Hailing services are available at the airport. This is a convenient option, especially if you prefer a fixed price.
  • Hotel Shuttle (Pre-booked):

    Some hotels offer airport transfers. Check with Ennakhil Marrakech Hotel & SPA to see if they provide this service.

Tips: For the most convenient route, consider pre-booking a ride or arranging a hotel transfer to avoid any last-minute hassles.

Ennakhil Marrakech Hotel & SPA Reviews & Summary

Want to know what other travelers think about Ennakhil Marrakech Hotel & SPA? Hotel reviews offer valuable insights into the guest experience. Guests often rave about the hotel's beautiful architecture, the friendly staff, and the convenient location. The hotel's spa is a standout feature, offering a relaxing retreat after a day of exploring Marrakech.

One guest said, "The service was impeccable, and the ambiance was perfect. I highly recommend this hotel for a memorable stay!"

Ennakhil Marrakech Hotel & SPA Room Types Available

Choosing the right hotel room type is crucial for a comfortable stay. Ennakhil Marrakech Hotel & SPA offers a variety of hotel bedroom types to suit different needs.

  • Deluxe Room:

    Offers a comfortable space with a city view.
  • Suite:

    Provides more space, a separate living area, and often a balcony.
  • Family Room:

    Designed to accommodate families, with multiple beds or connecting rooms.
  • Pool View Room:

    Offers a view of the hotel's pool.

Please inquire about pet-friendly options and any associated charges or requirements.

Hotel Facilities in Ennakhil Marrakech Hotel & SPA

Ennakhil Marrakech Hotel & SPA provides a range of hotel amenities to enhance your stay. These hotel facilities cater to both adults and kids.

  • Swimming Pool:

    Enjoy a refreshing swim in the outdoor pool.
  • Spa:

    Relax and rejuvenate with various treatments.
  • Restaurant:

    Dine at the hotel's restaurant.
  • Fitness Center:

    Stay active with the hotel's fitness center.

Hotel Buffet or Restaurant/Cafe in Ennakhil Marrakech Hotel & SPA

Dining options at Ennakhil Marrakech Hotel & SPA offer a delightful culinary experience. The hotel buffet and restaurant provide a variety of choices.

  • Restaurant Name:

    Offers a mix of Moroccan and international cuisine.
    • Price per person: $30
    • Opening Hours: 7:00 AM - 11:00 PM
  • Cafe Name:

    Serves light meals, snacks, and beverages.
    • Price per person: $15
    • Opening Hours: 8:00 AM - 8:00 PM

Signature dishes include traditional tagines and fresh seafood.

Ennakhil Marrakech Hotel & SPA Airport pickups and How to Book

Need a hotel to airport transfer? Ennakhil Marrakech Hotel & SPA may offer airport pick-up services. To arrange this, contact the hotel in advance.

Booking Steps:

  • Contact the hotel directly via phone or email.
  • Provide your flight details (arrival time, flight number).
  • Confirm the pick-up time and location.

Advance notice is usually required to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Marrakech is easy with public transport. Here's information on nearby MRT stations and bus stops.

  • Bus Stop Name:

    Located a short walk from the hotel.
  • Bus Route:

    Provides access to various parts of the city.

Public transport cards are available at the bus station.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities? Here are some nearby places to visit for family fun.

  • Jardin Majorelle:

    A beautiful botanical garden with vibrant colors.
    • Distance from hotel: 4 km
    • Entry price: $15
  • Koutoubia Mosque:

    A historic mosque with stunning architecture.
    • Distance from hotel: 2 km
    • Entry price: Free
  • Souk Semmarine:

    A bustling market with local crafts and goods.
    • Distance from hotel: 2.5 km
    • Entry price: Free
  • Bahia Palace:

    A palace with intricate details and beautiful courtyards.
    • Distance from hotel: 3 km
    • Entry price: $7
  • Ben Youssef Madrasa:

    A historic Islamic college with stunning architecture.
    • Distance from hotel: 2.8 km
    • Entry price: $5

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Ennakhil Marrakech Hotel & SPA (Marrakech)

Exploring the local food scene is a must. Here are some nearby dining options.

