Malangen Resort

We booked here because some family members stayed 9 years ago and loved it, so we weren't as careful with checking reviews as we would normally be. The resort is very far from 4*. The apartments are tired and basic. The soft furnishings (sofa, cushions and blanket) in the living room are dirty and smelly. The bedrooms are tiny, with just beds and no other furniture, not even a bedside table. The shower cubicles are cheap plastic. The only great thing is the view over the fjord. If the weather is good then I'm sure it's a fantastic place to see the Northern Lights but if it's cloudy, as it was during our visit, then you won't see anything and you're stuck in one location. The activities are run by a separate company and the staff are lovely but completely untrained. We booked a trappers experience day, where we were meant to learn about local flora and fauna, and how to make a fire. In reality, it was just a snowshoe hike, which was gorgeous and fun but not what we thought we were getting. Our guide had only been at the resort for a few weeks and had been given minimal training, so didn't know the area very well (not his fault, he was doing his best). We also found out that some of the activities staff live in tiny near the dog yard in extremely basic conditions. There was actually a fire while we were there - likely caused by unsafe electrics (no injuries thankfully). The sauna was also not working properly. On the plus side, the hotel staff were friendly.

Room beautiful, Norwegian decor. Big windows looking out over the fjord and mountains in distance

It’s one of the best places to see the northern lights but is it really worth it? First-don’t book through Hotels.com. They leave out details that matter in winter - hot water is extremely limited (2 showers of 4 minutes each-see water tank picture) and the cabins can be a long walk from the main lodge in -6°C weather. Be prepared to drag your suitcases to your cabin in the snow. There is no assistance with luggage. We booked two reservations: one through Hotels.com and one through a travel agency. The pricing was better with an agent and we were offered full board. The agent caught errors on charges and details that we couldn’t . You need an advocate. They consistently overcharge items and are reluctant to credit items back. We stayed in a “luxury” water’s-edge cabin. The upstairs had three bedrooms (one large master and two much smaller rooms) accessed by a narrow spiral staircase-bags have to stay in the living room-bathroom also downstairs. The two smaller bedrooms had absolutely no heat. Our children slept the first night in their clothing and hats. We had to move them to another accommodation at our expense for the remaining nights. We also heard similar complaints from other guests, who were heating their cabins by turning on the oven and opening the oven door—our smoke detector was on the coffee table with no battery in it so we didn’t try this. The worst part of the entire stay was the front desk and management. They were consistently unhelpful, frequently rude, an

Room was ok, just that no wifi and our first night after 3 persons showed, there is no hot water.

Hotel was lovely. Has the potential to be a 4/5 star with some small comforts.

It was a stay just for a few days to see northern lights. Almost all was meeting expectations. It's clean, well-organized hotel. The only disadvantage was a mediocre breakfast buffet. On the other hand, restaurant dishes were very well.

We had an amazing time at Malangen, the staff were really welcoming and helpful, and they went above and beyond during the activities we booked. Thank you so much!!

3bed house was a great choice. Wonderful waterfront views. Parking and charging was very easy and right by the property we had. No wifi but 5g worked fine. Remote, rural location. The restaurant at the property is good but nothing else for miles. We self catered in part.

Beautiful setting, comfortable rooms, food was good but over priced and very small portions

Outdated property. No wifi, no tv besides 3 Norwegian stations. Temperature in unit was either freezing or 30 degrees Fahrenheit Far from all activies besides premium priced resort activities.Restaurant overpriced with small portions. Rented premium 3 bedroom sea view for 14 days, only stayed 5 and rebooked another hotel in Tromso. Resort would not give refund, blamed tv and wifi on "owner" of the cabin. I would not recommend to anyone. It was a horrible experience with staff smiling at me while they insulted me telling me i should enjoy nature while only having a few hours of daylight, or telling me to learn Norwegian to watch the 3 available channels, and suggesting i should read a book. Didn't even have a smart tv to cast to, though without wifi probably did not matter. Felt like i was back in the 70's with this outdated property. Do yourself a favor and book elsewhere.

Average. Nothing special. Amazing surrounding and great landscape. Hospitality and guest relations absent. Limited menu. Polite staff but lack of empathy. Ordered steak and fries but there’s no fries, instead you’ll have THREE potatoes wedges. No induction of the property. Located 1 hour and 20 min from airport by car. Nearest shop is at 2 hours walking distance or 10 min by car. No option for take away items from the bar restaurant to your room. No help with luggage. Sent a message to the reception prior arrival mentioning my partners birthday and asked to organizing something special and never received a response, had to ask the waiter for a celebration plate after the meal in front of my partner. Asked to cancel an excursion booked less than 2 hours before due to sickness and been denied as would charged me anyway. No shop inside the resort. Overpriced for what offers.

It is the only restaurant around so you are eating every meal there. Given the remoteness, I think the hotel can do better at offer more services (yoga, art related things, etc.).

Incredible pace in a spectacular natural setting, about 1.25 hours from Tromso. Our fjord front cabin was spectacular- each day and night we woke to breathtaking views ( traveled in winter.). We saw the northern lights from our multiple balconies and the large windows in our unit. Everything was beautifully appointed. It is, however in a remote area tucked amidst mountains and fjords.! If you go, note there are no stores or on premise food purchase options except the restaurant. Also, it is not possible by Norwegian ABC laws to have a social or class of wine outside of the main hotel. BYOB, snacks and other provisions from Tromso ior elsewhere! It is a perfect and magical getaway! Thank you to the resort staff for making our stay truly memorable!

The views were 5 star but the Premium Cabin was not. As each cabin is privately owned the furnishings and extras are not uniform. We had basic cheap furniture, one pillow each, only 3 basic tv channels all in Norwegian and no Netflix or subscription channels. No board games, books or even a pack of cards. As the weather was terrible we literally had nothing to do. All our booked activities were cancelled. Which is not the resort's fault. But the lack of any alternate activities was not good enough. The resort did not provide us with anything to do. They did not answer the phone and only communicated by email. I don't think the cabin we were given deserves a Premium tag. Breakfast was also average given the price. We were very disappointed and left a day early. We are still trying to get Expedia to reply to our requests for a partial refund. We flew from Australia for what we thought would be an amazing resort but were quite underwhelmed. We know the weather is beyond anyone's control but to be sitting in a 3 star cabin after paying top dollar for a premium cabin and with absolutely nothing to do was just so disappointing.

Excellent location if you want explore wilderness, convenience for activities

It was a nice resort, sadly the weather wasn’t great so we couldn’t explore like we planned. It was quite difficult to walk around due to icy and slippery paths and roads, we would have hoped these would have been gritted to make it more safe. Limited menu to choose from for dinner although the food was very nice.

Not a whole lot of food options, otherwise great

Limited and expensive food options. Front desk is a bit rude. Didn't see great northern lights. Camp Nikka is easily walkable and don't deserve the extra charge

Ameazing resort!

The location, the hotel, and most especially the staff are awesome. I had dinner at the hotel’s restaurant ( Oct. 19th) and there 2 ladies and a gentleman who seems genuinely happy with what they do and they made me feel at home. The same goes for the front desk the next day when I checked out. It is rare for me to leave reviews but I am glad I made the decision to drive and stay with Malangen Resort. Plus, Auora Borealis gave me 2 separate shows on top of that.