Hotel ibis Fes

I booked this hotel for my Dad. He was extremely happy with the quality of the hotel amenities and staff. Great location and service.Thank you

No AC Was advertised as AC present Central AC did not work No fan provided Could not open balcony and sleep due to bright light shining from terrace downwards

Nothing is unique about this property

I will recommend to anyone who wants relax and enjoy the vacation

We had a wonderful stay at this hotel in Fes. The staff was incredibly friendly, welcoming, and always willing to help with anything we needed. The location was convenient for exploring the city, making it easy to visit local attractions and enjoy the area. The food was also a pleasant surprise, with a good variety of options and great flavors. The hotel felt family-friendly and provided a comfortable base for our visit. I would definitely recommend it to families looking for a convenient, welcoming, and enjoyable stay in Fes.

Clean room, friendly staff and very good location

Breakfast was good, nice mix of selections.

Don’t stay here unless cheapness or closeness to the train station is imperative. Elevator is a rickety old coffin made in the 80s with missing buttons and things to together with duct tape, the lobby call button is held on with a zip tie, my shower head was broken so non of the water came from the main nozzle, came out the sides and the drain didn’t work quickly so if you were in there more than 5 mins the water level would rise and flood the bathroom, the toilet button was snapped off and the first time I used it it worked and then didn’t work again as the water would constantly flow so couldn’t flush the toilet, ask them at reception to fix, said someone would come, they didn’t, asked them again, same thing, didn’t bother asking again. Fez is really hot compared to other cities in Morocco, it was like 29C - 32C the whole time I was there, my air condition unit was ancient, didn’t work, only pumped out warm air, learned this the first night, the next day u went down stairs to ask about the air conditioning, wether maybe I was using it wrong or if I could be moved to another room with working aircon, they said no aircon doesn’t work in any room, no idea if that’s true but it was sweltering hot for someone from a cold country like me and she was really rude and aircon was in the promised amenities, so if you do come her don’t come in spring or summer coz you’ll sweat to death, I asked them if I could get an electrical fan since the air con didn’t work, she made a face said no

The breakfast was fresh ,I enjoyed it! Stuff was very helpful.

I did not get the room I booked, the bathroom smelt of sewage and the room standard was not good. I have since attempted to contact the property and they have not done anything to make up for this. The pool area seemed okay but I did not try this out

Yes, the staff were most helpful and the room was very clean.

The service and staff were good. However, the room needs improvement. The fittings are mostly old, the shower is very small and uncomfortable, and the room itself is very small with hardly any space to move or work. The working space shown in the pictures is misleading—in reality it is very tight and uncomfortable. Either the room quality needs to be improved or the price should be lower to match the condition.

Very expansive no good

Good customer Service

Rooms need updating and air conditioning not very good. Great location.

Disappointing Stay The room was dirty, the air conditioning didn’t work, and the shower temperature kept fluctuating. When I reported these issues, the staff didn’t even offer an apology or attempt to make things right. It’s clear the room wasn’t properly prepared for guests. The only positive aspect is its convenient location near the train station, but unfortunately, that’s not enough to make up for the poor experience.

Need resurface bathroom n aircon is not working property when we were given a room, i complain to the front desk regarding the aircon and just lies that the temperature are all the same setting it was hot, all around the hotel i called the following day n talk to different front desk person n he had someone chks it and he change our room n it a good air-conditioning 👍 i use Ibis in UK, ibis Tangier and now in Fez

This hotel is right outside the train station and is very convenient for a short stay. The rooms were nice and the bathroom was spacious.

Very friendly staff - great accomodation and lovely pool

Upon arrival, we requested a mini fridge for my mother, who requires proper storage for her medications to maintain their effectiveness. To our disappointment, the hotel was unable to provide this basic and essential accommodation. Despite explaining the importance of this request due to medical reasons, the response we received from the staff was not only unhelpful but also unprofessional and rude. Their attitude was dismissive, and the service felt cheap and careless. Given the seriousness of the situation and the lack of empathy and support from the hotel staff, we were left with no choice but to check out early and urgently find alternative accommodation at a nearby hotel that was able to meet our needs. This experience was distressing, unacceptable, and not at all reflective of the standards one should expect from a reputed hotel chain. I will not be recommending Ibis Hotel to anyone in the future, and I hope this feedback prompts serious reflection and improvement in your customer service and medical accommodation policies.