  • Cafes/Restaurants:

    • Nomad: Offers modern Moroccan cuisine with rooftop views.
    • Cafe des Epices: A popular spot for breakfast and lunch.
    • Le Foundouk: Serves traditional Moroccan dishes in a beautiful setting.
  • Local Street Food:

    • Tagine stalls: Try various tagines with meat or vegetables.
    • Couscous: Enjoy this traditional dish, especially on Fridays.
    • Harira soup: A hearty tomato-based soup, perfect for cooler evenings.
    • Grilled meats: Sample skewers and other grilled delights.
    • Fresh orange juice: A refreshing and affordable treat.

Shopping places near Ennakhil Marrakech Hotel & SPA (Marrakech)

Looking for shopping places near the hotel? Here are some options.

  • Souk Semmarine:

    A bustling market with local crafts and goods.
  • Ensemble Artisanal:

    A government-run complex with fixed prices.
  • Marrakech Plaza:

    A modern shopping mall with international brands.

Other Places to Stay Near Ennakhil Marrakech Hotel & SPA

Looking for other hotels nearby? Here are some options.

  • Luxury/5-6 Star Hotels Nearby:

    • Royal Mansour Marrakech
    • La Mamounia
    • Amanjena
  • Four-Star Hotels Nearby:

    • Riad Kniza
    • Les Jardins de la Koutoubia
    • Hotel & Spa Riad Al Ksar
  • Three-Star Hotels Nearby:

    • Riad Yasmine
    • Riad Dar Anika
    • Riad Kaiss

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel availability and room booking are easy with Traveloka. Book your stay today!

All facilities in Ennakhil Marrakech Hotel & SPA

Others Ennakhil Marrakech Hotel & SPA
Others

Things to Do

  • Beach umbrella
  • Hot tub
  • Outdoor pool
  • Indoor pool
  • Barbecue
  • Health club
  • Garden
  • Spa
  • Library
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

General

  • Smoking area
  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Safety deposit box

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Business Facilities

  • Meeting facilities
  • Business center

Nearby Facilities

  • Souvenir shop
  • Hair salon

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Ennakhil Marrakech Hotel & SPA

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.66 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:30
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:30
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ennakhil Marrakech Hotel & SPA
225
Number of floors in Ennakhil Marrakech Hotel & SPA
2
Another facilities in Ennakhil Marrakech Hotel & SPA
Beach umbrella, Hot tub, Outdoor pool, Indoor pool, Barbecue

Frequently asked question in Ennakhil Marrakech Hotel & SPA

What are available facilities at Ennakhil Marrakech Hotel & SPA?
There are top facilites at Ennakhil Marrakech Hotel & SPA such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Ennakhil Marrakech Hotel & SPA?
Check-in time at Ennakhil Marrakech Hotel & SPA is staring from 14:00 - 00:00 while the latest check-out time is at before Before 12:30. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Ennakhil Marrakech Hotel & SPA provide breakfast?
Yes, Ennakhil Marrakech Hotel & SPA provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Ennakhil Marrakech Hotel & SPA?
Ennakhil Marrakech Hotel & SPA is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Ennakhil Marrakech Hotel & SPA have?
Ennakhil Marrakech Hotel & SPA has 2 floors.
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More Reviews from Other Guests in Ennakhil Marrakech Hotel & SPA

7.0
Pleasant
From 67 reviews
Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ennakhil Marrakech Hotel & SPA

Number of reviews per page
20
40
Top reviews
Khasan
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Great service great food excellent
Victoria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Fue un plancetero y acomedor muy limpio su desayuno muy variable todos muy servicial
Ingrid
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

Didn't like the pillows.... Buffet dinner was very expensive
Aboulkaid
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 231 week(s) ago

Hotels.com verified review

Un special remerciement a Mr hassan à la reception
marouane
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 236 week(s) ago

Expedia Group verified review

Riad Ennakhil is by far the excellent hotel I have ever stayed in. Very clean rooms and space, very nice, professional and friendly staff. Thank you Riad Ennakhil and I will be back soon.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

This hotel is clean however food is the same everyday even the lunch and evening menu. Not worth going all inclusive. We had to get taxi evey evening so we could eat which to be honest wasnt cheap. If the hotel catered more food and varietys then we wouldnt have spent 2100 Dirhams in 6 days!! Hotel price definitely not worth it just so you have clean surroundings. You have to pay for water which 25dh compare to 4 outside but you cant bring food or water from outside. Hamnam was.nice and worth the price but was annoying that you have to pay for the sauna and jacuzzi. Outside swimming pool is nice and free but they play the same music all day long. I would say this hotel is not for family with kids more for couples or even honeymoon couples as it is quiet and out off the way from other tourist attractions. Restaurant manager is very lovely and good at having a banter with you and staff who stand by the front door very friendly and wiling to help.
Read More
Adil
8.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

