The Passenger Hostel

Red Flag — Great Stay, But Major Safety Concerns I genuinely enjoyed my stay overall — the atmosphere was great, the location convenient, and the staff generally friendly. However, safety is a serious concern that future guests should be aware of. Unfortunately, my bag was stolen from the reception area, where guests are encouraged to leave their luggage for temporary storage. I trusted this service, only to find that my belongings had disappeared — with no clear explanation. To make matters worse, I was told the security cameras weren’t functioning properly, so there’s no footage of the incident. When I asked for further investigation, the response was dismissive at best. I was told, “Sorry, this never happened before,” which didn’t help recover my belongings or restore trust. Too many unanswered questions and a lack of accountability turned what could have been a great experience into a stressful and disappointing one. Bottom line: If you choose to stay here, do NOT leave your luggage at reception — and keep your valuables with you at all times.

Nice, convenient location in the city centre. Some nice activities run by the staff. The hostel does have people popping in and and out at odd hours. The cleaning ladies do a fabulous job and are very helpful. Breakfast is average and depends on on who has woken up after last nights pub crawl to get things ready for the guests, accordingly some items may or may not be there. No food or drinks allowed in the dorm but that doesn't stop people from opening a bottle of wine and drinking it openly or turning the lights on at mid night or talking loudly. While some are more respectful of others privacy, the others may be not. Beware that there could be some guests lurking around just to make friends for a free drink and more. But as I said all in all it is convenient and that's important.

Beautiful hostel with helpful staff. I would recommend to stay herr

Such a wonderful surprise once we got off the train to find that the hostel was directly in the station! Everyone was wonderful and the building was beautiful! Really enjoyed all of the events the staff offered like the walk to the park for sunset!!! and the evening dinner, so much hospitality!

The staff is the best part, they are all extremely kind and helpful. The kitchen area on the top floor for breakfast was collegial. There's an elevator, laundry room and very clean bathrooms. It was a novelty to stay here, in a private room. But the city is digging a new subway line directly in front of the hostel, so the windows face into a noisy construction zone. The room has blackout drapes but ... there's a window at loft bed-level, above the door, where every time someone walks down the hallway and triggers the motion sensor light, your room lights up.

This was a unique facility. Being in a train station it was a little loud but also very memorable.

Cool place. I walked there from the train station but would love to have taken the metro right to the station where the hostel is located. Staff was lovely and helpful. Would stay there again!

Great location. Large clean bathroom. Spacious room. Location is the best!!!!!!! A little noisy with outside construction but they stop around 5pm so not bad. Great price, excellent location, friendly staff. Oh, did I mention location? Location is EXCELLENT.

Our room did not have a fan to help with comfort and block out construction noise. Otherwise the staff was excellent.

This is such a marvelous hostel! The ever patient and friendlystaff, the relaxed and easy atmosphere. There are all sorts of little details that make it a special place, l(ike the key bracelets that save you from looking for the room key all the time! ) And the iconic building - a gorgeous space right inside the beautiful Sao Bento train station. A unique and special hostel…..

Over priced and construction noises.

The most AMAZING hostel I’ve ever experienced. We are a family travelling with our 13 & 11 year old kids so we stayed in the suite. 10/10- room, staff, cleanliness location and overall experience in general was a lovely. Enjoyed every minute.

Hostel dorm was clean. Staff was friendly and helpful. Great environment.

I chose this hostel for the location inside the historic train station and opportunity to meet other travelers. The hostel hosts daily events and activities for guests. The staff were helpful and friendly. The bathrooms were very modern. The bed was comfortable. Rooms felt secure. It is also close to popular attractions and public transit. I would stay here again.

The only criticism I have is that the showers didn’t have a ‘dry bit’ to keep towels and clothes etc while showering, I had to leave outside. Was a bit difficult to find but I think that’s just because of the roadworks. Everything else was fantastic, really really good value.

Excellent location. Friendly and helpful staff.

I had the absolute best time staying at the Passeneger hostel. The team there are friendly, the space is amazig and the social atmosphere is just what a solo traveller needs. I made so many amazing memories here and I will be back again next year. Thank you team x

I had a great time staying there. The hostel is located in a very great area close to the cathedral, the Dom Luis Bridge and inside of the beautiful São Bento Train Station. All guys and girls who work there are very friendly and nice. They do different activities evry night very funny and entertaining. I would stay there next time I’ll go back to Porto

Good location, good facility and clean

Amazing