The Oriental Legazpi

The facility needs to be updated , the staff are great!

Food was fabulous. Property was excellent. Pool was great, overall a great place to stay

The staff was very receptive, very courteous and knowledgeable. The staff went out of their way to make sure we had every accommodation Frank Q California, USA.

Exceptional food. Friday evening buffet had Canadian Roast Beef and tons of seafoods. Helpful staff. At initial sunset lots of bugs for about an hour, that was the only part that wasn’t exceptional

Awesome

Clean but rooms dated. Shower was small not enough hot water. Pool was good but had trouble getting towels. View of Mayon is superb. Bed was comfy. Breakfast was nice. Overall worth it for view and pool and breakfast buffet

Faucet needs some maintenance.

A room with a view and spotless

No towels when we came in, I have to ask multiple times and came after 5hours and gave 2 only and we are 2 adults and 2 kids. And there’s falling out decayed wood/dust from the headboard of the bed.Water heater not working properly, it will be super hot and then super cold. Our next day, my kids are taking shower and suddenly water stopped. We called and said they run out of water amd have to refill. During breakfast we saw german cockroach under our table. Only nice there is the pool with the view of Mayon Volcano and overlooking to the city. Not a good experience for our first time.

Staff are polite & friendly,offers help.However maintenance took a little time to fix problem in the room.Closet creaking badly-quick oil in brackets maybe?The bigger pillow,unusually big & hard -so uncomfortable.Sad coz it's beautifully located.Kids running in the hallway,guests doors kept open & you hear voices echoing in the hallway @ night.There should at least be rules in place for that.Plated food in the stead of breakfast buffet was horrible.Wishing them luck.All in all I appreciated the staff.❤

Inconsistency and miscommunication amongst themselves are gonna hurt their business in the long run. Although we love the hotel and has been going there for awhile, we won’t be going back We reserve a room for 4 pax. First day, they made us pay for breakfast because they only give breakfast for 2 pax. So we did. Our 2nd day, we were surprised coz the staff helping us went to the front desk to double check our booking. We were told that we don’t have to pay extra since our reservation is for 4 pax. We told them that they made us pay for 2 pax on our first day. They told us we shouldn’t have coz it shows that our reservation is for 4. They won’t refund our money.

Inconvenient to everything

service and amenities

Breakfast choices is very limited, management can’t control unruly and loud guest (mostly students) past midnight

Slow food service in the restaurant. Very expensive food price but it’s not equal to the value and quality of the food . Same goes to the hotel room price . This is probably a 3 star hotel

Excellent service

The hotel is new and it has great facilities except that food choices at the restaurant are limited because the hotel was recently soft-launched.

While our overall stay was good, there are still lots of things that need to be improved. The hotel may consider the following opportunities for improvement: 1. Considering the facility is on its soft opening, prices for overnight stay could have been not that expensive as if it is already in full blown operation. On top of that, holiday surcharge should have not yet been implemented. In fact, there’s no wifi yet and shuttle service is not yet available. The breakfast is also plated unlike before (buffet). 2. Toiletries should have been checked prior to guest occupancy. Shampoo was provided upon request. 3. Trash bins should have been provided accordingly. We still requested for trash bin in the CR. 4. Shower drainage was clogged. 5. Service was not that fast. We still need to make a follow up to provide us with shampoo and trash bin. 6. Restaurant menu was very limited and yet we were informed that there is a corkage fee for every heavy meal brought inside the premises. 7. This may be funny but there was a monitor lizard on the ceiling. 8. The socket for the electric kettle was not compatible to the outlet. Good thing we have brought an adaptor for our laptop. We hope that in our next stay, we can see improvement. Thank you.

Having a room to enjoy seeing the mayon volcano. The hotel have a good view of the volcano and the city.

The hotel has a very good view of Mayon Volcano but is in need of renovations and upgrading. However, the staff are really accommodating and helpful.