It was a good stay. Since it was so hot in Marrakesh, we bought 4 bottles of water, but one person (seems like a director) didn't allow us to bring them to the hotel, we asked why? he asked how much we paid for our stay, we said just over a 100$ a night. he said, this hotel can go forward with a minimum of 200$ a night, so to compensate, they try to sell other services
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

The hotel was very clean. They need to put more varieties to their breakfast (the options are very limited). The swimming pool was very clean
Verified traveler
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 360 week(s) ago

Expedia Group verified review

The staff at night shift was very unprofessional. While checking in they couldn't find our reservation and wasted about an hour
jafnaso
icon-Business
Business
8.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

The rooms and breakfast are good. Some of my colleagues found challenges dealing with staff though
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

Hotel staff especially reception, gave no details of anything at check in. Just given room key - no offer to take bags up even though we had a child with us and pram. No one can speak or understand English. We wanted to book excursions through the hotel and were told there's nothing to book just take a taxi wherever you want to go. We got dumped in the middle of no where by a taxi - the driver had no clue where we wanted to go. Morrocans can't remember the names their own sites or points in the city. All of them looking to make a fast buck out of tourists - saying taunting words like is one dirham too much for you to pay ? The next day after complaining to the same hotel manager, he miraculously pulls out a folder to book excursions and day trips via the hotel. Rooms sub par - very dusty felt like a smokers room. No slippers - towels hard and disgusting. Breakfast - very poor - barely any choice and hard stale bread served every day. Would not book here again - this is not a 5 star hotel at all.
Read More
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 366 week(s) ago

Expedia Group verified review

The garden view overlooked the main road. The reception staff were unprofesional. I reported several issues, none were addressed.
Verified traveler
10.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

I loved my stay here, the staff were very helpful and friendly. the room was beautiful, friendly staff a peaceful nights sleep here.
Verified traveler
2.0
/10
Reviewed 383 week(s) ago

Expedia Group verified review

As I am sure you are aware I was out here on business, there just happened to be a national truck drivers strike the day i arrived and my shipment could not be delivered.I had booked for 11 days and used only 5 of them. When I informed the hotel I was going to be leaving early they informed me I probably wouldn't get any money back, but as I was returning in a week they could let me have the days in lieu... Obviously on my return I was not given these days just the run around from manager to manager to a point that I checked out and went to a hotel just around the corner. Not only have they lost my business they have lost the business of a rather company here in Marrakech who I have reported this to. I guess if you just come out here and spend the time you booked then it is nice place, staff very helpful until you get to management level..
Read More
Shainoor
6.0
/10
Reviewed 398 week(s) ago

Hotels.com verified review

Excellent hotel but lousy service.. took us 2 hours to check in at 2:00 am in the morning.. staff just wouldn’t except our booking and wanted payment upfront even though it was prepaid by hotel.ca.. very frustrated.. 71 yrs old was fainting as it was a log day of journey and heat.. temps were at 38*C.. asked was water to drink and they wanted to be paid on the spot.. very rude and ignorant staff.. they need to improve their customer service... spiders in the rooms as it’s a big hotel and they gave us rooms that weren’t used for a while..
Read More
Sal
10.0
/10
Reviewed 420 week(s) ago

Hotels.com verified review

A beautiful Palace. Large comfortable clean rooms. A large, intelligent and obliging staff. You have to be there to fully appreciate its beauty and comfort. Everything works perfectly, including the English, French and other language TV stations. PERFECT
HANAE
4.0
/10
Reviewed 448 week(s) ago

Hotels.com verified review

I didn't like it there was no animation. The breakfast was a disaster there was hardly anything to eat. The bread was horrible No cafe machine , there was absolutely nothing. Buffet for dinner there was hardly something and it was tasteless..... No animation very quit during day or night the bar close at 23h00 as well no A.C. no music. Nothing for the children no clubs... anyways it was a very bad experience. Staff hardly any people. O feel sorry for them they are doing a lot of work. The only thing who was good it's the pool
Read More
Jose
2.0
/10
Reviewed 477 week(s) ago

