ibis Lisboa Sintra

The hotel and staff was outstanding , very helpful and extremely family oriented. The breakfast was good with the hours was very generous. Everything we ask and requested was given with smiles. There was markets, restaurants and the pena palace was not too far from the hotel. The only issue we had was the A/C which was immediately addressed within minutes after talking to the hotel manager. Overall this hotel gets an outstanding approval rating from me and my family and recommend those with or without family stay at this hotel.

Clean and modern, perfect for a one night stop over. The area was industrial, but was easy to access, felt safe and had several super markets close by. Parking was easy and plentiful. Staff were incredibly friendly and helpful.

Taking into account that Ibis Hotels are not in the luxury segment, I must say that the rooms are generally well-maintained and clean. The bathroom, and especially the shower, is very comfortable and spacious. One of the most positive aspects is the mattress, which is extremely comfortable, and the fact that Ibis Hotels are pet-friendly is a great advantage. However, my only negative remark is not related to the hotel itself but rather to the reservation process. In this case, the booking was made through Expedia.com, which did not provide an option to request a receipt with the VAT number (factura com NIF)—something I require for company expenses. Additionally, there is no straightforward way to contact Expedia to resolve this issue. I managed to call an Expedia number, which cost me nearly 6 euros, only to be informed by the representative that I had reached the wrong department. They provided me with another paid number to call, but that number does not work. If I am unable to obtain the receipt with the VAT number as needed, I will stop making future reservations through Expedia.