Msquare Hotel

The hotel check in was a nightmare, took over an hour of faffing about. Before I say why, I would note that the 3 desk staff tried their best but are completely powerless due to the draconian, controlling senior management insistence that international payments are not taken by credit card. I am from the UK, I had originally booked with another well known hotel booking company but had to cancel due to the hotel not being able to process an overseas Mastercard credit card. Nowhere on the booking company website or even the official website of Msquare does it state they do not accept an international payment. I offered to pay cash at the rate I was quoted on the hotel booking site, they refused saying I had to pay full rate, I wanted to pay via Msquare website but again told to pay full rate. I get a frequent stayer discount with websites and was not about to pay 40,000 naira more than quoted I was told by a Nigerian guest that the Msquare management would have deducted the difference from the staff salary should I have insisted I pay cash at the rate quoted I had an early checkout. my rate quoted included breakfast, I noted this on my booking. I was told someone would make me an omelette to eat before I left. I didn't receive my breakfast because the staff were still asleep. The barman was rude and dismissive as they come. Because there was no readable menu, he tried a belittling tactic when I asked of the price of food and drinks saying this is GRP not VI. I could go on...

Nice and good

Overall fair stay. The staff are professional. Main issues are Wi-Fi/no internet and poor network and the bathrooms need work done. Major drainage concerns.

Nice place, my only issue is that AC in my room is leaking.

This hotel refused admission till l paid again even though l had my confirmed booking and receipt from Hotels.com. I had to pay another 60,000 naira for a tiny room with a single bed . l had booked a double delux room with breakfast. They are scammers.. I contacted Hotels.com and they tried to contact the hotel but could not get any answer. I have not received any refund up to now from Hotels.com or the hotel. This is theft and totally unacceptable

Staff need to be more friendly, this is my second time of lodging at this hotel. First time was excellent no complaints.

No hot water, room safe is not working

Had a good stay

Most of the service staff were good, includes security &house keeping. Some of the front desk stsff were good except the lead female was obnoxious, rude and I unfriendly.

Services were fair enough

This property is really good, minus the bad roads to get there. The breaksfast and facility itself is really good. It's worth every penny, go check them out. My husband and I enjoyed our stay there. The staff is friendly and professional as well..

The staff is very friendly and helpful. Neighborhood is very safe. But I was very disappointed that no internet service was available during my entire stay despite the repeated promise to fix the problem.

I like nothing about this hotel that was very dirty. I left after one night and waiting to be reimbursed the 11 other days I paid for

The whole facility needs an upgrade and the service needs to get better especially the guys at the kitchen. I enjoyed having the guy at the bar around cause he has a way of making our stay worthwhile. The lady at the front desk is an asset did a very commendable job to make me stay an extra night after the first days horror. In all I will rate MSquare a 5 over 10.

Great

the price was reasonable, staff were friendly and helped me with my luggage upstairs.

Facility, Staff and cleanliness

Decent and good value for money . i enjoyed thr dtsy snd eill consider using it in yhe future

More than I expected for the price and I enjoyed the staff

The staff was helpful... The hotel could be updated. There should be more than one set of keys for hotel rooms. Staff is super loud in the mornings.During my stay, i had to keep switching rooms. I would not recommend this place.