Expedia Group verified review

checked in as planned, generally neat and tidy, comfortable room. in the room- no facility for coffee or tea, not even a bottle of water, mini bar not even connected to electricity, let alone some drinks. information card on the desk said to dial 9 for reception, it was the wrong number, I had to step outside the room and ask one of their staff, wifi is available but no password in the room, you have to call the reception. Safe deposit locker available, but no information available how to use it, contacted the reception and they said they can send someone to check it. air con in the room failed several times, thermostat in the room was faulty, everynight you have to call the reception to send somebody to correct it.Third night of the stay after several attempts to correct the aircon, I decided to leave the patio door to balcony open all night so that I could get some sleep. Finally I decided to cut short my holiday and return home three days earlier than planned. the web site said there is an indoor pool and spa, but there is nothing like that, there is only an outdoor pool which is not heated. restaurant- 1st night I went to have some dinner- I was given a menu card printed in French, asked for one in English but they didn't have one. the food was not appetizing and was over priced. location- it is in the middle of the desert, you will struggle to find a taxi, the hotel will book taxi for premium rate, but you can get a taxi for much less from the town for your return trip.
Read More
laurent
icon-Business
Business
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

ok pour un passage . buffet et petit déjeuner moyen , pas vraiment d'eau chaude pour la douche. A coté de la grand route donc bruyant le soir, les racailles locales prennent le boulevard pour un circuit de vitesse
Sana El
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Heb daar 2 nachtjes geslapen over het algemeen wel prima enkeld het ontbijt is niet geweldig
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Ennakhil Marrakech Hotel & SPA

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.0
Pleasant
From 67 reviews
Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ennakhil Marrakech Hotel & SPA

Number of reviews per page
20
40
Top reviews
Khasan
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

Great service great food excellent
Victoria
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Fue un plancetero y acomedor muy limpio su desayuno muy variable todos muy servicial
Ingrid
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

Didn't like the pillows.... Buffet dinner was very expensive
Aboulkaid
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 231 week(s) ago

Hotels.com verified review

Un special remerciement a Mr hassan à la reception
marouane
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 236 week(s) ago

Expedia Group verified review

Riad Ennakhil is by far the excellent hotel I have ever stayed in. Very clean rooms and space, very nice, professional and friendly staff. Thank you Riad Ennakhil and I will be back soon.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

This hotel is clean however food is the same everyday even the lunch and evening menu. Not worth going all inclusive. We had to get taxi evey evening so we could eat which to be honest wasnt cheap. If the hotel catered more food and varietys then we wouldnt have spent 2100 Dirhams in 6 days!! Hotel price definitely not worth it just so you have clean surroundings. You have to pay for water which 25dh compare to 4 outside but you cant bring food or water from outside. Hamnam was.nice and worth the price but was annoying that you have to pay for the sauna and jacuzzi. Outside swimming pool is nice and free but they play the same music all day long. I would say this hotel is not for family with kids more for couples or even honeymoon couples as it is quiet and out off the way from other tourist attractions. Restaurant manager is very lovely and good at having a banter with you and staff who stand by the front door very friendly and wiling to help.
Read More
Adil
8.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

It was a good stay. Since it was so hot in Marrakesh, we bought 4 bottles of water, but one person (seems like a director) didn't allow us to bring them to the hotel, we asked why? he asked how much we paid for our stay, we said just over a 100$ a night. he said, this hotel can go forward with a minimum of 200$ a night, so to compensate, they try to sell other services
Read More
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 354 week(s) ago

Expedia Group verified review

The hotel was very clean. They need to put more varieties to their breakfast (the options are very limited). The swimming pool was very clean
Verified traveler
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 360 week(s) ago

Expedia Group verified review

The staff at night shift was very unprofessional. While checking in they couldn't find our reservation and wasted about an hour
jafnaso
icon-Business
Business
8.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

The rooms and breakfast are good. Some of my colleagues found challenges dealing with staff though
Verified traveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 364 week(s) ago

Expedia Group verified review

Hotel staff especially reception, gave no details of anything at check in. Just given room key - no offer to take bags up even though we had a child with us and pram. No one can speak or understand English. We wanted to book excursions through the hotel and were told there's nothing to book just take a taxi wherever you want to go. We got dumped in the middle of no where by a taxi - the driver had no clue where we wanted to go. Morrocans can't remember the names their own sites or points in the city. All of them looking to make a fast buck out of tourists - saying taunting words like is one dirham too much for you to pay ? The next day after complaining to the same hotel manager, he miraculously pulls out a folder to book excursions and day trips via the hotel. Rooms sub par - very dusty felt like a smokers room. No slippers - towels hard and disgusting. Breakfast - very poor - barely any choice and hard stale bread served every day. Would not book here again - this is not a 5 star hotel at all.
Read More
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 366 week(s) ago

