Residencial Faria Guimarães

A great location for visiting the walkable city of Porto and Vila Nova de Gaia just over the river. It's clean and the reception is friendly. It's not luxurious but (a) you knew that when you saw the price and (b) you're going out first thing in the morning and coming back last thing at night, you came here to see Portugal, no the inside of a room. Only thing I would say to Expedia is, we got the non-smoking room we asked for but you describe the property as smoke free, and I am not convinced it is.

I know for some people having to leave your key at reception is jarring and confusing but in practice it's not too inconvenient as the hardworking hostess is always at reception at all hours. The location is great for access to a direct metro to/from the airport, although it's not right in the centre of the action. I would recommend this hotel if you're happy to use the metro and/or walk into the centre

Got to the reception and was meet by a women who didn’t speak very good English,Filled out all the forms and was told I needed to pay €6 euro bedroom fee..No problem went to pay with my card but they only took cash..No problem I will get to the cash machine and draw it out for you..All day and the following day i was meet with “You owe me €6 euro today” She was very rude and hounded me for this €6 even though I paid when booking £10 for another “tax”..The hotel it self stunk from every corner of cigarette smoke constantly! It was disgusting to the point I had to leave my window open all day and night to try and air the smell out! Didn’t work bearing in mind we was on a busy road so the noise was constant! The bathroom is so small you can’t move when showering if you can shower that is! The bed the sheets where damp and not dry! Your key you have to leave behind the reception if you leave so any one can have a nosey in your room! All in all a really bad experience and would never book here again.

Staff was always there when you needed. Residence is comfortable and just a few steps away from the Metro Station that take you to Porto and Gaia Downtown

Cielo was very nice and ready to help you in all your needs. Very nice place close to supermarkets and subway.

Friendly and helpful staff

I have arrived 2 hours before the check in time, I approach very friendly to the receptionist and asked if I could check in earlier because my flight was on that time and there is no where else for me to go, that I could even pay a bit extra if necessary. Her answer”do you want me to get in to the room and wake people up after that smash them out for you to have a room on this time??!!, have you seen anywhere else check in being before 3pm?!! “ To be honest, I felt so bad that I couldn’t even talk!! I just answered “THANK YOU” Apart of her, all went good after checked in. But I won’t go back again to this Hostel.

No front door entry key. Have to ring bell and wait for abrupt woman to open door. She meets you exiting the room and demands key when going out

RUN AS FAR AS YOU CAN FROM THIS PLACE!!! So we’re a family of 4. We booked accommodation for a family room for €485 for 9 nights and upon arriving she demanded that we pay €7000 for two extra people! We said we’re happy to pay €15.85 per person per night (as what was stated on their website) but she continued to scream at us in Portuguese and tried haggling it down to €3600! She laughed in our face when we said can we get our money back so we thought since we’ve already paid we might as well have our mum and brother stay and my partner and I find another hotel around the corner. Every time you leave your hotel room you have to hand her the keys and buzz to come back in. On the first night she demanded my mum pay €28 to get her key back! I cannot believe how this place is still allowed to be running. Seriously one the the worse humans you can ever encounter. Please do not stay here unless you are happy to get ripped off and abused.

Hotel was in a good location and nice for what we wanted. My only issue is the double door to the small balcony was swollen and didn't close. We closed the shutters and doors best possible but unfortunately could hear the traffic from the busy street all night.

This is a great little hotel, the bed was so comfortable. Staff were really friendly and there was a kettle in the room. All in all a pleasant stay.

Well once I arrived I was recived by the landlady , she looked scruffy absolutely smelled off cigarettes, she asked me to pay an extra charge for cleansing and covid 19 products, plus €2 euros for holiday destination and then told me it’s not her it’s the a government charge, show me to the room , once in the room I realise the room had dust every where , not very clean , I was frozen during the night as the bed gad only 1 sheet and a bed cover, had to put radiator on all night , that was not good for my heat, regarding my illness, tried to have a nap the lady at reception was shouting with sone guest who refused to pay the extra charge she was asking , then person in room next door who was a frind off person shouting at reception loudly I must say screaming it would be my correct saying was on phone talking very Loud regarding the shouting at reception where they were going to call the police as they were being over charged by the landlady, during the night was extremely noisy terrible night sleep, was asked to check out 1 hour early as she needed the room for next guest When asked if I could leave luggage and pick up later on I was told no and to leave it at the metro station, when I complained regarding the noise during the night I was told there was no noise as she was up all night ,in overall I give the hotel a 0 recommendation, the one nice thing I can say about it , is it had a beautiful decorated alll over , in overall 🙁🙁🙁🙁🙁🙁🙁🙁🙁🙁

Clean comfortable and close to metro of same name.

I stayed for one night at this hotel and it was one of my worst experiences. The card reader did not work to pay at the hotel. I had to go out of my way, after a long days travel, find an atm to grab cash. In the evening there was a football game playing loudly in the reception area. It seems as though it wasn't a place of business but a place where the owner's friends can come and scream and shout at the television, hanging out. The room itself is quaint, but the nonsmoking room was strongly sprayed with air freshener to mask the cigarette smell. Although check-out time is stated on the Hotel.com noon, the owner insisted I leave at 11:30AM the previous evening. The very next morning, at 11:31AM, the owner banged on my door several times, shouting to leave. At 11:32 AM, as I was double checking if I left anything behind, she was banging on my door again. That was very rude, and stress inducing. There is an upsoken rule of courtesy. A minute or two delay does not warrant such a reaction. I am not a burglar. I am a guest. As it stands, I would never recommend spending a night at this hotel.

Very nice housekeeping

I dont know if all rooms in this hotel will fot thks description but i was in Room 11, a recently furnished room, modern, overlooking the street and with a private bathroom. For the price paid, it was a great deal. It is situated around 20-25min walk from the river but of you dont mind walking its great.

This is a cheap place but good value. If you're after luxury to stay in all day this is not the place for you. But if you just want somewhere cheap to sleep in this does the job. the room and especially the bathroom is small but clean and adequate. The free WiFi worked very well. No lift, stairs only. Everytime you enter the building you have to ring the doorbell from the pavement but its no bother - the owner lets you in 24 hours a day. Good location - really close to a metro station of the same name which is only two or three of stops from city centre and station. The airport is one change away. There are cheap cafes nearby.

Didn’t like the host lady wasn’t very polite. The room was tired, dated not particularly clean on last morning I found ants running around the room. If you go out every time you have to leave key with her so when you come late at night you have to ring the door bell so she can open doors. And then see hers unhappy face. Would be easy if you go out take key with you. Definitely next time I stay somewhere else and not gonna recommend this property to my friends.

We were pleased with the staff who were friendly, courteous, and helpful. The location of this small hotel was ideal. It is located within walking distance of the historical area of Porto. It is also within walking distance to the main subway system and to the train station. A small, family owned restaurant is right next door and directly across the street is a neighbourhood pub/coffee shop. We enjoyed our stay here.

Clean, easy going and good location. The owner tries her best to accommodate guest and gives useful information about the area. The first night we were in a very small room but the next day we were given a nice big room. It is a good deal considering the price paid.