Palácio Ludovice Wine Experience Hotel

excellent services

Great location, beautiful historic building and great service from the staff.

Great location and property.

The hotel is beautiful. Our room had 3 balconies over a busy square and we were worried about noise. We were wrong, the sound proof windows made sure we did not hear a thing.

Stunning hotel in a prime location in Lisbon. This hotel is impeccably designed and in a great location.

I rarely leave negative reviews, but unfortunately, our experience at Palacio Ludovice fell short of expectations—particularly due to the disappointing service we encountered from the front desk and concierge team. While the property itself is undeniably beautiful and well-maintained, the warmth and hospitality you'd expect from a hotel of this caliber were noticeably absent. On several occasions, different members of our family approached or called the front desk and concierge to ask for basic assistance or information, and we were met with cold, disinterested, and at times dismissive responses. What should have been a welcoming and helpful point of contact instead left us feeling like we were inconveniencing the staff simply by asking for help. This lack of attentiveness and courtesy was surprising and frankly unacceptable, especially for a hotel that positions itself as a luxury boutique stay. The service simply did not match the standard promised by the setting and price point. Hospitality is more than just elegant interiors—it’s about making guests feel looked after and valued. Unfortunately, that was not our experience here. We hope this feedback is taken constructively, as the potential for excellence is certainly there if the guest service improves.

Fantastic stay.

Fantastic stay! Such a cool hotel and very nice services. Made us feel very posh.

Great location, wonderfully helpful staff ( thank you Ines), and outstanding renovation of 400 year old building. Can’t say enough good words about it. Highly recommended!

Great place and location!

Stayed here for a surprise trip for my husband’s birthday …had all the kids travel to Portugal and surprise him ! The hotel was so accommodating, friendly and helpful ! Great location ! Easy walking to wonderful restaurants and shops ! Will definitely return!

Great location, great bar, great staff. Free wine tasting was fun

Great location, beautiful hotel!

There was not enough staff to assist for Breakfast. We could hardly get a coffee served after several attempts to get attention of staff and they did nit ask if we wanted anything else such as egg omlette

Beautiful unique property & friendly staff. Excellent location for an enjoyable Lisbon experience - Highly reccomend!

Beautiful hotel and staff. Our room was well appointed and each night they left sweet treats for us. Such a nice touch. The staff was wonderful and very helpful with recommendations. Breakfast was lovely, the only improvement that I would make is that orders of egg dishes took a very long time in the morning. Thank you for a lovely stay.

Amazing staff and hotel! Great location.

Great location. Nice breakfast. Great servuce and very friendly.

Beautiful with great food and friendly staff.

Beautiful historic building in the heart of beautiful Lisbon…