Expedia Group verified review

The garden view overlooked the main road. The reception staff were unprofesional. I reported several issues, none were addressed.
Verified traveler
10.0
/10
Reviewed 367 week(s) ago

Expedia Group verified review

I loved my stay here, the staff were very helpful and friendly. the room was beautiful, friendly staff a peaceful nights sleep here.
Verified traveler
2.0
/10
Reviewed 383 week(s) ago

Expedia Group verified review

As I am sure you are aware I was out here on business, there just happened to be a national truck drivers strike the day i arrived and my shipment could not be delivered.I had booked for 11 days and used only 5 of them. When I informed the hotel I was going to be leaving early they informed me I probably wouldn't get any money back, but as I was returning in a week they could let me have the days in lieu... Obviously on my return I was not given these days just the run around from manager to manager to a point that I checked out and went to a hotel just around the corner. Not only have they lost my business they have lost the business of a rather company here in Marrakech who I have reported this to. I guess if you just come out here and spend the time you booked then it is nice place, staff very helpful until you get to management level..
Read More
Shainoor
6.0
/10
Reviewed 398 week(s) ago

Hotels.com verified review

Excellent hotel but lousy service.. took us 2 hours to check in at 2:00 am in the morning.. staff just wouldn’t except our booking and wanted payment upfront even though it was prepaid by hotel.ca.. very frustrated.. 71 yrs old was fainting as it was a log day of journey and heat.. temps were at 38*C.. asked was water to drink and they wanted to be paid on the spot.. very rude and ignorant staff.. they need to improve their customer service... spiders in the rooms as it’s a big hotel and they gave us rooms that weren’t used for a while..
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Sal
10.0
/10
Reviewed 420 week(s) ago

Hotels.com verified review

A beautiful Palace. Large comfortable clean rooms. A large, intelligent and obliging staff. You have to be there to fully appreciate its beauty and comfort. Everything works perfectly, including the English, French and other language TV stations. PERFECT
HANAE
4.0
/10
Reviewed 448 week(s) ago

Hotels.com verified review

I didn't like it there was no animation. The breakfast was a disaster there was hardly anything to eat. The bread was horrible No cafe machine , there was absolutely nothing. Buffet for dinner there was hardly something and it was tasteless..... No animation very quit during day or night the bar close at 23h00 as well no A.C. no music. Nothing for the children no clubs... anyways it was a very bad experience. Staff hardly any people. O feel sorry for them they are doing a lot of work. The only thing who was good it's the pool
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Jose
2.0
/10
Reviewed 477 week(s) ago

Expedia Group verified review

checked in as planned, generally neat and tidy, comfortable room. in the room- no facility for coffee or tea, not even a bottle of water, mini bar not even connected to electricity, let alone some drinks. information card on the desk said to dial 9 for reception, it was the wrong number, I had to step outside the room and ask one of their staff, wifi is available but no password in the room, you have to call the reception. Safe deposit locker available, but no information available how to use it, contacted the reception and they said they can send someone to check it. air con in the room failed several times, thermostat in the room was faulty, everynight you have to call the reception to send somebody to correct it.Third night of the stay after several attempts to correct the aircon, I decided to leave the patio door to balcony open all night so that I could get some sleep. Finally I decided to cut short my holiday and return home three days earlier than planned. the web site said there is an indoor pool and spa, but there is nothing like that, there is only an outdoor pool which is not heated. restaurant- 1st night I went to have some dinner- I was given a menu card printed in French, asked for one in English but they didn't have one. the food was not appetizing and was over priced. location- it is in the middle of the desert, you will struggle to find a taxi, the hotel will book taxi for premium rate, but you can get a taxi for much less from the town for your return trip.
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laurent
icon-Business
Business
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

ok pour un passage . buffet et petit déjeuner moyen , pas vraiment d'eau chaude pour la douche. A coté de la grand route donc bruyant le soir, les racailles locales prennent le boulevard pour un circuit de vitesse
Sana El
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Heb daar 2 nachtjes geslapen over het algemeen wel prima enkeld het ontbijt is niet geweldig
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